Altair automates customer service by CRM technology

The 1C-Rarus company completed automation of customer service in Altair company using the software product "1C-Rarus: The softphone, Prof, edition 1", the press service of integrator reported on August 15, 2013.

Project Background

For quality improvement of telephone customer service the company management Altair decided to automate this section of works. A choice was made for benefit of the solution "1C-Rarus: Softphone, Prof, edition 1". The help in installation and setup of a system specialists rendered 1C-Rarus.

Project Results

Use of the software product helped the trading company to reach advantages:

• Identification of the client by the phone number, an output to the monitor of customer information during an incoming call;
• Maintaining the list of the passed, gathered and received calls;
• Existence of story about the previous contacts and characteristics of the client in the client's card;
• Quick search according to the list of partners, contact persons and employees.

Implementing solution the Altair company increased number of the received incoming calls, provided effective processing of requests. All contact customer information, the history of addresses is stored in a centralized system that provides quick and easy search according to details. The management of the trading company noted quality improvement of work with clients, reduction of time of processing of requests.