Beesender

Beesender is the program for omnichannel communication with clients constructed on the Bpm'online platform. The solution is intended as for averages, and the big companies.

2019: Beesender Bot Master and templates of chat-bots

On January 30, 2019 the Terrasoft company published a selection of ready-made solutions of Beesender — additions to Bpm'online for work with chat-bots which allow to cut down expenses on contact center, to unload operators and to provide them more time for the solution of uncommon tasks and also with higher quality and to quickly service clients. Using the designer of Beesender Bot Master it is possible to create chat-bots on the bpm'online platform, using system tools. Such bots allow the companies to stay round the clock in touch with clients, to answer quickly their questions and to solve sample problems without participation of employees. The designer has broad functionality: he allows to connect in the bpm'online interface several chat-bots to one channel, to save the history of communication with the client in a separate chat, to configure analytics. The chat-bots created using the tool work with many popular social networks and messengers, for example, in Facebook, VKontakte, Viber, Telegram and also in widgets on the website.

Ready templates of chat-bots which allow to solve standard problems of business are also available:

• The bot answering machine helps to process and route text customer appeals in situations when the operator cannot immediately start this task. The chat-bot gives to the client an opportunity to order a call back.

• The chat-bot of registration for a visit allows to manage the schedule for signing up in beauty shop, to the doctor, on an interview, etc. It is enough to client to select from the chat-bot time, convenient for it, then this information will be displayed in a system, and the responsible will receive the notification.
• Using the chat-bot of registration of the address the client can independently leave and add a request, having specified all necessary information. Thanks to it in bpm’online the address already ready to routing and processing is automatically created.
• The chat-bot of a feedback allows to poll clients in the automatic mode and to learn the level of their satisfaction from interaction with contact center. If desired the client can leave the text comment and add the answer.
• The chat-bot of delivery of water allows to automate all process — from the choice of goods and order placement before feedback after delivery.

2018: Program capabilities

According to information for January, 2018 the client can communicate both with chat-bot, and with the operator contact center. Beesender allows to transfer chats from one channel on another, to switch them from a bot to the operator and back, to create in the course of communication of a card of new contacts, leads, requests and service addresses. The used channels: messengers social network, websites and email. There is an ability to integrate with IP telephony both service SMS and Viber mailings.

2017: Features of Beesender

Features of Beesender for August, 2017:

• Designer of chat-bots
• Messengers and web chats
• Integration with social networks
• Autostart of processes
• Trigger mailings

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