OMNIchat server Online consultant

The modern online consultant is the working and effective tool conforming to your requirements and giving the chance to use to the client that canal which is more convenient for it. 

The online Consultant - the solution based on Skype For Bussiness (Microsoft Lync) including a text chat and calls directly from the page of the website. The product gives the chance to connect an unlimited number of operators: any employee of the company can join in a conversation if he has Lync.

The online Consultant does not demand the software, except Lync. Thanks to function of a binding of operators to specific pages of the website, the visitor unites to the necessary specialist at once, passing a stage of switching to this or that operator. The online Consultant allows to answer AstroSoft to each visitor of the website immediately and without intermediaries.

Possibilities of the visitor of the website

• The answer from the specialist - the Client receives the answer from the specialist who is assigned directly to that page with which the client addressed
• The order of a call from a chat is the Call to the operator directly from dialog
• Message exchange is Communication with the manager of the company online
• Sending files is Sending files directly from a chat. Sending letter for e-mail to the operator
• The manager always in touch is Avtopriglasheniye to dialog. An opportunity to send the letter when operators offline.

Possibilities of the operator

• Use of corporate Lync - Installation of additional applications is not required.
• Communication only with target clients - the Operator is connected only to those pages which belong to his field of activity.
• Switching of dialogs is the Invitation to a conversation of any employee of the company, creation of conferences.
• Templates of answers - Use of ready answers, reduction of waiting time of the user.
• Always in touch - Avtopriglasheniye to dialog. An opportunity to send the letter when operators offline

Possibilities of the administrator

• Management of operators is the Number of operators and queues is not limited.
• Communication only with target clients - the Operator is connected only to those pages which belong to his field of activity.
• Employee/queue binding to "the" sections / pages of the website
• Obtaining reports is Setup of the periods of obtaining the reporting and lists of receivers of reports
• Statistics of addresses - Online statistics on operators, queues, dates, the missed addresses
• Personal account - the History of dialogs, statistics of addresses, setup of templates of answers.

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