Mail Mail.Ru

Main article: E-mail

Mail Mail.Ru is a project of Mail.Ru Group, the largest free e-mail service in the Russian-speaking Internet segment.

Among the key features of the service:

• unlimited volume of the box,
• the ability to send attachments up to 20 gigabytes,
• protection against viruses and spam (including individual),
• themes of the interface and letters and much more.

2024

Launch of beta testing of the generative neural network

VK has launched an open beta test of generative neural networks for all service users Mail.ru. At the stage of closed testing, more than a million users have already been able to try artificial intelligence capabilities. The developer announced this on April 11, 2024.

Summarization of letters in the Mail and generation of congratulations in the Calendar have become the most popular functions. They were used by 47.8% and 33.4% of users of neural networks Mail.ru respectively. They help users collect a short retelling of the incoming, highlighting the main thing, and create a text of congratulations on the upcoming holiday. Most often, the capabilities were tested by owners of smartphones with iOS - more than 52%.

Open beta testing is the second step towards the full launch of generative neural networks in our services. At the first stage, we assessed the experience of users interacting with the language model, conducted behavioral adjustments, and also collected feedback. This will allow us to assess the prospects for the development of our neural networks in new scenarios, as well as improve the quality of those already implemented, - commented Dmitry Merkushov, head of the machine learning group Mail.ru.

In order to start working with a neural network, you need to go to the Mail or Calendar application, or open the Cloud or Notes in the browser and find the generation sign.

Create meeting notes and manage privacy settings

The Mail.ru calendar introduced additional features: creating meeting notes and managing privacy settings. The developer announced this on April 9, 2024.

They will allow you to keep notes right during the meeting and manage the privacy settings of notes and schedules

Now in the Mail.ru Calendar you can create notes both in advance and right during the meeting, as well as hide all your events and set a ban on adding new participants to them. This will help users to always have access to the necessary information and easily manage their schedule.

This feature also allows you to create meeting notes with privacy settings for those who participate in it. In addition, the meeting organizer will be able to manage shared editing, providing read-only or full access.

When you create an appointment note, you will be prompted with a ready-made template where you only need to fill in empty fields.

In addition, Calendar users have the ability to hide their events in the schedule. This will help you find a convenient slot for all participants without being distracted by unnecessary details.

Integrating Mail.ru Notes into the Calendar is key to increased productivity and a more organized daily routine. Now, combining events and important records in one place, we help users to fulfill as much as possible planned, without wasting time switching between services, "said Sergey Zelenov, head of the Post Office product area Mail.ru.

Developing an Automatic Account Access Recovery System

Now you can restore access to personal accounts in Mail and Cloud Mail.Ru in a few minutes. VK (formerly Mail.ru Group) announced this on March 28, 2024.

Information security specialists of Mail.ru services have developed a system for automatic recovery of access to accounts - Garm. The tool allows you to automatically analyze the data in user requests for access restoration and determine their validity. After assessing the reliability of the data, Garm will independently send a link to change the password from the account.

This system will be especially useful for those users who cannot restore access on their own using backup data, or if they are not available at all.

Automating the process will avoid errors in manual processing of applications and will reduce the time to restore user access to the account. This allowed to increase the share of automatic recoveries to 80%, and also increased the total number of successful recoveries by 2 times.

Together with data analysis with Garm, questionable recovery requests and potentially fraudulent ones are also identified. Upon creation of such requests, the user will receive a notification and will be able to independently cancel such an application. This will additionally protect accounts from unauthorized access by attackers.

If there is not enough data in the questionnaire, the request will be distributed to technical support specialists who will manually help users restore access to services.

Application of ML in Technical Support

Mail Mail.ru began to use ML in technical support. VK announced this on March 5, 2024.

This ML model will help users get an answer to the question faster, as well as reduce the processing time of the incoming application.

The developed ML model helped fully automate the first line of technical support and allowed users to automatically distribute incoming requests, reducing the time spent processing their requests. Artificial intelligence analyzes incoming requests and distributes them depending on the type of problem to employees with the necessary specialization for further work.

A neural network is used as a model, which works on the text component and service information about the user's box. When the request is received, AI classifies the applications: it identifies the project, the type of problem and distributes them to the queues inside it. Next, the application goes the full path of manual analysis by a user support specialist.

The first ML model in the Post was developed in 2009 as a tool to combat bots and spammers. Since that time, we have gone a long way, developing and training more than 60 models. This allows us to close not only internal tasks, but also quickly solve user issues, - commented on the launch Dmitry Merkushov, head of the machine learning group of Anti-Spam and Mail Mail.ru.

All requests after preliminary routing fall on the specialists of technical support of the second line, who, thanks to the new ML-model, will be able to quickly start solving the issue of users without additional distributions.

Using generative AI

Beta versions of additional functions with a generative neural network model have expanded the capabilities of VK services. Their main tasks are to help the user with routine, generate creative ideas, and also facilitate work with large letters. The VK holding announced this on February 26, 2024.

In the Mail, Mail.ru neural network will compile a short retelling of the incoming letter and highlight the main points - this will save time reading long messages. This technology processes large letters and gives a brief description of them with basic thoughts.

In Cloud Mail.ru and Notes Mail.ru, artificial intelligence will help you create text on any given topic, generate ideas and write a post for social networks.

The calendar will help you come up with a creative greeting on the upcoming birthday of colleagues or loved ones.

Kommersant learned additional details about the work of the technology. According to the publication (the article was published on February 27, 2024), VK has developed its own large language model (LLM) for generating texts, taking for its basis, including comments from open groups "VKontakte."

The company noted that it is logical to distribute routine tasks into categories, so neural network functions are tested on productivity services Mail.ru. In this category, in addition to the corporate messenger VK Teams, the company by February 2024 creates an automated workplace for a civil servant (combines mail, messenger, cloud storage and an internal portal).

The newspaper recalls that previously the vice president of VK for artificial intelligence was Andrei Kalinin, who in January 2024 headed the MTS AI division. As an informed source told the publication, even during Kalinin's work at VK, the development team of the Marusya voice assistant, which "almost completely intersects with the Mail.ru team," was developing LLM.

The developments of the Marusi team in other VK business units were skeptical, the source said.

According to Vasily Krikunov, an expert in the field of AI and advanced analytics [Axenix (formerly Aksencher Russia) Axenix 'Axenix]], it is logical for VK to develop generative artificial intelligence in productivity services, since "there are not so many scenarios that give significant time savings when creating content in social networks." One of Kommersant's sources believes that VK has the technical capabilities to train LLM, but these processes will come with serious costs, since VK's main business is content, not technology. Before the boom around artificial intelligence, it made no sense for the holding to invest in computing power, the newspaper's informant added^[1]

Integration with MedPoint

In the ProDoctors service and the patient's personal account MedTochka, it became possible to create an automatic notification about the upcoming visit to the doctor in the Calendar Mail.ru. When online recording in the medical center, the user will be able to create a reminder in the personal account of MedPoints. VK (formerly Mail.ru Group) announced this on February 15, 2024.

After choosing a doctor in the ProDoctors service, the user will be able to issue an entry in his personal account and create an automatic reminder in the Calendar for the day of the visit. This will help you not to miss the appointment and prepare for it in advance.

In the patient's personal account, the following are also available: an electronic medical record with the results of tests and studies, details of the visit, the possibility of transferring or canceling the record, useful notifications, etc.

We continue to develop our Calendar and expand its capabilities. It is important for us to create and develop a convenient tool for time planning, including health care. Thanks to our joint work with the MedTochka service, it will become easier for the user to choose specialists, make appointments and not miss their appointment, "said Sergey Zelenov, head of the Mail product department Mail.ru.

To make it convenient for the application user to receive reminders of planned receptions, MedPoint has integrated with the Calendar Mail.ru. We are confident that such a tandem will make health care simple and comfortable for each patient, "said Polina Lyudomirova, MedTochka product manager.

Ability to schedule vacation and calculate payments in calendar

The calendar Mail.ru introduced the functionality of preliminary calculation of vacation payments. The production calendar will allow not only to calculate the amount of such payments, but also tell you how much it is beneficial to the user, indicating the loss in income or its benefit. In addition, the user will be able to schedule a vacation in his calendar and share plans with colleagues. This was announced on January 11, 2024 by VK (formerly Mail.ru Group).

In order to use the functionality, you need to go from the web version of Mail to the Mail.ru Calendar, select the display in the form of a year and click the "Calculate vacation pay" button. After that, in the menu that opens, you need to specify the amount of wages and select the days of the upcoming vacation. After you have entered all the information, a preliminary calculation and the ability to add a vacation to the Calendar will be available.

Also, the Calendar is available at the link - anyone can use it. In addition to this functionality, users have access to a standard type of production calendar with state holidays and weekends.

2023

Docking Notes, Sharing, and Dark Theme

The Notes service Mail.ru updated in the Mail. Users have access to docking notes, convenient search, as well as sharing and a dark theme. This was announced on November 29, 2023 by representatives of the Mail.ru. It also became possible to quickly switch to the service from the widget and work with notes directly in the Mail, without distracting from letters and without switching between tabs.

Now new features of Notes are also available in the mobile application. You can write and send what you need directly from your smartphone.

In addition to basic user functionality, personalization has become available - coloring a note with color and formatting the font. The text document can be illustrated with various images, as well as attached files necessary for the user. In addition, the service allows you to share important records with loved ones via a link for shared reading.

Quickly and conveniently saving the text of incoming emails in notes will save time and increase productivity. To create checklists, it is possible to numbered or marked lists - with them you can easily draw up a list of upcoming cases or a list.

"Since the launch of the Notes service, users have significantly expanded their pool of capabilities. Their many feedback and constructive feedback helped us with this. Many appreciated the service updates. In the near future, we will present even more functionality to make the life of users more convenient, and workdays more productive, "said Sergey Zelenov, head of the product department Mail.ru.

Adding the Ability to Get Rid of Digital Debris

The services Cloud and Mail Mail.ru provide functionality that will help get rid of digital garbage and remove up to 200 unnecessary files ones at a time. The company VK (formerly Mail.ru Group) announced this on November 15, 2023. cloudy You can quickly clear the space in and mail services in seven sections: "Large Files," "Video," "Read Letters," "Mailings," "Large Incoming Letters," "Spam Mail" and "Mail Cart."

Before deleting, the user will be offered a preview and detailed analysis of each of the sections to avoid accidentally erasing the necessary letters or files.

By the launch of this functionality, Mail and Cloud Mail.ru in conjunction with Health Mail.ru interviewed readers on the relationship between mental health and cleaning devices of digital debris. More than 8,000 people took part in the survey. 41% of users clean their gadgets from unnecessary on average once a week. While just over 45% of readers use service functionality or other programs to remove unnecessary files from their smartphones, tablets and computers. Just 73% of them feel the relationship between their mental health and the cleanliness of their digital space. Most of the respondents noted that after deleting unnecessary files, their mood increases - 55%.

This effect repeats the same feeling in people as from cleaning in the apartment. When you throw out unnecessary things, it's easier to breathe. Conversely, storing something that you do not use (things or files) takes away the personal, mental resource of our attention, which is limited. It turns out that cleaning the device's memory leads to an increase in the efficiency of our human RAM, "said Mikhail Khors, a practicing psychologist, candidate of sciences, writer.

Mail.ru Calendar Integration with YClients Service Business Automation Platform

The Mail.ru calendar and the services business automation platform, YCLIENTS, implemented the ability to automatically create an event through the online entry YCLIENTS or the YPLACES application. Now users can add a reminder of an upcoming visit to a beauty salon, fitness club or educational activities for children to their Mail.ru Calendar using one button. This was announced on November 2, 2023 by VK (formerly Mail.ru Group).

The whole process will take only a few seconds. Users will no longer have to waste time re-entering information into their personal calendar. This will help you plan your time as efficiently as possible and avoid unforeseen situations with a busy schedule.

This option is available to all users when writing through YCLIENTS or when re-writing to YPLACES. Integration will save users from unnecessary calls and correspondence, as well as organize their daily routine.

In 2023, we actively developed the Calendar, made it more convenient. It is important for us that our planning tool is always at hand. One way to achieve this goal is to work with partners like YCLIENTS. Thanks to our joint work, it will become easier for the user to sign up for various services and not miss his record, - said Sergey Zelenov, head of the product department of Mail Mail.ru.

{{quote 'In 2023, we launched the YPLACES application - with it you can repeat all your entries in two clicks and sign up for any services as part of a single window. It is important for us that the recording process is convenient for each of our users, so we regularly conduct research and finalize the product in terms of convenience for the end user. Partnering with the Mail.ru Calendar is another step in this direction, "said Denis Balakin, Head of Partner Relations at YCLIENTS. }}

Processing letters with ML

Mail.ru mail processes 600 million emails every day and each of them follows the path of at least 10 ML models that help protect the user from phishing, spam, disassemble letters by folder, and much more. In total, about 50 machine learning models operate in the mail service. This was announced on October 18, 2023 by VK (formerly Mail.ru Group).

The first ML model was developed in 2009 as a tool to combat bots and spammers in the Post. As of October 2023, the advanced ML system of Auto Registrations blocks about 130,000 suspicious registrations per day. At the same time, the hacking detection system analyzes the account within a few seconds after receiving a threat signal.

Anti-spam systems detect about 100 million spam emails per day. As of October 2023, there are 10 upper-level models for checking emails for spam. ML models protect the user from malicious content that includes: fraud, phishing, cyber attacks, calling for earnings, helping a non-existent relative, etc. Machine learning algorithms analyze the text and metadata of letters, and then identify suspicious schemes and protect users from possible threats.

Over the years, Mail.ru Mail has developed technologies to improve the user interface, focusing on ML in the last decade. Smart mail service systems help to clean up the mailbox: sort letters by folder, mark important letters with a "lightning" sign, offer to unsubscribe from mailings. Every day, users receive 300 million emails to the Mailings folder, up to 200 million to the Inbox, and up to 15 million to the Checks folder. The Mail also recalls 2.5 million important events from the Calendar. About 2.3 million users begin to analyze the box with important letters.

The implementation of ML models allows you to expand the capabilities of the Mail, protect user data, structure an array of incoming emails, and form new product scenarios.

60 modifications in the iOS application for users with visual and motor impairments

In September 2023, the Mail.ru Post superapp on iOS received an update for users with visual and motor impairment. They have access to all the functionality of Cloud and voice assistant Marusi inside the Post Office superapp. Email service applications are available for Android and iOS. VK (formerly Mail.ru Group) announced this on October 10, 2023.

The assessment was performed according to 9 criteria of non-visual availability. Among them: voicing input, logical and predictable movement of the cursor of the screen access program during swipes, the presence of text labels in interface elements (buttons, input fields, clickable images) and other functions.

In the process of increasing accessibility, Mail.ru Mail, together with Hi-Tech, conducted a survey of readers and found out whether they consider it important that digital services be adapted for people with special needs. 4278 people took part in the survey. More than 78% of users noted that it is important for them that people with disabilities or perceptions have full access to various services on Runet.

About 60 tasks Mail.ru solved in the Mail application to increase non-visual availability: creating an account and a new mailbox, restoring a password, the ability to write a letter, reply and forward messages, attach documents to the letter and perform other actions. Also, users are given special prompts and the name of the elements with which they interact.

Increasing non-visual accessibility is one of the priorities of VK's social strategy, and postal services are actively adapting their products for people with visual impairments and continue to systematically work on the inclusiveness of their projects. We strive for the practice of accesibilty to become mandatory not only in our company, but also in other Russian companies, because together we will be able to strengthen the social contribution to the development of the digital accessibility industry, "said Alexandra Babkina, director of social projects at VK.

Message about important letters

Mail Mail.ru has developed a smart algorithm that will independently determine the importance of letters to the user. A notification in the form of a lightning bolt icon will indicate the importance of the letter for a specific addressee. In this case, the chance of missing such a message is minimized. VK (formerly Mail.ru Group) announced this on September 7, 2023.

For each user, the importance of the content of the letter is determined individually and adapted depending on the interests. This can be any letter, for example, a fine received by the driver from the traffic police or information about an order from an online store. By default, the algorithm will mark the letter with a lightning bolt icon for one month or until it is read, after which it will automatically disappear.

There's always a chance of missing out on something meaningful in a series of daily chores. The Post Office of the Mail.ru seeks to reduce such risks. Our task is to help the user pay attention to the letters that, according to the algorithm, are important for him, - said Alexander Lyskov, head of the product department of Mail Mail.ru.

The presented technology will help recipients not to lose the most interesting and relevant among the large stream, simplifying the search, as well as tracking important information. Algorithms of important letters will be another step towards maximizing the user's focus on the most important and simplifying the process of parsing the flow of letters.

Getting the domain xmail.ru

Mail.ru Mail has launched a domain for mailboxes - xmail.ru. Registration will be available to users of third-party services starting August 7, 2023, VK (formerly Mail.ru Group) announced. When moving to this domain, the previous name of the box of the foreign mail service with the updated email address will remain . It will start with the previous login and end with xmail.ru. After that, the user will be able to transfer letters and their attachments from the previous account.

In order to create mail and transfer letters, the user needs to fill out a registration form. After transferring the archive, it will remain possible to write letters on behalf of a foreign mailbox. Functionality Letter collector will help you not to lose correspondence, as well as set up receiving letters from another mailbox.

In addition to receiving this domain, the user will save letters arriving at the previous mail address. We understand how important this is for every person, and we try to make the process of his transition as simple and convenient as possible, - commented on the launch of the domain Artem Matyushkov, head of the grocery direction of Mail Mail.ru.

Users will be able to store letters of all mailboxes in one place.

A mailbox in the xmail.ru domain is only available for transferring an account from a foreign service. To create another new mail, standard domain names will be offered: mail.ru, bk.ru, inbox.ru, list.ru or, launched in 2020, internet.ru. Their shares among users are distributed as follows: mail.ru - 79%, bk.ru - 10%, inbox.ru - 4.5%, list.ru - 4.5%, internet.ru - 2%.

Availability of the Calendar widget for easy viewing of the schedule

The Calendar widget has become available to users of the Mail Mail.ru application for easy viewing of the schedule and quick creation of events. This was announced on July 6, 2023 by VK (formerly Mail.ru Group). The functionality runs on Android and iOS. The widget will allow you to quickly monitor upcoming events in the user's calendar, create new ones and join calls in one click. In order to install it, you need to update the Mail.ru Mail application to the latest version, hold down the screen with your finger, select a widget for the nearest plans available for Mail and add it to the device screen.

It also became possible to view all invitations to meetings and decide on their visit directly in the incoming letter. By clicking on the Calendar in one click, the user will see the current invitation, get acquainted with the details and will be able to send a response. Mail will Mail.ru show the response buttons in the email, including if it is an invitation to the calendar of a third-party service.

Users will be able to check their plans in the Calendar through the Mail.ru Mail app on Android and iOS offline. On the plane or in nature, the schedule of meetings, delivery information or other event will be available without restrictions.

Mail.ru services aim to provide convenient and intuitive tools that help you organize time and increase user productivity. The introduction of widgets for Calendar in the Mail.ru Post application is just one of the steps along this path, "commented Sergey Zelenov, head of the product area Mail.ru.

In the first half of the year, 24 million letters were listened to and written with the help of "Marusi"

In the first half of 2023, Mail users listened to and wrote more than 24 million letters with Marusya. VK (formerly Mail.ru Group) announced this on July 4, 2023.

The Mail Mail.ru an integrated voice assistant Marusya, who helps to cope with routine tasks. For example, she can read letters aloud and write a dictation response to them, which is convenient for those who are in constant motion. In the modern world, it has become more convenient for many users to dictate letters and listen to answers without being distracted from other matters. This functionality is especially useful for people with disabilities and perceptual traits. Thanks to artificial intelligence and machine learning technologies, Marusya daily improves his skills and makes communications simple and fast.

In the first quarter of 2023, about 13 million users used the functionality, while in the second quarter - almost 12 million.

One of our priority tasks is to increase the availability of Mail services Mail.ru. We aim to implement services for people with additional needs based on user experience and incoming requests. By developing artificial intelligence technologies, we plan to make reading and writing letters even easier. Digital accessibility is the "gold standard" of our product, - commented Alexander Lyskov, head of the product department Mail.ru.

Start the Notes service

Mail Mail.ru launches the beta version of the Notes service. This was announced on May 30, 2023 by VK (formerly Mail.ru Group). A number of users can already use the service for personal tasks and work, and for all Notes will become available in the near future.

Notes are fully integrated with Mail. The user will not have to log in if there is an account Mail.ru. You can get to the service from the top navigation bar on the Mail services Mail.ru in the desktop version.

In Notes, you can format text and create numbered or bullet lists. A special "Focus" mode will allow you to concentrate on working on a document - open a white sheet in front of you and not be distracted by unnecessary elements in the interface.

In the near future, the functionality of Notes will expand significantly, the service will receive personalization and integrate into mail scripts. Users will be able to add pictures and attachments, as well as pin an important note, share important records with colleagues and friends, assign any category (studies, recipes, places) and work in it together. You can set the tone of the document by changing the color in it or adding emoji.

Mail Mail.ru has many scenarios in which the user works with information, for example, writes simple text and receives comments on it from other people, or saves information from a letter for the future. We are working to improve work on routine tasks and offer a set of tools that will allow us to work more efficiently with information, both independently and jointly, - said Sergey Zelenov, head of the product department Mail.ru.

Launch Mail Space Subscription

VK on May 16, 2023 announced the launch of Mail Space, a single subscription Mail.ru service. A Mail Space subscription opens up more options for Mail and Mail.ru Cloud users - extra space for emails and files, fast downloads, file sharing up to 100GB and no ads. Read more here.

Penalty for leakage of data of users of the mail service Mail.ru

On May 11, 2023, VK was fined for leaking data from users of the mail service Mail.ru. The corresponding decision was made by the Magistrate's Court of the Savelovsky District of Moscow.

VK LLC was found guilty of committing an administrative offense, the company was fined 60 thousand rubles, - Maria Mikhailova, press secretary of the Savelovsky court, told Interfax.

According to her, VK conducted an internal investigation and found that in April 2022, an "external attacker" entered the test loop of the operator's IT infrastructure, which led to a data leak. The court considered this a violation of the law "On Personal Data," since illegal access to the database was provided. As explained in court, the organization violated the requirements of the Law "On Personal Data" in terms of providing 000 "VK" illegal access to the database containing personal data of users of the mail.ru Internet resource. "

The court found VK guilty under Part 1 of Article 13.11 of the Administrative Code (processing personal data in cases not provided for by law). 60,000 rubles is the minimum fine under this article for legal entities, the maximum is 100,000 rubles.

The holding was fined for a data breach that became known in January 2023. Then VK clarified that the data of Mail Mail.ru users published in the public domain was leaked at the beginning of 2022 from another service, and the mail service was protected and it was not hacked.

Nothing threatens Mail users, the service is reliably protected. The results of the audit showed that the published data was related to the leak of a third-party service at the beginning of last year. Specialists are additionally conducting a thorough check, the company said in January 2023.[2]

Data leakage of millions of users of the mail service

On January 13, 2023, it became known about a major leak of data from users of the Mail.ru mail service (owned by VK). The company itself confirmed the relevant information that appeared in Telegram channels.

Mail users are not in danger, the service is reliably protected. The results of the audit showed that the published data was related to the leak of a third-party service at the beginning of last [2022] year, VK said.

According to the Telegram channel "Information Leaks," a database with 3.5 million records containing ID, an email address on the domains of mail.ru, bk.ru, inbox.ru, etc., a telephone, first name, last name and login were in the public domain.

The founder of the service for intelligence of data leaks and monitoring Darknet DLBI (owns the Telegram channel "Information Leaks Ashot Hovhannisyan ") clarified that checking random records from a published leak through the form of restoring access on the account.mail.ru website (the service allows you to see part of the phone number of a registered user) showed the match of registered phone numbers of users with the data specified in the database.

At least the part of the database that is publicly available includes data from real users, Mail.ru says Hovhannisyan, whose words are quoted by Kommersant.

There are no passwords and hashes in the leakage of Mail.ru users' data (encrypted codes that are assigned to the user and used for identification), they have not been compromised, which reduces the risks of unauthorized access of attackers to mailboxes and other Mail.ru services, says Lev Fisenko, executive director of Cross Technologies. According to him, leaked personal data can be used by cybercriminals, for example, when trying to compromise other services where the user is registered under e-mail Mail.ru.^[3]

2022

"Smart Sorting"

On November 23, 2022, Mail.ru announced that smart sorting technology Mail.ru available to Mail users. Now users can configure smart sorting algorithms so that letters themselves are distributed among folders without using filters and additional settings.

According to the company, neural networks analyze information about the sender of the letter and sort them into special folders so that the box is not clogged, and the important one is not lost. The letter will be noticeable in the inbound, but will not distract - you can go to it with one click. Smart mailing folders are collected by topics: "Checks" - for letters with confirmation of payment in stores, "Study" - for notifications on school topics, "Games" and others. Also, algorithms recognize and group letters about promotions and discounts, notifications from social networks, letters to themselves, messages from government services and news digests.

Hundreds of millions of letters from different services come to their boxes every day - they study discounts and promotions, read service news and receive notifications about their purchases. For example, about 300 million letters with checks come every month to 30 million recipients. Now, thanks to smart sorting technology, notifications from retailers, gaming and educational services are collected in one place and do not litter the box, and the user can quickly go to them when needed. told Aleksandr Lyskov, product manager of Mail Mail.ru

Taking a quick look at the topics of the letters in the list, the user will immediately see the current discounts and information about orders, important messages will not be lost in the box. In the chain of letters, the last notifications are immediately visible - it is so convenient to track the status of delivery. If a letter arrives in a smart folder, the entire category moves up the list, and the number of new notifications is displayed next to it.

You can control sorting in Settings: in the Smart Sorting section, you can change the display of smart folders.

Integration with MyOffice Editors

The company VK MyOffice and announced editors integration MyOffice in the Post and. file storage Cloud of Mail.ru Technological cooperation - IT companies make working with documents even more convenient. This was announced by the company "MyOffice" on November 8, 2022. More. here

Strengthening the security system

The Post Office has Mail.ru strengthened the security system. VK (formerly Mail.ru Group) announced this on October 13, 2022.

The service presents a series of updates to protect users from scammers: prevents illegal access to the mailbox, detects and warns of suspicious activity and blocks phishing emails.

Mail protects accounts from illegal access and hacking: passwords and their links to logins are automatically checked for reliability. A special algorithm analyzes the complexity of the password and checks for a match with information from leaks of third-party services. For example, if the login and password from the Mail were used to log into a store or service whose security system was compromised, then the user will receive a notification about the need to change the password. This reduces the likelihood of unlawful or accidental access to the account.

To increase the security of users, entry into external applications is possible only with a special generated password - they do not give full access to the account. For example, if a virus hits the device, it will not enter the user's mailbox.

User emails are now even more secure when transmitted between mail servers: when scammers gain access to traffic. A special MTA-ST protocol blocks the actions of attackers, and the TLS-RPT protocol notifies of possible attacks and errors in the transmission of letters. This security standard ensures that traffic between servers is not interfered with.

Phishing emails cause the most serious damage as they mimic popular services to gain full access to accounts. Every day, the Mail.ru Post neural networks block about 50 thousand such letters, and about three thousand are marked as suspicious. For additional protection of users, the service will show a warning if security systems consider the email to be phishing.

User safety is the most important priority in the operation of our services. Mail should remain protected from external threats, even if attackers received data from leaks of other services. Therefore, we further strengthen security systems and regularly remind you to connect two-factor authentication, use unique, complex and unpredictable passwords for different services and pay attention to service notifications, "said Aleksandr Lyskov, head of the Mail.ru Post.

Earlier, Mail began marking letters from verified senders with a special icon. The list of "reliable" resources is constantly expanding and already includes the largest banks, stores and marketplaces, educational and government services.

Mail.ru services help millions of users be productive, communicate, store files and remember nothing. File security and data privacy are the main priorities and inherent conditions of operation.

Disappearing from the App Store

On September 27, 2022, it became known that the Mail.Ru Mail application had disappeared from the App Store. Read more here.

Ability to import calendars from third-party services using a special link

In Mail Mail.ru, you can now import calendars from third-party services using a special link. This functionality is convenient for those who use several planning tools and will allow you to save data from foreign services. VK announced this on September 19, 2022.

To do this, select the category "From other services" in the list of calendars and copy the address in iCal format. You can find the import link in the calendar settings. Imported events can be viewed, but cannot be edited.

Users were able to copy events along with the list of participants - instead of adding each manually, you can duplicate an appointment with a similar composition. All fields except those associated with time (date, time, repeat) will be copied. The meeting creator will automatically be designated as the organizer.

The user can configure for how long to notify the event or select standard intervals: 5. 15. 30 minutes before the start or an hour. A reminder will come to the Mail or to your smartphone. Also, scheduled cases and calls can be marked with emojis to separate personal and work meetings or additionally highlight priority ones. To do this, you need to put an icon in the event header.

Updating email filtering and sorting mechanisms

The Mail Mail.ru has updated the filtering and sorting mechanisms for letters - they allow you to quickly clean the mailbox and find the one you need. information This was announced Mail.ru Group by the company on August 1, 2022.

Users' mailboxes often fill in unread mailings and automatic notifications: according to the Mail, if a message is not opened in the first week, then the chance that it will be read is less than 1%. In order not to miss important letters among the unread, the service's smart algorithms will offer to disassemble the filled box and quickly find the desired one.

Many users are worried about a large number of incoming users, but they do not have time to parse mail. The updated box cleaning settings allow you to get rid of old letters automatically - so the box will not litter, and new letters will be in sight. For example, it became possible to transfer mailings stored longer than a week, month, six months or a year to the Archive or Basket. The user can select folders and set options for cleaning in the settings.

There are additional options for sorting letters. This is convenient for users who have active correspondence, for example, process applications and orders as they arrive. Messages are now filtered by receipt date, sender name, and topics in alphabetical order. Filters are combined: if you need to answer first to those letters that came earlier, then you can apply a combination from old to new and select only unread ones. As before, you can select unread, checked and attached letters.

Receiving letters from government services to the smart folder "Gospisma"

Mail users will Mail.ru receive letters from government services to a special smart folder "Gospisma." Smart sorting algorithms separate them from mailings, news and messages from social networks and sort them by appeal number - this is how the user will not miss important notifications. Mail.ru became the first postal service to allocate correspondence from civil services to a separate folder. This was announced on July 27, 2022 by the Mail.ru Group.

The folder "Gospisma" will receive letters from the Public services, the website of the mayor of Moscow, the Government of the Moscow Region, Rosreestr, the Federal Arbitration Court, the Federal Tax Service, the State Statistics Service, as well as from the portals "Our St. Petersburg," the state automated system "Justice," "Work of Russia." The list of official sources will grow.

A special smart folder algorithm will collect notifications by case number and mark them with a special icon. For example, if a person has applied for a passport, then all status updates will automatically come to the corresponding chain of letters - from the message that the application has been accepted to the invitation to receive. Taking a quick look at the topics of the letters in the list, the user will immediately see the statuses for applications and services, and important messages will not be lost in the box.

The company is constantly working on user convenience and protection against spam and scammers. Letters from government services are considered a priority by users: they worry about their safety and do not want them to be lost among mailings and advertising messages. Now notifications from such senders are conveniently aggregated in a smart folder - in the future this will speed up work with services inside the Mail, said the head of the business unit of the Mail.ru Ivan Myzdrikov.

File security and data privacy are the main priorities and inherent conditions of the Mail. Earlier, the service strengthened the user security system - all incoming letters are additionally checked by the system for combating fraudsters. Also, letters from proven large services are highlighted with color and a special icon. The list of reliable senders includes Public services, the Federal Tax Service, large banks and retailers. In addition, machine learning technologies, anti-phishing and antispam systems reflect hundreds of millions of fraudulent mailings every day and block them. Mail.ru Mail promptly notifies users of any suspicious activity and offers the most current ways to protect your account.

Control with "VK Capsule" and "VK Capsule Mini" columns

Mail.ru Mail received voice control on the VK Capsule and VK Mini Capsule smart speakers. VK announced this on June 30, 2022. Read more here.

Large-scale update of PROMT.One API for Mail users Mail.ru

PROMT On June 17, 2022, the company announced a large-scale update, with the PROMT.One API help of which users of the Mail.ru Post - the main service of the portal Mail.ru owned by - VK can translate letters into Russian foreign languages. More. here

Appearance of text translation in the application on iOS

Mail.ru Mail users can now quickly and efficiently work with letters in a foreign language - a built-in translation has appeared in the mobile application. VK announced this on June 6, 2022.

The received letter can be translated into English, German, Spanish, French and Russian and answered in these languages. For example, if you enter in Spanish, you can read it in Russian and write a response through a translator. To do this, click on the "More" item in the menu, select "Translate Letter" and language. Functionality is still on the iOS platform, but will soon appear on Android.

The translation of letters is already available and is well known to users of the web version - most often the Mail translates the text from English into Russian. To translate a new letter, select the translation icon: the source text will open on the left, and the translation will open on the right. To translate an incoming letter in the desktop version, you need to select "three-person" in the panel above the letter or opposite the field with the sender, or press Shift + T. By the way, the average user after translation opens the original text again.

Green Shield for Verified Senders

On April 11, 2022, VK announced that the Mail.ru Post had updated its security system, which is fighting more than 250 million fraudulent mailings every day. Now, for additional protection of users, letters from verified senders are marked with a "green shield."

Messages from proven large services are highlighted with a special icon and color in the web version: VK and Mail.ru, the State Public services portal, the Federal Tax Service, large banks and retailers - the list will expand. So, if the user receives a letter in which he is invited to change the password from Public services, open a deposit in the bank or receive a discount from the store, he will be able to verify its authenticity at first glance.

"For us, the security of Mail.ru Mail is an integral condition of work. Although phishing emails occupy a small share of the total amount of spam, they cause serious damage to users and services. Fraudulent letters are often disguised as notifications from Public services, banks and stores, so such services were the first to pass our verification. The "verified sender" mark is an additional guarantee that the message came from a verified source and can be trusted, "- says the head of the business unit of the Mail.ru, Ivan Myzdrikov.

Important letters from State Public services are automatically grouped by the appeal number - so the status of the service will be visible immediately. Smart sorting algorithms will separate letters by application number so that messages do not litter the box and users are more comfortable solving problems in the "Mail.ru Mail." In the future, the group will work for other government services.

Mail.ru services help millions of users to be productive, communicate, store information and not forget anything. File security and data privacy are the main priorities and inherent conditions of operation. Thanks to machine learning technologies, anti-phishing and antispam systems reflect hundreds of millions of fraudulent mailings every day and block them. Mail.ru Mail promptly notifies users of any suspicious activity and offers up-to-date ways to protect your account.

The tools have a VK Protect program for security management. In your personal account, users can connect options to increase account security and learn how to responsibly manage their data.

2021

Cancel Email Feature

The Mail Mail.ru canceled the sending of the letter. This was announced on August 25, 2021 by the Mail.ru Group.

The delivery of the letter can be canceled within 20 seconds: after sending, a window with a timer will appear. If the sender is sure of the content of the message, you can close the window or wait until it disappears automatically. Additional functionality was previously available in the mobile version of Mail.ru Mail, and will now work in the desktop.

In the first week, 60 thousand users recalled more than 70 thousand letters. We see that such functionality is in demand: in some cases, cancellation can save you from an error or an awkward situation. Recipients will not receive notifications about the cancellation of shipment, - said Dmitry Zlokazov, product director at Mail.ru Group.

Another way to avoid correspondence errors is to use delayed submission. Set the sending time, and until it comes, you can edit or delete the email. To do this, click on the "clock" icon to the right of the subject of the letter and specify the desired date and time - the letter will be saved in the "Outgoing" folder and will be delivered later.

The ability to cancel sending is another step in simplifying work with the mail service. There are already a number of settings in the Mail that make it easier to work and help keep letters in order. For example, you can unsubscribe from mailings with one click: just mark the sites from which you no longer want to receive letters. To refuse mailings, you do not need to go to the site. The neural network also sorts letters so as not to litter the box by categories: mailings, news, social networks and letters to itself.

Availability in the VK service application: News tab

On August 16, 2021, Mail.ru Group announced that another VK ecosystem service has appeared in the Mail Mail.ru application for iOS and Android: the News tab has become available. It will be possible to learn about the most important events from the Mail.ru News feed, as well as read materials from the Pulse recommendation system, selected taking into account the interests of the user.

The News tab is available in the top menu of the application next to Calendar, Cloud, Tasks and Video Calls. A separate place in it is allocated to materials from the Pulse - the recommendation system of the Mail.ru Group. The Pulse algorithm takes into account what topics and materials the user is interested in on different online platforms, and compiles a personal selection of articles, videos and other materials. This means that if a person is interested in figure skating, in the "News" tab he will see more messages on this topic.

{{quote 'Our goal is to make the application Mail.ru convenient, and we work in two main areas. First, we expand the possibilities so that in Mail.ru you can solve as many problems as possible. Secondly, we make the application personalized so that the person receives exactly what he needs. The appearance of a tab with news and a personal selection of articles is a step in this direction: now, in between work tasks, you can learn about everything that is most important and interesting without leaving the application, - said Dmitry Zlokazov, product director at Mail.ru Group. }}

At the beginning of 2021, the Mail.ru Post was updated: it has tools for increasing productivity and services of the VK ecosystem. Now in the application you can not only work with letters, but also plan your days in the Calendar, compile to-do lists in Tasks, communicate via audio and video communication in Calls, store documents and photos in the Cloud. And Marusya is also built into the super application - a voice assistant who can read letters, search for information, create notes and much more. All these innovations help the user to more efficiently plan his day, work in the application and more conveniently process the flow of incoming information - and spend the saved time with loved ones or friends.

In the second quarter of 2021, the daily active audience of the Pulse service amounted to 8.7 million people, which is 131% more than a year earlier.

Authorization with VK Connect

Mail, Cloud and portal services Mail.ru now support authorization using the VK Connect account. The Mail.ru Group announced this on June 16, 2021. Users of VKontakte, Mail and other products of the VK ecosystem will be able to instantly move between services without additional registration. Those users who have VK Connect but no email address will have quick access to create it.

VK Connect is a single account in the VK ecosystem: with its help you can quickly access Mail, Cloud, VKontakte, and Delivery Club Citymobil other services of the VK ecosystem.

For new users, this is an easy and fast way to access Mail, Cloud, Video Calls and Calendar: if a person already has VK Connect, you don't have to start a new account, after authorization, you just have to choose the name of the mailbox. At the same time, there is no need to come up with a password, which means that there are lower risks of losing access to the account.

Users who already have a Mail.ru account can connect it to VK Connect and then go to Mail and other services in one click. This works both in browsers and in the Mail application Mail.ru on iOS and Android.

A single account is an important link in the VK ecosystem. Our task is to connect all our services with a single account and make the movement between them seamless and user-friendly. Also, within the framework of a single account, it is much easier and more logical to accumulate user-entered data that can be useful to him on different projects, his settings, preferences and much more, - comments Anna Artamonova, vice president of ecosystem products at Mail.ru Group.

Introduction of intelligent noise cancellation technology into the video call service

On February 9, 2021, it became known that VKontakte, Odnoklassniki and Post Mail.ru introduced intelligent noise cancellation technology into the video call service. Now background noise will not interfere with communication: this technology of a single Mail.ru Group call platform optimizes sound quality without additional equipment.

As explained, noise cancellation already works in the updated version of the application and on the VKontakte website, as well as in the web version of OK and in Video calls Mail.ru. Participants in the online meeting will hear each other, even when the street buzzes around, cars rush or neighbors suddenly started repairs. Noise cancellation in calls is enabled by default and works in automatic mode, adjusting to external circumstances. The function can be disabled - if you want to let the interlocutor hear the surrounding sounds.

For February 2021, the noise cancellation option on the Mail.ru Group call platform is available for free - like other features that are usually found in paid corporate video conferencing services (for example, broadcasting and recording a call).

We envisioned different everyday situations and used a training neuronets wide range of sounds for the underlying technology - from the noise of a vacuum cleaner and lawnmower to the hammer knocking and ringing the door. At the same time, the service was designed in such a way that it did not create a significant load on the device. As a result, noise cancellation works well not only on computers phones, but even on common smartphone models. told Alexander Tobol, technical director of VKontakte and the unified call platform Mail.ru Group

In 2020, Mail presented its service on the basis of a single video calling platform Mail.ru. It is integrated into the mobile and web version of Mail: a link to a call can be generated in one click when creating an appointment in a calendar or sending a letter.

2020

The appearance of a domain internet.ru

domain A internet.ru will Mail.ru appear in the Mail - users will be able to choose a beautiful name for their mailbox. This was Mail.ru Group announced on December 21, 2020. You can transfer letters and files from past accounts to it, even from other mail services.

Every to data Mail.ru Group fifth user, RuNet choosing a name for their mailbox, was faced with the fact that the desired address was already busy. In addition, among users, many who created an account in the mail at a young age would like to change their name to a more restrained one.

Users will now be able to create mail with a beautiful address or replace the'baby' name of their mailbox with a more appropriate one. All important information from previous accounts can be saved in this mailbox - the Mail has a function for automatically transferring letters from old addresses, it can be enabled in the settings. Forwarding is provided for mailings and messages.

The user receives not just a beautiful address, but a whole set of tools combined in the Mail. With the help of the service, you can: plan a day, conduct business, call colleagues and loved ones by video. Mail has become one of the services that people turn to more and more often during the day, and we have made sure that our users' accounts have names that they like, "commented Dmitry Zlokazov, product director of the Post Mail.ru.

Running the Mail Super Application Mail.ru

Mail.ru Group on December 15, 2020 announced the launch of an updated version of its mail service. In the updated "Mail," it is easier and faster to solve personal and work tasks, and part of the business can be entrusted to the virtual assistant Marusa. The application is available in test mode, the presented version is enabled by the codeword.

The Mail.ru super application will help you deal with everyday tasks within one service. Mail has combined Mail.ru tools for work and personal affairs: audio and video calls, Cloud, Calendar, Tasks and voice assistant Marusya.

During the day, we constantly switch between services - in one we communicate, in the other we look for information, and in the third we write down what is important not to forget. At the same time, our documents, photos and letters are stored separately, and when they are needed, you have to search and transfer them manually. With the updated Mail.ru Mail, all these issues will be resolved in one application. We can put an online meeting in the calendar and hold it right in the mail, simultaneously fixing tasks for the team in the to-do sheet and exchanging files from the cloud. If we are going to go somewhere, Marusya will remind you of the plans and tell you the time on the way, "said Anna Artamonova, vice president of ecosystem products at Mail.ru Group. - Super applications are usually called a set of tools in one service, not necessarily related to each other. Mail Mail.ru goes the other way. We are developing not just a platform with many products, but a personal service that is tailored for a specific purpose - to enable the user to more efficiently manage his time and quickly cope with things using technology.

Marusya's voice assistant, built into the super application, creates notes, reports new letters and reads them aloud. She can be asked to find a specific letter when her hands are busy, search for something on the Internet or read the news. As he learns, Marusya will take on more different functions: schedule meetings, remind about business, calculate the time for a trip to Citymobile and advise what to order from the Delivery Club.

Since a significant part of the files are already stored in most people in the mail, in the super application Mail.ru the necessary materials will always be at hand. The service does not just store data, it can recognize documents using computer vision, distribute them independently into folders and quickly find the desired document in the Mail and Cloud, for example, scans of passports or receipts of payments.

The user can turn on and off different services as needed, configuring the application for himself or completely disable them, remaining on the classic version of the design. You can also personalize the order of services in navigation so that everyone can quickly switch between the functions that he needs most. You can connect several mail accounts to the super application at once, for example, work and personal - and quickly switch between them.

New features are available in test mode in the updated version of the Mail application Mail.ru. In order for Mail to become a super application, you need to enter the word "supermail" in the search bar.

Anti-Fraud Update

July 24, 2020 mail Mail.ru presented an updated technology for combating phishing letters. As part of the existing comprehensive protection of users from spam, the service will additionally warn if the system has minimal suspicions about the presence of dubious. content The account owner, in turn, will be able to read such a letter and, by clicking the "Block" button on a special pop-up ram, protect himself and other users from scammers.

Anti-scam mail technology in the Mail.ru Post is a sophisticated machine learning system. The so-called "anti-phishing" includes a whole range of different tools: models of computer vision, neural networks for processing natural language, ensembling of various signals, etc. It is he who allows highly efficient detection of spam and suspicious content, protecting users of the service from particularly sensitive fraudulent actions: intercepting mail accounts, bank cards, gaining access to payment services.

Thanks to the update of the anti-phishing system, Mail.ru Mail has improved its technology to combat such threats. Now, in addition to the main multi-level analysis of spam emails, if the service recognizes the contents of the email and finds a minimal threat of fraud in it, the pop-up ram will warn the account owner about this. He will be aware of the possible danger in advance and will be able to more carefully assess the content of the letter, realizing the risks of clicking on the links and providing the information requested in the letters.

After reading, the user will have the opportunity to give feedback to the service security system. He will be able to click the "Block" button, that is, mark the letter as spam; Click on the "Learn more about phishing" link and find out how the protection technology works; or click on the cross so that the ram does not appear until the letter is reopened.

Choosing the status of the letter will give the system a sign that the content of the message can be trusted or, conversely, should not be done. Anti-phishing models will remember these actions, take them into account in subsequent training cycles and in the future will immediately send a letter to spam or show it without a warning stick. Thus, the user will contribute to the fight against Internet scammers and protect other people.

Launch of the "Video Calls Mail.ru" service

On May 19, 2020, Mail.ru Group announced the launch of a video call service, which it announced at the end of April 2020, for all users. On the eve of the launch, Mail Mail.ru also conducted a survey to find out the key needs of users when working with video communication tools. The service is also added to the Bug Bounty corporate program.

70% of the surveyed users consider the sound quality, noise elimination and stability of the interlocutor's voice transmission to be the main characteristic of online calls. Understanding this, in the "Video Calls Mail.ru" service, a special emphasis is placed on the selection of optimal technical parameters for each specific call. The dynamically learning neural network is responsible for this, thus, each next call made through the Mail will be better and better than the previous one.

In second place are the security and privacy systems of the conversation, which are important for almost half (46%) of respondents. Therefore, the video calling service Mail.ru uses complex links to create a conference that is almost impossible to pick up, and data is transmitted over secure channels. Also, for maximum protection of the service, the company attracts "white hackers" who were offered to check the security systems of the service. Mail.ru has included a video call service in its Bug Bounty program, an international project to find vulnerabilities in the company's products. For calls, rewards of up to $15,000 are provided for the found defect.

The Mail.ru Video Calls service supports group calls, in which up to 100 people can participate. Any user with a Mail.ru account can create an online meeting, while participants do not need to register or download the application - just follow the link. The call service is integrated into Mail.ru Mail - both in the mobile and web versions. A link to a call can be created both in the Mail menu and directly when writing a letter. You can also quickly go to calls from the Mail.ru Calendar by creating a link to the call right in the meeting.

The launch of the service was made possible thanks to video calling technologies. social network Schoolmates

During the isolation period, video services became especially popular, so according to Hi-Tech Mail.ru, almost a quarter of users can fully work from home thanks to video communication. This is also confirmed by the Post Office research - almost half of the respondents use the service for online meetings with colleagues.

Start the Mail.ru Tasks Day Planning Service

On April 28, 2020, Mail.ru Group announced the launch of a service for planning the day of Tasks Mail.ru. With it, it will be easier for users to adapt to the self-isolation regime. The service helps to quickly organize the workflow and deal with household chores.

With the help of Todo.Mail.ru, it is easy to organize your day: make a list of household chores or purchases, films, books and other entertainment during the quarantine. The service allows you to highlight priority tasks and set reminders of important events.

Todo.Mail.ru will help employees who temporarily work at home maintain efficiency and the usual pace of work. With it, you can create lists of work tasks, set deadlines and record their execution.

According to Hi-tech Mail.ru 62% of users use a smartphone as the main tool for remote work. The presented service is equally convenient to use both in the mobile and desktop versions, and data from different devices is instantly synchronized.

The service is also suitable for those who left the city during the quarantine, where the Internet is not always stable. Users can continue to install and mark completed tasks in the absence of the Internet.

The service interface is deliberately made as clean and concise as possible. Minimalist design is necessary to save traffic if the user is working in a place where there are problems with the network.

You can go to the service from the Mail.ru Mail - the "Tasks" button appeared in the side menu, next to the calendar. Quick access is also available in the Mail mobile application for Android, in the near future it will launch in the iOS version. It is planned to integrate tasks with the calendar and voice assistant Marusya.

Testing the "Video Calls Mail.ru" service

On April 21, 2020, the company Mail.ru Group announced that it had begun testing the Video calls Mail.ru service: it supports group calls, in which up to 100 people can participate. Any user with an account will be able to create an online meeting, Mail.ru while participants will not need to register or download - application it will be enough to follow the link.

According to the company, the service is focused on a wide range of tasks: from family communication to business meetings and online training. To connect to a group call, it will be enough to click on the link from the invitation. All users who have an account will be able to create online calls and invite participants Mail.ru.

The call service is integrated into Mail.ru Mail - both in the mobile and web versions. A link to a call can be created directly when writing or responding to a letter. In addition, calls will be available from the Mail.ru Calendar - you can create a link to a call directly in the meeting scheduling interface. The button to go to the service will also appear on the main page of the portal Mail.ru.

During the period of isolation and quarantine, the postal service Mail.ru experiences a significant increase: against the background of a sharp decrease in contacts offline, the number of installations of the Mail.ru Post application increased by 40%. The application was fixed for several weeks in the top ten most downloaded in the Russian-language App Store and Google Play.

Video calls Mail.ru run in test mode for part of the audience. In the near future they will become available to all users. The launch of the service became possible thanks to video calling technologies that are already used in a number of Mail.ru Group projects, for example, on the Odnoklassniki social network, the Yula service and the ICQ New messenger.

The video calling service was launched in record time to help people maintain their usual lifestyle and maintain personal and business contacts during self-isolation. Users can continue to communicate, work, study, participate in webinars and play sports online. This is the easiest and most convenient way to connect with colleagues, friends and family. told Anna Artamonova, Vice President of Mail.ru Group

Launch a mail service for corporations

On April 17, 2020, Mail.ru Group launched a postal service adapted to the needs of corporations.

According to the company, on-premium tools select organizations with special security policies for which it is important to control processes related to the movement and storage of data. Mail Mail.ru will help large companies ensure efficient and secure communication between employees using only their own servers.

Mail is embedded in the IT infrastructure of organizations in various industries, easily integrates with local systems. The service interacts with internal directories, in particular, synchronizes with the Active Directory network (employee accounts), providing comfortable management and control of access to corporate data.

The Mail address book displays the contacts of all employees with detailed information about them: photo, organizational unit, position, phone number, etc. You can combine the address books of related structures, for example, branches or subsidiaries, into one common database. Regardless of the number of employees, the geography of the objects and the frequency of interaction, the Mail provides fast and reliable communication between employees.

The service is scalable and ready for high loads. Mail chooses the best way to process data to reduce the burden of the company's IT infrastructure and save storage space.

Mail for big business from Mail.ru provides a good level of protection for sensitive information, including in mobile versions. Mobile mail provides all the tools necessary for quick and comfortable work: an address book, functions for organizing meetings and events, file sharing and other features. The application allows you to solve most business problems from any device.

The product is based on Mail Mail.ru. Many Russians have personal Mail.ru boxes, which means that when implementing a solution, company employees will not have to retrain and get used to something else, which will significantly reduce the company's costs. told Yegor Ganin, Deputy Vice President, Head of Cloud and Business Services at Mail.ru Group

Mail on-premium implements the usual functionality and interface of the Mail.ru service, but the design can be changed in accordance with the corporate identity of the company.

Together with other Mail.ru products for business -, browser service (Teambox for cloud business), corporate messenger and personal account - Mail on-premium forms a single integrated platform for communication services. The platform solves most communication problems, allowing you to significantly increase productivity. business processes

Add protection against phishing messages about coronavirus

On March 31, 2020, Mail.ru Group announced that it had Mail.ru added protection against phishing messages about the coronavirus.

Against the background of the growing number of cases of coronavirus, Internet scammers began to send messages on behalf of WHO and other international organizations, allegedly to combat the spread of the virus and help the sick. They list the measures that people should take to avoid getting infected, and also contain links that lead to phishing sites. There, users are offered to share personal data or transfer funds to help victims of the disease. The Mail.ru Post has adapted anti-SIP systems for messages of this nature. Email tools to combat spam use machine learning methods to quickly track false emails about the coronavirus.

All Mail security tools are on high alert. The service has raised the reward for detecting bugs in mail security systems. The maximum reward for one vulnerability has been raised from 20 to 35 thousand. dollars This is an unprecedented amount for Russian IT the -market.

Mail Mail.ru encourages searching for vulnerabilities not only in its systems, but ON also in other large developers, which can work in conjunction with the mail service. For example, mail helped a major player in the web servers Nginx and OpenResty platform to eliminate a critical vulnerability that could affect all companies using Nginx products. For discovering the vulnerability, the mail service paid 10 thousand dollars. Thus, the Post Mail.ru helps to increase the overall level of security of players IT market in Russia and abroad.

Update with the ability to check the security of links in emails

On March 13, 2020, the company Mail.ru Group announced that it had strengthened To mail Mail.ru the system for checking links from incoming messages. Now the Mail not only fixes the threat, but also understands how serious the danger can be hidden behind the link. Depending on the degree of threat, the service either warns the user about the potential risk, or blocks clicking on the link.

According to the company, as of March 2020, the most common threats that can be hidden on the link are phishing sites or resources with malware. They are sent by scammers under the guise of messages from companies and banks in order to fraudulently gain access to the control of the device or the user's personal data.

The Mail Mail.ru mechanisms automatically check the links that users click on. The check is carried out using internal systems, as well as open databases, which are constantly updated and supplemented.

If the link leads to a potentially dangerous resource, the Mail will show a warning about this in a pop-up window. If a serious threat is detected, clicking on the link will be blocked, and the user will receive a notification of the prevented danger.

In your account, the user is protected by mail systems. The updated function allows you to protect the user even when he leaves a safe space. As of March 2020, more than 13 million links are checked daily in the mail service. told Ivan Myzdrikov, Post Office Product Director Mail.ru

The updated link checking feature is valid for both web versions and the latest versions applications for iOS and. Android

Mail Mail.ru uses various systems as a defense against cyber threats. Such as, for example, the Marshall neural network, which monitors the behavior of the mail owner based on 100 parameters - when the user opens the mail, where he enters, from which device, how he searches for letters, and so on. In addition, with the help of computer vision, Mail Mail.ru makes sure that scammers do not use the logos of well-known companies in phishing emails. Thanks to the constant improvement of security mechanisms for March 2020, Mail.ru Mail was included in the list of the safest applications according to Google Play.

Start QR code login

On March 4, 2020, Mail.ru Group announced that the Mail.ru Post, Cloud and other services of the Mail.ru portal have the ability to log into an account using a QR code as a faster and more convenient alternative to a password. To access the Mail.ru account through the browser, it is enough to scan the QR code and confirm the operation in the Mail application.

According to the company, the use of QR codes is a more comfortable and modern way to gain access to online services. With its help, you can log into your account in a couple of clicks.

Many users who care about account security set long, complex passwords. It takes a long time to enter them on the device each time. At the same time, there have long been instant and much simpler ways to enter, which do not reduce security, including a QR code. told Ivan Myzdrikov, Post Office Product Director Mail.ru

QR code login is available to users who have the Mail mobile application installed. The QR code is located on the account login page. If you point the camera at it, a phone prompt appears to open the Mail application to confirm login.

Using a QR code is a safe and modern way of authentication for March 2020. With each login to the account, the service generates a unique code, which, unlike the password, cannot be used again on another device.

QR code is one of the most convenient and secure tools that is used around the world in various areas. For example, in the payment sector, where the speed and security of operations are paid special attention. However, it is important for us not only to securely protect email data, but also to provide users with a choice between protection technologies. Users of Mail.ru services can log into their account using electronic keys, using SMS codes or using the usual password. told Ivan Myzdrikov, Post Office Product Director Mail.ru

QR code login is available to all users who have the Mail.ru Post mobile application installed and the operating system is not lower than Android 9 or iOS 11.

QR codes will be useful for users with several accounts. When entering, you do not have to remember the password from each of them - the service itself will offer to select the desired account from those used in the application.

Earlier, Mail.ru Post reported on an updated method of logging into an account - using electronic keys, including a fingerprint. The use of QR codes, along with other authentication methods, will be a convenient alternative to the traditional password. In the future, the emergence of other methods of authentication, for example, by scanning a face, is not excluded.

Improve the speed of searching for attached files

On February 12, 2020, Mail.ru Group announced that Mail.Ru Mail has improved the speed of searching for attached files and other documents. The sorting mechanism and appearance of the output have changed. The number of cases when the user finds the desired attachment among the first 2-3 proposed options has increased by 23%.

According to the company, the updated format for displaying attached files made it possible to speed up the search. Now you can go to them directly from the search results. You do not need to open the letter separately to see the document in it. Moreover, the results include not only those attachments where the requested word is in the name. The search also finds those files where the desired word appears inside the document, for example, in text or in an image.

Issuance has also become more relevant through improved query processing algorithms. Thanks to this, the number of cases when the user finds the desired attachment in the first lines of the issue increased by 23%.

Mail has Mail.ru improved the function of recognizing attached graphic files. Users will be able to quickly search for scans and other documents that are not identified, named or indicated in the letter.

About a quarter of Mail.ru Mail users receive and send attachments every day. Many people prefer Mail and Cloud Mail.ru other ways to store data - because these services are not only reliable, but also familiar and comfortable to use. In addition, it is important for people that all the necessary investments are easy to look for, especially in situations where they are needed urgently. Thanks to the updated function, it takes a split second to find any documents. told Ivan Myzdrikov, Post Office Product Director Mail.ru

Earlier, Mail.ru Post talked about updating the button to quickly send data from smartphones. With its help, you can instantly transfer photos, notes, links and other content from smartphones to IOS and Android to your mail. Thanks to this feature, users will be able to save information in different formats in one place.

The function works in the web version and in IOS applications. In the near future, the solution will appear in Android smartphones. Also, a separate tool will appear in the Mail, which will automatically save the letters sent to itself to a special folder. It can be quickly accessed directly from the inbox.

Updating the personal widget for Android users

On February 10, 2020, Mail.ru Group announced the update of the company's product quick access widget in Android smartphones. It allows you to switch to Mail.ru services directly from the home screen of the device. Mail.ru Mail has added additional functions to the widget - now with its help you can find out about letters, see the weather and exchange rate, and quickly go to searching on the Internet.

The widget is an information block located on the home screen of a smartphone. It includes a search service, a number of Mail.ru Post tools, as well as informers with a currency exchange rate and weather forecast. All elements are located so that working with them takes a minimum of time, and the user quickly receives all the necessary information.

Mail functions are placed in a separate section of the widget. It displays the number of unread messages. When you click on the account icon, the user goes directly to the incoming list. This is especially true when the user has several mail accounts - you can quickly check if unread messages remain in each of them. The widget allows you not only to read, but also quickly go to writing a message. The form for creating a letter opens in one click.

Considering that many users use not only the Cloud, but also Mail to store files, the 'email to yourself' button has been added to the widget.

According to the Mail.ru Group, in the near future a function will appear in the mail that will group the letters sent to itself into a separate folder. It can be quickly accessed directly from the inbox.

Users can install the widget on their home screen through smartphone settings. It is available to all users of the updated Mail Mail.ru mobile application in the Android version.

Updating the Look for Users with Different Interests

On January 23, 2020, Mail.Ru Group announced that the mail had Mail.ru added design options for the backgrounds. Screensavers for fans of cinema and computer games appeared in the Post. In the future, the Mail is going to further diversify the set of design options for users with different interests.

In addition to the themes for fans of the Star Warriors saga and the animated series Rick and Morty, backdrops based on the CS GO and Warface games appeared in the mail. They can be installed in the account settings. Each topic provides a widget to quickly navigate to partner pages.

The themes are made in dark colors, so it will be convenient to work with mail in the evening or at night. When changing the splash screen, the colors of the remaining elements of the mail interface adjust to it so that the picture on the background does not interfere with reading the text.

Images that are used for themes based on films or games are exclusively developed by the service in conjunction with partners only for mail users Mail.ru.

Customization of Internet services, which used to be just a pleasant addition to basic functions, is becoming more important. The more time the user spends online, the more attentively he approaches the "arrangement" of his digital space. For example, at the end of the year, the most popular thematic screensaver is a festive background with Santa Claus. That is, our users create a New Year's mood for themselves, including using virtual tools. We went further and added additional technological capabilities to our backgrounds in the form of built-in buttons or access to exclusive content, - says Ivan Myzdrikov, Post Office Product Director Mail.ru

In Mail.ru mail, you can choose the appropriate background of the main page from more than 40 options. Among them are ordinary images, dynamic (changing) screensavers, as well as interactive ones with built-in widgets - a horoscope or football match results.

By creating design options, mail is based on the preferences of users of different genders and ages. Men like urban paintings more - 'lights of the metropolis' and photos of skyscrapers. In general, men are more likely to choose images in dark colors. In addition to nocturnal city photos, dark tree backgrounds and deep sea shots are popular with men. Also traditionally 'male' screensavers are football-themed images. Among users who have installed a background with the emblem of their favorite club or dedicated to the Russian championship, less than 5% of women.

Women choose screensavers with flowers and light photos of chamomile fields and green meadows. The most popular 'female' theme is' Roses', with almost 97% of women among the users who installed it.

One of the most popular youth themes was the screensaver for the release of the season of the animated series' Rick and Morty '. In the first week after the appearance, it was installed more than 250 thousand times. Moreover, among those who chose this screensaver, the most users are under the age of 24. The topic for Star Wars fans is gaining even more popularity - in the first two days alone, more than 250,000 users installed it.

Representatives of the older generation (from 55 years old) more often than others choose the theme "Russia" - a screensaver with picturesque views from different parts of the country, which changes with each new entry to the mail.

In general, most set themselves thematic screensavers with plant motifs in design. The top 5 such backgrounds include themes with nature: 'grass', 'weather' (the forecast is displayed against the background of the landscape) and 'roses'.

In the future, Mail.ru mail will have more topics for different categories of users. Among them I will be both independently developed and joint designs with partners-manufacturers of media content.

2019

Launch of payment platform "Payment Center"

On December 20, 2019, Mail.Ru Group announced that Mail.ru Post is launching a universal payment platform - the Payment Center. A section has appeared in the Mail where you can instantly pay for the services of 8,000 companies, subscribe to receive invoices and view the history of transactions. The payment center will help users save time, plan a budget and analyze costs.

As noted in Mail.Ru Group, the role of e-mail in people's lives has significantly transformed: from a means of communication with loved ones, it has turned into a digital hub that not only stores the entire digital footprint of people's lives (checks, receipts, etc.), but also solves their daily tasks. Modern people regularly make regular and one-time payments online. These are payments for housing and communal services, traffic police fines, communication and Internet services, tax and other payments. Thanks to the launched Payment Center, Mail Mail.ru allows you not only to receive notifications and store payment information, but also to make payments directly from the Mail.

In the catalog of the Center for Payments from Mail.ru, various types of online payments are divided into 11 categories: "Housing and Communal Services Receipts," "Internet," "Kindergarten," "School," "Taxes" and others. Directly from the Post, you can repay the loan, replenish the transport card and transfer money to charity.

In the Payment Center, you can subscribe to regular payments. After signing up for a subscription, the user will receive notifications about invoices to the mail and will be able to pay for them directly from the letters. All data for the transaction will be loaded automatically, the user only needs to specify the amount and confirm the payment.

In the list of companies on the main screen, the user sees the current payment status of all services to which he is subscribed. As of December 2019, the subscription function is already working for such companies as: Mosenergosbyt, Unified Settlement Center, Megafon and other popular providers. In the future, other service providers will connect.

According to the developer, with the help of the Payment Center, it is convenient to instantly pay bills and analyze expenses. The payment center also helps organize the storage of checks and other payment documents. It stores information about all transactions, which is easy to find, for example, if you need to confirm a payment. The user in online mode sees all the data on the made and upcoming payments: the history and statuses of transactions, debts and other data. If the payment was made directly from the letter, then a link will be saved in the story, by which you can quickly return to the message and see the details of the transaction. The service has a built-in date filter to navigate the list of payments was even more convenient.

"Fines, receipts, reminders of the next loan payment - we receive all this by e-mail. Previously, you had to pay each account separately and independently monitor whether the payment passed and whether the money arrived at the account on time. The routine processes associated with paying bills in the Mail are Mail.ru automated, and the user does not need to spend time on them, " noted Ivan Myzdrikov, Product Director of the Post Mail.ru

You can get to the Payment Center from the main page of the Mail Mail.ru. The service is available to all users of the updated Mail. An icon for navigating to the platform appeared on the left side of the screen, next to the calendar icon. In the mobile version of mail on IOS and Android, the jump button is located in the "Account" section. The Mail conducts all operations on its own through the Money system Mail.ru. Payments are made through secure channels, the security of the service is confirmed by the standards of international payment systems, emphasized in Mail.Ru Group.

You can pay for services with cards of any bank. The user can link one or more cards to the account. According to the developer, the Universal Payment Center is the next step in the development of financial services of the Mail: money transfers between users, repayment of traffic police fines and others.

The Mail also has a mechanism for quick payments directly from letters. Thanks to it, companies can add a payment button to messages with accounts so that the user can pay directly from the letter.

Updating a special button to save data from smartphones

On November 26, 2019, Mail.ru Group announced that it had updated a special button in the Mail.ru Mail to save data from smartphones, improving the speed of sending files. With its help, you can instantly transfer photos, notes, links and other content from smartphones to iOS and Android to Mail. Thanks to this feature, users will be able to save information in different formats in one place.

According to the company, the "letter to yourself" button acts in applications with photos, music, notes and other services, where the ability to send content is provided. When clicked, it automatically saves the selected file in the Mail Mail.ru.

Mail is perceived by the modern user as a universal digital hub, which stores digital copies of documents accompanying a person in everyday life: checks, scans, air tickets and others. The mail stores, among other things, documents that the user either creates himself (photographs his passport, saves passwords in notes, etc.), or receives from other digital channels, for example, instant messengers or social networks.

Using the instant save function, you can transfer data in different formats to Mail.ru Mail: scans and photos, texts and links, etc.

Sending takes a couple of clicks. It is enough to open the "share" menu and select the "letter to yourself" item among the proposed methods. The message is generated and sent automatically. You do not need to go to the mail application, create a letter, specify the sender and subject. In devices that support Long Tap (Android) and Force Touch (iOS) technologies, you can save documents in the mail even faster. In these smartphones, you can call up a menu with the "letter to yourself" button, using a long press on the application icon.

The feature is available to all users of the updated Mail.ru Mail mobile application for IOS and Android. In the near future, a function will appear in the Mail that will group the letters sent to itself into a separate folder. The folder can be quickly accessed directly from the inbox. Mail.ru Mail is also working on a separate widget to send such emails. With it, you can quickly save files, both in the web and in the mobile version of the Mail.

According to a study by Mail.ru Post, in 2019, more than half (57%) of users send photos and scans, for example, passports. In second place are text files (21%), and in third place are documents: checks, certificates, etc. (13%).

We interviewed users why they prefer to store meaningful information in the mail. Most consider mail, along with cloud storage, one of the most reliable and secure ways to store data. It is important for users that all the files they need are always at hand. To do this, the Mail Mail.ru provides functions that speed up the search for files that may be needed urgently. Such, for example, as passport scans. Mail is Mail.ru able to find these images even without signatures. Computer vision technologies recognize the desired file and help you find it faster, even if the document is not indicated in the letter itself. told Ivan Myzdrikov, Post Office Product Director Mail.ru

The appearance of an algorithm that removes uninformative elements from notifications

On October 30, 2019, Mail.ru Group announced that a smart algorithm has appeared in the Mail.ru Post, which makes pop-up notifications about incoming letters more concise and understandable, removing all uninformative words. Now notifications, as well as previews of letters inside the mailbox, show the key part of the message, not just the beginning of the letter.

The number of incoming messages in the mail is growing exponentially. Significantly increases the number of service letters (confirmation codes, changes to online orders or bookings, various status notifications and other automated letters). In such messages, the most important information is usually indicated in the middle of the letter, but in notifications and previews the user does not see it, since formal words and expressions or technical information follow it.

The smart Mail algorithm Mail.ru removes from notifications and previews of letters in applications and the web interface all uninformative elements: introductory phrases, appeals and other "weighing" expressions. According to Mail.ru, about 50% of messages begin with words that do not reflect the essence of the letter.

This is how the snippet looked before the feature appeared: "If the letter is incorrectly displayed in your mail client, click here. Your master class entry has been confirmed. Now it looks like: "Your entry to the master class has been confirmed."

Thanks to the function, it will become more convenient for users to work with notifications from companies. For example, when a user registers with online services, he often receives several letters at once (about creating a password, confirming registration, etc.). All letters, as a rule, begin with the same appeal to the user, which takes almost all previews. Now it is easier and faster to work with such letters. A quick look at the list of messages is enough to understand what each of them is about.

The mail interviewed users which phrases at the beginning of the message annoy them. The most negative are letters that begin with the words: "Good time of day," "Dear client," "Bring to your attention," etc. Therefore, such phrases will also disappear from notifications.

Smart notifications have made it easier to highlight important letters in a growing stream of letters. Now, at first glance at the smartphone screen or the panel with a list of messages, it becomes clear what the letter is about and how urgent it is. The presented function helps the user to focus on the main thing and saves his time. Ivan Myzdrikov, Post Office Product Director Mail.ru

Smart notifications are available to all users of the updated Mail.ru Mail, both in the mobile and desktop versions of the service.

Fingerprint Authentication

On October 9, 2019, Mail.ru Group announced that the Mail and Cloud Mail.ru products have added additional ways to log into your account on desktop versions - by fingerprint and using external devices: USB, Bluetooth and NFC keys. Mail.ru services were among the first to use WebAuthn electronic key technology as an alternative to traditional passwords.

Fingerprint login is the most common example of using an electronic key. Logging in using biometrics is more convenient than the usual password authentication. There is no need to remember the password and spend time every time to remember it and enter it. Biometric data is stored only in the user's device and is not sent anywhere. If the user has several browsers, then for each of them a fingerprint will need to be added separately.

Cloud You can also use external USB, Bluetooth or NFC keys to log into Mail. Such a key is enough to bind to an account once, and it will work for any browsers and devices that support the technology. For October 2019, foreign keys are presented mainly in the form of special devices, but in the future they can be used as a foreign key phones on. OS Android

E-key login is available in versions of Mail and Cloud for the browser, both on the desktop and on mobile devices. In the future, Mail.ru is considering introducing the feature into the mail mobile application for iOS and Android. In addition, the plans Mail.ru to add face scan authentication.

It is easy to enable electronic key logging - for this, a special section has appeared in the account settings. In it, the user can add one or more keys and assign a unique name to each of them. Password login can still be used as a method of authentication.

Earlier, Mail.ru Post has already announced the emergence of various methods of authentication - through one-time codes received via SMS and push notifications. In the future, Mail.ru plans to add the ability to create accounts without a password or refuse to use a password in previously created accounts. Using electronic keys will be a convenient and secure alternative to traditional passwords.

Start online distribution with Ozon

On September 27, 2019, it became known that Ozon and Mail Mail.ru launched an interactive newsletter. Read more here.

The emergence of a dark theme

On September 26, 2019, Mail.ru announced that it had added a dark theme to Mail and to the interface of Marusya's voice assistant. Dark design reduces the burden on vision and saves battery power on mobile devices. Read more here.

Taxi Call Service

A travel planning tool has appeared in Mail.ru Mail. This was reported on September 10, 2019 by the Mail.ru Group. "Mail" has learned to recognize addresses in letters, show them on a map and call a taxi. You can order a car directly from the letter - the call button is built into the message.

With the help of the service, it is easy to plan trips to the cinema, concerts and other events. Any partner company of the service can embed the call button of the machine in its letter. It is planned that in the future a tool for ordering a taxi will appear in letters with tickets and invitations to most popular events.

Smart mail does Mail.ru understand which letters have tickets for events, and offers a quick and comfortable way to get to the desired address. This is especially convenient if, for example, the film session begins soon, and you need to urgently calculate the time on the road, the developers noted. In the future, through the mail, it will be possible to call a taxi not only for events, but also to the airport, to the station and at any other addresses.

The first partner of the Mail.ru Post mobile application was Citymobil. When calling a taxi from mobile Mail on Android, the order data will be automatically loaded into the taxi service application. In the near future, this feature will appear in the iOS version. You can estimate the time and cost of the trip, as well as confirm the order in one click.

In addition, the button for ordering a car from a computer works in test mode. If you call a taxi through the dextic version of the Post, the order will be fulfilled by the Taxi Lucky service.

Online Express Payment Service

On August 9, 2019, Mail.ru announced that a smart mechanism has appeared in the Mail.ru Post that determines which letters have accounts or other payment information. All the data necessary for payment are visible right in the list of letters.

According to the developer, you can go to payment directly from the list of messages in one touch. Thus, the presented function saves the user time. Even before opening the letter, the user sees the main information about the upcoming payment in the incoming list. The amount, addressee and purpose of payment are displayed in the preview of the letter, there you can also find the "pay" button. Thanks to this, the user has quick access to payment tools. In addition, letters with payment information stand out from the general background.

Fines TRAFFIC POLICE and bills mobile phone can be paid directly from the main Mail interface. The service also works with Mail.ru projects:, Cloud Dobro and Games. game cloudy storage You can pay for purchases, transfer funds to charity or buy an additional place in from the incoming list.

At the same time, any company has the opportunity to embed a payment button in its letter. All emails with "payment" buttons pass an additional security check to exclude phishing and other ways to fraudulently access the user's financial data, the Mail.ru. emphasized.

"One of the key areas of the Post Mail.ru strategy is the creation of" useful "mail. We face financial issues every day, this is an important part of our life, so the Post pays special attention to the development of payment functions. In addition, payment data is sensitive information that can only be trusted with proven time, secure services, and Mail is Mail.ru such a tool, " noted Ivan Myzdrikov, Product Director of the Post Mail.ru

According to Mail.ru, letters with receipts, accounts, taxes and fines are considered the most important by 70% of users. Therefore, such messages must be noticeable so that the user has the opportunity to make a payment "on the spot." If we are talking, for example, about traffic police fines, then with early payment, the motorist saves significantly, receiving a discount of half the amount of the fine. And there are situations when the translation must be made as soon as possible. It has become easier to solve these problems with the Mail's fast online payment service.

According to the developer, you can make payments in the Mail by any, bank cards payment systems Visa, MasterCard"." World For frequent operations, it is possible to "bind" the card. The card data is saved in the system and entered automatically at the next payment.

As of August 2019, the service has already been launched in the desktop version, by autumn it will appear in mobile Mail applications Mail.ru.

The Mail.ru makes all payments independently through its own RNKO "Money. Mail. Ru." The money goes directly to the recipient's account, without contacting intermediaries and third-party services. Financial transactions and user data are protected according to international standards, according to the Mail.ru.

Algorithm for recognizing annoying mailings and unsubscribe offers

On July 09, 2019 mail Mail.ru , she announced that she had learned to recognize letters that were not interesting to the user. Smart algorithm will identify irrelevant or annoying mailings and invite users to unsubscribe from them.

Mail algorithms have Mail.ru learned to analyze and remember the response to letters. Mail identifies annoying mailings, focusing on user preferences. For example, if the recipient constantly deletes letters without opening them, or simply ignores messages from a company for a long time, the Mail will notice this and offer to unsubscribe from such a distribution.

To unsubscribe, you do not need to go to the pages of third-party services, enter an email that needs to be removed from the database, or explain the reason for refusing mailings. The unsubscribe takes place in one click, at the same time, at the request of the user, you can delete all old letters from the same sender in one click. So they will not clutter the inbox and make it difficult to find really important messages.

[[:Шаблон:Quote 'author = comments Ivan Myzdrikov, Mail.ru Post Product Director]]

The service is available to all Mail Mail.ru customers in the updated web interface, as well as in mobile applications for iOS and Android.

In addition, Mail.ru Mail is able to group mailings and letters from social networks - they are hidden in a smart chain that can be deployed directly on the list of letters. Thus, correspondence with people and other important letters are not lost among a large number of mailings.

All these functions are implemented within the framework of the Mail.ru mail service strategy - Mail is becoming smarter, more useful and safer. Thanks to machine learning, the service can analyze the nature of messages and the response to them. The updated Mail is able to predict the user's wishes and offer suitable solutions at the moment. For example, Smart Reply technology advises the user on options for quick responses to messages, given their meaning and tonality. Machine Learning methods help in grouping messages into thematic categories so that it is easier for the user to navigate the growing flow of letters. Another important skill of the Mail is the ability to identify the logos of well-known companies to protect against intruders. Smart Mail knows what real letters from well-known brands should look like and blocks letters from scammers who try to pass them off as mailings from companies.

One-Time Code Authorization

On June 25, 2019, it became known that Mail.ru Mail is introducing a way to enter the mailbox through one-time codes received via SMS or push notification. In the future, it is planned to completely abandon the password, which will significantly strengthen the security of the service.

The modern user is surrounded by a huge number of services: mail,, cloudy storage banking applications, food delivery,, social networks online stores. In each of them it is necessary to login come up with, and most importantly - to remember the password. To make life easier for themselves, users choose the same password for different services or use insecure, easy-to-remember character combinations. This makes private data people vulnerable to intruders. According to expert estimates, in 81% of cases, unauthorized access to the mailbox occurred using a stolen or unreliable password. In addition, users often forget passwords from their accounts themselves and it takes strength and time to restore them.

Authorization using SMS or push notification implies the use of a unique code that is generated at the time of the request, it cannot be guessed or picked up. It is valid for a limited time and for only one authorization. This method of authorization is more reliable in terms of security, as well as more convenient.

The key areas of Mail.ru Mail strategy are security and convenience, so we are constantly finding ways to improve our product. Often mail is the "key" to all other user services, so concern for mailbox security is critical. In the future, the innovation will significantly strengthen the security of mail, because if there is no password, then it cannot be lost or picked up,

In the future, Mail.ru plans to make it possible to create boxes without a password or refuse to use the password in previously created boxes. In addition, additional methods of authorization will be introduced using physical devices (keys) and biometric data - fingerprints, face determination, etc.

2018

Site# 3 in Russia

Logo change

On October 10, 2018, Mail.Ru Group introduced an updated visual style of Mail and the Mail.Ru portal. Brighter and juicier colors were chosen for the design, and the logo received a laconic and adaptive design. The design of services has become more emotional and modern. Read more here.

Low Balance Notification Service

On October 2, 2018, Mail.Ru Group announced the appearance in Mail.Ru Mail of the ability to subscribe to notifications about the low balance of a mobile phone account and replenish it from a letter.

The presented service allows you to choose a "critical" amount, and when the balance of a cell phone drops to this mark, Mail.Ru Mail will remind you that you need to transfer money. Thanks to integration with mobile operators, you can replenish your account from a notification letter by specifying the desired amount and a bank card data. If the user has already paid through Mail.Ru services, the system will automatically substitute the previously saved data.

author '= Anna Artamonova, Vice President of Mail.Ru Group, Director of Business Unit Mail and Portal ' As part of the current development strategy, Mail.Ru Mail helps users solve everyday issues. Moreover, it not only notifies you that the time has come for a task, but also immediately offers a solution. In Mail.Ru Mail, you can already subscribe to notifications about traffic police fines and pay for them. Now we have also added a replenishment of the mobile phone account so that our users always stay in touch.

The notification service works for subscribers MegaFon and. In the Beeline near future, it is planned to implement such an opportunity for customers. MTS Payment service is available for four operators: MegaFon, Beeline, MTS and. Tele2

Distribution Management Service

On August 24, 2018, Mail.Ru Group announced the launch of the Mailing Management service, which, using machine learning technologies, automatically aggregates and displays a list of mailing lists received by the user in a single interface, and allows you to unsubscribe from unnecessary and delete all old letters from the selected sender.

According to the company, the average email user is subscribed to many mailings from online stores, brands, services, publications, forums, and so on. There are dozens or even hundreds of such subscriptions. Some of them lose their relevance over time, subscribe to other people by chance, and still others become annoying. At the same time, the unsubscription process is often extremely difficult and not obvious.

As reported, the service displays a complete list of advertising and information mailings that the account owner receives and allows you to unsubscribe from them with one click. Also, the User can easily delete all old emails from the mailing list that litter his mailbox. At the same time, thanks to Machine Learning technologies, important letters from the same sites, for example, registration or notification of orders, are stored in the mailbox.

The "Mailing Management" service allows the user to limit the flow of information and flexibly manage them: for example, you can unsubscribe from mailing with special offers from the airline and delete all marketing letters, saving important messages with air ticket reservations. The user becomes not just the recipient, but the owner of his mailings. Anna Artamonova, Vice President of Mail.Ru Group, Director of Business Unit Mail and Portal

Smart Groups, grouping orders from online stores, managing mailings

On June 21, 2018, Mail.Ru Group announced EGO, a large-scale product update. The project team presented such opportunities for users as Smart Groups technology, grouping orders from online stores, searching by categories of transactional letters, reminders and the ability to pay for a mobile phone directly from the letter, a button for paying for partner services, and also showed completely updated Mail.Ru Mail interface and service logo.

The concept of developing a service called EGO relies on the fact that the paradigm of using e-mail has changed. Mail revolves around a particular user and solves exactly his tasks.

According to the Mail.Ru Mail team, email should be smart, useful and secure. The concept of Post development is based on these 3 directions.

Smart mail

As noted in the Mail.Ru Group company, a modern mail service should sort the streams of information that fall on a person and help structure them.

Mail.Ru Mail runs Smart Reply, a smart response service in Russian. Based on a deep analysis of the content of the letter, the function offers the user three suitable response options, which allows you not to spend much time answering each in detail.

Mail distinguishes transactional letters - emails from various services - and divides them into categories, making it visually easier and faster to search the mailbox. Users can also search by category of transactional letters - for example, the user can view all letters about their purchases.

Smart Groups technology forms smart threads in incoming messages, minimizing notifications from social networks and newsletters, as a result, visually cleaning the box and leaving only the most important letters in sight with the ability to quickly respond using smart reply.

The Mail also begins to group letters Internet from stores by individual orders. A smart algorithm machine learning extracts order numbers from letters and combines each of them into a separate group. Thus, all information about a particular order is in one place. For June 2018, this function in the Post is piloted for letters, in the AliExpress future it will be expanded to letters from all online stores.

Mail has a function for managing mailings. Users can look at the list of mailings that come to them, and unsubscribe from unnecessary ones in a couple of clicks, or delete them.

Useful mail

According to Mail.Ru Group, email should not just notify, but try to offer a service that will solve the user's problems here and now.

Without leaving the mailbox, you can subscribe to traffic police notifications about fines and pay, as well as transfer money to the user of any mail service in 17 countries of the world.

The announced version of Mail.Ru Mail introduces the function of paying for a mobile phone directly from the letter. When the balance is reduced to a set threshold, an email notification comes with a quick payment button. Soon, Mail.Ru partners will be able to insert a quick pay button into emails.

Mail will begin to show additional information to the email. For example, if the user's flight is postponed, he will receive a notification from the Mail and find out about it on time. The system of recommended actions will also be launched. When checking in for a flight, the postal service will offer to immediately print a boarding pass or order a taxi to the airport.

Secure mail

Mail.Ru Group believes that email should reliably protect data. Therefore, the service has implemented the Marshal system, which prevents attempts to unauthorized access. Using machine learning, it analyzes hundreds of parameters and user actions. If you deviate from the usual behavior, the system records a hacking attempt, and unauthorized access to the Mail is blocked.

The Post's technical team also trained the neural network to recognize logos and added this type of analysis to the anti-phishing system.

The Mail team presented an updated product interface. As noted in the company, it was made taking into account the latest trends in design - modern, fast and adaptive. Users can work in three-column mode, write several letters in one browser tab at the same time, minimizing them at the bottom of the screen, and use all the functions presented as part of the update.

Also, the Mail team presents a redesign of the logo, to which they added brightness and speakers.

Money transfers to any email address

Users of web and mobile versions of Mail.Ru Mail can now send money transfers to users at any email address. You can transfer money to both a Mail.Ru user and a mailbox owner on another service.

Sending money is as easy as attaching a document or photo. The sender only needs to know the recipient's email address. To transfer money in the Mail, you need to create a letter, click on "Send money," indicate the card number for debiting and the amount, and then confirm the transfer with an SMS code. In one letter, you can send from 100 to 75 thousand rubles. If the sender changes his mind, you can cancel the transfer.

To receive money, the user just needs to specify the card number for enrollment. If the recipient does not accept the transfer within five days, the entire amount will be returned to the card automatically.

Transfers are carried out using 3-D Secure technology, which ensures security: the sender of the transfer must confirm the debiting operation by entering a one-time SMS password. The technical side of the service is provided by the processing of Mail.Ru Group and VTB.

Two main problems of existing money transfer services: isolation on your own ecosystem and the need to know the recipient's bank along with the card number. Our function is devoid of these shortcomings: money can be sent to a person's email address in any mail service. Last fall, our team conducted a study among Mail.Ru Mail users. The survey involved 10 thousand people. 72% of them said that they are ready to completely abandon cash, pay for their purchases in stores and pay for services only online. Therefore, we are confident that money transfers will become one of the demanded features for Mail.Ru Mail, "said Anna Artamonova, vice president of Mail.Ru Group, head of the Mail and Portal business unit.

2017: Forwarding files up to 2GB in size

On October 20, 2017, Mail.Ru Group announced that users of Mail.Ru Mail mobile applications can now attach large files to emails. The option simultaneously appeared in mail clients for Android and iOS.

Previously, sending large files was hindered by a limit on the maximum attachment size - 25 MB. This restriction was necessary for the letter to reach any mail server in the world, since administrators of many servers set restrictions on the size of the accepted letter.

According to Mail.Ru Group, now the user can attach a file or several files of almost any volume to the letter. The size of one file is up to 2 GB, the number is not limited. Mobile mail "on the fly" recognizes those larger than 25 MB and automatically downloads them to cloud storage. As a result, not the files themselves will be attached to the letter, but links to download them.

If the recipient also uses the Mail.ru Mail application, then when receiving an email, the files for him will look not like links, but like regular attachments - they can be viewed directly in the application interface.

Notes