Wellink

Wellink develops the innovative solutions in the field of automation and quality management of information and telecommunication services for telecom operators, the state and corporate segments.

Products and the solutions Wellink allow to move to qualitatively new level of relationship between service provider and his clients, to increase efficiency and value of the rendered services, to provide differentiation of services in the highly competitive market of Information technologies and telecommunication services. The solutions Wellink allow telecom operators and suppliers of cloud services to render services of the highest quality due to its continuous control and layer management of customer service (SLA).

The wiSLA platform (well integrated SLA) which is the most popular development of Wellink company exercises quality control of services on the basis of contracts on the service level of SLA. The agreement on the service level (Service Level Agreement – SLA) is a basis of relationship between the supplier and the consumer of services. The concept SLA and differentiation of areas of responsibility formed the ideological basis of the wiSLA platform. Possibilities of the wiSLA platform allow to provide quickly information on quality of service, the service level and to manage contracts with clients of SLA and partners of UC (Underpinning Contract).

Based on the wiSLA platform solutions for banks, insurance companies, corporations and government institutions on monitoring of SLA for services VPN VoIP Video conferencings, IT services are created. The advanced solution on conflict management (Conflict Management) for telecom operators and suppliers of cloud services (Cloud Computing) continuously develops and improves taking into account new trends of the market and user requirements.