Mango Talker

Mango Talker — corporate messenger with opportunities of voice communication. The application is available on devices on platforms iOS and Android, computers under management macOS and Windows.

Social networks and different applications for sending messages are even more often used by consumers for interaction with the companies. According to own researches of Mango Telecom, in the presence of the choice to call or write up to 40% of consumers (statistics changes depending on the sphere of business) in a number of situations definitely will prefer to contact the company, having sent the text message.

On sales and customer service messengers and social networks take the place near phone calls. It is an obvious trend, and the companies need improving communication with clients in these channels — having suggested to discuss purchases or services, to get advice and support in the same way as people got used to correspond with acquaintances and relatives in everyday life.

2018

Service of video calls and video conferences

On July 24, 2018 Mango Telecom announced availability on all main platforms of upgraded version of the corporate Mango Talker messenger. In the messenger video calls and video conferences appeared.

Service of video calls and video conferences of Mango Talker

To Mango Talker it was provided in the summer of 2017 as the application for desktop computers Windows and macOS and also mobile devices iOS and Android which allows to exchange personal and block text messages and files in the protected environment and also to make calls, using the phone numbers connected to cloud AUTOMATIC TELEPHONE EXCHANGE OF MANGO OFFICE.

Mango Telecom developed Mango Talker and its technology infrastructure, consistently training him for video conference support. The messenger is focused on users from the commercial sector therefore requirements to performance, reliability and security — the main. The task to make video calls the most qualitative — regardless of the speed of Internet connection available to users, the used devices, distances between subscribers and their quantities was set for developers.

These characteristics are most demanded at the appeal to professional instruments of joint work therefore Mango Talker supports video calls in private, but that it is more important — it is suitable also for collective discussions in project teams, and for holding large meetings, integrating in a unified environment of communications jobs, meeting rooms, the employees who are on the way, and external participants of such conferences which are connected on specially generated link invitation, via the browser. The maximum number of participants of video conference — 36, at the same time does not limit the number of at the same time taking place conferences of Mango Telecom.

The connectivity to a group video call of interlocutors is made more convenient at the expense of the address directories of the virtual PBX synchronized through "cloud", and video calls and video conferences will be available also with video of high definition.

Besides, for adjustment of a productive and subject polylogue the Mango Telecom service assumes an opportunity, simultaneous with video conference, to share files and to send text comments and also to output the image from the screen — for holding the remote presentations or demonstration of other materials.

Service of video calls and video conferences is already opened for users of MANGO OFFICE virtual PBX. For July, 2018 it is provided in the mode of early access to testing on special conditions — with a payment of only 1.200 rubles a month for 10 user licenses. In the fall of 2018 of participants of the program of early access waits for free updating to the complete version, at the same time monthly payment will remain the same. The normal cost of connection of 10 users will be 2.000 rubles.

Differences in versions

Using the updated tools of a line Mango Office of the company can profssionalno construct client communications in messengers, social networks and web chats, receiving notifications on all arriving appeals to the uniform multi-channel center and from it sending response messages. It is possible to correspond from the corporate Mango Office messenger or in the interface of cloud Call center Mango Office.

Irrespective of the selected solution, communication with clients on behalf of the company can conduct an unlimited number of operators. Even at a considerable flow of messages it will provide almost instant reaction and will allow to conduct organized joint work. At rather small volume of text communications operators will be able to combine correspondence with call acceptance. New messages together with calls will appear in Mango Talker or a tape of Call center that with guarantee protects from risk to miss this or that address. It will allow to optimize tasks of staff of contact center, without selecting for work in a chat of the certain specialist or group.

At Mango Talker and Call center the advantages in respect of message handling. A multi-channel chat in Mango Talker — the solution for small and microbusiness. The messenger is available to clients of Mango Telecom free of charge and at the same time has mobile version for iOS and Android. It is useful if in the company there is no large staff of client managers, and the person who, for example, can appear on departure works with addresses, but should not leave active dialogs.

The version for Call center has advanced functionality. With its help it is possible not only to accept messages and to respond to them, but also to store the history of communications in the general archive of calls and correspondences. It will allow to recover with ease the broad picture of interaction with the specific client even if he addressed repeatedly and on different channels. Also in Call center dialogs can be transferred online from one employee to another or on behalf of the head to distribute on operators. It is useful when it is important not to break off communication in active correspondence if her leading expert finishes the change, or it is necessary to manage processing of addresses in the manual mode during peak loads.

Supported platforms

On start multi-channel chats of MANGO OFFICE ensure functioning with popular messengers Telegram and Viber, messages on social networks Facebook and VKontakte and also allow to correspond with users of chats on the websites. In the future the quantity of the supported communication frameworks will increase.

2017: Updating of Mango Talker

On July 19, 2017 Mango Telecom, continuing to develop on the Mango Office platform instruments of team work and means of communication for the solution of working tasks, provided updated Mango Talker. The corporate messenger provides interaction between individual employees and also communications in project teams and divisions. Service at the same time leaves for users an opportunity to select the format corresponding to a context and the moment of discussion — negotiations or correspondence, combining and combining them in the course of work on joint tasks.

In Mango Talker it is possible to create personal and group chats, to send files, contacts and geotags. At the same time, operating on technology infrastructure of the virtual PBX, the messenger inherits feature set of business telephony of Mango Office. The application allows to make and receive calls, to send the SMS, to hold audio conferences. The voice communication via the messenger is available not only with other users of Mango Talker, but also with subscribers of any telephone networks.

According to Mango Telecom, the user can accept all calls arriving on stationary office phone in Mango Talker and to answer working calls, without being in a workplace. The call from Mango Talker to the subscriber of the same corporate telephone network to which the user of the messenger is connected (connection between subscribers of one cloud automatic telephone exchange) unambiguously identifies calling in the corporate reference book. On the party accepting such call nothing differs from a normal internal call from office device: on phone the short number and a name of calling will be displayed. Internal voice connections are not rated that allows to reduce costs on trips and business trips, and the cross-platform expands scenarios of use Mango Office in working communication.

The corporate contact list loads the application and supports in current status automatically — with the help of Mango Talker it is possible to contact any of colleagues, even without knowing his number or other identifier. Separately Mango Talker saves personal contacts, and in cases when to the application the call from number which is not brought comes to one of reference books, algorithms of yellow pages join. Mango Talker instantly compares number calling with public telephone bases and if finds coincidence, informs the user on a presumable source of a call.

During voice calls clicking of one button it is possible to activate conversation recording and then to quickly receive the sound file. It will allow not to miss important information and if necessary to have it near at hand, without addressing for records storage of cloud automatic telephone exchange through a personal account.

Thanks to cloud synchronization correspondence in chats and history of calls are relevant on all devices of the user of Mango Talker. It is possible to begin discussion with the business phone or the computer, and to continue — from the notebook, the smartphone or the tablet, having left office, but not being switched off from workflow.

As to Mango Talker it is intended for corporate communications, special attention is paid to information security of service and data protection, developers emphasized. Mango Talker leaves communications completely closed from the external environment as access to any to discussions and files can be received only in the presence of a corporate account. Passing through cloud automatic telephone exchange, calls are constantly available to operating control, messages and work files are stored on the protected servers of Mango Telecom.

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