Wellink

Wellink develops innovative solutions in the field of automation and quality management of information and telecommunication services for telecom operators, government and corporate segments.

Wellink products and solutions allow you to move to a qualitatively new level of relations between the service provider and its customers, increase the efficiency and value of the services provided, and ensure differentiation of services in the highly competitive market of Information Technologies and Telecommunications Services. Wellink solutions enable carriers and cloud service providers to deliver the highest quality services by continuously monitoring and managing customer service levels (SLAs).

The wiSLA (well integrated SLA) platform, which is Wellink's most popular development, provides service quality control based on SLA service level contracts. The Service Level Agreement (SLA) is the basis of the relationship between the service provider and the service consumer. The concept of SLA and the delineation of areas of responsibility formed the ideological basis of the wiSLA platform. The capabilities of the wiSLA platform allow you to quickly provide information about service quality, service level and manage contracts with SLA customers and UC partners (Understanding Contract).

On the basis of the wiSLA platform, solutions have been created for banks, insurance companies, corporations and government agencies to monitor SLA for VPN, VoIP, Videoconferencing, and IT services. The advanced Conflict Management solution for telecom operators and Cloud Computing providers is continuously evolving and improving to meet new market trends and user demands.

History

2025: Initiator of the "Alliance of Developers in the Field of Monitoring"

The Alliance of Developers in the Field of Monitoring has appeared in Russia. The initiators of the creation of the professional community were also Wellink. The purpose of the association is to create an open platform for the exchange of expertise, joint development of solutions, as well as increasing the attractiveness of domestic products for large companies and their export potential. The company was informed about this on March 25, 2025. Read more here.