CallTraffic

Services of call center based on the CRM platform

CallTraffic is a call center which gives to the clients an opportunity not just to control all external and internal communications of the company, but also to manage all processes through a convenient web panel.

CallTraffic carries out the work based on the software from Original-Group. Thanks to integration of the IP telephony and the CRM system, the customer becomes a working interest owner of processes of call center. Are available to the client:

• * listening of all call recording of call center operators;
• * automatic formation and updating of the database;
• * implementation of difficult mechanics of request processing;
• * accumulation of all communications with clients on a single platform;
• * free integration of the database on clients into SAP and Oracle.

All technical capacities, telecommunications and the reliable hosting platform on M9 belong to Original Group. The equipment on which the call center carries out work is ordered from the checked suppliers and is regularly checked for communication quality and lack of breaks on the line.

Call-Traffic services