Integration allowed TsPPK to pass to "the digital enterprise"

In 2013-2016 in "Central Suburban Passenger Company" (CSPC) the complex project on creation of IT infrastructure in which Croc acted as the contractor was implemented.

The key solutions created within the project:

• Situational analytical center
• Service management system and repair of technical assets
• Uniform data warehouse
• Management system for information resources
• Data network

TsPPK – the largest carrier of passengers among the suburban passenger companies of Russia. Its share in suburban passenger traffic in the Moscow railway junction makes more than 80%, in general a share in Russia – over 60%. TsPPK daily transports more than 1.6 million passengers, has more than 500 operating trains in the Moscow region and services about 1.6 thousand stopping points.

Situational analytical center

Functions of the center

The situational analytical center allows to process quickly citizens' appeals and to react to deviations of trains from the schedule, existence of queues in cash desks, breakdowns of ticket printing machines and other non-staff situations.

The center is "heart" of TsPPK from the point of view of IT: in it all data on where there is a specific electric train with what speed it moves^[1] are flown down]. Here quickly information on delays performed by the schedule, the facts of breakdown of cash registers and other equipment on platforms, addresses of passengers and many other things gets. All this is automatically processed and correlated for rapid response.

For example, if some of trains it is delayed at one of stations, then and the train will also be late for the stopping points following it. In that case a system will automatically notify, for example, five subsequent stations that the train will come later. At the same time information on change of the schedule will be output to information displays and also quickly provided to passengers in case of the address to a help telephone desk or to cashiers. In parallel work is entered by managers who, thanks to SATs, have all volume of the necessary information on all arising problems, incidents, emergency situations.

The situational center became the central core for online monitoring, management and the analysis of all operating activities of the company, including service of passengers, platforms, ticket machines and so forth. It was not at one of railway carriers in Russia yet — Mikhail Khromov, the CEO of TsPPK noted.

"Stuffing"

SATs includes a number of the complete solutions integrated with the TsPPK corporate applications, infrastructure of the Russian Railway and service organizations on the contract. Among them as of the beginning of 2017:

• A BI system (for report generation with statistics on quantity and type of incidents of violation of security at stations, analytics of a condition of equipment and performing discipline of service staff).
• A system GLONASS/ GPS- monitoring.
• Monitors for display of the schedule (about 200 displays at 29 railway stations in Moscow and area).
• Communication columns "Passenger manager" (are set at 25 stations).
• IT Service Management is a core of the situational center. Allows to fix and process incidents, citizens' appeals and so forth, to send notifications to employees and contractors of the company about the events which are taking place on a polygon. In particular, in case of a train deviation from the schedule more than for 5 minutes or at breakdown of ticket printing machines (BPA). The last helped to accelerate repair of BPA by 12 times and to increase their availability to 99%.
• The corporate service bus – the solution for interaction of all systems.
• The management system for the regulatory reference information (RRI) - a uniform source of NSI for all main IT systems of TsPPK, is used for uniform work with data. Among NSI - the all-Russian qualifiers, reference books of the Russian Railway and TsPPK.

In IT infrastructure of situational analytical center products are used:

• Oracle Business Intelligence • Hewlett-Packard Service Manager • Pentaho Data Integration (Open source) • Microsoft SQL Server • Microsoft Windows Server • Red Hat Enterprise Linux

Solutions SATs are integrated with the TsPPK corporate applications and also with infrastructure of the Russian Railway and service organizations on the contract.

Results

Emergence of situational analytical center allowed TsPPK to reduce costs for 120 million rubles a year, representatives told Croc in February, 2017. One of articles of which there is this amount - increase in technical readiness of ticket printing machines, Alexey Smirnov, the director of integration solutions Croc explained TAdviser. Automatic machines which were broken earlier were under repair, etc., now are put into operation, and via them sales of tickets increased.

At TsPPK available all of them "manually" not to trace more than 1.5 thousand ticket printing machines, and a status, Igor Evdokimov, the deputy chief on IT of TsPPK added. In turn, the monitoring system and control allows to define unmistakably where the automatic machine does not work.

Alexey Smirnov, Croc: On service of the equipment costs allowed TsPPK to reduce increase in effective management of contractors

The second that allowed to reduce costs, - more effective management of contractors on service of the equipment. Earlier control of them was practically absent, than contractors used, Smirnov in a conversation with TAdviser noted. Penalties against them were not applied. With the advent of SATs the company began to fine contractors that means additional cash receipts.

The SATs systems allow to control automatically, for example, when the work request to the contractor when it has to be appointed responsible for it, etc. left. If there is a delay, a penalty fee is levied from the contractor.

In addition, the saved-up data from a monitoring system allowed to rewrite also conditions of agreements to contractors to optimize maintenance expenses: the company knows what usually there is a number of incidents, and states in the agreement this number with some stock.

According to TsPPK, breakdowns of the platform equipment are eliminated 4 times quicker now, than earlier, the number of breakdowns of ticket printing machines were reduced by 12 times, preparation of analytics on citizens' appeals happens 192 times quicker.

Service management system and repair of technical assets

It is intended for process management of service and repair of all main types of company assets, including the rolling stock, a fixed equipment, buildings and constructions (including platforms, cash desks, turnstile pavilions):

• operating control of execution of regulating documents and agreements;
• automatic formation of work plans (surveys, major repairs, etc.);
• tracking of accomplishment of provisions of regulations, the approved work plans, the automated document transfer between the approving representatives of TsPPK and contractors, with the automatic notification at violation of terms;
• reduction of holding time and repair of company assets;
• accumulation of statistical data for optimization of workflows, identifications of origins of the repeating damages and so forth;
• creation of the operational reporting and forecast models.

Uniform data warehouse

Collects primary information on sales of tickets and passes through tourniquets on all polygon of TsPPK. Daily about 3 million new records are loaded into storage.

Analytic functions are used for optimization of load of stationary cash desks, control efficiency of cashiers in trains, the analysis of tariff plans and so forth.

Igor Evdokimov told TAdviser that use of analytical systems capabilities allowed to optimize rates on a number of routes and to avoid increase in rates in 2017.

Modeling of a passenger traffic allows TsPPK to calculate payback of each train and to define the number of necessary alternative transport in case of blocking of the movement of an electric train. In addition, data analysis allows to reveal fraudulent activity.

Management system for information resources

Controls operation of terminals of advance sale of tickets, automates change management in the customer's IT infrastructure, allows to keep track of quality of providing IT services to business divisions of the company and to control work of specialists of contract organizations.

Every month about 500 requests of business users are processed, 80% arrive from the specialized web portal. Part of them is transferred for execution to IT contractors.

Within the solution of IT tasks the instrument of the automated monitoring of events in a corporate data network is also implemented. As development it is planned expansions of monitoring to all IT infrastructure of TsPPK, including the most critical services (the system of sales, the data warehouse and so forth) and engineering devices (up to lack of a booking tape in ticket printing machines).

Data network

Integrated about 100 stations providing the main part of a passenger traffic including top-20 which give more than 40% of revenue of TsPPK. The solution accelerated service of passengers, including sale of tickets cash and using e-wallets based on transport cards.

At stations are implemented the IP telephony system and enciphering of communication channels. The systems of optimization of traffic on average reduced loading of communication channels by 69%, increased efficiency of their use more than twice, cut down rent expenses of channels.

Financing

According to base " circuit.focus ", in 2014-2016 TsPPK signed with Croc contracts for the amount about 1.7 billion rubles. In September, 2014 about Croc the contract about 168 million rubles for supply of equipment, accomplishment mounting and balancing and commissioning, assignment of rights of use of software within project implementation on creation of SATs was signed.

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