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Project

The service center "Moscow Transport" started a quality control system of work of employees

Customers: Moscow transport (service center)

Moscow; Transport

Contractors: AGAT-RT
Product: Octopus of NR

Project date: 2015/03  - 2015/06
Number of licenses: 6

On July 7, 2015 it became known of an implementation project in the service center "Moscow Transport" of a recording system of information the Octopus of NR.

Project Results

For quality control of the services rendered by the center, all windows of service of visitors are equipped with the Client consultant complex consisting of the independent audiologger Octopus of NR and active Stelberry microphones.

"Moscow transport", 2015


Regular listening of dialogs between clients and the consultant allows the leaders of the center to draw conclusions on politeness and competence of the consultant, observance of corporate ethics, objectivity by it in permission of disputable situations.