Dialog messenger

dialog messenger is a multi-platform messaging service. Launched by Dialog in the summer of 2016.

The company offers two solutions:

• Dialog SDK is a customizable messenger for Web, Desktop, Android^[1] and iOS^[2].
• Dialog Corporate Solution is a self-hosted solution for organizing corporate communications with wide possibilities of scaling and integration with third-party services.

History of development

2023: Inclusion of Russian products for the digital workplace in the map

In June 2023, the product was included in the TAdviser card "Employee Digital Workplace 2023."

2022: How the corporate messenger Dialog shapes the face of the digital workplace of the future

Corporate messengers are a hot market, the heat of which also added to the need for import substitution. What should be a domestic product that can replace foreign solutions for business communications, TAdviser understood together with the team developing the corporate messenger Dialog from Sberbank. Read more here.

2018

Integration with MyOffice

On November 15, 2018, the company Dialog"" announced that it had signed an agreement with New cloud technologies"" on a technological partnership to integrate the corporate communications platform dialog cloudy with the products "MyOffice Private Cloud" and "MyOffice Professional." According to the company, together application with MyOffice Mail, software products form a full-fledged system (UC unified communications).

According to company representatives, the integrated solution will allow you to support collaboration in document management systems, corporate portals, CRM and task managers, connect corporate telephony, geographical maps and external calendars.

With a platform for corporate communication dialog, we will provide the client with a choice of two convenient tools of domestic development. Dmitry Komissarov, CEO of New Cloud Technologies

Together with MyOffice, we will be able to bring to the market a service that will significantly expand the functionality of companies' products. Nikita Goldsmith, CEO of Dialogue

Obtaining licenses from FSTEC

On September 19, 2018, it became known that the Dialog messenger received confirmation of the possibilities of safe work with information of corporate and government clients. The Federal Service for Technical and Export Control (FSTEKRossia) issued 2 licenses to the developer of the messenger, LLC Dialog: for activities for the technical protection of confidential information, as well as for activities for the development and production of means for protecting confidential information.

author '= Nikita Goldsmith, General Director of Dialogue LLC All our customers need high standards of data protection that are not guaranteed by mass market products. This is the difference between specialized business versions of instant messengers, and not only in a wider set of functions. But for some of our clients, our licenses are a completely necessary requirement, for example, to participate in government tenders and purchases they conduct. The licenses confirm the sufficient level of preparation of the company for the implementation of the customer's requirements for the creation of a safe product.

The first license - the so-called CIPF - applies to services for the development and production of means of protecting confidential information: software and technical means of protecting information, protected software and technical means of information processing, software and technical means of monitoring information security.

The second - or TZKI - applies to services for monitoring the security of confidential information from unauthorized access and its modification in information means and systems: installation, installation, adjustment, testing, repair of information protection means: software and technical means of information protection, protected software and technical means of information processing, software and technical means of monitoring the effectiveness of information protection.

Dialog, along with the deployment in cloud , provides the client with the ability to install on their own, servers which significantly increases the level of security storages and data processing.

2017: Integration with iPNet VPN

InfoTeCS, a manufacturer of software and hardware information protection tools, announced on November 2, 2017 the release of a joint solution with Dialogue LLC. As part of the strategic partnership, Dialogue and InfoTeCS presented a secure communication platform, integrating the dialog enterprise messenger with ViPNet VPN. Read more here.

2016: Plans to integrate voice analytics and voice biometrics technologies

In the fall of 2016, it became known that the Russian developer of solutions for corporate communications Dialog and the structural unit of the corporation AFK Sistema , the innovation development center LLC "," Communication factor are jointly developing biometric audio-visual mechanisms authentications for accessing internal and confidential information, convenient services for exchanging voice messages and their transcription into text.

As part of the cooperation, the smart technologies of Factor Communications will be integrated into the main product of Dialog "dialog messenger."

Among the first joint projects is the integration of technologies for speech recognition and understanding, speech analytics and voice biometrics into the messenger.

On the basis of this solution, several functions will be implemented in dialog messenger at once: multifactor authentication of users to access the sections for storing confidential and "sensitive" information, password recovery and control information, decryption of audio messages with the possibility of instant translation into another language.

High accuracy of speech recognition and understanding, voice biometrics and multifactor biometric authorization in linear products of the company Communication Factor is achieved through the use of machine learning algorithms and deep neural networks.

moment, the introduction of speech analysis and voice biometrics mechanisms for the purpose of additional authentication of users of communication services is a case that has no analogues either in Russia or abroad. Through collaboration with the Communication Factor, enterprise solutions built on the basis of the dialog messenger will provide their users with the maximum level of security and speed of transmitted data. " - comments "'Andrey Kuznetsov, Director of Dialogue LLC

"Speech, written or spoken, is the main form of communication. Corporate, political and social life have moved online, where messengers are now the main means of quick, convenient and secure communication. The messenger becomes a cognitive system with an intelligent human-machine interface, and allows you to increase the efficiency of almost any business. Cooperation Dialog and Communication Factor invites the corporate sector to reach a new level of business, communication and information protection. " - comments "'Marina Nastasenko, Development Director, Communication Factor LLC

Notes