YClients Service Automation System

The main articles are:

• SaaS - History. Philosophy. Development drivers
• CRM (Customer Relationship Management System)

YClients is a cloud-based online recording and business automation platform in the service industry.

2024: Integration with "VK Advertising"

A business working with YCLIENTS services will be able to attract more customers using VK Advertising. VK (formerly Mail.ru Group) announced this on April 24, 2024. The companies will show ads with online forms YCLIENTS to the audience of all VK projects and advertising network. Read more here.

2023

Integration with the Mail.ru Calendar

The Mail.ru calendar and the services business automation platform, YCLIENTS, implemented the ability to automatically create an event through the online entry YCLIENTS or the YPLACES application. Now users can add a reminder of an upcoming visit to a beauty salon, fitness club or educational activities for children to their Mail.ru Calendar using one button. This was announced on November 2, 2023 by VK (formerly Mail.ru Group). Read more here.

Availability in VTB Internet Bank and Application

VTB has expanded its line of business services for the self-employed. Now they can, on special terms, connect YCLIENTS − an automation platform for the service business. The bank announced this on October 13, 2023. Read more here.

2019: Integration with MCN Telecom PBX

On April 19, 2019, MCN Telecom announced the completion of a test period of integration with the online recording and automation platform of services companies YCLIENTS. Read more here.

2018

Joint solution with ModuleBank

October 15, 2018 Modulbank reported that together cloudy with the platform of online recording and automation of the service sector YСlients developed a joint solution. It includes CRM a system for entrepreneurs, a convenient cash solution and a special banking offer for small and micro businesses. More here

Opportunities. Principle of operation

With YClients, companies can record visitors online, log records, send notifications, keep records and manage staff.

Among the platform's capabilities (as of October 2018):

• Check printing: according to F3-54
• Barcode scanner: 10x faster work with goods
• IP telephony: control of telephone conversations

Principle of operation:

Once a record is created in the electronic log, the data from the record card is involved in the financial and analytical reporting. The YClients program follows the structure of almost any service business and offers a wide range of tools for working with each business process. The service performs routine tasks and thereby frees up the time of the administrator or manager for more important matters of the company.

YClients, as a CRM system, helps to segment the client base and personalize the offer for customers in SMS, e-mail and Push notifications.

The platform also allows you to create reports on 50 criteria in several clicks.

The number of customers exceeded 10 thousand.

In July 2018, the number of clients of the cloud platform for managing YClients services business exceeded 10 thousand.

2017

Integration with cloud telephony "Дом.ru Business"

On September 7, 2017, the federal telecom operator Дом.ru Business announced the implementation of cloud telephony integration with the YClients system, thus expanding the capabilities of its corporate clients.

Connecting cloud telephony "Дом.ru Business" to the Clients system will allow you to see the client's name and phone number already with an incoming call, as well as quickly record the client with a specialist. The entire call history and records will be recorded in the client's card, where you can leave an unlimited number of comments and view the history of the relationship with the client directly from the recording window, download client files and access them directly from Clients.

The interface also has the ability to upload a photo of the client, which will be displayed in the recording window when incoming calls and online records. For each client, you can store a unique additional phone number and identify the visitor by any of the numbers. A filter by date of birth is available in the list of customers, it allows you to track the upcoming birthdays of customers and congratulate them in person.

Integration with YClients is carried out free of charge and is available in the personal account of the Дом.ru Business client when the "Integration with CRM systems" option is connected.

Number of clients. YClients Capabilities

YClients is a system for automating beauty salons, barbershops and other service companies. As of September 2017, YClients is used by more than 5 thousand companies: beauty salons, barbershops, medical centers, questrums, car services.

Among the capabilities of the system:

• Recording customers for various services using the online recording widget on the company's website, as well as on social networks and mobile applications.
• Maintain a customer database, send SMS, e-mail and push notifications.
• Set up loyalty programs of various types.
• Automation of internal business processes: warehouse and financial accounting, management of branches of network companies, calculation of employee salaries.