What means are used by "The North Caucasian bank of Sberbank of the Russian Federation" for quality control of communication services

On December 10, 2015 it became known of an implementation project of a quality control system of communication services of wiSLA in the North Caucasian bank of Sberbank of Russia. Implementation SovTelCom executed the regional telecom operator.

Project Tasks

In 2013 JSC Sberbank of Russia - the North Caucasian bank announced the tender for selection of communication service provider with obligatory observance of parameters of service quality. After the analysis of the monitoring systems of SLA existing in the market, SovTelCom proposed to bank the solution on the wiSLA platform.

Screenshot of software of wiSLA (2014)

A system was recognized conforming to requirements of bank. Implementing solution is executed in 30 days.

Project Results

Monitoring of alternative channels provides to bank the corresponding capacities for work of information services at additional offices and smooth operation of all business processes at failure of the main communication channels.

We saw capability in wiSLA to provide communication quality which will satisfy needs of the most exacting and competent clients. Monitoring of SLA is not only competitive advantage, but also an opportunity to support the highest quality standards of our services that profitable distinguishes them in the market and promotes successful involvement of new clients. Wellink continuously improves a system. All updates are available to us and our clients in day of an exit of release, and it means that we will be always one step away ahead of competitors. Igor Kartashev, the First Deputy CEO SovTelCom

For December 10, 2015 wiSLA controls quality more than 150 alternative channels of communication rented by bank regarding compliance of SLA and provides their operability in case of refusal of the main channel. Monitoring is performed in the territory of Stavropol Krai, Northern Ossetia-Alania, Kabardino-Balkar Republic, Dagestan, Karachay-Cherkessia, Kalmykia and the Chechen Republic.

Experience of Wellink company in metrology and the sphere of service quality allows to propose to operators the solution for providing high customer satisfaction with the minimum investments and into the shortest time. And projects of such level allow to understand, the need for the product wiSLA is how high. Vladimir Levin, CEO of Wellink

Recently around the world in B2C segment the competition between financial online services of banks and mobile operators actively develops. Operators in some type have technologies of quality control of communication services and telecommunication infrastructure always, and for banks this part of operations support systems of network remains underfunded. With market development of personal financial online services, Wellink technologies will be widely demanded in this sphere. Maxim Zharenov, manager of Skolkovo Foundation

According to the results of the analysis of monitoring in a number of the republics and Stavropol Krai SovTelCom set additional uninterruptible power supply units on some objects, antenna feeder devices are replaced, important sections of network are optimized and redundant. Use by heads of divisions of the operator of mobile application wiSLA allowed to observe a status of services in real time and to quickly take adequate measures for accomplishment of SLA.