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Owners
Umnico (Yumniko LLC) is developing a business service of the same name, including a set of tools for automating communication with customers and increasing the efficiency of support employees or sales managers: aggregator social networks and, messengers combining CRM with through, API online chat (widget) to the site, multi-link. The service also offers ample opportunities for, analysts application management by, to kanban a free trial period.
History
2025: T2 bought Umnico
The Russian mobile operator T2 has acquired the Umnico omnichannel communication platform. This deal was announced at the end of December 2025.
It is noted that the deal is aimed at expanding the T2 product portfolio in the B2B segment. Combining T2 resources and Umnico capabilities will help advance cross-selling, increase the value of B2B's existing subscriber base and reach new audience segments, the telecom operator said in a statement.
Umnico is a complete CPaaS business solution that allows you to manage client communications in a single interface. Integration of the platform into the contour of the T2 group of companies will allow the operator to offer corporate customers a single digital space for interaction with their end customers.
The platform offers centralized messaging management in instant messengers and social networks. There is an online chat for a site with web analytics tools, dialog routing. An API is provided for integration with the internal business systems of companies.
Umnico supports work with key communication channels, including instant messengers, social networks, marketplaces. Integrations with popular CRM systems and a number of other services popular among small and medium-sized businesses have been implemented. A single interface simplifies the work of support operators and sales managers.
Umnico's choice for the M&A deal is driven by several factors:
- product maturity;
- Integration stability and scalability
- High connection speed for new channels
- team expertise that meets the needs of the B2B communications market.
Irina Lebedeva, Deputy General Director for Commercial Activities of T2, noted that the B2B services market in Russia has been showing steady growth in recent years. The active subscriber base of B2B T2 opens up opportunities to expand the product portfolio and implement additional services for business.
Irina Lebedeva emphasized that the omnichannel platform, which integrates all channels from instant messengers to email mailings, will increase sales efficiency and service quality in small and medium-sized businesses.
2022
In 2022, against the background of Russia's special operation in Ukraine, the company abandoned its physical office. According to TAdviser in the company, now employees have switched to a remote work format.
2021
In 2021, the company's office was located in Moscow at 1st Kozhevnichesky Lane, 6 p. 6, room III, floor 1, room 4A.
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