Slavyanka implements management tools IT service

On October 6, 2014 the OmniWay company announced project completion of optimization of IT activity and increase in efficiency of service of emergency situations in the field of housing and public utilities, by request of JSC Slavyanka.

Project Progress

The project consisted of two independent stages. Within one the centralized information system of accounting of all emergency situations on maintenance entities is created, the second stage carries out design, automation and implementation of the main the practician of management of IT – the directory of services, incident management, by service requests, problems, changes and configurations.

Work on accounting of accidents is concentrated on domain analysis, its automation and implementation in central office and branches of the organization. Accent - on the end-to-end unified accounting for the subsequent analysis and decision making, it helped to pass from separate accounting on places, to save time and resources for preparation of consolidated statements, to increase quality of primary registration, and, in turn, increased trust to it and quality of the made decisions.

Work regarding IT processes included a full stroke — detailed design of procedures, roles and figures of merit, configuring of the information management system, development of integration solutions, personnel training, start planning, an implementation process support and maintenance. The main objective of works in this part — to unify activity of IT, to bring it into accord with the recommendations of ITIL library in volume of the implemented processes and also to provide for them uniform accounting and the reporting.

As an information system for both tasks the OmniTracker software product of OmniNet company is selected.

For creation of the reporting the QlikView software product of QlikTech company is used.

Project Results

The solution is focused on use of the process approach: for different types of activity procedures are defined, areas of responsibility and roles - all of them are in detail documented. Calculation and control of the developed parameters of quality is automated.

Development and approval of organizational technical solutions were executed online, with involvement of concerned parties: within accounting of emergency situations a lot of work with dispatching services housing and public utilities, with emphasis on an interview of key staff, the maximum knowledge and illumination of the course of project works for company management and non-management employees is carried out.

Questionnaires for collecting of opinions from regions were used. Within preparation for implementation technologies of remote training, webinars are used, information leaflets were sent. Similar to method of direct design controls of IT were developed. In particular, the directory of services, the configuration CMDB database, incident management processes, by requests on service, changes, problems and configurations are developed.

Normative terms of their execution are determined by emergency situations on maintenance entities and to requests IT. The center of operational management received the instrument of control of normative terms in dependence of the region of emergence of accidents. Regional specifics and a regulatory framework for elimination of emergency situations are considered Processes are successfully started and work in all regions of the Russian Federation.

"System implementation allowed to increase transparency of activity of dispatching services of all nearly five tens branches and to implement new channels of collection of information on emergency situations", - Alexander Zhdanov, the deputy CEO, the chief engineer of JSC Slavyanka told.

Completed project:

• Uniform accounting of emergency situations is provided.
• Time and resources for preparation of the summary analytical reporting is reduced.
• The round-the-clock control of emergency situations is provided.
• Time of response to criticality accidents is reduced.
• Management processes of IT are unified and automated.
• Uniform accounting and the reporting of activity of IT are provided.
• The single database of the equipment is created.
• The directory of services is developed and key parameters of quality of their providing are determined.

"Solving several separate problems in a general view, we received the single expanded solution. Regarding management of IT of the main results for us the possibility of complex control of activity of Department, uniform statistics on all regions and also powerful organizational and technical base for further development and improvement of our activity were," – Andrey Palagin, the director of the department of information technologies of JSC Slavyanka noted.