wiSLA (well integrated SLA)

wiSLA (well integrated SLA)

wiSLA (well integrated SLA) is a generation of automation and quality assurance platform for communication services, IT services and cloud computing. The platform is based on the following ideology:

• Conflict Management
• Service Quality Management (SQM)
• Service Level Management -/ SLA SLM
• Customer Experience Management (CEM)

Benefits of wiSLA

• Telecom operators, cloud solution providers, financial institutions, government corporations and large organizations have chosen wiSLA due to the huge number of exceptional advantages that allow you to more effectively manage the quality of services:
• Delineation of responsibility between all participants in the value chain and the service consumer. The platform uses the concept of a demarcation device, which uniquely defines the boundaries of responsibility for any violations of the quality of service agreement.
• 100% relevant and provable information on the quality of controlled services. The platform is calibrated in the laboratory, which makes it evidence-based and allows you to provide 100% relevant information about the quality of services provided.
• Effectively manage service quality agreements. The platform is based on the management of SLA agreements in the B2B and B2G segment and provides the ability to control the quality of client SLA in conjunction with partner agreements (UC) and internal agreements (OLA).
• Support SLA management and conflict resolution processes. The process component is an integral part of the platform, which ensures transparency of process management within the service lifecycle (PLM).
• Quality management of end-to-end services. The platform provides end-to-end service management, thereby reflecting the customer's view of the quality of the controlled service.
• The conflict management platform enables real-time management of service quality at all levels from customer to partner (UC) through the use of a KQI and KPI model.
• Service malfunction notification and problem escalation. The SLA management platform monitors the quality of services in real time and provides automatic notification and escalation of problems to the supplier and consumer of the controlled service.
• Periodic SLA reports. The SLA management platform has a built-in reporting engine that allows you to flexibly configure the SLA periodic reporting profile. The SLA report reflects general and detailed information on the quality of service for the reporting period for the end user with the ability to analyze information from a separate taken OLA/UC level.
• Built on the wiSLA platform, solutions offer high performance and reliability through a modular architecture and can manage up to 100,000 services while maintaining 5 9s (99,999%) reliability.
• Simple and easy-to-understand interface. Unlike most competitive solutions, the wiSLA platform is primarily aimed at users and does not require special training of operating personnel.
• High degree of process automation. wiSLA3.0 made it possible to significantly reduce the time for the establishment of new services into the system due to the automation of the process of connecting probes and the implementation of the tree-like process of the establishment of a new service.

wiSLA Platform Architecture

The key reference point in the development of the new wiSLA platform was the concept of the telecommunications industry organization TM Forum NGOSS (New Generation Operations Support System). When developing the wiSLA (well integrated SLA) platform, the following NGOSS models were taken into account:

• Shared Information/Data Model (SID)
• Telecom Applications Map (TAM)
• Distributed Architecture
• Loosely Linked Links

2024

Astra Linux Special Edition Compatibility

The universal wiSLA IT monitoring system is compatible with OCAstra Linux. Astra Group announced this on March 14, 2024.

Astra Group experts completed a series of tests and officially confirmed that the products work correctly in conjunction. This provides great opportunities for secure monitoring of the state of IT infrastructure, information systems, data centers, as well as the quality of cloud and corporate services that the customer company uses itself or provides to its customers.

During the compatibility check, Astra Group experts installed the wiSLA platform on a virtual machine running Astra Linux, launched it and checked the performance of the functionality declared by the manufacturer. The test results confirmed that the wiSLA solution is operating normally and is fully compatible with the OS.

The joint use of wiSLA software and Astra Linux OS opens up new opportunities for managing the quality of services for customers of telecom operators and cloud services, government and commercial IT infrastructure. The wiSLA product contains an exhaustive set of tools for monitoring the IT infrastructure and controlling SLA execution, and Astra Linux provides a high degree of information protection, - comments Alexey Trubochev, Director of the Support Department of Astra Group.

A comprehensive solution based on the wiSLA monitoring system and Astra Linux OS allows you to provide the end customer with complete technological independence from foreign software as part of import substitution. We are glad that the solution of NTC Wellink is now available to all users of Astra Linux, - said Denis Dyakiv, Executive Director of NTC Wellink.

Red OS Compatibility

Compatibility of the operating system RED OS and the IT monitoring platform for the quality of wiSLA services has been confirmed. Red Soft announced this on February 20, 2024.

Domestic operating system RED OS and wiSLA - a platform for continuous online monitoring, IT infrastructures services, services and compliance - SLA showed high compatibility according to the results of the tests. Now users can carry out a comprehensive audit and quality control of the services provided or leased, and communications cloudy corporate services, elements of the IT infrastructure, using the import-independent ecosystem from RED SOFT.

SLA compliance control is a critical aspect in the market for communications services, enterprise services, and cloud computing leases. Solutions from RED SOFT are actively used by companies that seek to improve the experience of their clients and strengthen relations, observing obligations. We are glad that the solution from NTC Wellink is now available for RED OS users, - said Rustam Rustamov, Deputy General Director of RED SOFT.

Cooperation with RED SOFTWARE, which resulted in wiSLA certification, is an important stage in our development towards ensuring technological independence. A joint comprehensive solution allows replacing foreign software and eliminating the risks of challenges for our Customers, "said Denis Dyakiv, Executive Director of NTC Wellink.

2017: Zelax and Wellink solution will provide routing based on link quality

Russian companies Zelax and Wellink have entered into a technological partnership agreement, the purpose of which is to prepare a comprehensive solution capable of providing routing based on the quality of communication channels and information services (QBR).

According to the company, currently software-configurable networks (SDN) are the most promising for building corporate communication networks. SDN solutions are being developed by major companies such as Google, Amazon and Facebook.

Zelax is working to ensure that the range of solutions offered meets the requirements of the time and that is why it is developing its own comprehensive SDN system. Wellink, in turn, is a provider of solutions for measuring and monitoring the quality characteristics of communication channels, as well as an expert in the field of SLA provision. The companies intend to ensure the joint operation of the Zelax SDN controller and the Wellink wiSLA communication channel quality monitoring platform. As a result of this collaboration, a multi-channel IP/MPLS/OpenFlow network management system with QBR routing will be created.

The developed version of the Zelax SDN controller implements a mathematical algorithm for multi-critical optimization of route building processes, which takes into account not only channel bandwidth, but also delay, jitter, packet loss, Wellink explained. The Wellink wiSLA platform will measure the characteristics of IP connections in real time and provide this SDN information to the controller, which will optimally configure routing in the network.

This approach, as conceived by the companies, will optimize and automate the response of network equipment to channel quality degradation and organize data transmission with a guaranteed level of service (SLA).

"Our wiSLA platform traditionally identifies the source of communication quality problems. The logical continuation of monitoring is the decision to change the route from the main to the standby channel. The SDN architecture allows you to implement the concept of traffic management in terms of service quality. Cooperation with Zelax will be aimed at optimizing the solutions offered by companies in the field of data network management systems and improving the quality of communication services, "commented Wellink CEO Vladimir Levin

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2015: Belarus adopts wiSLA measurements as communication quality assessment standard

The Ministry of Communications of the Republic of Belarus approved in September 2015 the methodology for performing measurements based on the wiSLA (well integrated SLA) operating principle, developed by the Skolkovo resident Wellink. It is adopted as a standard for assessing the quality of data transmission services using special hardware and software measurement systems.

Wellink, a resident of the Space Technologies and Telecommunications Cluster of the Skolkovo Foundation, NTC Wellink is a Russian developer of the wiSLA hardware and software complex and, through the regional representative of the company, Information scientist is the only supplier Belarus of products to the market of the Republic for managing the quality of leased services and SLA processes.

2016: Wellink wiSLA service quality monitoring system integrated with Eltex ESR line of service routers

Russian developers and manufacturers software Wellink of telecommunications equipment Eltex announced in January 2016 the integration of the Wellink wiSLA service quality monitoring system with a line of service routers. Eltex ESR

The companies completed the integration work and conducted the final testing of the joint solution. The wiSLA software agent is already available as a software option when ordering ESR series equipment from Eltex and from officials.

In addition to integration work with ESR routers, companies also carried out basic integration of wiSLA with some ONT GPON models and Eltex thin clients.

2014: Integration of ISCOM RAX711 equipment with wiSLA service quality control system

Wellink wiSLA provides statistics on the quality of client services from RAX711 device demarcation devices and IP routers to generate SLA service level reports.

Monitoring the quality and availability of any data stream as part of an Ethernet service provides a transparent picture of the status and performance of services. ISCOM RAX711 enables end-to-end SLA support as well as SLA testing with the latest OAM, CFM, and Y.1731 compliant hardware model. QoS service-based will help differentiate flows and provide the necessary priority for each of them. The ISCOM RAX711 supports the ITU-T G.8032/1 protocol to protect the ring with a switchover time of 50 ms.

The advantage of using wiSLA in conjunction with RAX711 equipment is a significant reduction in time for large-scale deployment of the SLA monitoring system. Due to the fact that the RAX711 equipment has the necessary functionality for measuring the quality of communication services, the installation of specialized measuring devices is no longer required. The wiSLA platform can now use these devices to monitor service performance, assess the quality of Ethernet and IP service delivery, test connections, manage failures, and monitor SLAs. The wiSLA self-service client portal provides clients with access to online statistics on the quality of services and SLA reports.

2012: wiSLA from Wellink integrates RAD ETX equipment

Wellink and telecommunications equipment supplier Muvikom announced in the fall of 2012 the integration of Carrier Ethernet equipment manufactured by RAD Data Communications with the wiSLA channel quality control system.

Muvikom"," an official distributor RAD Data Communications in, Russia proposed integrating the Carrier Ethernet ETX-203A demarcation device used by telecom operators to provide quality differentiated Ethernet-based business services with the development of Wellink, a next-generation management platform - SLA wiSLA.

The wiSLA (well integrated SLA) platform monitors the SLA, collecting service performance indicators from wiProbe measuring probes and network equipment. Based on the collected data, the quality of the service is continuously monitored and SLA reports are generated. The advantage of using wiSLA along with the RAD demarcation Ethernet equipment is the cost reduction for carriers and corporate customers to implement SLA monitoring. Due to the fact that RAD equipment has the necessary functionality, the installation of specialized measuring devices is no longer required. The wiSLA platform can now use RAD ETX devices to monitor service performance, assess Ethernet service delivery, test connections, manage failures, and monitor SLAs. Subscribers, in turn, are able to differentiate operator services by quality level.

As part of the first stage of integration, the wiSLA-side interface for Carrier Ethernet ETX203A terminal equipment was implemented and tested, as the most advanced and frequently used on the networks of equipment carriers. In the second stage, the line of integrated equipment with wiSLA will expand. In particular, it is planned to integrate the modular version of the Carrier Ethernet ETX-203AM demarcation device with FO, PDH, SHDSL interfaces on the operator side, as well as MiNID - miniature Smart SFP Ethernet demarcation probes that allow you to provide L2/L3 services.

According to Sergey Novikov, head of the Muvik development department, the flexibility of the wiSLA system, coupled with the economic attractiveness and wide capabilities of the Carrier Ethernet demarcation device ETX-203A is an ideal solution for telecom operators and corporate customers, aimed at improving the quality of services provided and compliance with SLA contracts with end users. RAD Data Communications actively supports the interest of the Russian market in complex SLA monitoring solutions, relying on the company's many years of international experience in providing SLA.

"The integration of wiSLA with RAD equipment is an important event for us: now we can offer complex SLA monitoring solutions that are unique in technological properties and efficient in price," said Alexander Dubinin, Wellink project manager. "Today, telecom operators are interested in providing IP VPN services with SLA monitoring, as this is a mandatory requirement of most government and corporate customers. The use of network equipment with the functions of monitoring service quality indicators is an important step towards the development of the communication industry. Therefore, Wellink is ready to expand its partnership with network equipment manufacturers. "

The next step in the development of the technological partnership of the companies is planned to test the compatibility of wiProbe measuring probes manufactured by Wellink and RAD Data Communications equipment at the OAM protocol level (Y.1731).

wiSLA 3.0 (well integrated SLA 3.0)

It is the next generation platform for automating the processes of management and assurance of quality of service (SLA), control of information services and cloud services.

The wiSLA3.0 platform is the quintessence of successful telecommunications quality management experience. The new version is based on the previous generation wiSLA (well integrated SLA) platform, which since 2008 has proven itself in the communication services market, proved its practical effectiveness and gave a powerful impetus to continue developments in the field of information service quality management.

Solutions based on the wiSLA (well integrated SLA) communication quality management platform are positioned as a means of automating Service Level Agreement (SLA) processes from the point of view of the end user.

The new wiSLA3.0 platform allows you to create new solutions for the quality control of services not only for telecom operators, but also for cloud service providers, as well as solutions for the quality control of services of banks, insurance companies, e-commerce and logistics. The platform allows you to look at the quality of your services through the eyes of customers and project it onto the internal processes of the company, their automation tools and partner services.

For fixed and mobile service providers and cloud service providers, the platform provides a SLA (Service Level Management - SLM) -based customer perception management solution. The solution allows you to improve the quality of the services provided, reduce the outflow of customers and establish trusting relationships with users of SaaS (Soft as a Service) services.

Within the framework of the new platform, a unique solution has been created for banks and insurance companies, which allows you to control the quality of not only leased telecommunications services, but also the quality of the used information systems or self-service services of customers.

Leading carriers, cloud service providers, financial institutions, government corporations and large organizations are choosing wiSLA due to the huge number of benefits provided by this platform. The next generation of wiSLA3.0 not only extends the scope of the platform, but also provides exceptional new benefits to effectively manage the end-to-end quality of service for your customers:

• Delineation of areas of responsibility, 100% relevant and provable information that is legally valid for use in claim work
• Effective SLA management, support SLA management and conflict resolution processes
• Quality management of end-to-end services at all levels from customer to partner (UC), including internal company services (OLA)
• Continuous monitoring of service quality, reporting of SLA violations and escalation of problems
• Generation of periodic detailed SLA reports with the ability to process results by means of business analysis () BI
• Simple and easy-to-understand interface to solve your problems

In this version of the platform, a universal tool for collecting quality indicators from different sources wiSLA3.0 created. The platform includes pre-configured adapters to Cisco, RAD, Metrotek, Accedian, wiProbe equipment. Data is loaded from other information systems and data files. Due to the application of the mechanism of multilevel backup of initial data, the possibility of loss of information and provision of "zero" SLA reports in case of any failures and failures is practically excluded.

wiSLA system interface in operation

Improving the reliability and performance of the wiSLA3.0 platform is another priority in our goal map. Now the platform can provide quality control of more than 100 thousand services. The wiSLA3.0 platform consists of distributed loosely connected components, to each of which all best practices for ensuring fault tolerance are applied, ranging from database replication, horizontal scaling of the application container (which provides, on the one hand, better performance, on the other hand, fault tolerance of individual nodes of the complex) and ending with built-in monitoring tools, both system-wide and key business indicators of the system. The wiSLA3.0 also includes several software watchdog timers (Watchdog) that forcibly overload a component that does not meet stability requirements.

Along the way, the wiSLA3.0 platform has acquired several pre-configured modules at once:

• module for building the topology of services and cartography;
• module for monitoring the operation of network and user services, such as DNS, DHCP, VoIP, VKS, email;
• a traffic and application analysis module that monitors the amount of information transmitted by users, detects malicious and abnormal traffic;
• module for automatic addition of probes to the system, configuration and updating of Plug & Play.

Enhanced Open API functionality () API will ensure seamless integration of your information systems such as Service Desk/Trouble Ticketing, Fault/Performance Management as part of the end-to-end SLA management process. The REST API allows you to synchronize directories, transmit service statuses and SLA violation messages. This interface is used to connect the wiSLA mobile application for and. Android iOS

wiSLA 2.0 (well integrated SLA 2.0)

wiSLA 2.0 (well integrated SLA 2.0) is a ready-made solution for automating management processes SLA (Service Level Agreement) and implementing services with SLA, based on advanced business process management technologies () BPM and service-oriented architecture (). SOA The fully functional hardware and software complex is designed for telecom operators providing services in the segment of corporate clients.

wiSLA improves the efficiency of existing OSS components by integrating them into the SLA management process. The operator is able to configure service parameters, monitor the fulfillment of obligations, analyze the effectiveness of the process and manage the SLA service using existing control systems as part of an end-to-end process from connecting the client to adjusting accounts in case of SLA violation.

There is a solution for individual stages of the carrier services life cycle:

• wiSLA OM - order management system;
• wiSLA DSL - broadband access service monitoring system;
• wiSLA TTS - fault management system;
• wiSLA VPN - SLA service system for L2/L3 VPN service;
• wiSLA Mobile - monitoring the quality of customer services of YouTube, Skype, IM and others;
• wiSLA PON - PON operation support system.