"National settlement depositary" completed an implementation project of CRM

On August 21, 2015 CORUS Consulting Group announced completion of works in the project of automation of relationship of NPO of NSD Ltd with clients, on the Microsoft Dynamics CRM 2013 platform.

Project Results

"Correctly built communications with clients help to maintain the status of the reliable company which service as much as possible corresponds to needs and expectationses of clients – what is so demanded in the financial industry", - noted Maria Bar-Biryukova, the Head of Department CRM of group of companies CORUS Consulting. – The project on implementation Microsoft Dynamics CRM for NSD LTD – not our first experience of system implementation in financial companies, and we can tell with confidence that this solution will allow depositary to achieve quality improvement of customer interaction therefore the level of loyalty of customers will significantly increase".

Project Results

On July 21, 2016 CORUS Consulting Group announced project completion of process automation of customer relationship management on the Microsoft Dynamics CRM platform.

Reform of corporate actions. Maria Krasnova, National settlement depositary, (2015)

The integrator was faced by a task - to develop the tool which will improve quality of service of clients – legal entities will increase efficiency of processing of addresses, unifies process of service and decision making, will simplify work of specialists of NSD with information and documents of clients. As the platform vybrakb the Microsoft Dynamics CRM system.

Within the project specialists of Corus Consulting created the uniform centralized information warehouse about clients and contacts, configured the interface of a profile of the client – the client's card, the connected contact persons and the conducted activities. Automated the processes connected with planning and carrying out "committees" – meetings of representatives of the company with the client. Developed functionality of processing of the entering and outgoing calls together with automatic telephone exchange on the platform of telephony Asterisk, including ensuring access to a uniform profile of the client where data from other systems – KBD, by OmniTracker, the systems of billing, the system of the analytical reporting QlikView are loaded.

Feature of the project - integration of Microsoft Dynamics CRM with systems which are already existing in the company via the corporate data bus Oracle Service Bus. The special adapters implementing integration are developed for these purposes within the project.

Specialists of Corus Consulting carried out a lot of work. We hope that the CRM solution offered by us will promote increase in efficiency of the business processes of NSD connected with customer service. Maria Bar-Biryukova, deputy CEO of CORUS Consulting Group