VTB 24
Content |
Owners
The Bank is a member of VTB's international financial group and specializes in servicing individuals, individual entrepreneurs and small businesses. The bank's network is formed by more than 530 branches and additional offices in 69 regions of the country.
Among the services provided are: issuance of bank cards, mortgage and consumer lending, car loans, remote account management services, credit cards with a grace period, term deposits, safe deposit box rental, money transfers. Some of the services are available to our customers around the clock, for which modern telecommunication technologies are used.
The main shareholder of the VTB24 is OJSC VTB Bank (98.92% of the shares). The authorized capital of the VTB24 is 50.6 billion rubles.
Performance indicators
2016
At the end of 2016, VTB24 received 43.1 billion rubles. net profit (according to RAS), which was a record financial result in the history of the bank. As the head of VTB24 noted, the main factors that influenced the record financial result were a significant increase in the loan portfolio, a significant decrease in overdue debt and a decrease in reserves, an increase in operational efficiency and the transfer of customers to remote service channels.
At the end of 2016, the total loan portfolio of VTB24 grew by 12% to 1.9 trillion rubles, the main drivers of growth were mortgages and cash loans.
In the small business segment, VTB24 issued loans for the year for 115.7 billion rubles, which is 37% higher than a year earlier. In December 2016, VTB24 set a historic record by financing the SME segment for RUB 17.3 billion.
The growth rate of the volume of attracted funds of individuals VTB24 since the beginning of the year amounted to 4.5%. The portfolio of attracted funds of the population grew to 2.1 trillion rubles. The amount of funds raised in deposits for the year exceeded 92.7 billion rubles.
2014
At the end of 2014, the existing mortgage portfolio grew VTB24 at a faster pace and increased by almost 50% or 228.1 billion rubles, while the housing lending market grew by 25.8% over 10 months of 2014. Mikhail Zadornov told about this at a press conference.
As of January 1, 2015, the bank's mortgage portfolio amounts to 712 billion rubles and has almost half a million borrowers - 493 thousand loans.
VTB24 completed 2014 with an absolute record for issuing mortgage loans - 176 thousand loans were issued in the amount of 350.7 billion rubles, which is more than 1.5 times the result of 2013.
The share of VTB24 in mortgage loans in the country reached 19.8%, showing an increase of 3.4 percentage points compared to the 2013 result * * Thus, in 2014, one in five Russian families who improved their living conditions with a mortgage did so with the support of VTB24.
At the same time, in St. Petersburg, Novosibirsk and Sverdlovsk regions, in the Far East and Altai, VTB24 issues every third mortgage loan, and in Moscow - almost every second.
The market share of VTB24 in the mortgage portfolio increased by 1.7 percentage points and reached 19% *
At the end of 2014, the bank became one of the key participants in the state program for providing housing for military personnel: every third mortgage loan to military personnel - participants in the NIS was issued VTB24. In 2014, the bank provided more than 20 billion rubles of mortgage loans under this program, ensuring its share in its implementation at the level of about 30%.
President and Chairman of the Board VTB24 Zadornov also noted that in 2014 the Bank successfully completed the securitization of mortgage loans under the VEB program aimed at supporting the housing sector, while maintaining the status of a leader in its implementation. The total volume of VTB24 participation in this program amounted to 41 billion rubles.
History
2023: The head of the Norilsk branch was given a term after trying to take revenge on his colleagues
On January 9, 2023, the former head of the VTB 24 branch in Norilsk, Yevgeny Chernyshov, was sentenced to two years in a penal colony under an article on abuse of authority. Read more here.
2017
VTB24 will join VTB on January 1, 2018
On November 9, 2017, an extraordinary general meeting of VTB shareholders decided to reorganize the bank in the form of joining the VTB24. The entire retail business will be merged under a single VTB brand from January 1, 2018. Work on combining the product line began even before the moment of joining. Both banks already have identical conditions for mortgages, consumer loans, deposits, small businesses, etc.
VTB and VTB24 customers can transfer funds free of charge between banks in all remote service channels. A large-scale project to unify the cash deposit service at ATMs has been completed. The united bank will become a single site, which will be completely updated in the near future.
Customers of VTB Group's retail business will be able to continue servicing in their usual offices (the combined retail network will increase to 1300 points), but under a single brand. Under the previous conditions, they will have access to products and services previously provided in both banks. It will not be necessary to re-issue existing contracts.
Opening of a service center in Samara
On August 31, 2017, VTB24 President-Chairman Mikhail Zadornov and Samara Region Governor Nikolai Merkushkin opened a regional service center. A similar project has already been implemented by the bank in four cities of Russia, but in terms of its functionality, the division in Samara is the only one in the VTB24 network.
Most of the jobs in the service center are organized in the direction of banking and information technologies. Specialists work with the first support line, are engaged in all types of testing, installing software and its maintenance, solving typical calls. Together with them, employees of the financial department are located in the building.
 | The total cost of the project amounted to 2.8 billion rubles. Initially, 17 cities of Russia claimed its implementation, - said Mikhail Zadornov. - The choice of Samara was determined, among other things, by a higher level of training of local specialists in the field of IT and finance. Our service center already employs more than 20 students. |  |
As of August 31, 2017, more than 100 specialists were employed at the center's site. By the end of 2017, their number is planned to increase to 270 people. It is assumed that in the first quarter of 2019, about 600 people will work on its territory with an area of more than 7,000 square meters. meters.
The workstations in the service center are created using VDI technology, which allows you to centralize management and control, as well as improve the security of the IT infrastructure, optimize business processes and simplify the server infrastructure.
Contact Center VTB24
The VTB24 Contact Center was established in 2005. Over the five years of the center's operation, the number of jobs has grown from 5 to 550, the number of employees exceeds 1000 people. Today, the contact center is one of the components of the VTB24 Customer Service Department, which serves clients through all remote access channels, such as telephone, email, SMS, and also works with internal and external Internet resources. The throughput capacity of the center is about 15 million calls per year or about 50 thousand calls during the working day. The center is operating around the clock, supporting bank clients from all over Russia.
Notes
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |