Avto-Management implemented CRM

On April 5, 2016 the 1C-Rarus company announced implementation of software "Addition of Alpha Car: Customer relationship management, edition 5" in Avto-Management LLC company.

Project Tasks

Implementation of the software product should help with accounting solving of tasks:

• The automated workplace Reception for registration of all clients who visited or called car showroom.
• The automated workplace Motor show:
• Execution of work sheets on clients with filling of customer information and the cars interesting him.
• Event scheduling for the forthcoming calls and meetings with the client.
• Reminders on events, viewing scheduled events in the calendar.
• Record on test drive.
• Execution of the transaction with the client on purchase of the car.
• Planning of issue of the car, viewing the planned issues in the calendar.
• The automated workplace "Credit and insurance department":
• Work sheets on clients for a design of the credit for purchase of the car.
• Work sheets on clients for automobile insurance provision of services.
• Statement of the insurance policy.
• Questioning of clients, use for poll of standard questionnaires.
• Different types of mailings: electronic mailing, mailing, mailing of the SMS, telemarketing.
• Segmentation of clients for mailings.
• Registration of complaints of clients and their analysis.

Project Progress

Specialists of 1C-Rarus company submitted the program, the Customer was convinced of compliance of its functionality to requirements of the company.

Employees 1C-Rarus rendered services:

• Consultations on the choice of the software and options of its maintenance
• Sale of the selected software products
• Delivery of software products in office of the customer
• Software installation on the customer's computers
• Initial settings of standard/industry solution (program) to start accounting

Project Results

10 jobs regarding customer relationship management (CRM) are automated.