TeamViewer QuickSupport

TeamViewer QuickSupport is the solution for remote support of devices on the Android platform and iOS. TeamViewer QuickSupport provides remote access to mobile devices by means of the software of TeamViewer and does possible elimination of problems of users at distance.

Remote support of mobile gadgets

Using the new application in TeamViewer 8 remote support of mobile devices is possible. Existence of the additional license is required.

Purpose

The application is intended for mobile operators, technical support services, help desks, system administrators, etc. It simplifies support of devices on the IOS platform and Android, facilitating work of departments of technical support and at the same time increasing its quality. At the same time, private users will have an opportunity at distance to help relatives and friends with problem solving with mobile devices.

Through TeamViewer QuickSupport the IT specialist can be connected to the mobile device and manage it from the computer. It can be useful in the most different situations. For example, if the employee in a business trip does not receive e-mails. The beginning and the end of a session of remote access are fixed in TeamViewer management console. It simplifies the reporting, provides big transparency of system operation.

Dependence of functionality

Depending on the producer of the device different functions of remote support are available: for devices on Android the full remote support is possible. The specialist of IT can even delete applications and complete processes on the remote device. Besides, device management and full remote access to the display are available to devices of Sony, Medion, Alcatel One Touch/TCL.

For iPhone and iPad specialists can create and use special profiles of settings by means of the Apple application of IOS Profile Configuration Tool. It allows to regulate access for the user to corporate applications and data. Thus, it is possible to configure far off e-mail, the calendar, contacts (including to exchange them), to set VPN connection or to limit use of the device.

General functions

And for devices on iOS, and for Android functions are implemented:

• the chat — the specialist of support can communicate far off with the end user for the best understanding of a key part of the problem and give necessary advice (the phone call at the same time is not necessary.
• for drawing attention of the user it is possible to use cursor movement function);
• screenshots in real time — the specialist can make far off a screenshot of the mobile device in real time (after the screenshot is made, the image is automatically sent to the TeamViewer program on the computer that facilitates shared access to information);
• full access to settings of the device — the specialist has remote access to settings of the device and can change them, it belongs also to communication settings, for example, to the Wi-fi settings (the process list and installed applications on the remote device is visible to the specialist. All this information is output to very simple and clear panel);
• system magazines — viewing system information and system magazines can help to define a problem;
• file transfer — file transfer on the mobile device and from the mobile device is very simple;
• safe connection — each session of remote work is ciphered and has the high level of security (data are ciphered on the basis of an algorithm of RSA with the closed/opened exchange of keys and a 256-bit algorithm of AES).

Versionny dependence and availability

Remote support of mobile devices by means of the TeamViewer QuickSupport application is available in TeamViewer 8. Remote support is possible for any phone or the tablet on the Android platform of version 2.3 or above. It is available to any device based on iOS (iPad, iPhone, iPod touch) with iOS of version 5.0 or above. Depending on the producer addition installation can be required. Support can be performed from any computer working under Windows or Mac.

For use of functions of remote support of mobile devices using TeamViewer QuickSupport, the additional license is necessary. Its cost depends on the available license for TeamViewer 8. The TeamViewer program is provided to private users free of charge. The TeamViewer QuickSupport application based on Android and iOS is available to devices on the website of vendor.

2016

Support of Windows 10 Mobile

On August 16, 2016 the TeamViewer company announced release of the application for a full remote support of devices on the Windows platform of 10 Mobile.

The QuickSupport application for Windows devices provides "net" remote control, allowing users to see the screen of the remote device and to perform operations with its help the same as at connection to the computer.

Representation of QuickSupport for Windows Phone 10, (2016)

The Microsoft corporation developed API for remote demonstration of the screen and device management of Windows in cooperation with TeamViewer. It helped TeamViewer to create the QuickSupport Preview application for Windows 10 Mobile and to offer complete remote control the Windows smartphones in response to requests of users of such functionality.

The utility on the display of the smartphone, (2016)

А что цитируем-то?

The QuickSupport Preview application is available to testing by users with the free license, to users with the licenses Premium and Corporate which purchased the complete version of TeamViewer 11 for Windows, Mac or Linux.

QuickSupport supports R-7 Smartglasses

On July 20, 2016 the TeamViewer company announced the beginning of cooperation with Osterhout Design Group (ODG) company. Users of smart R-7 glasses can get access to remote technical support.

Smart points from ODG are in demand in a number of the industries, including health care, power, transport and logistics. The device is used in the government organizations - scientists from NASA adopted smart points to open space riddles.

K-7, (2015) glasses

The module TeamViewer QuickSupport supports ReticleOS - the ODG operating system on the Android platform, and serves for providing to users uninterrupted access to remote support in real time. By means of integration of technologies of two companies specialists of support will be able to look at the world eyes of the user who put on smart glasses that facilitates interaction process.

Representation of R-7, (2015)

The best method to help people is to change the world to the best by means of the high technologies allowing to create the advanced compact autonomous systems. Augmented reality — a huge iceberg, and we mentioned only its top. But already now smart devices which can be carried as glasses or a helmet gain popularity as means of performance improvement, efficiency and safety of work in the corporate and industrial sector. As business processes and applications promptly develop, smart R-7 glasses allow to change radically approach to work in these areas. R-7 glasses with industrial design are equipped with optical and electronic components of the last generation, and Reticle AppCenter offers clients a broad spectrum of applications and options of use. TeamViewer QuickSupport will fill up the list of our carefully picked up solutions providing the maximum convenience and efficiency of users. Pete Jameson, operating officer of ODG company

By means of this cooperation with ODG we continue to popularize smart points in the corporate sector. More and more enterprises rely on technology innovations to save flexibility and competitiveness, and such devices as R-7 which do not have the traditional screen offer the companies of the most different industries unprecedented opportunities for development. We continue to work with huge enthusiasm in the field of device management which far is not limited to smartphones and the PC, and we hope that here our company is waited by further growth. Alfredo Patron, vice president for business development of TeamViewer company

TeamViewer came to TV

On February 24, 2015 the TeamViewer company announced strategic partnership with TP Vision company.

Partnership for both parties - a step towards own interests: TeamViewer leaves in a segment of TVs of Smart TV, Philips - improves image of a brand and increases consumer loyalty. It will strengthen a position of the company in highly competitive market.

Advertizing of TeamViewer and TP Vision (2015) companies

Philips uses Android TV as a software platform for the TVs with Android OS. TeamViewer will provide integration of the Android-application of QuickSupport into smart TVs of Philips. The QuickSupport application will be installed previously on all TVs of Philips on the Android platform and will allow to show the screen and to manage far off the device in real time.

Buyers of products of Philips will be able to use functions of remote technical support. Properties:

• availability of remote support — as the TeamViewer QuickSupport application is predvaitelno installed on Philips Android TVs, support can be provided right after emergence of a problem.
• convenience — integration does receiving support by the most convenient and minimizes enforced breaks in use of the TV.
• flexibility — possibilities of the QuickSupport application allow users to manage far off functions of the TV - far off to configure TV programs for children or to write broadcastings.

We found out that many problems of Smart TV are caused by the wrong system settings. At the same time, users often accuse of errors of the producer of the TV, refusing its products. However now it is not a problem. Now all similar cases can be solved remotely in several minutes. It will significantly improve image of a brand and will help to increase consumer loyalty. But there is even more notable effect: remote problem solving with support means huge economy on logistic expenses, need in which vanishes. David Kou, CEO of TR Vision

We are glad to become a pioneer in Smart TV world. For us it is the new growing segment with a huge potential. It not only will expand our market presence and will increase brand recognition, but also will show that we actively work on implementation of functions of remote technical support to the most different platforms, operating systems and applications. The aspiration to be the first distinguishes TeamViewer from competitors. Andreas Koenig, chief executive of TeamViewer

2015

QuickSupport is updated for devices on Android OS

On February 24, 2015 the TeamViewer company announced an exit of the updated QuickSupport release for devices on the Android TeamViewer platform^[1].

Screenshot of the software interface, 2015

The new application version supports remote access to models of HP and the elite Savelli smartphones. Business users of devices of Asus got the facilitated access to remote support by means of new settings. Their automatic loading is required to log in to the account TeamViewer in the application.

The updated application is available to users of TeamViewer worldwide free of charge and can be loaded from app store of Google Play. The version of TeamViewer for personal computers is free for personal use.

For February 24, 2015 the application provides functions:

• chat,
• remote control,
• file transfers,
• Wi-fi setup.

Sessions of remote support use the encryption algorithms AES and RSA. Remote access is possible for mobile devices more than 30 producers, including:

• Samsung,
• Sony,
• Lenovo,
• HTC, etc.

TeamViewer QuickSupport App for Android, 2014

There was an optimized version of TeamViewer QuickSupport

On June 2, 2015 the TeamViewer company released the optimized version of the application of QuickSupport^[2].

In this application version processes of remote technical support of Android devices from any computer running Windows are improved that, according to the company, caused almost triple increase in speed of remote connection to mobile devices.

Among the added and optimized QuickSupport functions — Smart Quality (intellectual settings of quality). Setup of speed and quality is executed automatically that does remote control more convenient.

Developers optimized the user interface: elements of the interface and all process of remote control by the mobile device it is optimized so that the employee of technical support has an illusion - the device in his hands, the company stated.

The left release of the QuickSupport application helps to use function of demonstration of the screen with any devices running Android 5.0 OS (including Google Nexus), and, as a result of optimization of a set of other functions, process of remote support of Android devices became more interactive.

The optimized version is compatible to all mobile devices Android. Its installation requires updating to the complete version of TeamViewer.

Among other functions of the application there is QuickSupport:

• possibility of completion of processes on the remote device,
• receiving and file transfer,
• transfer from the workstation on mobile devices Android of both iOS settings of e-mail accounts, Microsoft Exchange and setup Wi-Fi.

2014

TeamViewer updated the QuickSupport application for Android

TeamViewer released the updated application of QuickSupport for Android. The new version strengthening positions of the company in the market of technologies for support of mobile devices is compatible to all smartphones and tablets based on Android OS. The list of the supported devices includes products of more than 30 world famous brands: now LG, Huawei and also HTC in EMEA region joined Samsung and Sony. After loading and the QuickSupport installation users have an opportunity to be connected far off by means of TeamViewer 9 to any device with the Android operating system, in whatever place in the world it was and to manage it as though they held it in hand.

Having loaded and having installed the TeamViewer QuickSupport application, specialists of IT support will be able easily and quickly to be connected to any mobile device to fix the arisen problems. QuickSupport provides access to system information and supports file sharing. Thus, employees of a support service will see the smartphone screen eyes of the user and to manage it as if they held it in hand. It will help to solve instantly arising problems, to save the high level of satisfaction of users and also to lower the total costs of support.

Support of mobile devices is available to users of TeamViewer 9. Support of devices running Android 2.3.3 or more of the late version can be performed from any Windows or Mac computer.

The TeamViewer QuickSupport application is already available to loading in Google Play shop. It is provided to private users of software of TeamViewer free of charge. The clients using the application for commercial purposes should purchase the corresponding license.

"We very much are proud of the close cooperation with the largest mobile device manufacturers which helps us to expand constantly the list of the supported smartphones and tablets, especially those which work running the most popular Android OS — Kornelius Brunner, the head of department of prodakt-management of TeamViewer told. — Against the background of the explosive growth of number of the smartphones and tablets used by the companies and mobile employees it becomes more difficult to manage these devices and to support them. The TeamViewer QuickSupport application helps to unload specialists of IT support worldwide and once again approves TeamViewer company as the technology leader with unsurpassed cross-platform opportunities".

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