Control automation of ITSM is how important for Multikart

On September 28, 2015 it became known of an implementation project in Multikarta company of a management system for business continuity. Integrator Croc company.

Project Tasks

The main a project objective - transition from simple intuitive solutions in the field of risk minimization of loss of business continuity to creation of system approach in management of lifecycles of the company and ensuring uninterrupted operation of activity for the benefit of clients.

Plastic cards (2014)

Project Progress

The project began in the first quarter 2015. At the beginning of the project all its participants carry out research and analytical work:

• the main activities and critical infrastructure are defined,
• ITSM processes are investigated,
• IT systems are analyzed,
• operating conditions and the customer service delivery are defined.
• the regulations of actions at emergence of a negative impact on activity of the company are developed.

Project Results

Kirill Sviridenko, the CEO of Multikarta LLC, noted: "Transition to system approach in the field of management of business continuity is an important milestone in Multikarta's development and corresponds to the general upward trend of a maturity of the company".

Sergey Rusanov, the board member, the director of the department of banking and information technologies of VTB 24 (public joint stock company), said: "A clear understanding of all ITSM processes and reliability of IT systems are major productive forces of any technology company and are links without which functioning of business is impossible. All this imposes high requirements to the continuity of system operation therefore, implementation of SUNB in Multikart certainly is a major step to ensuring uninterrupted operation of business processes".

"We acquire wide experience in the field of business continuity for the companies of the financial sector and the more so the project on creation of a management system for business continuity in the mono-service processing company was responsible for us. In the presence of very failsafe infrastructure our customer aimed to reach the organizations of process of management of continuity new level. As a result of our joint work with the customer there was a weighed view of target indicators of business continuity and fundamental documents on which the quality of providing final service to Multikarta's clients directly depends are developed. Plans of crisis management and maintenance of business services are created. The project lasted about 9 months and was executed according to standards of the regulator and world practices", – Ruslan Zayedinov, the deputy CEO of CROC company told.