Unified portal of state and municipal services of Russia EPGU www.gosuslugi.ru

Main article: Electronic public services

A single portal allows citizens and organizations to receive information about state and municipal services (functions) contained in the federal register, as well as receive these services in electronic form. In particular, through a single portal, the applicant can submit an application for the provision of services in electronic form and the documents necessary for this, find out about the progress of consideration of the appeal, pay the state duty. Applications and submitted documents may be certified by a simple electronic signature, unless the law establishes a requirement for a qualified electronic signature.

For each of the services, the portal indicates the recipients, the list of necessary documents, the cost and procedure of payment, the timing and result of the provision. The related regulatory acts and addresses and telephones of departments are also published here. There is a rubricator by categories, departments and life situations (retirement, buying an apartment, finding a job, opening a business).

Applications and documents adopted on a single portal are sent to the government agency providing the service through the system of interdepartmental electronic interaction. Through a single portal, the applicant can leave his feedback on the quality of the provision of state and municipal services.

Electronic signature and access to the portal of public services

• Electronic signature and access to the portal of public services
• Unified system of identification and authentication in the infrastructure of the electronic government of the Russian Federation (ESIA)

Audience and statistics of the public services portal

Main article: Audience and statistics of the public services portal

Electronic public services for business

Main article: Electronic public services for business

Payments through the portal of the state

Main article: Payments through the portal of public services Gosuslugi.ru

Fraud on State Public services

Main article: Fraud in Public services

Attacks on the portal of public services

Main article: Attacks on the portal of public services

Popularization of electronic public services

Main article: Popularization of electronic public services

Digital profile of a citizen of the Russian Federation

Main article: Digital profile of a citizen of the Russian Federation

Portal Development History

2026

The register of malicious defaulters of alimony earned on state Public services

It is to alimony now possible to find out whether a person has debts for the maintenance of children or parents, in which region and for what amount on Public services. Appeared on the portal. register of malicious defaulters of alimony This was Ministry of Digital Development announced on January 13, 2025. More here.

2025

The state application "Rodina Map" was launched in Russia to access Public services abroad

In December 2025, information appeared on plans to provide Russian compatriots living abroad with access to a full range of public services through the digital service "Rodina Map." The development of the project is supervised by Rossotrudnichestvo. Read more here.

Mandatory identification of domain owners through "Public services" is introduced in Russia

On December 16, 2025, the State Duma Committee on Information Policy, Information Technology and Communications supported a bill introducing mandatory identification of owners of all domains in the.ru and.rf zones through Public services. In addition, it is planned to create a government register of accredited registrars. Read more here

Beautiful car numbers will be sold on Public services

On October 30, 2025, a bill was submitted to the State Duma of the Russian Federation on the introduction of a paid service for booking special registration plates for vehicles through the official portal of Public services. Read more here.

Launch Tax Deduction Service

A service has been launched on the State Public services portal for issuing tax deductions without visits to departments and collecting documents. This became known in mid-October 2025.

The information was disclosed in the office of Deputy Prime Minister - Head of the Government Apparatus Dmitry Grigorenko. The life situation "Tax deduction" allows citizens to consistently go through the stages of registration. Users receive all information about existing tax deduction types in one place.

Russians can now issue a tax deduction on state Public services

The tax deduction reduces taxable income and personal income tax. Citizens can return part of the tax already paid, for example, from wages. You can also reduce the amount of tax payable to the budget for certain transactions, including the sale of real estate.

Deputy Prime Minister - Head of the Government Apparatus Dmitry Grigorenko commented on the launch of the service. According to him, the new tool for obtaining a tax deduction works on the principle that is laid down in all life situations. This is a comprehensive solution to a person's issue quickly, without visits to departments and collecting unnecessary documents.

Dmitry Grigorenko explained the mechanism of the service. Personal data that already exists in government systems are entered automatically. The life situation "Tax deduction" helps a person to take all the necessary steps sequentially, according to an understandable algorithm. Users do not need to switch from the portal to third-party resources.

The service reduces the risks of transferring personal data to unreliable organizations. Some companies provide tax filing services. The use of the official portal of the Public services ensures the security of personal information of citizens.

You can use the Tax Deduction tool to determine which type of deduction is available to you. The system analyzes the data and offers suitable options. Citizens receive personalized recommendations based on their situation.^[1]

The emergence of a new way to protect a user's account - using a trusted contact

A new way of protecting a user's account using a trusted contact has appeared on the Unified Portal of State and Municipal Services. This was Ministries of Digital Development, Communications and Mass Media Russia reported by the press service in mid-October 2025.

" feature allow users to select a trusted contact for additional account protection. It may be a relative or close friend. The press service of the Ministry of Digital Development emphasized the main rule for protecting an account - never tell anyone your login, password and login confirmation codes.

A new way of protecting a user's account has appeared on "Public services" - using a trusted contact

A trusted contact will not have access to the user's personal account. He will not be able to perform actions on behalf of the account owner. He will receive an additional confirmation code only if the user decides to change the password. Such a mechanism creates an additional barrier for scammers.

The function is available to all users of "Public services" over 14 years old. Only one user can have a trusted contact. At the same time, each trusted contact can have up to five principals. This allows one person to help protect the accounts of several loved ones.

A person who acts as a trusted contact must meet certain requirements. It must be of age and have citizenship of the Russian Federation. A trusted contact must have a confirmed account on "Public services." His personal account should contain up-to-date information about the passport of the Russian Federation and phone number.

To connect a trusted contact, the user needs to enter his personal account on "Public services." In the "Security" section, select the "Trusted Contact" option. There you need to add the following data: a name as in a passport, a phone number tied to "Public services," where SMS messages with a code will come.^[2]

FSIN: Lawyers can sign up for a visit to the pre-trial detention center through the portal

A service has been introduced on the Public services portal that allows lawyers to sign up for visits to institutions of the penal system via the Internet. This was announced at the end of June 2025 by the deputy director of the Federal Penitentiary Service (FSIN) of Russia Sergei Shcherbakov. Read more here

Deputy Prime Minister Dmitry Grigorenko: 1.6 thousand services operate on the State Public services portal

More than 1.6 thousand services operate on the Unified Portal of Public Services. This was announced in June 2025 by Deputy Prime Minister - Chief of Staff of the Government of the Russian Federation Dmitry Grigorenko. According to him, the portal "Public services" registered over 110 million users.^[3]

The Ministry of Digital Development of the Russian Federation is introducing artificial intelligence into the regional "Public services"

Ministry of Digital Development, Communications and Mass Media Russia launches an experiment to introduce artificial intelligence into regional analogues of the portal Public services"." Testing is conducted in conjunction with the AI Technology Safety Research Consortium to identify potential risks and develop assurance recommendations. information security About this Ministry of Digital Development in told at the end of April 2025.

As they write Sheets"," three regions are planning to take part in the experiment:, and Republic of Tatarstan Novosibirsk. Sakhalin Oblast The ministry also intends to cooperate with and. Moscow Moscow region The representative information technology Moscow of the department confirmed the receipt of an invitation to join the consortium, but the final decision on the participation of the capital in the experiment has not yet been made, and the format of cooperation is being worked out.

The Ministry of Digital Development of the Russian Federation implements the introduction of artificial intelligence technologies in the regional services "Public services"

As part of the experiment, Ministry of Digital Development will test three types of artificial intelligence: to recognize images, voice and text. The project is being implemented in accordance with the instructions of President Vladimir Putin aimed at supporting the regions in using safe and reliable AI technologies in the field of public administration.

The consortium involved in testing was created with the support of the Ministry of Digital Development in May 2024. It includes the ANO "National Technological Center for Digital Cryptography," the Academy of Cryptography of the Russian Federation and the Institute of System Programming named after V.P. Ivannikova RAS.

The Academy of Cryptography, with the participation of the consortium, at the beginning of 2025 prepared a list of tasks relevant for AI technologies and possible ways to implement them in state information systems (GIS). The study pays special attention to compliance with all requirements for the creation and operation of GIS, ensuring the security and confidentiality of data, as well as protecting the rights and interests of citizens.^[4]

Launch of a superservice to record a person's death without visiting the registry office

In mid-April 2025, the super service "Loss of a loved one" was launched on the State Public services portal. It allows you to remotely register death without the need for a personal visit to the registry office. Read more here.

Russians can now install a self-lock on loan processing

From March 1, 2025, Russians can independently establish a ban on issuing loans and loans through the Public services portal. The new service, developed by the Ministry of Digital Development, Communications and Mass Media, is aimed at protecting citizens from fraudulent schemes related to the illegal registration of loans for other people's data. This measure will reduce the risks of financial fraud and increase the security of personal data. Read more here

6 times fewer documents and 5 times fewer visits to the Social Fund. Registration of retirement automated

On February 25, 2025, the service "life situation" for retirement was launched on the State Public services portal. With its help, you can apply for a pension, learn about social support measures and other benefits for pensioners.

As noted by the Deputy Prime Minister of the Russian Federation - Head of the Government Apparatus Dmitry Grigorenko, when reaching the retirement age, a person has to apply for the provision of a number of public services, social guarantees and benefits. The new service allows you to receive all the necessary services and information about them comprehensively and in one place. The following options are available to users:

• Appointment of a pension;
• Obtaining a statement on the state of the individual personal account of a citizen;
• Delivery of pension and social benefits;
• Certificate of the amount of pensions and other payments;
• Receipt of an extract from a citizen's work book;
• Request to archives for provision of archive references;
• Refusal to receive an assigned pension.

Automation of pension processing reduced the number of documents by 6 times, and visits to the Social Fund - by 5 times

Thanks to the new service, the number of documents that need to be provided to citizens in departments is reduced six times (from 19 to three). The number of visits to the Social Fund decreases fivefold - from five to one. At the same time, the time for receiving public services is halved - from 10 to 5 days.

In the future, the functionality of the service will expand. Thus, citizens who will soon reach retirement age will be able to receive useful information in a proactive mode, without any statements. It is also planned that Russians will be able to issue an electronic certificate of a pensioner in the personal account of the Public services portal: the document will allow them to visit cultural institutions (for example, museums and theaters) for free, receive discounts in pharmacies and stores, and use preferential travel in transport.^[5]

The process of obtaining social services can be assessed

A pilot project will be launched in Russia to assess the process of obtaining public services in the social sphere. The corresponding draft resolution was prepared by the Ministry of Labor of Russia. It is assumed that according to the results of the user assessment, the mechanics of the provision of public services will subsequently be adjusted.

The Ministry of Labor of Russia has developed a draft resolution that will consolidate the regulatory provision for assessing the conditions and quality of the provision of state social services on the Public services platform, the press service of Anton Nemkin, a member of the State Duma Committee on Information Policy, Information Technology and Communications, reported on January 27, 2025, citing TASS.

It will be possible to assess the conditions and quality of social services through the Public services portal. On behalf of the president, such an opportunity will be tested during a pilot project implemented jointly Ministry of Digital Development Russia with the ASI. The corresponding draft government decree was developed by the Ministry of Labor of Russia and posted for public discussion, the message says.

A pilot project in a number of regions can be launched as early as October 1, 2025. This time is necessary to ensure the technical compatibility of regional and federal departmental systems with a single platform. Any region will be able to take part in the project pilot.

After visiting a doctor, enrolling a child in a school or kindergarten, a personalized link with a questionnaire for assessing the process of providing the service will be posted in the user's personal account on the Public services portal. The questionnaire itself and the assessment criteria, as well as the calculation of the value of indicators until April 1, will have to be developed by the Ministry of Labor together with ASI, the ministry said. It is noted that the results of user assessments will form the basis of recommendations for improving the quality and conditions of service provision by social organizations.

As of January 2025, almost all state services based on the results of their receipt on the EPGU portal can be assessed, as well as written a review. The Ministry of Labor, together with interested departments, will form a methodology that will make it possible to more effectively assess the quality of the provision of a particular service, the deputy explained.

Mass socially significant services are annually provided in the top of the services provided. By the way, the share of such services provided online in Russia has reached 100%. This, in general, is the "basis" of the state portal, something that citizens of the country use constantly. Therefore, adjusting the methodology, of course, is important. Especially in the context of a change in the paradigm of the work of "Public services," - said the deputy.

Nemkin noted that at the moment the portal is developing in the concept of 0-0-0.

The concept excludes manual entry information when filling out the form, providing paper documents, as well as a long wait - the service is provided online and automatically. To build services on this principle, constant user feedback is required. The Ministry of Digital Development Russia regularly collects statistics, and also conducts focus groups. In addition, the Laboratory for User Testing of Public Services has been operating in Russia for several years. The assessment of social services is designed to complement the existing statistical picture, - said Nemkin.

2024

The Accounts Chamber revealed the unavailability of regional IT systems for the transfer of medical documents to Public services

The costs of the national project "Healthcare" are 98.7% fulfilled. Of the indicators provided for by federal projects for 2024, one will not be achieved - according to the share of citizens who have undergone a medical examination or medical examination and have received the opportunity to access data in the Personal Account of the patient "My Health" on Public services. The main reason is the unwillingness of information systems in the regions to form and transfer electronic medical documents to Public services. Information in August 2025 was published on the website of the Accounts Chamber. Read more here

Services "life situation" for the restoration and replacement of documents began to work on the portal of public services

The public services portal has launched "life situation" services for recovery and for replacing documents. The Ministry of Digital Development announced this on November 19, 2024. Read more here.

Prime Minister Mikhail Mishustin approved a mandatory pre-trial appeal against refusals of permits. It is issued on Public services

Prime Minister RFMikhail Mishustin signed Decree No. 2229-r of August 17, 2024, according to which the pre-trial appeal procedure becomes mandatory for a number of permits. If the applicant wants to challenge the actions of the permitting authorities, he will need to file a complaint through the "Public services." Read more here.

Guardians will be able to create children and incapacitated accounts on Public services

Ministry of Digital Development proposes to improve the procedure for registering users on the Public services. Guardians will have the right to create an account for a child or an incapacitated adult. This will allow them to receive services in favor of their wards not only when personally contacting the department, but also online. The ministry announced this on July 30, 2024.

The procedure will be similar to that used to create children's accounts by parents.

The guardian will need to:

• request information about guardianship in your personal account
• create a card for a child to be cared for or an incapacitated adult
• wait for the information entered in the card to be verified
• Create a separate account. It will be linked to a guardian account

It will be possible to create a card for a child or an incapacitated adult not only online, but also in the MPSC.

The document transfers the registration procedure on the portal of adults, relatives of children and individual entrepreneurs, as well as the procedure for posting and updating information in the personal account on Public services. The adoption of this resolution will allow you to separate the registration procedure on the portal into a separate document and not overload the existing one.

Users will be able to see data on all their SIM cards on "Public services"

Ministry of Digital Development of Russia prepared a bill on placement in the personal accounts of the portal of public services data on SIM cards registered to citizens. Thanks to this, users will be able to see everything information about those phone numbers that are issued for their passport numbers. data This was announced on May 2, 2024 by the press service of the deputy. State Duma of the Russian Federation Anton Nemkin More. here

You can now get the Documents Verified icon on Avito using Public services from any device

Avito simplified the process of confirming the authenticity of profiles through State Public services. Now this verification method is available in just a few clicks for all private users and self-employed on any version of the platform - in an application, mobile version of the site or on a computer. It is enough to have a confirmed account on the Public services. As a result of passing the updated check, you can get the "Documents checked" or "Self-employed" icon. Avito reported this on April 12, 2024. Read more here.

SVO veterans will be able to get all the necessary support measures faster

A section has been launched on the Public services, where veterans of a special military operation, as well as family members of the dead heroes, can learn about the social support measures available to them. Now information about all benefits is collected in one place. The Ministry of Digital Development announced this on April 3, 2024.

The Ministry of Digital Development and the Defenders of the Fatherland Foundation also launched a chatbot, which is built into the portal's digital assistant, Robot Max. He will talk in more detail about the work of the Foundation and instantly answer all questions of interest from veterans and their relatives.

What you can find out about

• What benefits are due to war veterans
• How to get free medicines, go through rehabilitation, get psychological and palliative care
• About trips to the sanatorium
• How to issue a certificate of a family member of a deceased combat veteran
• What to do if you do not give out medicines
• How to issue technical means of rehabilitation (TSR)
• How to get help with training and employment
• Find out the address of the Fund

As of April 2024, Ministry of Digital Development, together with colleagues from the Fund, also continues to work on the digitalization of the procedure for obtaining support measures. This process must be simple, convenient and prompt.

Collecting data in a digital profile online and making decisions without the participation of officials. Oleg Kachanov, Ministry of Digital Development - about the vector of development of public services

On March 13, Oleg Kachanov, Deputy Minister of Digital Development, Communications and Mass Media of the Russian Federation, spoke at the TAdviser IT Government Day 2024 conference. The representative of the Ministry of Digital Development spoke about the general trends in the development of e-government and public services, analyzed the statistics of the growth of their consumption, gave a forecast of future development.

Oleg Kachanov on Tadviser IT Government Day 2024

Oleg Kachanov stated that in three years the number of requests for electronic public services increased by 2-2.5 times, noting that it is more correct to compare the number of services not ordered, but actually provided. The number of productive orders of public services actually increased 4 times over the same period, the level of satisfaction of citizens - NPS (Net Promoter Score) - increased to 63%.

He listed what has been done and is being done in terms of technology development:

• a platform solution has been implemented in order to quickly make QR codes for digital documents: it was tested during a pandemic, made it possible to run many elements as a platform solution;
• The Virtual Service Designer (VKU) was created - a tool that allows departments to independently, in accordance with general requirements, translate services into electronic form;
• there is a development of platform technology in the form of a Max robot, which still works in the format of text messaging, but will have to work further in voice: Max took over 80% of the processing of input messages through the support line, in the future he will take over the answers to any questions on interaction with the state with the provision of trusted information;
• State Key and State Web have been created - tools necessary for government agencies in order to ensure maximum trusted contact with the user in the digital world.

Over these four years, we have grown very seriously technologically, - stated Oleg Kachanov. - We started with a monolith and came to a very flexible microservice architecture that allows us to release up to 90 releases a day, and without downtime (downtime). And this is very important because we have to be flexible, be able to develop all our technology components very quickly.

The speaker noted that the state has learned to provide services not only quickly, but also conveniently. For example, in the application for public services there used to be a lot of text, various selectors, it was necessary to put a lot of boxes, and now data entry is minimized, and the main information is pulled up from the digital profile.

Oleg Kachanov stated the transition of the sphere of public services to the state when data becomes available online. This means not only providing services online, but also collecting data in a digital profile online instead of storing them in a certain place with possible leaks and other information security risks. The speaker stressed that due to the reliability of the data, in some cases it will be possible to make decisions without the participation of officials, purely algorithmically.

As for the development of frontal interaction with citizens, then, like all large systems, public services are moving towards the maximum personalization of relations with citizens. We are talking about studying user preferences with the subsequent relevant issuance of information.

The next step, Oleg Kachanov noted, is the maximum rejection of personal storage documents, the transition to digital documents. It is required to provide a citizen with the opportunity to get to a specific service in 10 seconds from the moment when he enters their ecosystem of public services. And the basis of such personalization is a personal account, structured by type of objects. In fact, a personal account is a personal dashboard, in which you can see a lot of personal information: real estate, cars, education, health, marital status, children. Using this data, you can quickly get a service in certain life situations - to conclude an agreement for the sale of a car, real estate rental, etc. We are talking about the one-line availability of reliable digital profile data, the speaker emphasized.

A large amount of data is available in the citizen's profile, which means the ability to provide services comprehensively and online. Moreover, some of the services can be provided proactively, since it becomes known about the events that occur in the life of a citizen.

The simplest situation cited by Oleg Kachanov as an illustration: a proposal for the design of the mother capital in connection with the birth of a child. An event takes place in the life of a citizen, and the state needs to immediately offer him several different services. Events can be a wedding, change of surname, birth of a child, appearance of the next child. Or, for example, the emergence of the status of a large family: then a citizen presses a button and draws up a corresponding certificate in digital form, available in his personal account.

Oleg Kachanov spoke about some services already working and popular with the population. For example, an online admission service to a university, using which more than half of admission to higher education institutions is already carried out. The plans are to bring this figure to 70% and introduce additional "subservices" inside it.

Another popular service is "Electronic Registration." According to it, the conversion of records for an appointment with a doctor has been significantly increased due to the use of data marts. Previously, due to the fact that the data was unreliable and was not provided online, the conversion did not exceed 10-11%. When switching to recording using data marts, the conversion increased to 33-34%, that is, three times.

Oleg Kachanov emphasized the desire of the state to become as close as possible to citizens, in different life situations to be close and suggest what is useful or important to do. Up to the point of telling the student in the morning what textbooks to take with you to school.

He noted the importance of expanding the use of the Unified Authentication Identification System (ESIA) as an access key to various services. There are already three options for access to the ESIA:

• login/password with additional authentication factor;
• through the Unified Biometric System;
• using a digital document with a QR code based on information from the digital profile of a citizen.

The speaker spoke about new digital documents: digital student, weapons permit, hunting ticket, tractor rights, self-propelled vehicle certificate, waybill and waybill. There will be more and more varieties of such documents, he stressed.

Oleg Kachanov outlined the areas of use of digital documents: age confirmation (1.5 million/month), when boarding a train instead of a passport (180 thousand/month), to the MPSC to transfer information by QR code (40 regions are connected), in the registry of medical organizations. Of the new areas of use: confirmation of identity in banks (900 thousand/month) and by mail (470 thousand/month), lease, sale and purchase agreements and services (50 thousand per year).

The speaker also spoke about the Feedback Platform (POS), which allows, firstly, to obtain data on complaints and opinions of citizens by surveys, analyzing messages in open sources (social networks, media), and, secondly, makes it possible to form big data based on the results of services and issue ratings of bodies and organizations. Feedback is the basis for assessing the quality of public administration - schools, hospitals, departments and other institutions, and switching to a new model of public administration based on assessing the quality of work of a particular institution.

To implement this model, the National Data Management System must be fully operational - the basis for a digital profile and online services. And this is not some kind of abstract entity, noted Oleg Kachanov, but a new information system built on data storefronts, which allow you to provide data online. Storefronts, useful data, mathematical models embedded in the work of the system in aggregate and form full-fledged state big data as the basis for the digital profile of a citizen and the provision of services.

In conclusion, Oleg Kachanov stressed the importance of forming and introducing a common culture of digitalization, creating an army of like-minded people, through whose forces it is only possible to implement a "titanic shift" towards the mass provision of electronic services by the state online.

At the session of questions, the speaker avoided a specific answer to the question of what will happen to the State Unified Cloud Platform (Gosoblako) and its residents next year, and, accordingly, about the further fate of the draft resolution "On approval of the regulation on GEOP," which was developed by the Ministry of Digital Ministry of Digital Development and published for discussion almost a year ago. Oleg Kachanov said only that residents will definitely be able to work in the State Cloud until the end of the year, and the fate of the platform will be determined by the Government of the Russian Federation.

To questions from a representative of Tula State University about why, during the period of work with the ESIA, since 2015, they have been disconnected from the system twice, as well as about when regulations will appear justifying the use of digital student tickets, the speaker answered as follows. Firstly, since last year, universities have had the legal right to connect to the e-government infrastructure, but it is important to correctly formulate the rationale for connecting to the ESIA, correctly determine the range of requested data and ensure information security requirements.

Answering the second question, the speaker said that the corresponding regulatory initiative in the form of a resolution on an electronic student ticket as an experiment is "at the exit," and that if the resolution is adopted, the experiment will last two years, following which a decision will be made on how to proceed.

State service for remote participation in court hearings launched in Russia

On March 4, 2024, Ministry of Digital Development of the Russian Federation announced the launch of Public services service on the portal that allows you to file online lawsuits, complaints, petitions and other appeals to the court. This service was called "Electronic submission of documents to the court." Read more here.

Integration with the "OSAGO Marketplace from Sberbank"

The OSAGO marketplace from Sberbank and the portal of public services can now directly exchange data. In the questionnaire on the marketplace, it is enough for the client to indicate the number of the car, and information about the driver's license and experience will be loaded automatically from public services. Thanks to this, the offer of insurance will come even faster. The calculation also requires a STS or CAT (EPTS) and a passport. Sberbank announced this on February 15, 2024. Read more here.

Russians can now give and withdraw consent to data processing in the EBS with the help of State Public services

From January 1, 2024, Russians were able to give and withdraw consent to data processing in the Unified Biometric System (EBS) with the help of Public services. The innovation is associated with the entry into force of the relevant provision of federal law No. 572-FZ "On the implementation of identification and (or) authentication of individuals using biometric personal data." Read more here.

2023

Banks in Russia will receive detailed information about legal entities through Public services

On November 17, 2023, it became known that the Ministry of Digital Development of the Russian Federation had prepared a draft resolution, which provides for the expansion of the list of these legal entities available through the Public services. It is assumed that this initiative will make it easier for companies to receive preferential financial services. Read more here.

Public services will not store data of Russians

On November 8, 2023, the Ministry of Digital Development, Communications and Mass Media of Russia announced a decision to avoid storing personal data of users of the State Public services portal in favor of using distributed systems, in which all information will be stored on the servers of departments.

To improve the quality of service on Public services, we have always tried to collect the maximum amount of data in order to ensure convenient filling out of forms, etc. Now we have proclaimed a different approach, that is, in the Public services we will get rid of data storage as much as possible, we are switching to a departmental, so-called online showcase... These departments will be available through our electronic interaction system - said the head of the Ministry of Ministry of Digital Development Maksut Shadayev during the financial technology forum on November 8, 2023.

He clarified that when entering your personal account, the data will be downloaded directly from the databases of departments, where the basic information will be stored. As Shadayev added, the Ministry of Ministry of Digital Development is going to move away from the concentration of big personal data in one place - instead of such an approach, a "highly distributed system" will be used.

Personal data of State Public services users are stored in the Unified Identification and Authentication System (ESIA). This system is designed to ensure the security and privacy of citizens' data. The ESIA stores data on secure servers that are located in special data centers, according to the State Public services website.

Earlier in 2023, it became known that the Ministry of Digital Development is developing functionality with which it will be possible to delete its personal data through Public services from the services where they were provided. By November 9, 2023, there is no such service yet.^[6]

Mishustin approved the launch of an electronic register of apostiles on documents, which will be integrated with various GIS

Prime Minister Mikhail Mishustin signed a decree according to which an updated electronic register of apostiles on education or qualification documents will appear in Russia. The register will be integrated with state information systems, thanks to which Russians will be able to receive extracts about the posted apostille through the unified portal of Public services. The document approved by the government was published in November 2023. Read more here.

Starting Passport Authentication Service

A passport authentication service has been launched on State Public services. The press service of the Ministry of Digital Development of the Russian Federation announced this on November 3, 2023.

As noted in the department, the new service will be useful before any transaction, conclusion of an agreement or in other situations when you need to determine exactly what kind of person is in front of you. The service will confirm the authenticity of the passport (whether the Ministry of Internal Affairs issued a document with such data) and the validity period of the document.

The information is checked with the data of the Ministry of Internal Affairs. If the passport is valid and genuine, the status "valid" will appear, if genuine, but expired - "invalid," if fake - "data not found."

If the service does not find anyone's valid passport, you need to contact the Ministry of Internal Affairs in order to update the information, the Ministry of Digital Development also added, the Ministry of Digital Development press service added.

To check your passport, you need

• launch the service on the State Public services portal;
• enter the batch and passport number;
• enter the name and surname specified in the document;
• click Continue.

As noted in the Federal Migration Service (FMS), it will be useful to obtain information about the document on the basis of which this or that legal, financial, notarial operation or transaction is performed - in order to avoid fraud. Such a database is used in its work by credit organizations and notaries. Earlier, a service was launched on the official website of the FMS, which allows you to check the validity of a passport of a citizen of the Russian Federation. The response to the request is of a reference nature. The phrase will appear on the screen: "At your request about the validity of the passport of the Russian Federation... You have received a response that this passport is valid.

If there is no information about the requested document, the phrase will be displayed: "The FMS of Russia currently does not appear in electronic accounts." This means that the information about the issued passport has not yet been received from the relevant regional authority or the document record is being tested in the software package of the database.^[7]

Adding a Notary Appointment Service

You can now easily and quickly sign up for a notary on the public services portal thanks to a new digital service launched by the Ministry of Digital Development and the Federal Notary Chamber - "Appointment to the notary." Sberbank, together with Ministry of Digital Development, participated in the design of the service and its launch on the Public services portal, improving the client path and organizing interaction with the regions. Sberbank announced this on October 18, 2023.

In the service, you can choose a notary, find out what documents are required for a specific notarial action, and send them to check in advance in order to get the desired service faster.

In pilot mode, the service was launched in the Altai, Krasnodar Territory, Belgorod, Ivanovo, Kaluga, Omsk and Rostov regions, Khanty-Mansiysk Autonomous Okrug. The service turned out to be in demand, and taking into account the positive client experience, the service was replicated in 87 Russian regions. Now their residents can also use the convenient service "Appointment to the notary."

Шаблон:Quote 'author=said Pyotr Dneprovsky, Director of Sberbank's State Products and Services Division.

{{quote 'author=noted Timur Zaripov, Director of the Department for Development of Services and Customer Experience of the Ministry of Digital Development. | The Ministry of Digital Development has launched a notary recording service at Public services. A completely new industry for the provision of services has been digitized - an appeal to a notary. At first, the service was launched in eight pilot regions. Now for the whole country, 51 notarial actions are available in one window. The most popular are: certificate of power of attorney, opening an inheritance, consent of the spouse to the transaction, issuance of a certificate of right to inheritance, gift agreement,}}

Шаблон:Quote 'author=told Konstantin Korsik, President of the Federal Notary Chamber.

Two-factor authentication on Public services has become mandatory

Ministry of Digital Development two-factor authentications On October 1, it introduced mandatory use for users of the State Public services portal. Confirmation of identity using the second factor has become mandatory for both new portal users and those who restore their account. Until recently, additional confirmation of identity when entering the State Public services website was advisory, and by October it was connected by every third visitor to the portal - more than 35 million people in total.

The public services website offers three options for two-factor authentication for its users:

• Code in SMS. As a second factor, you can choose confirmation of entry to the State Public services website using SMS to the linked phone number. In this case, in addition to the name and password, the user will have to wait every time for SMS with a one-time code to arrive. Naturally, it is recommended not to inform anyone, although attempts to hack a personal account on Public services using classical social engineering and phishing are already being recorded. Moreover, if the interception of the account occurred, then the attacker re-registers the second authentication factor to his phone number. It will be possible to return it under the control of the legal owner only using the application of the partner bank of Public services (the list can be viewed on the website) or through the MFP.

• Password from the application. The second option for two-factor authentication is to use a special mobile application that must be pre-installed on the user's phone and supports the Time-based one-time Password (TOTP) protocol. This is an additional application that allows you to scan a QR code on the State Public services website and turn it into a one-time password. Such a second factor is more convenient - does not require waiting for SMS - and reliable than SMS confirmation.

• Biometrics. The third option for the second factor is biometrics - recognition of a person's image from a computer or laptop camera. This authentication method cannot be used on a mobile phone. At the same time, the biometric data of the visitor must be registered in advance in one of the branches of banks that cooperate with the Public services. This method is the most reliable, but time-consuming. For example, the instructions on the Public services website say: 'If the data check is not successful, select a lighter place and try again. Take the necessary steps to recognize, such as removing your glasses and removing your hair from your face. If you are unable to connect biometrics, contact your bank and re-record your voice and face. "

After October 1, when visiting the State Public services website, a visitor who has not yet chosen the two-factor authentication method will be allowed by password for the last time, but will strongly demand to choose one of the specified methods for protecting their credentials. Interestingly, the two-factor authentication decree has not yet been adopted. The Ministry of Ministry of Digital Development said that it will be adopted in the near future at the level of the Government of the Russian Federation - technologies are developing faster than their regulatory regulation.

A section for people with disabilities was launched on State Public services

On September 29, 2023, Ministry of Digital Development announced that the Disability Opportunities section of the Public services portal contains all online services for people with disabilities and answers to questions on this topic.

Top most popular services:

• obtaining a certificate of the amount of pension and payments to the EME
• delivery of pension and social benefits to the Siberian Federal Republic
• appeal to the bureau of medical and social expertise
• registration of free parking for disabled people
• obtaining technical means of rehabilitation

In total, there are 53 services for disabled people on the portal: 25 federal and 28 regional.

In this section, you can find answers to the most common questions about the registration of a disability group and the timing for which it is set, as well as find suitable vacancies.

Residents of the Moscow region must now register their dogs. This can be done through State Public services

On the portal "Public services" of the Moscow region launched a service for registering pets. There you can also record a pet with a veterinarian. This was announced on September 26, 2023 Habr.com. Read more here.

Victims of data leaks will be able to receive compensation through Public services

The Government of the Russian Federation supported the initiative of the Ministry of Digital Development to compensate victims of leaked personal data under the law on working fines. This is stated in a message dated September 26, 2023, published on the official website of the ministry.

The company should inform the user about, to leak send SMS him/to the e-mail number/address that were specified at registration. At the same time, if the company is ready to pay compensation, this will be directly indicated in the text of the message. The Ministry of Digital Development will also post this information on Public services. More. here

The Government of the Russian Federation ahead of schedule fulfilled the plan to withdraw permits to Public services

In 2023, the Government early transferred 190 permitting regimes to Public services. Obtaining licenses and permits as part of the project to optimize and automate permitting activities has become available in a simplified form. This was announced on September 20, 2023 by the press service of the State Duma deputy RFAnton Nemkin.

In total, as a result of the project, the procedure for obtaining more than 420 permits, including 51 licenses, was optimized.

An entrepreneur can issue the necessary permits using a special service on the State Public services portal. The service guarantees the transparency of each stage of the application. The project significantly accelerated the procedure for obtaining permits. The entrepreneur is relieved of the need to scan and attach a large number of documents through interdepartmental data exchange.

On average, the time for making decisions on their issuance has decreased by 43%. At the same time, the number of documents provided by business decreased by 38% on average, the press service of the Government cites.

We have made the process of obtaining licenses and permits convenient, fast, simple and transparent for business. This made it possible to significantly reduce the period of "idle" business in the early stages. By September 2023, the withdrawal of the planned volume of licenses and permits for the public services portal has been fully completed, but we will continue to improve this area further. Including through feedback from the business community, - said Dmitry Grigorenko, Deputy Prime Minister - Head of the Government Apparatus.

The project to optimize business obtaining licenses and permits was launched back in 2021, - explained Anton Nemkin, a member of the State Duma Committee on Information Policy, Information Technology and Communications.

In addition, the translation of permissive regimes into figures is a saving of time, the deputy noted. At the same time, not all entrepreneurs are aware of such opportunities, said Anton Nemkin.

The government approved the introduction of a self-guarantee for the issuance of loans through Public services

The Russian government approved the introduction of a self-guarantee for issuing loans through Public services, but with some reservations. The publication D-Russia drew attention to this with reference to the review of the Cabinet of Ministers on the corresponding bill. The government's comments are as follows:

• it is not justified to exclude the possibility of a citizen filing an application for establishing (or lifting) a ban on concluding consumer loan agreements with him directly to the credit bureau;
• such a statement cannot be signed by a simple electronic signature (as in most cases is done at the EPGU), since it does not meet the criterion of reliability and does not ensure the integrity of the electronic document;
• It was proposed to consider the possibility of a citizen applying for a ban on loans directly to the MPSC.

According to the bill, an individual will be able to establish a ban on concluding consumer loan agreements with banks and microfinance organizations (MFIs). To do this, the deputies propose to give citizens the right to submit an application to all qualified credit bureaus through a single portal of public services, as well as request information about the presence of information about such a restriction in its credit history. It is assumed that SNILS data will need to be attached to the application (the only document that does not change during life). Information about the ban, at the suggestion of the authors, could be stored in credit histories. The ban can be lifted after a certain time (for example, a day after the restriction is established). The explanatory note clarifies that such a "cooling period" will eliminate the risk of fraud with the simultaneous lifting of the ban and the conclusion of a loan agreement.^[8]

The Ministry of Digital Development will pay 4 billion rubles to Rostelecom for connecting the LPR and DPR, Kherson and Zaporozhye to Public services

On August 31, 2023 Ministry of Digital Development , he signed a state contract with "" Rostelecom for the creation, development and implementation of electronic InformSystems. Governments We are talking about connecting To Public services to new territories -,, and Donetsk People's Republic (DPR). Luhansk People's Republic (LPR) Zaporozhskaya Hersonskaya regions More. here

Ability to register property ownership

At the end of August 2023, it became possible to register ownership of real estate on the State Public services portal. This was told in the Ministry of Ministry of Digital Development of the Russian Federation. The agency gave instructions on how to use the service:

• in the service "Cadastral accounting" select the section "Emergence of the right to real estate";
• Specify the type of property that you want to register and select the property.
• Specify information from the USRN, for example, cadastral number or address and area. If this information is not available, it will not be possible to register the property;
• sign the application using the application "State Key."

As explained in the Ministry of Digital Development Science, by August 25, 2023, an application for cadastral registration with simultaneous registration of rights can only be submitted to the MPSC. But additional data for the application can also be sent using the Cadastral Accounting service.

It is noted that on Public services it is possible to register ownership only for the real estate for which there is data in the Unified State Register of Real Estate. To protect property from fraudulent transactions, state Public services can be banned from any actions with real estate without personal participation, the Ministry of Digital Development recalled.

Additional documents can be submitted if there was an error in one of the documents, the document was not attached to the application at the first submission, or the registrar asked to send an additional document. In addition, in case of suspension of state cadastral registration or registration of rights or if there are restrictions on real estate transactions. Additional documents will be automatically added to those previously submitted. You can sign the application using the State Key mobile application^[9]

The service of recording with a notary has been launched on State Public services

On July 1, 2023, a notary registration service was launched on the Public services portal. Residents of 75 regions of Russia have the opportunity to use this option, the Federal Notary Chamber (FNP) reported.

They noted that within the framework of the new service, it will be possible to choose a notary office convenient for yourself, find out what documents are required to perform a specific notarial action and send them to the notary in advance for verification.

The pilot launch of the service, developed by the Federal Notary Chamber together with the Ministry of Digital Development of Russia, took place in March in six constituent entities of the Russian Federation: Altai Territory, Belgorod, Ivanovo, Kaluga and Rostov Regions, Khanty-Mansi Autonomous Okrug.

A notary is the most accessible highly qualified lawyer to citizens, whose help is required in different life situations. An important role in providing citizens and businesses with effective legal assistance, taking into account modern realities, is undoubtedly played by digital technologies, which the notary has been developing and applying in practice for many years. The new service on Public services is a convenient tool that will make the appeal to the notary even more comfortable, - said the President of the FNP Konstantin Korsik.

At the same time, as before, citizens and legal entities can enroll in a notary office convenient for themselves and in other ways. Thus, the portal of the Federal Notary Chamber of notariat.ru presents current contacts of all notaries operating in the country and a convenient service for finding a notary at the address, region, name, phone number and other parameters. The FNP portal also allows you to send a message to the selected notary by attaching copies of the necessary documents to it.

Similar services are available on many websites of notarial chambers of the constituent entities of the Russian Federation. A number of notaries have their own sites with an online recording option or feedback form. In some constituent entities of the Russian Federation, the notary registration service also works on regional portals of state and municipal services. So, residents of Moscow can make an appointment through the portal of the mayor of the capital.^[10]

Several countries asked Rostelecom to create an analogue of Rostelecom Public services for them

Several countries are discussing with the Russian Federation the possibility of creating analogues of the Russian portal of Public services. This was announced at the end of May 2023 by the senior vice president of Rostelecom Kirill Menshov.

Of course, there are [requests]. And not only in the near abroad... On the other hand, it is very specific. In fact, this is the front for all state digitalization. And in other countries of digitalization, another. And landing in the forehead is pretty difficult. But these conversations are really being conducted, - said Menshov (quoted by RIA Novosti).

According to him, it is impossible to do "just 'Public services'." To introduce such a system in interested countries, it is necessary to partially carry out "state digitalization" in order to achieve a "certain digital maturity" of the state, explained the senior vice president of Rostelecom.

Menshov clarified that requests for the creation of an analogue of "Public services" came from 5-10 countries. By the end of May 2023, negotiations with them are "at one stage or another." Rostelecom will be responsible for the creation of services, he added.

According to him, everyone "comes, looking at a beautiful picture."

And when we start digging, we understand that in order for the Public services to work, there must be a certain digital maturity of the state as a whole... And this is already much more complicated and more expensive. There are now conversations on this topic, - said the senior vice president of Rostelecom.

The reference and information portal "Public services Services" allows citizens to access information about state and municipal services online. In 2023, the Russian project, implemented by Rostelecom with the support of the Ministry of Digital Development, turned 14 years old.^[11]

The Ministry of Digital Development will postpone for a year the launch of public services on the GosTech platform

The launch date of the Unified System for the Provision of State and Municipal Services (FGIS PGS) on the GosTech platform will be postponed by a year - from July 1, 2023 to July 1, 2024. This is stated in the draft government decree posted Ministry of Digital Development on the website of regulatory legal acts. The Kommersant newspaper writes with reference to this document on May 23, 2023. Read more here.

Ad services in Russia were obliged to transfer data on the sale of housing and job search to the State Public services portal

On March 1, 2023, a law comes into force in Russia that will connect the accounts of users of ad services with state platforms. Avito, Yula, HeadHunter, etc., will have information about the completed transactions for the purchase/sale of real estate and the search/selection of work on the State Public services portal. On February 21, 2023, Vedomosti wrote about this with reference to the corresponding draft government decree developed by the Ministry of Ministry of Digital Development. Read more here.

Opportunity for foreign citizens to issue a VHI policy

February 27, 2023 Ministry of Digital Development reported that foreign citizens can apply for a policy VHI on Public services. The VHI (voluntary) policy medical insurance is a mandatory document for foreign citizens in. It Russia is necessary for obtaining medical care and employment in the territory. countries More. here

Launching Children's Email

On February 21, 2023, the Ministry of Digital Development of the Russian Federation announced the launch of children's e-mail on the Public services portal. As noted in the department, the child needs an email for study or communication in order to receive homework or enter educational platforms.

In February 2023, parents of children under 14 had the opportunity to create a safe children's mailbox through Public services. Mail can be registered in the process of creating a children's account on Public services. By registering a mailbox, you can choose an address from those offered or come up with your own. The mail will be tied to the child's personal account, there is no need to additionally confirm it.

Parents can open and check Children's Mail on a computer and in a mobile application Mail.ru. You can configure children's mail from a computer, a child can use children's mail on a computer and in a mobile application Mail.ru. Parents can quickly move from their mail to Mail.ru to managing children's mail. If parents use other postal services, then to go to children's mail, you need to authorize them on the Mail.ru.

The Ministry of Digital Development Science listed the following advantages of children's mail:

• Automatically block spam, ads, and unwanted content
• logging in via SMS, the child does not have to remember the password;
• Incoming check. All letters from new senders, if they have not yet been added to the "white list," first fall into the "For Verification" folder, which only the parent sees. If the parent approves them, the child will see the letters;
• interesting design of children's mail: bright themes with typewriters, kittens and dinosaurs.^[12]

Suspension of acceptance of applications for registration of passports with chips

Since February 2, 2023, Russia has temporarily suspended the acceptance of applications for the release of new-model passports with electronic media. This was announced by the Public services service. At the same time, Goznak named the reason why foreign passports of a new model with a 10-year validity period have not yet been issued in the Russian Federation. Read more here.

Opening access to the portal by biometrics

From February 1, 2023, access to Public services will be available through biometrics. Citizens will be able to use this method of their own free will. This was reported on January 24, 2023 by RIA Novosti.

In order to enter the State Public services portal using biometrics, users need to register in the Unified Biometric System (EBS) and give their consent to use this service. By the end of January 2023, you can register with the EBS at bank branches.

It is expected that in the future registration with the EBS will also be available at the MPSC or using a special mobile application. In the latter case, you will also need a new generation passport and a smartphone with an NFC module.

At the same time, experts do not completely exclude the possibility of attackers accessing Public services when connecting biometrics.

I would prefer to be able to prohibit access to my account on Public services on biometrics, leaving the traditional two-factor authentication, "said Aleksei Boyko, MForum Analytics analyst, in a conversation with the agency.

According to the expert, the risk of unauthorized access to "Public services" when using biometrics "is different from zero."

Earlier, Ministry of Digital Development explained that biometrics is safe, and all existing services of the Public services portal will remain available to those citizens who refuse to hand over biometric data.

All existing services will remain available to registered users without the need to submit biometric samples, "said the head of the Ministry of Ministry of Digital Development of Russia Maksut Shadayev.

According to the ministry, biometrics opens up new opportunities for citizens: remote registration of documents, remote passing of exams, contactless payment for travel, no need to re-present documents at airports.^[13]

Ability to protect property from fraudulent transactions

Sometimes fraudsters can illegally conduct a real estate transaction without an owner, such as a fake power of attorney. To protect against such situations, a special mark can be made to the USRN that transactions with property can be carried out only in the presence of the owner. This was announced on January 20, 2023 by the Ministry of Ministry of Digital Development.

Previously, for this it was necessary to write an application to the MPSC or fill out a special form in Rosreestr. Now this can be done on Public services - to prohibit all registration actions with an apartment or house if the owner is not present at the transaction.

To submit an application, you need confirmed Public services account and the State Key application with an enhanced qualified electronic signature (UKEP). It is issued free of charge right in the application, for this you need a passport of the latest sample and a phone with an NFC module.

The entry will appear in the USRN within 5 working days, and a notice of entry will be received in the personal account. In the same way, such a ban can be lifted if it was set earlier.

Sending notifications and traffic police fines to VKontakte

On January 18, 2023 Ministry of Digital Development , it announced that it is now pensions penalties TRAFFIC POLICE possible to receive reports of assigned payments and, the progress of enforcement proceedings or appointed ones through and. social network Vkontakte VK Messenger Notifications will come from the Public services. More. here

Appearance of the child registration function

Parents in Russia got the opportunity to issue a residence permit for children at their place of residence on the State Public services portal (link). The press service of the Ministry of Digital Development of the Russian Federation announced this on January 10, 2023.

Previously, it was possible to issue a registration for a child only at the MPSC, passport office or the Ministry of Internal Affairs. Now you do not need to visit the department, the registration certificate will be sent to your personal account. It can be printed and used to receive public services: enroll a child in a kindergarten, school and clinic, issue benefits and benefits.

It will be possible to prescribe a child only at the place of residence of one of the parents. He sends a statement.

To submit an application, you need:

• passports of both parents;
• the birth certificate of the child or the details of the act record.

The Ministry of Internal Affairs will consider the application within six working days, and the electronic certificate will come to the personal account. If desired, a paper version can be obtained from the Ministry of Internal Affairs, the Ministry of Ministry of Digital Development said.

Parents register a newborn child at their address - until he is 14 years old, his place of residence is considered the place of residence of his parents. If parents are registered at different addresses, the child can be registered to any of them

There are no exact deadlines for registering newborns, but it is better to do this within seven days after receiving a birth certificate, indicated on the State Public services portal.

If parents do not own the entire apartment, but a share in it, there is no need to obtain the consent of other owners to register a child under 14 years old

By law, written consent and the presence of a second parent is not required for registration of a child. But in practice, he may be asked if the parents have different places of residence or if they are not married.

On Public services, you can issue an electronic compulsory medical insurance policy

On January 9, 2023, the Ministry of Digital Development announced that it was now possible to apply for an electronic compulsory health insurance (compulsory medical insurance) policy for yourself or a child on Public services. Read more here.

2022

Public services can now apply for a ban on the sale of real estate without the personal presence of the owner

At Public services can now apply for a ban on the sale of real estate without the full-time presence of the owner. The press service of Rosreestr announced this on December 28, 2022.

On the Unified Portal of State and Municipal Services, it became possible to submit an application to Rosreestr to enter in the Unified State Register of Real Estate a record of the impossibility of registering real estate transactions without the personal participation of the owner.

The service is available with the ability to use the State Key mobile application, which allows you to obtain a certificate of enhanced qualified electronic signature for free and use it to sign documents on a smartphone. If the owner has already set such a ban earlier, you can also remove it using the service.

Previously, the owner could submit a statement that transactions with his property can be made only with his personal participation to Rosreestr in the office or in his personal account on the agency's website, as well as in a multifunctional center.

According to the deputy head of Rosreestr Elena Martynova, the department has already received more than 400 thousand applications to ban transactions without the personal presence of the property owner.

The priority of the department is the observance of the property interests of people. Thanks to our work, any person can now receive a service to prohibit state registration of the right to property without personal participation at the EPGU, an entry in the USRN will be made no later than 5 working days. Intermediaries acting by proxy will not be able to conclude a deal without the consent of the property owner, which helps protect owners from fraudulent actions of third parties and save time for citizens, she said.

The Ministry of Digital at the end of December 2022 said that in the future, online interaction of all participants in real estate transactions will be ensured: buyers, sellers, developers, banks, insurance, as well as authorities and notaries. ^[14]

Rostelecom will continue to be the only supplier of ICT infrastructure for Rostelecom Public services in 2023-2024.

On December 26, 2022, an order signed by Prime Minister Mikhail Mishustin was published, according to which Rostelecom will continue to be the only supplier of ICT infrastructure for Public services in 2023-2024.

To determine PJSC Rostelecom as the sole executor Ministry of Digital Development Russia of Digital economy the procurement of work carried out in 2023-2024 as part of the implementation of the national program "" necessary for the development of infrastructure that provides information and technological interaction of information systems used to provide state and municipal services and perform state and municipal functions in electronic form, which is part of the e-government infrastructure, - said in the document.

The deadline for contracts with Rostelecom for the purchase of these works was set on December 31, 2024. According to the order, "Rostelecom" can involve subcontractors in the execution of state contracts for the purchase of work. This is allowed provided that the organization fulfills its obligations of at least 5% of the total value.

Since 2009, Rostelecom has been the only contractor of the Ministry of Digital Development for the development of e-government infrastructure. The e-government infrastructure includes a single portal of public services, a single system of interdepartmental electronic interaction, a single system of regulatory reference information, a single system of identification and authentication.

Earlier in 2022, it became known that the "Rostelecom" for the operation of e-government infrastructure (IEP) will receive 12 billion rubles. The Ministry of Digital Development will pay for a standard contract with the operator. It covers the period from December 25, 2021 to December 31, 2023.^[15]

Order of the Government of the Russian Federation No. 4178-r dated 24.12.2022

The Ministry of Digital Development turns "Gosklyuch" into a subsystem of the portal of Public services

In December 2022, it became known about the decision of the Ministry of Digital Development to make Gosklyuch a subsystem of the federal state information system Unified Portal of State and Municipal Services (Functions) (EPGU). Read more here.

You can get a one-time allowance at the birth of a child through State Public services

Another service for parents was launched Ministry of Digital Development Russia together with the Pension Fund of Russia. Now non-working parents of the child or his guardians can remotely apply for a lump sum allowance at birth on the portal of public services. The Ministry of Digital Development announced this on November 1, 2022. Read more here.

The Ministry of Digital Development will check the security of Public services at two sites at once, but it will not pay white hackers

As it became known at the end of October 202, Ministry of Digital Development plans to check the security of Public services at two sites at once, but the department will not pay white hackers. Read more here.

Mishustin approved the use of biometrics to enter the State Public services portal

At the end of October 2022, Prime Minister Mikhail Mishustin signed a decree approving the possibility of using authorization biometrics in the Unified Identification and Authentication System (ESIA). We are talking about the use of the Unified Biometric System (EBS), the new function will begin to operate in February 2023.

As noted in the Ministry of Digital Development, users who have registered in the Unified Biometric System and have given their consent to use this service will be able to enter the State Public services portal through biometrics. By the end of October 2022, you can register with the EBS at bank branches. In the future, registration will also be available through the MPSC or a special mobile application. For authentication using the latter method, the user will need a new generation passport and a smartphone with an NFC module.

As noted in the Ministry of Digital Development, citizens will be able to use biometrics of their own free will. Biometric data will be additional to existing authentication methods on the portal: the usual login and password are also saved, the department added.

In the spring of 2022, the Government of the Russian Federation adopted a resolution providing for authorization at the EPGU in biometrics as a second factor. Then it was noted that the applicant may further abandon the two-factor authentication established by him earlier at the EPGU.

In addition, a law was signed earlier that imposed on telecom operators the obligation to immediately send free short text messages to ESIA users to ensure confirmation of their authentication in this system, as well as confirmation of their significant actions using it.^[16]

Launch Personal Document Submission Service

On October 31, 2022, Ministry of Digital Development announced the launch of Public services of service on the portal, with which users can share personal documents. The service is available in the State Public services mobile application.

As noted in the department, thanks to the new service, you do not need to store photos of documents in a mobile phone, you do not need to remember document data and use third-party applications for storing data.

You can share the document in a few clicks by sending data to yourself or another person through any application on your mobile phone (for example, SMS, email, instant messengers, notes, and more), the Ministry of Ministry of Digital Development says in its Telegram channel.

By October 31, 2022, the following documents can be shared on the Public services portal:

• Passport of the Russian Federation
• INSURANCE NUMBER OF INDIVIDUAL LEDGER ACCOUNT
• INN
• Certificates (birth, paternity, name change)
• International passport
• Military ID card
• Addresses (permanent or temporary registration, actual residence).

The Ministry of Digital Development gives the following instructions on using the service:

• You need to go to the mobile application "Public services"
• Go to the "Documents" section, select the "Personal documents" item
• Choose a convenient way to send data: an icon in the upper right corner, a long press or a cell shift. You can also share from the details of the document.

The Ministry of Digital Development of the Russian Federation emphasized that the information on the portal is Public services reliably protected.

Earlier in 2022, Prime Minister Mikhail Mishustin approved the concept of transferring most state and municipal services to electronic format by the end of 2023. The document involves not only the provision of public services without the personal presence of citizens - they should be provided 24 hours a day and seven days a week.^[17]

The emergence of a section with cybersecurity rules

A section on cybersecurity rules has appeared on the State Public services portal. This section was created within the framework of the All-Russian Cyber ​ ​ Hygiene Program, implemented by the Ministry of Digital Development of Russia in conjunction with St. Petersburg Gut, RTK-Solar and ANO Dialogue Regions within the framework of the federal project "Information Security" of the national program "Digital Economy." The Ministry of Digital Development announced this on October 26, 2022.

The goals of creating the section are to draw attention to cybersecurity issues and build citizens' skills for safe behavior on the Internet. Its relevance is evidenced by research in the field of user cybersecurity: in the face of an annual increase in attacks and fraudulent actions in relation to citizens, about 57% of Russians would like to know how to better protect themselves on the Internet, and 73% of them note that they are experiencing a shortage of such information.

In the section "Cybersecurity is simple!" State Public services users can take a test and find out how well they are able to recognize typical tricks of Internet scammers and protect their data. In addition, Russian Ministry of Digital Development and RTK-Solar have developed a number of articles with useful tips and recommendations on how to protect yourself from various types of threats - from account hacking to telephone fraud. Also, special cybersecurity memos have appeared on the Public services portal, which can be printed or saved on the phone so that they are always at hand. The memos list phrases that give out phone scammers, types of information that can never be disclosed, and more.

Tips on cyber literacy for children and the older generation are highlighted in the section in separate blocks, since according to statistics, these groups of the population are more likely than others to be defenseless against Internet fraud.

On the State Public services portal, user data is reliably protected. However, security is determined not only by the level of protection of the portal, but also by the tools that the user himself can apply: a strong password, two-factor authentication, detection of fraudulent phishing emails on behalf of the portal. Compliance with only a few simple rules of safe behavior on the Internet will prevent most of the attacks on users and significantly reduce the amount of financial damage both for each individual citizen and the state as a whole, "said Vladimir Bengin, director of the Cybersecurity Department of the Russian Ministry of Ministry of Digital Development.

In order to reduce the loss of citizens from cyber attacks, the cybersecurity section on Public services includes descriptions of common fraudulent schemes with advice on how to behave correctly so as not to lose money or personal data. In addition, the section includes answers to questions that portal users most often asked support. Some of these questions required the fastest possible reaction, for example, "how to find out what the account was hacked?," "How to check if the scammers filed an application from my account?." Therefore, now in these and other similar situations, the user will be able to immediately receive all the necessary information and a list of urgent measures, without waiting for a technical support response.

{{quote 'The project on Public services is not only an effective way to communicate basic cybersecurity rules to citizens, but also a good example for all large organizations working with financial transactions and sensitive data of citizens. Each Internet resource with a large audience must have a section with detailed rules for the safe use of its services. This is a concern for users and just a necessary measure in modern realities, - said Igor Lyapunov, General Director of RTK-Solar. }}

Residents of the DPR, LPR, Kherson and Zaporizhzhya regions gained access to Public services

Residents of the DPR, LPR, Kherson and Zaporizhzhya regions received access to Public services. About this apparatus of the Deputy Prime Minister of the Russian Federation Dmitry Chernyshenko.

They also noted that in the new Russian regions, broadcasting of Russian TV and radio channels has already been provided, and in the near future competitive procedures will be organized to connect regional and municipal channels to free broadcasting.

Residents of the reunited territories will have access to domestic video services at a reduced cost, added Chernyshenko to the apparatus.

On October 5, 2022, Russian President Vladimir Putin signed a federal constitutional law on the adoption of the DPR and LPR, as well as the Kherson and Zaporizhzhya regions into the Russian Federation.

Thus, the number of regions of Russia increased from 85 to 89, and the borders of the DPR, LPR, Kherson and Zaporizhzhya regions will become the state borders of the Russian Federation. At the same time, the DPR, LPR and Zaporizhzhya region became part of Russia within their administrative borders, and the Kherson region - with two districts of the Nikolaev region, in which a referendum was held.

Uniform standards for digitalization and communication will be developed for the liberated territories. This will be done in Ministry of Digital Development on behalf of Dmitry Chernyshenko.

Since July 2022, residents of the Donetsk People's Republic have the opportunity to receive daily assistance in registering on the State Public services website on the basis of information centers created in the DPR so that they can vote in the elections to the State Duma and resolve other issues.

The center is engaged in consulting assistance, provides information services to citizens of the Russian Federation living in the DPR. We help to fill out the forms correctly, create e-mail, provide assistance in the final part of registration on the State Public services website and in confirming the account, - said the head of the information center Anna Gaivoronskaya.^[18]

At the Public services, it became possible to enter the register of tourist facilities for tax benefits

Ministry of Digital Development and Rosturizm, on behalf of Deputy Prime Minister Dmitry Chernyshenko, were launched on Gosuslugakh service for organizations and individual entrepreneurs in the field of tourism. The service will allow owners of tourist facilities to get into the register of objects of the tourism industry. After that, they will be able to issue a zero VAT rate. This was reported by the press service of the Ministry of Digital Development on October 14, 2022.

The zero rate is valid for 5 years from the date of commissioning of these facilities, including after reconstruction. The objects should be launched after January 1, 2022 and belong to the species included in the list of Rostourism.

These could be:

• Hotels
• Campings
• Facilities of sanatorium-resort treatment and recreation
• Ski slopes and complexes
• Aquaparks
• Multifunctional complexes with accommodation rooms
• Entertainment centers, sports and recreation complexes, congress centers, yacht clubs, which are part of multifunctional complexes
• Stationary facilities for tourists on the territory of the beaches
• Restaurants and cafes on the territory of the facilities from the points above.

How to apply:

• You need to log in to the Public services portal, select the service "Entering information about a tourist object in the register of objects of the tourist industry."
• Check personal information: passport, contact information, address of residence.
• Enter details and contact details of the organization, data of the responsible employee, information about the tourist facility.
• Attach a scan or photo of documents confirming: commissioning of the facility (starting from January 1, 2022), ownership or right of use and other necessary documents.
• Before sending, you need to sign an application with an enhanced qualified electronic signature (UKEP). Then send the application.

Within 5 working days, the applicant will receive a decision in his personal account to include the tourist object in the register. After that, you can contact the tax office.

Ability to temporarily register a foreigner

A service has appeared on the State Public services portal, with the help of which a housing owner can temporarily register a foreigner. The Ministry of Digital Development announced this on October 13, 2022.

Notify MINISTRY OF INTERNAL AFFAIRS that a foreigner has stopped at him, the owner of the home is obliged by law. Hotels do the same. This is a temporary registration at the place of stay. The Ministry of Internal Affairs must be notified within 7 days from the date of arrival of the guest, otherwise both the foreigner and the owner of the premises may be threatened. penalty Previously, to do this, you had to go to the post office, MPSC to or the department of the Ministry of Internal Affairs.

How to apply for Gosulugi.

1. Go to the State Public services portal and choose the service "Notifications of the arrival and departure of foreigners."

2. Confirm your personal data (full name, phone number, address, mail).

3. Indicate the address of the stay of a foreign citizen in Russia.

4. Indicate the personal data of the foreigner (full name in Russian and Latin, year and place of birth, citizenship, etc.), details of the identity document.

5. Specify the details of documents confirming the legality of a foreigner's stay in Russia (migration card, residence permit, residence permit, visas, etc.).

6. Specify the dates of the foreigner's stay with you.

7. Download scanned copies of documents (passport, migration card, employment contract or document confirming kinship).

8. Send application. The result of the service will come to your personal account within 1 working day.

What will happen if a foreigner does not register temporarily

A foreigner faces:

• fine from 2 to 5 thousand rubles;
• expulsion from Russia.

The owner of the housing threatens:

• fine from 2 to 5 thousand rubles.

At the Public services, you can now apply for divorce with the help of the "State Lyucha"

On October 11, 2022, Ministry of Digital Development informed TAdviser that it was now possible to file for divorce at the Public services with the help of the State Department. The main condition is mutual consent. The family will have a month to consider their decision, then at least one of the spouses must come to the registry office and personally confirm their intention. Read more here.

The Ministry of Digital Development has denied the leakage of data from users of Public services

On October 11, 2022, the Ministry of Digital Development of the Russian Federation denied information about the leakage of data from users of the Public services portal. The department assured that all information is under reliable protection.

The fact that the corresponding database appeared in the public domain was announced on October 11, 2022 by the Telegram channel "Information Leaks." It was noted that the user who posted the base said that it was taken from the Public services. It is also indicated that the file consists of 5 thousand lines and contains such data as full name, email address, phone number, gender, date of birth, registration address and place of residence, passport data, SNILS and TIN. The authors of Telegram channels noted that the leak occurred "thanks to" leaked keys to certificates used to access the Unified Identification and Authentication System (ESIA).

{{quote 'We refute the information about the leakage of data from the Public services. A fragment of the allegedly database of State Public services users appeared on the network, containing 5 thousand records. We checked this file and found out that it does not contain the set of parameters that are necessarily present in the standard State Public services accounts. The credentials of the portal users (logins and passwords) were not compromised, the information is reliably protected, - says the Telegram channel of the Ministry of Digital Development. }} The ministry noted that the base that allegedly got into the Internet belongs to one of the external online systems that use simplified user identification through Public services. This system does not have direct access to the full set of user data, the department assured.

They also recalled that personal information (logins, passwords, pin codes, etc.) should never be reported to strangers, and the addresses from which supposedly "official" letters come must be carefully checked.^[19]

Launch the Car Recall Campaign Alert Service

On October 6, 2022, the Ministry of Digital Development announced that a service had Public services launched on the portal that would inform citizens about recall car campaigns. If a production defect is found in the car, a notification about this will automatically come to the personal account of the owner of the car on Public services. The notification service was launched by the Ministry of Digital Development together with Rosstandart.

The key principles of the State Public services portal are proactivity and customer centrism. This service meets these principles in full and is one of the vital for citizens. Quick notification of car owners about the need to repair their car helps to increase the level of road safety and the quality of providing the services needed by motorists. Most of the popular services for car owners are already working on the portal and in the applications of Public services, for example, europrotocol online, buying and selling a car, paying fines and writing to the traffic police. Now this list will be supplemented by another significant service, - said Russian Deputy Head of the Ministry of Digital Development Dmitry Oguryaev.

Car recall is a procedure for checking and correcting possible defects that the manufacturer revealed after launching a batch of cars on sale. To eliminate the defect, the manufacturer begins recalling the car for free repair. From 2015 to 2022, 6.1 million cars were recalled in Russia.

The service will send notifications to car owners registered with State Public services. You no longer need to search for information yourself to check if the car is in the recall - notifications will automatically arrive at the State Post section.

The user must have:

• a confirmed account on the Public services;
• checked TRAFFIC POLICE data about the car in your personal account.

To add data about the car, go to the "Transport" subsection of the "Documents" section and click the "Request" button. The request will automatically be sent to the traffic police. If cars are found on request, information about them will appear in your personal account.

The message that will come to the personal account on the Public services will write the reason for the recall. These can be defects in airbags, defective parts, etc. It will also be written to whom to seek free repairs or advice.

The data used by the proactive service is transmitted to the Public services through the automaker's personal account. In 2021, 26 companies joined it.

The development and implementation of the automaker's personal account allowed us to collect digitized data on all recalled cars and the facts of their repair, starting in 2017. Data is regularly updated and distributed through various channels of informing car owners. This is extremely important, since the safety of citizens is a priority for us, - said the head of Rosstandart Anton Shalaev.

Ability to file a complaint in the event of a mobilization error

A service for filing a complaint in case of an error in mobilizing Gosuluga became available on ^[20] Public services]. This was reported on October 4, 2022 by the Ministry of Ministry of Digital Development of the Russian Federation.

Both the mobilized and his relative for him can apply. The applicant will need to indicate information about the mobilized, the details of the agenda and documents confirming the basis for the delay.

The application will be sent to the regional commission for the analysis of complaints (created under the draft commissions for mobilization, headed by the heads of the subjects) and considered in a short time.

Putin instructed to introduce the possibility of refusing to process personal data through Public services

Russian President Vladimir Putin instructed to work out the possibility of giving consent to the processing of personal data through Public services and recalling it. This information was published on the Kremlin website on September 30, 2022. Read more here.

IT specialists began to notify about delays from mobilization through Public services

At the end of September 2022, IT specialists began to notify about deferrals from partial mobilization through the State Public services portal. Read more here.

Gostech and RT Labs have developed guidelines for designing interfaces of public services and management systems for state services

On September 27, guidelines for the design of public service interfaces or functions on a single portal of public services and guidelines for the design of management system interfaces for public services were published, approved by the presidium of the legal commission for digital development chaired by Deputy Prime Minister Dmitry Chernyshenko.

Work on the preparation of recommendations was carried out for a whole year under the leadership of the Ministry of Digital Development, told TAdviser in Gostekh. In addition to Gostech, the RT Labs team participated in the preparation.

Earlier, RT Labs has already developed and published a number of guides in the form of advice (editorial policy, policy for creating illustrations, etc.). The approved guidelines combine recommendations from the key guidelines of Public services and complement them with a special approach to management systems.

The main task of the guidelines is to determine the rules for designing easy-to-use interfaces of government services and interfaces of control systems for government services.

Methodological recommendations on the interfaces of public services, in particular, cover options for placing services and services on State Services, the process of displaying services and services to the portal, the principles of creating services and services, visual rules and the logic of forming the interface.

The methods that we are developing will help federal and regional GIS customers to produce products that comply with these principles, as well as facilitate the reuse of developments, "explains Vladimir Rakhmanov, First Deputy Director of Gostech FKU.

Developers and specialists of departments can design services using standard approaches and interface elements: step-by-step quotas, hints, short and capacious texts, visual graphics, explained Andrey Lebedev, deputy general director of RT Labs for managing client experience. Official recommendations are designed to protect the interests of users - to make public services understandable and convenient for everyone, he added.

The Public services portal are unique in that a variety of services and services of the vast majority of federal and regional departments are collected in one place. To comply with the principle of unity of user experience, we have come up with a single front coordinate system. This system allowed us to bring to a single denominator all the services of the state and facilitate for the end user interaction with the state in the person of various government agencies. A simple logic of the standard (alphabet of public services) was implemented: the main "Lego cubes" were collected, from which any service is constructed. Also, the "Visual Service Designer" (VKU) has been introduced, which made it possible to technologically simply collect interfaces from these cubes, Deputy Head of the Ministry of Digital Development Dmitry Oguryaev notes. - As a result, the NPS of the perception of users of the convenience of services and services of the public services portal over 2.5 years has grown from 30% to more than 60%. Now "Public services" have approached the level of development when it is necessary to introduce global standards and reuse the established practices to the maximum.

Earlier, the presidium of the legal commission also approved a number of methodological recommendations of Gostech: "Methodological recommendations for the development of GIS using the Gostech EDS," "Methodology for designing the target domain architecture." All approved methods can be found in the public domain on the website of the Gostech platform.

Citizens can report debts erroneously issued by bailiffs on Public services

On September 20, 2022, the Ministry of Digital Development announced that another service had Public services launched on the portal as part of submitting applications and petitions to the Federal Bailiff Service. Now citizens can apply that they mistakenly have someone else's debt. Read more here.

With the State Department, you can correct mistakes in the USRN

On September 14, 2022, the Ministry of Digital Development announced that the Public services had made it available to send applications to Rosreestr to correct a technical error in the USRN data completely online. You can sign an application for the service in the State Key mobile application without resorting to paper applications or paid electronic signatures. Read more here.

The Ministry of Digital Development proposes to create a register of consents to the processing of PD with the possibility of revoking them through Public services

On September 1, 2022, the Ministry of Digital Development of Russia proposed to create a register of consents to the processing of personal data that citizens give when receiving various services (in government agencies, banks, when issuing loyalty programs, etc.). The Public services should have the opportunity to withdraw such consents. Read more here.

The Ministry of Digital Development proposed to use Public services to confirm the age in the store

At the end of August 2022, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced plans to launch a Gosuslug service on the portal, with which you can quickly confirm your identity when required in domestic situations. In particular, it is proposed to use the account on Public services for:

• confirmation of the right of free travel;
• Shop in store to receive a discount or proof of age
• attendance of events with restrictions on entry;
• entry to office centers with a bandwidth system, etc.

The department believes that such a service can be a convenient addition to a paper passport for those who are used to constantly using a smartphone. The ministry promised that the data would be reliably preserved.

The digital solution will not replace the main document, and its use will not be mandatory. The list of situations in which it will be possible to apply such identity identification will be determined by the Government of the Russian Federation. It is expected that Moscow will become the first region where pilot tests of the new service will be held.

The head of the Ministry of Digital Development of the Russian Federation Maksut Shadayev at a meeting with President Vladimir Putin with members of the government said that he had discussed this issue with Moscow Mayor Sergei Sobyanin.

If there is your order, we will work with regulators on the possibility of expanding the use of smartphones for such simple household situations, "he said.

Shadayev noted that the technology of safe identification of citizens using a smartphone has already been used in the framework of the projects "Fight Against Covid," "Pushkin Card" and "Fan Card" and "the regulators agreed on all this, everything works."

It seems to us that this practice can be limited to other domestic situations, - said Maksut Shadayev during a meeting of the President of the Russian Federation.[21]

The program of free access to socially significant sites includes only state Public services and VKontakte

The program of free access to socially significant sites included only state Public services and VKontakte. As it became known on August 19, 2022, the Ministry of Digital Development of the Russian Federation found other resources for the Accessible Internet project, except for the social network and the Public services portal. Read more here.

The Ministry of Digital Development and the Ministries of Economic Development started technology for remote checks of business

On August 18, 2022, the Ministry of Digital Science of Russia, together with the Ministry of Digital Development of Economic Development and Trade, launched technology for remote business inspections as part of the pilot. The solution includes a service for applying for a license on Public services. Read more here.

"Red Soft" brought the service of the Federal Air Transport Agency to the portal "Public services"

The developer of RED SOFT on August 18, 2022 announced that he had transferred the service of the Federal Air Transport Agency to electronic form as soon as possible. Now carriers will be able to obtain admission to international air transportation of passengers or goods through the State Public services portal. Read more here.

You can now apply for a mortgage subsidy for large families on Public services

On August 17, 2022, the Ministry of Digital Development announced that a service Public services launched on the portal, with the help of which large families can apply for a subsidy from the state to pay off mortgages of up to 450 thousand rubles Public services, while the application procedure has become easier and more convenient. Read more here.

Ability to register self-employment

On August 12, 2022, the Ministry of Digital Development announced that entrepreneurs could apply for registration as self-employed through the Public services portal. Read more here.

20 types of certification for professionals are available on State Public services

On August 11, 2022, the Ministry of Digital Development of Russia announced the development of a universal application form, thanks to which 20 types of certification became available at the Public services. Certification will confirm the employee's compliance with professional requirements, when necessary by law. The service is available for all regions.

The service has been translated into electronic form as part of an experiment on automation in the field of licensing and licensing. During digitization, all types of certification were simplified: the period for obtaining certification was reduced by more than 2 times, the number of documents provided was reduced by a third. Thus, the provision of services has become more convenient for users, - said Russian Deputy Head of the Ministry of Digital Development Oleg Kachanov.

Now in electronic form, certification can be obtained:

• physicians and pharmacists;
• electricians;
• veterinary drug manufacturers;
• specialists in the field of preservation cultural of heritage sites;
• guides, guide-translators (available in 11 regions);
• road safety specialists;
• and others.

How to qualify

• Log in under the account on Public services.
• Use the service, choose the type of evaluation.
• Confirm that your personal information is correct, enter your education information.
• Attach scans of education documents and documents confirming work experience.
• Select the territorial body that will conduct the certification and send an application.

If a positive decision is made, the personal account will receive a notification of admission to the qualification tests. After successfully passing the tests, the department will send to the personal account an extract from the register of certified specialists, signed with an electronic signature.

The Ministry of Digital Development and Rosreestr have developed a superservice on the Public services "My Housing"

On August 2, 2022, the Ministry of Ministry of Digital Development of Russia announced a joint development of the My Housing superservice with Rosreestr, which will allow you to quickly and safely conduct real estate transactions. It will create a unified digital environment for the interaction of market participants: buyers and sellers of real estate, Internet ad aggregators, developers, banks and government agencies. Read more here.

The Ministry of Digital Development has updated the appointment service for a doctor on Public services

On July 21, 2022 Ministry of Digital Development , it announced what it had updated Appointment Service on the State Public services portal. To improve its efficiency, the user script was changed. Now the recording mechanism is based on the "showcase" technology. data More. here

Mishustin approved a list of information available to social networks, aggregators and personnel services through Public services

In mid-July 2022, Prime Minister Mikhail Mishustin signed an order, approved a list of information available to social networks, aggregators and personnel services through Public services. Each company and each service (registration, conclusion of sales or lease agreements, identification of property owners, etc.) has its own set of data.

The document, in particular, mentions such companies as Yandex, VKontakte, Keh Ekommerts (TM Avito), Headhunter and Wildberries. For example, VKontakte social networks are allowed to receive from the Unified Identification and Authentication System (ESIA) last name, first name, patronymic, date of birth, gender, phone number and email address. Wildberries got the opportunity to take, in addition to this data, also SNILS and passport information.

As explained earlier in the Ministry of Digital Development, depending on the purposes of using the data (user registration, creation of resumes, conclusion of lease and sale agreements, etc.), it is determined what information the site will be able to obtain. User data will only be used for the purposes for which it is provided. A citizen at any time will be able to withdraw consent to the processing of his personal data and the online platform will have to stop processing them and remove them from its systems.

The authorization experiment on third-party sites through the ESIA will last until the end of 2023. The project, launched on April 1, 2021, involves Ministry of Digital Development, the Ministry of Economic Development, the Ministry of Internal Affairs, the Ministry of Industry and Trade, the Ministry of Transport, the Ministry of Construction, the FSB and Rosreestr; as well as on a voluntary basis, in agreement with the Ministry of Digital Development - owners of sites, information aggregators and owners of information resources for searching for employees and work, citizens, legal entities and individual entrepreneurs.^[22][23]

Launch of car purchase and sale service

On July 12, 2022, a car purchase and sale service was launched on the State Public services portal. Now the contract for the sale of the car can be concluded completely online, while it will have the same legal significance as signed on paper.

According to the Ministry of Ministry of Digital Development, the conclusion of an electronic contract is an additional service within the framework of the service for state registration of a vehicle. The online deal saves the time and efforts of citizens: all the data of the parties are already pre-filled, and therefore there is no risk of making a mistake when filling out the contract. There is no need to search and download a purchase and sale template - a typical document will already be built into the service. In addition, the transaction can be executed without a face-to-face meeting between the seller and the buyer.

The stages of signing the electronic contract are as follows:

• the seller completes the contract and sends it to the buyer through the Public services
• Buyer agrees on the terms of the Public services contract within 24 hours
• after agreement of the terms by the buyer, the countdown of the new 24 hours begins, when the seller and the buyer must sign the contract in the "State Key" appendix
• when each of the participants signs a contract, the second receives a notification. After signing by both parties, the contract is considered concluded
• the new owner submits an application for registration of cars on Public services, using an automatically created draft that contains all the necessary data
• if after 10 days the car is still listed as the previous owner, he submits an application to stop accounting for Public services, using an automatically created draft.

The car purchase and sale service on the Public services portal is available at the following link.

On Public services, debtors can now learn about the ban on leaving Russia

Starting from July 7, 2022, on the State Public services portal, Russians can learn about the ban on leaving Russia. The corresponding service called "Progress in lifting the restriction on leaving Russia" was launched by the Federal Bailiff Service (FSSP) together with Ministry of Digital Development of the Russian Federation. Read more here.

Representatives of state institutions will be able to confirm the authenticity of their communities "Vkontakte" through "Public services"

and Ministry of Digital Development Vkontakte testing the procedure for additional verification of the pages the Russian state of organizations in. social network Their representatives will be able to confirm the authenticity of communities using the State Public services portal. The pages for which this mechanism will be available are official publics of schools hospitals and authorities. This feature will help distinguish confirmed pages of government organizations from unofficial publics. The Ministry of Digital Development announced this on June 29, 2022. More. here

Chernyshenko: A third of the regions of Russia connected to the online attachment service to the clinic on the State Public services portal

On June 29, 2022, the Ministry of Digital Development of the Russian Federation announced the launch of an online attachment service to the clinic on the Public services portal. According to the Deputy Prime Minister of Russia Dmitry Chernyshenko, the service is available in a third of the regions of Russia. Read more here.

Public Digital Services Accessibility Guide Published

On June 28, 2022, TAdviser became aware that a brief guide to ensuring the availability of government digital services was published on the Internet. The authors of the leadership were representatives of VSHGU RANEPA, SpurIT and RT Labs.

Increasing the availability of digital services is an important task that requires an integrated approach. On the one hand, this requires a motivated team, ready to accept the challenge, on the other, knowledge of developments in this area, which will help to act competently, consistently and avoid mistakes.

Why accessibility is important is detailed in the first - research - part of this project, which was completed in 2021. The second part - a practical guide to accessibility - arose from a desire to make a difference to the accessibility situation we saw in the study. This part was based on several sources:

• expert opinions of those who develop accessibility requirements, implement it in practice, test the results obtained, act as accessibility ambassadors in society;
• analysis of successful cases of increasing the availability of state and other digital services, both Russian and foreign;
• authoritative tools (guides, recommendations, standards) that allow not only to evaluate services in terms of availability, but also to systematically improve them in different respects ^[24]

Ministry of Economic Development began to improve public services with artificial intelligence

On June 24, 2022, the Ministry of Economic Development and Sberbank signed a cooperation agreement, under which a pilot project is being launched aimed at improving the provision of public services. Read more here.

In Russia, a law has been adopted allowing self-employed to get up for tax registration through State Public services

On June 21, 2022, the State Duma of the Russian Federation adopted in the third (final) reading a law allowing self-employed Russians to register for tax through the Unified Portal of Public Services. Citizens of the countries of the Eurasian Economic Union (EAEU) will receive a similar opportunity. Read more here.

Launch of a designer of digital public services for departments and regions

On June 21, 2022, the Ministry of Digital Development of the Russian Federation announced the launch of a designer of electronic public services for departments and regions. The service allows you to three times speed up the process of launching services for citizens, while basic programming knowledge is enough to work in it, the ministry said. Read more here.

Mir Virtual Card Integration Plan

On June 16, 2022, the Ministry of Digital Development announced that Maksut Shadayev and the general director of the Mir payment system Vladimir Komlev had signed a cooperation agreement.

The document provides for the possibility of integrating the Mir card into a personal account on Public services for simplified receipt of social support measures. Thus, benefits can be used using a virtual social card. Read more here.

58 regions connected to the service of calling a doctor at home through Public services

On June 15, 2022, the Ministry of Digital Development announced that, on behalf of the president, an online service for calling a doctor at home Public services implemented on the portal. Residents of 58 regions can already use it for June 2022. Until the beginning of July, all subjects of the Russian Federation must connect to the service . Read more here.

Start of the service for accepting applications to colleges

On June 14, 2022, a service for accepting applications to colleges began to work on State Public services. The Ministry of Digital Development announced this on June 14, 2022. Documents can be submitted to an unlimited number of educational organizations, specialties and professions can be selected by any. 1180 colleges in 36 regions have already connected to the service. It will be possible to submit documents until August 15. If there are still free seats, the acceptance of documents will be extended until November 25.

The service is available to users of Public services with a confirmed account. You can apply only for full-time education. This can only be done by the applicant himself.

When filling out an application, you need to:

• Indicate the level of education (grades 9 or 11).
• Select an educational organization.
• Specify whether special conditions are required.
• Indicate individual achievements (victories in olympiads, competitions or sports competitions).
• Check personal data that are pulled up from your personal account at Public services (full name, SNILS, passport data, etc.).
• Check the education data and attach a scanned copy of the education document.
• If necessary, upload additional documents.
• Indicate the contacts of the parents, in case the admission committee cannot contact the applicant.

At the stage of selecting an educational organization, information about the conditions for admission will appear in the form. For example, it will be clear whether a medical certificate is needed for admission to the selected college, whether a hostel is provided, whether there are entrance exams. It will be possible to choose full-time or part-time education on a budgetary or paid basis.

The service for accepting applications to college on Public services takes into account all the interests of applicants and simplifies the procedure for submitting documents as much as possible. The form allows you to indicate that special conditions are required for admission due to disability or a place in the hostel is required. Admission under the contract on targeted training is also provided. The applicant will only have to pass the entrance tests, if necessary, and by August 15 bring the originals of the documents on education to where he decides to study, "said Russian Deputy Head of the Ministry of Digital Development Oleg Kachanov.

After submitting the application, information will be received in the personal account about all stages of its consideration, the date of additional entrance tests and their results. Competitive lists for each of the selected specialties can be tracked on the interim results page.

"Having a Baby" Super Service Empowerment Plan

June 10, 2022 Ministry of Digital Development Russia announced the expansion super service "Birth of a Child" of opportunities with the departments responsible for the provision of services.

Electronic birth registration is already available on Public services, thanks to which parents do not need to provide paper documents in order to register birth. From July 2022, as part of the superservice, it will be possible to submit one application for three services related to the birth of a child at once. Read more here.

USE results became available on Public services

On June 9, 2022, the Ministry of Digital Development of the Russian Federation announced the launch of non-portal Public services of service for viewing the results of the Unified State Exam (USE). Read more here.

Launch IT Support Section

Ministry of Digital Development Russia On June 8, 2022, it announced the launch of a section on the Public services portal dedicated to support measures ITindustries-.

Now all benefits are collected in one place. You can immediately understand to whom the support measure is intended, what status it has (accepted or is still at work), at what stage of development it is, what conditions for applying the measure and its validity period.

In total, the section contains a catalog of 12 blocks:

• Tax breaks
• Soft loans
• Grants
• Stimulating demand
• Preferential mortgage
• Reprieve from the Army
• Exemption from inspections
• Employment of foreigners
• Inclusion in registries
• Accreditation
• IT education
• Raising funding

Each block has all the necessary regulatory framework, you can also read frequent questions to the desired extent and ask your own.

The functionality of the section will be supplemented over time: it is planned to expand the list of support measures. In the section, you can find the news feed and familiarize yourself with all the changes first.

It is important for us that both IT and digital solutions companies can quickly and easily get information about all the support measures available to them on the same portal. As of June 2022, there are 12 blocks in the specialized section of the Public services: grants, tax breaks, preferential loans and mortgages, exemption from inspections and others. The list will be updated and expanded, - said the Deputy Head of the Ministry of Digital Development of Russia Maxim Parshin.

On Public services, Russians can now get their credit history

At the end of May 2022, Prime Minister Mikhail Mishustin signed an order that expanded the list of government services available in electronic form. One of them is a service for providing information from the state register of credit bureaus.

As the press service of the Cabinet of Ministers clarifies, Russians will be able to receive an extract from the credit bureau on the State Public services portal - a report that reflects the quality of loan services by borrowers.

Also, on the Unified Portal of State and Municipal Services, citizens will be able to make an appointment with a notary. The service has two options:

• one of them will make it possible to make an appointment on the issue related to the opening of a hereditary case and obtaining a certificate of the right to inheritance;
• the second - for an appointment on all other issues.

Earlier, as an experiment, residents of the Belgorod region and the Khanty-Mansiysk Autonomous Okrug could use an electronic record to the notary. Now it has been decided to introduce such an electronic service throughout the country, the Government of the Russian Federation said.

In addition, the order signed by Mishustin provides for the expansion of the list of electronic services for business. Thus, entrepreneurs using the portal of public services will be able to receive information from the register of investment advisers, the register of audit organizations in the financial market and other information.

It is noted that the decision made by the government became part of the work carried out by the Cabinet of Ministers to simplify access to public services. In April 2022, Mikhail Mishustin approved the concept of a phased transition to providing citizens with most state and municipal services 24 hours a day 7 days a week. The work is scheduled to be completed by the end of 2023.^[25]

Putin allowed to receive TIN on Public services

At the end of May 2022, Russian President Vladimir Putin signed a law that allowed citizens of the country to receive a taxpayer identification number (TIN) through a single portal of Public services.

According to RIA Novosti, with reference to the text of the law published on the official portal of legal information, individuals will be able to send an application for tax registration in electronic form through the State Public services portal, signing it with an enhanced unqualified electronic signature. In turn, the Federal Tax Service can send TIN to such an individual also in electronic form through State Public services.

It is noted that before citizens could apply for registration with any tax authority or fill it out on the official website of the Federal Tax Service. In both cases, you must visit the tax office to obtain a certificate.

The law, which allows you to apply for registration with tax authorities through the website of public services, will enter into force on December 1, 2022. As Prime Minister Mikhail Mishustin noted earlier, the new service will significantly facilitate and speed up "many formal procedures, including those related to obtaining the necessary documents and certificates." An important circumstance is also that people will not visit institutions and departments to obtain documents in a difficult epidemic situation, the Prime Minister of the Russian Federation emphasized.

By the end of May 2022, a service is operating on the State Public services portal that allows citizens to recognize their TIN. To receive the service, users need to authorize and fill out the application in electronic form. A TIN is needed, for example, to find out if a person has unpaid taxes, or if he decides to register as an individual entrepreneur.^[26]

The possibility of electronic registration of the birth of a child

On May 20, 2022, the Russian Ministry of Digital Development announced that, together with the Ministry of Health, the Ministry of Justice, the Ministry of Finance and the Federal Tax Service of Russia, they had transformed the process of registering the birth of a child. Read more here.

The beginning of the transfer of applications to the FIU for payments for children from 8 to 17 years old

From May 1, 2022, Public services began to transfer user applications to the FIU for processing payments for children from 8 to 17 years old. The opportunity to fill out and send an application is available on the portal from April 26, and from May 1 - also on a personal visit to the MPSC and the FIU client services.

For families with children from 8 to 17 years old, there is already a benefit introduced in 2021, but it can only be obtained if the child is raised by a single parent or alimony has been appointed. This payment, established by presidential decree on May 1, 2022, assumes the following conditions:

• the child has citizenship RUSSIAN FEDERATION and lives in; Russia
• the child is already 8 years old, but not yet 17;
• an application is submitted by one of the parents or a legal representative with Russian citizenship and permanent residence in Russia;
• the average per capita family income is no more than the subsistence minimum per capita in the region. Income for 12 months preceding 4 months prior to the month of circulation shall be taken into account;
• family property not more than the established list;
• adult family members in the calculated period had an income or a valid reason for his absence (unemployed status (the period up to 6 months is taken into account), child care up to 3 years, pregnancy, etc.).

The amount of payments is calculated individually, based on family income, and is 50, 70 or 100% of the regional subsistence minimum for children.

Even if a parent already receives benefits for children from 8 to 17 years old, they can still submit this application. If the household income has decreased, the payments can be revised upwards, and then a new benefit will be assigned. In the direction of reduction, payments cannot be revised, the family will continue to receive the already appointed allowance.

The State Public services portal allow you to conveniently and quickly fill out an application online without visiting the authorities and without preparing additional documents. Thanks to the opportunity to issue an application in advance, many parents submitted applications until May 1 and will be able not to be distracted during the holidays, "said Oleg Kachanov, Deputy Minister of Digital Development, Communications and Mass Media of the Russian Federation.

Most of the data required to fill out the application is automatically pulled into the form from the personal account on the Public services. You just need to check their relevance.

The form shall specify:

• passport data;
• SNILS;
• address;
• telephone and mail;
• marital status;
• information about children;
• additional information that may affect payment processing (for example, information on the care of disabled persons);
• method of receiving a payment (to a bank account or through a post office).

In the vast majority of cases, the payment is assigned only on application, without providing documents or certificates. Sometimes a personal visit to the FIU may be required. In this case, the list of necessary documents and the address of the department to visit will be indicated in the notification.

The period of consideration of the application is 10 working days. In some cases, it can be extended up to 30 days, notification of this will come to the user's personal account

If a positive decision is made, the money will begin to be transferred within five workers after the payment is appointed.

Ministry of Digital Development of the Russian Federation: It will be possible to obtain a TLS certificate on the public services portal

On March 4, 2022 Ministry of Digital Development of the Russian Federation , they announced that in the near future regulatory legal acts would be adopted regulating the work of the National Certification Centre on the free issuance of TLS certificates Russian legal to persons. It will be possible to obtain a TLS certificate on the portal Public services in a completely remote mode. More. here

Free access through the "Available Internet" option

Most mobile operators have connected the "Available" option, Internet thanks to which access to Public services social network and to "" Vkontakte will be free. This was Ministry of Digital Development of the Russian Federation reported on February 25, 2022. More. here

The ability to obtain a certificate based on the results of the test for antibodies to COVID-19

The Ministry of Digital Development of Russia on February 21, 2022 announced the launch of another service. Now at the Public services (in accordance with the changes made to the order of the Ministry of Health of Russia dated 12.11.2021 No. 1053n and coming into force with 21.02.2022), you can obtain a medical certificate based on the results of a test for antibodies to COVID-19. Read more here.

Add a page for foreign nationals

On February 22, 2022, the Ministry of Digital Development announced that a page for foreign citizens had appeared on the Public services. This section will combine information and services necessary for the life and work of a foreigner in Russia, and simplify the procedure for legalizing labor.

In the section on Public services, a foreign citizen can:

• get access to the database of vacancies on the site "Work of Russia";
• check restrictions on entry into Russia;
• sign up for the Ministry of Internal Affairs to submit documents for registration of a patent;
• obtain a statement of salary and pension experience;
• submit a complaint to the labor inspectorate if the employee's rights are violated.

To register an account with Public services, you need to go through several stages in sequence:

• Sign up for a simplified account. At this stage, only the full name and email address are required;
• issue SNILS through its employer or independently in any territorial body of the FIU;
• buy a Russian SIM card. This can be done in the cabin of any telecom operator by presenting a passport;
• confirm your identity through an online bank, if there is a Cartarossian bank, or in the service center for users of Public services.

Mishustin allowed children to register with public services

In February 2022, the Prime Minister Mikhail Mishustin signed a decree that allowed minor citizens Russia to register on the State Public services portal.

According to the press service of the Cabinet, teenagers over 14 years old will be able to create accounts on Public services on their own. To do this, they will need to indicate their SNILS, passport data, mobile phone number and email address. Their parents will be able to register children under the age of 14 if they have an account on the portal.

According to Mishustin, teenagers with the help of a personal account on Public services will receive a number of opportunities. In particular, they will be able to enter their electronic diary, find out grades and homework, receive information about admission to an educational institution, and also apply to earn extra money during the holidays.

This important legislative change will save children and their parents from visiting instances and collecting documents, - said the head of the Government of the Russian Federation at a meeting with deputy prime ministers.

Mishustin recalled that the portal Public services created in order to make it easier for citizens to communicate with state bodies and quickly, effectively solve everyday issues. According to the prime minister, by February 7, 2022, children can use the portal services only through the parents' account, which is not always convenient.

In addition, according to Mishustin, Russia will now constantly monitor the quality of the provision of state and municipal services.

All organizations that do this will send information to a special information system. Thus, we will create a mechanism for the prompt receipt and processing of data on all public services that find themselves in our country, "he explained.[27]

"Rostelecom" integrates the Public services portal with the Unified Biometric System for 1.2 billion rubles

As it became known in mid-January 2022, Rostelecom began integrating the Public services portal with the Unified Biometric System (EBS). To do this, the company signed a contract with Ministry of Digital Development for 1.2 billion rubles. Read more here.

Entry into your personal account will be possible using EBS data

Deputy Prime Minister Dmitry Chernyshenko announced the development of a new user authentication factor for the Public services portal. Entry into the personal account will be carried out using a single biometric system, the Russian Ministry of Digital Development reported on January 18, 2022.

As assured in the department, there will be no restrictions on the use of the State Public services portal in connection with the introduction of biometrics. All existing services will remain available even to those who refuse to hand over biometrics. The Deputy Prime Minister recalled that the EBS was launched at the end of 2021. This was a big step towards achieving the national goal "Digital Transformation," set by President Vladimir Putin.

"Public services are one of the most popular portals in the country. More than 93 million people have a confirmed account on it. To protect their data, the Government uses modern technologies, including the use of biometrics. It will allow not only to make the portal more convenient and expand the number of services provided, but also to increase the security of personal data of Russians. The ability to enter your personal account for biometrics will become available within six months, "said Dmitry Chernyshenko.

The Deputy Prime Minister emphasized that the use of biometrics at the entrance to the portal is voluntary and will be installed at the request of a citizen.

"Biometrics expands the capabilities of State Public services users, but does not impose any restrictions on existing services. If a university student wants to pass the exam remotely, he will need to pass biometrics - this is necessary to confirm his identity. At the same time, the user will always have the opportunity to come to the university and pass the exam in person. In any case, it will remain possible to choose the option to receive the service. The delivery of biometrics will be necessary to confirm the identity when providing a number of services, this will avoid crimes when making legally significant transactions. I emphasize once again that all existing services will remain available to registered users without the need to submit biometric samples, "said the head of the Russian Ministry of Ministry of Digital Development Maksut Shadayev.

As of January 2022, users can protect their account from theft using a numeric SMS code. This is two-factor authentication.

"With each authorization on Public services, users receive a one-time code for a confirmed mobile phone number and enter it on the website. You can enable this option yourself in the "Security" section of your profile. Few people use it. The Ministry of Digital Development plans to make the SMS authorization confirmation option enabled by default in order to improve the security of accounts. The user can also include a test question option in the profile, the answer to which is known only to him. This will help in restoring access to the account, "said Russian Deputy Head of the Ministry of Digital Development Oleg Kachanov.

To confirm login to the account using a one-time numerical code, the Ministry of Digital Development has prepared amendments to the Federal Law "On Communications." They assume that all carriers will transmit such short text messages immediately. The rule of law has already entered into force on January 1, 2022.

The Ministry of Digital Development Russia also reported that changes to by-laws that regulate the procedure for use two-factor authentications will be published in the near future for public discussion. In the future, the government will form a list of resources on which two-factor authentication will be a priority. The list will include sites that require additional. information protection

Ministry of Labor connects GIS in the field of social support to public services

On January 11, 2022, it became known about the decision of the Ministry of Labor of the Russian Federation to integrate the state information system "Unified Centralized Digital Platform in the Social Sphere" (GIS ETS) with the portal of Public services. The ministry sent the corresponding draft government decree for approval to the interested departments. Read more here.

2021

Putin allowed to sue through the Public services

At the end of December 2021, the president Russia Vladimir Putin signed a law allowing citizens to sue online. In particular, a statement of claim, complaint or submission is allowed to be sent through the portal. Public services The law came into force on January 1, 2022. More. here

The source code was Public services leaked to the Internet

At the end of December 2021, it became known about getting into the Internet source codes of the regional portal of the Public services of the Penza Region.

According to the publication "Durov's Code," the source code of "Public services" was the first to post the resource cybersec.org. In the future, the topic discussing the situation appeared on the Habr platform. The authors noted that the code was downloaded from the subdomains of the mos.ru, where it was stored unencrypted.

After studying the code, it turned out that Public services were created on the Bitrix engine, and the ESIA authorization system was based on OpenID. The author noted that his study will help find other vulnerabilities in the system and close them or turn them in their direction and steal user data.

Informzaschita also reported the discovery of a private key in leaked files for communication with the server of the Unified Identification and Authentication System (ESIA), which is used to identify users on the federal and all regional websites of Public services. Access to the key, experts say, gives privileged rights in the system.

The very fact of leakage of the source code and the SSL certificate key does not mean that it can be used, "this may be a test key that is often used in development," objected Alexander Kovalev, deputy general director of Zecurion. Such an incident allows you to find even more portal vulnerabilities than with external scanning, says Igor Bederov, head of T.Hunter.

According to the founder of the service for intelligence of data leaks and monitoring, Darknet DLBI Ashota Hovhannisyan the leakage of user data did not occur.

The Ministry of Digital Development said that the data of State Public services users are under protection, there is no threat of illegal access to the source codes of the service, and the portal works as usual.

The ministry added that they revealed shortcomings in the work of one of the regional portals, which does not have access to the data of the federal portal of public services and the intersection of source codes with it.^[28]

Russia adopted a law on the presence at court hearings online with identification through Public services

On December 21, 2021, the State Duma adopted in the third reading a law on remote court hearings. Among other things, it allows you to send documents (statements of claim, complaints, submissions, etc.) to the court through the Public services portal. Read more here.

Launch of a proactive information service on compulsory medical insurance digital services on the State Public services portal

On December 2, 2021, the Ministry of Digital Development of Russia and the Compulsory Health Insurance Fund (MHIF) announced the launch of a notification service on the State Services portal within the framework of the Compulsory Medical Public services Digital Services project. The service will provide proactive information support for each citizen in the process of obtaining medical services under compulsory medical insurance, will minimize visits to medical institutions, and will also relieve unnecessary burden on the staff of medical organizations. Read more here.

The Ministry of Digital Development registered the trademark "Public services"

On December 1, 2021, the Ministry of Digital Development of the Russian Federation announced the registration of the Public services trademark. Thanks to this, the department hopes to fight fraudsters more effectively.

As Interfax reports with reference to the press service of the Ministry of Digital Development, from now on, Public services is not only an all-Russian portal, but also an officially registered trademark.

Now our fight against phishing sites will be even easier, - the news agency quotes the words of Deputy Head of the Ministry of Digital Development Oleg Kachanov.

For a long time, the department has been monitoring resources that tried to imitate the State Public services website. Especially the activity of fraudsters trying to cash in on the theft of personal data of Russians has intensified during the COVID-19 coronavirus pandemic. Attackers tried to copy the appearance of the site in order to get information about users and their e-wallets.

Our fight will become even more effective. Here is our trademark, accordingly, everything that is forged for it can be classified as fraudulent activity, - said the deputy minister.

According to him, the Ministry of Ministry of Digital Development is fighting fraudsters imitating the State Public services portal, both from a technical and legal position.

"Public services" is really the most visited, most popular state information resource in Russia at least. Therefore, we are working to move everything towards automation of the process as much as possible, so that citizens can always use the portal services as conveniently and simply as possible, "Kachanov added.

Earlier in 2021, it became known about the scheme of cyber fraudsters who sent a notice to the victim on behalf of Public services. In it, the victim was reported that due to a technical failure, there was an detachment from the clinic and persistently offered to re-register and pay duties.

It is expected that the mobile application "Public services" will be updated by early 2022.^[29]

Introduction of the possibility of registration of pension savings and refusal of monthly payments

On November 22, 2021, it became known that Prime Minister Mikhail Mishustin signed a government decree, which allowed the registration of a one-time payment of pension savings through the State Public services portal.

As the head of the Cabinet noted at a meeting with his deputies, citizens will not need to visit the Pension Fund of the Russian Federation in most cases or send papers by mail. The innovation will simplify the procedure, reduce the time to receive a lump sum payment, save energy and save people's health, Mishustin emphasized.

The government recalled that pension savings are formed from deductions from a person's employer and income from investing money from the PFR or NPF, depending on where the savings were formed.

People who receive an insurance pension for disability or loss of the breadwinner or a social pension can receive money at a time. Also, all money can immediately be received by Russians who have a funded pension when appointed would be less than 5% in relation to the amount of the insurance and funded pension.

All pension savings can be obtained at once by men born in 1953-1967 and women born in 1957-1966, if they officially worked from 2002 to 2004 and their employer paid insurance premiums.

As specified in the FIU, a person can re-apply for a one-time payment if new pension savings are received on his individual personal account. This can be done no earlier than five years from the day of the previous application for a one-time payment.

In the event of the death of a person, his pension savings under certain conditions can be paid to successors. To receive the funds of the deceased, the successors need to contact the insurer, whose savings were formed. This is either the FIU or the NPF. The relevant application is submitted no later than six months from the date of death.^[30]

Mass appearance of fake public services sites

From October 18 to October 21, 2021, 48 domain names were registered in the .ru zone, imitating the portal of public services (gosusliga.ru, gosusluni.ru, etc.). This was reported by experts from Infosecurity a Softline Company.

The emergence of a large number of fake sites of public services occurred against the background of the introduction of non-working days due to the worsening situation with the coronavirus COVID-19 and the launch of QR codes to visit public places in the regions.

Fraudsters in Russia began to massively create clone sites of public services after the introduction of QR codes in the regions

Fraudulent sites are created to achieve two goals: to make money selling fake QR codes and for phishing - to access a user's personal data or infect his device with a virus. The head of the "Internet Search" Igor Bederov explained that it is to sites imitating "Public services" that links to fake certificates are made.

Information security experts warn that by turning to swindlers for the purchase of fake vaccination certificates and for fake results of allegedly carried out PCR tests, customers risk becoming victims of ransomware and losing all their savings.

Lawyers interviewed by the publication recalled that for the use of false certificates, Russians can receive imprisonment of up to two years or a fine of up to 700,000 rubles, if it is proved that the actions of the violator led to a massive illness. Buyers of fake QR codes and PCR tests can pass under Art. 6.3 of the Administrative Code, which provides for a fine of up to 40,000 rubles.

The Ministry of Digital Development told the publication that the department is constantly monitoring the creation of resources with domain names that look like gosuslugi.ru, they assured there. According to the results of the analysis, part of the resources is blocked, the rest are under control until illegal content or actions are identified. According to the ministry, 100-200 suspicious resources are blocked every month.^[31]

Launch an interactive form to participate in elections

On October 14, 2021, the Ministry of Ministry of Digital Development announced the launch of an interactive form on the State Public services portal for the participation of citizens in the All-Russian Population Census.

Users of the unified portal of Public services to fill out an electronic census form need a confirmed or standard account. You can fill out the form from, computer, anywhere tablet smartphone where there is access to. Internet Those living Russia in citizens of others countries can also take part in the census, for this they need to have an account of a foreign citizen on the State Public services portal with a confirmed SNILS.

This is the first digital census in our country. The main innovation is the ability for residents of Russia to independently fill out an electronic census form on the State Public services portal. This option can be used by about 100 million Russians with a standard or confirmed account. For the first time in the history of the country, all scribes will go not with paper books, but with tablets of domestic production, of which 360 thousand were produced. In the future, tablets are planned to be reused for research by Rosstat, as well as to improve the provision of services to citizens, especially in the social sphere. Due to digitalization, Rosstat will be able to process census forms faster using data technologies. In particular, artificial intelligence technologies will be used, - said Deputy Prime Minister of the Russian Federation Dmitry Chernyshenko.

The electronic census form is specially adapted for the State Public services portal in such a way that it is convenient to fill out the questionnaire. A simple and intuitive user path is implemented, hints are used. The time for filling out the sheet on the portal is 15-25 minutes. It is important that the draft of the census sheet is saved in each input field. That is, the user can take a break and complete the questionnaire later, - said Russian Deputy Head of the Ministry of Digital Development Oleg Kachanov.

On the State Public services portal, you can fill out an electronic census form from October 15 to November 8, 2021.

The previous All-Russian population census took place in 2010. During this time, according to Rosstat, about 100 million demographic events occurred in the country: births, deaths, marriages and divorces, moves to a new place of residence. The census will help to obtain the most up-to-date and accurate information on the structure of Russian society, national composition, education, housing conditions and many other characteristics. The data will make it possible to make decisions important for the country and the population for a decade to come.

Beeline subscriber accidentally found out that 1.7 thousand corporate numbers were registered to it

A TAdviser resident who faced Moscow Ekaterina Litvinova fraud when registering cell numbers for her turned to the editorial office. personal data According to the citizen, it follows that she saw in her personal account on (EPGU Unified Portal state and Municipal Services, "Goservugi") 1732 information messages about the provision of the service "Activation of Corporate Card SIM." Read more here. [1]

Selection of settlements to connect to the Internet within the framework of the CSP program

Russians will vote on the State Public services portal for settlements that will be connected to high-speed Internet in 2022. A special section with a voting form has opened on the portal. This was announced on October 11, 2021 by the Ministry of Ministry of Digital Development.

In order for the village, village, aul and other settlements to connect to the mobile communications 4G (), LTE it is necessary to vote for them on the State Public services portal by November 15, 2021. All settlements with a population of 100 to 500 people take part in the voting. Residents of all regions can vote, except for and, Moscow St. Petersburg which are not included in. Digital Inequality Elimination Program

To participate in the voting, a citizen needs a confirmed account on the Public services portal and permanent registration in the region for which the user votes. It is also possible to send a paper letter to the Ministry of Digital Development of Russia. In the letter, you need to indicate the name, registration address and name of the settlement to which you need to communicate.

In two months, a list of 2,000 settlements that will be connected to the Internet in 2022 will be published on Public services. Thus, in 2022, at least 10% of all settlements with a population of 100 to 500 people will receive access to 4G, and in 2024 their number will increase to 30%.

To implement the voting functionality on the State Public services portal, a feedback platform (PIC) is used. POS allows in a short time to collect feedback from citizens, promptly take into account the results of voting. In the spring of 2021, through the Public services portal and the feedback platform, Russians have already left proposals for the choice of public areas planned for improvement in 2022.

On the risks of electronic documents and digitalization. Comments by Kasperskaya and Chernyshenko

Kasperskaya - about the risks of electronic documents and digitalization:

• With electronic services, everything is quite difficult. My deep conviction: it is imperative to maintain a parallel paper system. No matter how many years have passed, you need to store paper, just in case of failures in the electronic system.
• Backups, of course, are being made. But electronic forgery of documents is still possible, for example, as a result of targeted hacking. Moreover, such a fake is simpler and easier to cover your tracks with it: if documents are forged by an IT specialist with high access rights, then he also fakes his access logs. In addition, all formats and storage media live no more than 15-20 years, for example, now there is a huge problem reading floppy disks of the 1990s. Well, the problem of disconnecting electricity in the event of an emergency, disasters, wars - does not go anywhere.
• In my opinion, you cannot make an electronic copy with the original. Paper media should still be considered originals and saved as a basic tool. Of course, for electronic documents there should be tiered protection systems, cross-storage systems, automatic redundancy; the methods of linked lists should be used when its cryptographic fingerprint is included in the document - a checksum, so that if changes are made in the document, this can be seen. This is all the enthusiasts of electronic document management promise us, of course; but risk factors - the human factor, corruption, persistent leaks, media unreliability and short-lived formats - remain.
• Some officials are directly driving us towards digitalization. But they do not fully understand that, among other risks, there is the following, structural: a new shadow government will appear in the country, namely, the power of people who create and use digital systems - IT specialists, digital clerks, their bosses.
• Suppose City N develops a facial recognition system that should "recognize" say 10 thousand persons for admission, for example, to important objects, and also should not recognize 5,000 other, "secret" persons on the street - for example, intelligence officers or high authorities. Do you think the developer will resist the temptation to give his face in the database a special status - allow himself admission anywhere or, conversely, make himself "invisible"? And his boss? Corruption and data compromise will arise instantly - and it is difficult to detect it, very high qualifications are needed.
• Naturally, his boss will also use the personal data of citizens and colleagues in his career activities. There are a lot of such risks, because these are people, and not just technologies, in the digital environment, powerful social effects that are unforeseen by digitalizers are guaranteed to occur. Digitalizers often do not want to understand this.

Deputy Prime Minister Chernyshenko:

• By 2024, we plan to provide all services for drawing up certificates, payments and benefits remotely.
• Creating a digital profile of a citizen will help make obtaining both state and commercial services quick and convenient, without the need for personal presence and, accordingly, the use of paper analogues of documents.
• All the main processes are concentrated in the smartphone, and our task is to ensure open and, most importantly, quick interaction between people, the state and business.
• We plan that by 2024, 85% citizens of the country will have an account for Public services, and at least 50 million people will use the biometric identification service.
• By 2024, 60% of State Public services users will be able to use a cloudy electronic signature, and all letters from government agencies will be electronic. The transition to electronic document management will allow Russians to use a cloud signature when signing electronic documents without the need for personal visits, exchange legally significant documents, and store signed documents.
• It will be possible to sign electronic documents on smartphones.
• By 2024, all new roads and newly commissioned residential buildings will be provided with Internet access infrastructure. By this time, LTE networks will cover 80% of federal roads, 100% of settlements with more than 2 thousand people. And by 2030, the entire territory of Russia will be covered with high-speed satellite communications.

Applications for connection to gas networks are open at State Public services

On September 15, 2021, the Russian Ministry of Digital Development announced that a service had Public services launched on the portal, through which users can apply for free connection of land plots to the gas distribution network as part of a social dogasification program. The program was announced by the President of the Russian Federation in his annual Address to the Federal Assembly in April 2021.

"We have transferred into electronic form an extremely popular socially significant service. According to the Ministry of Energy of Russia, about 5 million Russians have the right to free organization of the "last mile" to the borders of their land within the framework of the dogasification program. Now each of them can apply through State Services for connection to gas and track the status of execution, "said Andrei Chernenko, deputy head of the Ministry of Digital Science of Russia.

The application for connection submitted through the Public services will be automatically sent to a single gasification operator of Gazprom Gas Distribution JSC and considered within 24 hours. Information on accepting an application will go to your personal account on the portal.

Free connection is available to the owners of those households that are located within the boundaries of gasified settlements. You can check the possibility of connecting a household to gas networks on the official website of a single gasification operator.

According to the instructions of the President, accelerated dogasification in Russia is planned to be carried out until 2023.

Launch of a service for obtaining digital birth, marriage and divorce certificates

On September 14, 2021, the Ministry of Digital Development of the Russian Federation announced the launch of a service on the portal of public services that allows you to obtain digital act records of the registry office (marriage and divorce certificate, birth certificate for yourself and children, name change certificate). Read more here.

Electronic public services will be provided in the branches of the Russian Post

Russian President Vladimir Putin approved a list of instructions and recommendations to the government after the United Russia congress. One of them concerns the expansion of the list of services provided in the branches of the Russian Post. Read more here.

Ministry of Digital Development of the Russian Federation has released a mobile application Public services.Avto "

In September 2021 Ministry of Digital Development of the Russian Federation , it released the mobile application Public services.Auto"," which allows the inspector to be presented TRAFFIC POLICE QR with a code instead of the traditional plastic vehicle registration certificate (STS). More. here

Start of issuing electronic death certificates in the Russian Federation

On September 1, 2021, death certificates in Russia began to be issued electronically. Previously, the relatives of the deceased had to receive a paper medical death certificate, which must be handed over to the registry office in order to amend the civil status acts there and issue a death certificate. Read more here.

Launched the application Public services. Culture "for free visits to theaters and museums

On September 1, 2021, the Public services. Culture application was launched in Russia for buying tickets to theaters, museums, etc. This service was developed for the launch of the Pushkin Map program, which will allow Russians aged 14 to 22 to visit cultural institutions for free (theaters, museums, galleries, philharmonic, concert halls). Read more here.

The government approved the automatic filling of documents on public services

As it became known on September 6, 2021, the Government of the Russian Federation approved the expansion of the functionality of a single portal of public services. Now users will not need to completely manually fill out online applications and search for paper documents - the system will do this automatically.

According to the press service of the Cabinet, when citizens apply for a service, the portal information system will be able to request the necessary data from authorities or organizations and independently enter them into the necessary fields. At the same time, such a request will be sent exclusively at the time of filling out the application, and after sending it, the received data will not be stored on the public services portal.

So, for example, when online applying for registration at the place of residence, the portal will be able to make a request to Rosreestr and confirm the possibility of registration of the applicant and his family in the specified residential premises.

In addition, when a citizen submits an application for subsidies and various payments, the portal will be able to online check the applicant's registry office certificates and pre-fill the document with the data received.

Meanwhile, the head of the Ministry of Ministry of Digital Development RFMaksut Shadayev said on September 6, 2021 that users of public services in their personal account should soon gain access to the entire electronic medical record.

In the very near future, users of the Public services portal in their personal account should get access to electronic appointments, prescriptions, test results, medical research. In general, to the entire electronic medical record, - said the minister.

Earlier, Shadayev spoke about the new technology on the Public services portal, thanks to which the parents' application for payments from the state will be filled out automatically. The initiative was implemented within the framework of the Digital Economy national project. ^[32]

On Public services it is possible to issue a temporary registration without visiting the department

On September 2, 2021, the Ministry of Digital Development of Communications and Mass Media of the Russian Federation announced that a digital service is available on the public services portal that allows Russian citizens to register at the place of stay without visiting the territorial unit of the Ministry of Internal Affairs. The service was launched Ministry of Digital Development Russia and the Ministry of Internal Affairs of Russia.

Visiting a subdivision of the Ministry of Internal Affairs or multifunctional centers (management companies) by all owners of residential premises will no longer be required - owners can give consent through public services.

After the execution of the application submitted through the state services, the certificate of temporary registration will become available electronically in the personal account of the portal user. An electronic certificate certified with an enhanced qualified signature has the same force as a paper document with the seal and signature of the relevant official.

The service implements the most common life situations, for example, filling out applications for temporary registration from a family of several people, thanks to which the service has become simple, understandable and requires a minimum of time to fill out and send an application to the department, "said Russian Deputy Head of the Ministry of Digital Development Dmitry Oguryaev.

The certificate of temporary registration, which will go to the user's personal account on the portal, is equivalent to a paper document certified by an official of the Ministry of Internal Affairs of Russia.

The service by the beginning of September 2021 is available in all constituent entities of the Russian Federation.

The Ministry of Internal Affairs expects that these changes will improve the quality of the provision of state registration services, make it more convenient for citizens, and also reduce labor costs on the part of employees of registration authorities.

The Ministry of Internal Affairs reported that by the beginning of September 2021, more than 2.5 thousand migration units are involved in the provision of services. Considering that more than 90% of information in interactive forms is filled out automatically, possible errors in filling the information system are minimized, the press service of the department noted.

The service of registration of temporary registration of the Ministry of Internal Affairs continued the development of services that are completely remote. From September 1, 2021, Russians can appeal fines from the traffic police remotely, that is, through the portal of public services. Moreover, this can be done with fines both in your region and in any other.

The Ministry of Digital Development will oblige telecom operators to open free access to public services to activate SIM-cards

In mid-August 2021, it became known about a new way to protect SIM cards from fraudsters, which is preparing to introduce Ministry of Digital Development of the Russian Federation. The essence of this method is to provide access to the portal of public services before activating the SIM card. Read more here.

The Ministry of Digital Development has developed a procedure for the interaction of ESIA with regional identification and authentication systems

The Ministry of Digital Development, Communications and Mass Media of the Russian Federation has developed a procedure for the interaction of a unified identification and authentication system (ESIA; certifies the identity of a citizen for the use of electronic public services) with regional identification and authentication systems. The corresponding document was published on August 3, 2021 on the federal portal of draft regulatory legal acts. It is due to take effect in less than a month - September 1.

In accordance with the government decree, when registering with the ESIA and in the regional identification and authentication system, when providing citizens with public services online, the applicant must indicate and certify the following information using state information systems: surname, first name, patronymic (if any), SNILS, gender, date of birth, identity document details (series, number by whom issued, date of issue, subdivision code), citizenship information, address of residence (registration).

The document also establishes requirements aimed at mandatory fulfillment by bodies providing state services, and bodies providing municipal services, as well as by the operator of the EPGU and operators of regional portals of state and municipal services of the obligation to conduct identification and authentication procedures for citizens and legal entities.

In addition, the document describes the procedures necessary to ensure the possibility of authorized access to a single portal of state and municipal services (EPGU) using a regional state information system that provides identification and authentication, the explanatory note says.^{[33] [34]}

Introduction of identification through banking applications

At the end of July 2021, it became known about the upcoming launch of identification on the public services portal through banking applications. The experiment will take place from September 1, 2021 to December 31, 2022.

To receive public services through bank identification from citizens, you will need to give one-time consent through the portal of public services - according to the equation of bank identification with identification in the ESIA to receive public services in the bank's channels. Citizens will be able to:

• obtain information on the progress of the enforcement proceedings;
• issue insurance, funded pensions and state pension provision;
• receive information about their appointment;
• submit applications for registration of the vehicle for state registration;
• amend its registration data or terminate state registration;
• issue state certificates for maternity capital.

The Ministry of Digital Development expects that the experiment should increase the efficiency of remote interaction between state authorities and citizens through various commercial organizations, as well as improve client experience in a situation of large-scale spread of the COVID-19 coronavirus.

At the end of the experiment, the Ministry of Digital Development will assess its results and prepare a report to the Cabinet of Ministers with proposals, including in terms of regulatory regulation.

Previously, the ministry has already proposed to allow the provision of public services through banking applications. In particular, it was proposed to "consolidate the possibility of providing services and making an appointment" to departments "using other information systems," including banking applications. It was planned to connect third-party services to public services.

By July 2021, you can confirm the account of the public services portal via the Internet banks Sberbank, Bank Post etc.^[35]

Launch of a service on the adjustment of individual personal account information in the FIU

Another social service for citizens, launched Public services Russia together with the FIU, has been launched on the Ministry of Digital Development portal. This was announced on July 2, 2021 by the Ministry.

An application for adjusting the information of an individual personal account with the FIU is available on Public services. With the help of the service, you can apply for the introduction or correction of information about the periods of work, periods of care for children, disabled people, military service, and so on.

Periods of work are taken into account in the personal account of each citizen of Russia in individual pension coefficients. In this regard, the future amount of the pension depends on the correctness of the records of your work activity, reflected in individual personal accounts.

If the employer has not submitted information or submitted incorrect information about the period of work, you can send an electronic application to adjust the data, if necessary, the citizen will be asked to submit supporting documents personally.

In addition, the calculation of pensions is influenced by other periods of activity (care for children and disabled people, military service, etc.), which citizens can also report to the FIU using the service.

Together with the FIU, we carry out systematic work to withdraw all services and services available in the personal account on the FIU website to the Public services. According to our assessment, more than 3 million citizens of our country will use this service annually, "said Russian Deputy Head of the Ministry of Digital Development Dmitry Oguryaev.

The correctness of entries in an individual personal account in the FIU directly depends on the size of the citizen's future pension. This service will allow you to inform the FIU in advance of information about unaccounted periods of experience and timely adjust the information if necessary. The transfer of the service to electronic form will increase the intensity of its use, - said Andrey Kigim, Chairman of the PFR Board.

The Ministry of Digital Development reported that the work on the transfer of all services and services of the FIU to Public services is carried out in accordance with the instructions of the Presidium of the Government Commission on Digital Development, the use of information technologies to improve the quality of life and business conditions.

Introduction of a 30-minute wait for entry

On July 2, 2021, it became known about the introduction of a 30-minute queue for entering the portal of public services. The Ministry of Digital Development explained this by the work carried out on the website to launch new services.

Work is underway on the public services portal to launch new services, and temporarily the portal may not be available, the ministry told RBC.

On July 2, 2021, when trying to enter the portal, an announcement appears that at the moment there are more than 500 thousand visitors on the portal and a countdown is launched. First, the wait time was 5 minutes, and then - already 30 minutes. The "Rostelecom" did not comment on this at the time of publication of the material (14:00 Moscow time).

The number of appeals on public services increased several times against the background of the start of lump sum payments to parents of schoolchildren, as well as new payments to pregnant and single parents. In addition, the load on the portal has increased significantly in recent days due to the start of a large-scale vaccination campaign against the coronavirus COVID-19.

Through public services, you can also sign up for a coronavirus vaccination. In some regions, it was made mandatory for certain categories of citizens, mainly employed in the service sector, public catering, public transport, taxis and consumer services. The first partial mandatory vaccination of workers was introduced in Moscow.

Also, the portal of public services can be used to obtain a QR code necessary for visiting catering establishments or mass events of more than 500 people in Moscow. This QR code confirms the fact of a previous disease or the presence of a negative PCR test.

In the third quarter of 2021, a radical update of the design and capabilities of the public services portal is expected. In addition, the developers say that the site should work more stable while handling a large number of users.^[36]

The main radio frequency center proposed to provide access to porn through public services

In the middle, it became known that the Main Radio Frequency Center (GRCC), subordinate to Roskomnadzor, proposed to provide access to porn through public services. The authors of the initiative believe that telecom operators should be involved in filtering porn traffic.

As Kommersant writes with reference to a study by the Scientific and Technical Center (NTC) of the State Research Center for the Regulation of the Distribution of Pornography on the Internet and International Experience of Restricting Minors from Viewing It is proposed to divide pornography into two types:

• not prohibited by law (materials submitted in the form of "naturalistic images or descriptions of the genitals of an adult and/or sexual intercourse or a sexual act comparable to sexual intercourse with the participation of adults with their consent");
• illegal (child pornography and "clearly offensive," such as rape).

To check the age limit , within the framework of the initiative, it was proposed to develop a user verification system directly on porn sites or through the entrance to the state system for identifying citizens of the ESIA on "Public services." Separately, it is proposed to introduce mandatory filtering of porn traffic on networks of operators in schools and kindergartens.

Experts have studied the experience of handling pornography on the Web in different countries, for example, in the USA, France, South Africa and others. The agency drew attention to the fact that some of them are already studying the issue of verifying the age of users of such resources using the systems being developed.

Pornography on the Internet wagon, it will not be possible to control everything, - said Karen Ghazaryan, general director of the Institute for Internet Research. - Verification on porn sites through conditional "Public services" is quite a working scheme, but I doubt that many sites will decide on this.[37]

Launch of the service for issuing extracts from the USRN to the EPGU

On May 19, 2021, Rosreestr launched a service for issuing extracts from the Unified State Register of Real Estate (USRN) on the public services portal. It was created in cooperation with the Ministry of Digital Development of the Russian Federation. Read more here.

At Public services, you can apply for a medical and social examination

Ministry of Digital Development, Communications and Mass Media of the Russian Federation April 26, 2021 reported that services medical and social expertise launched Ministry of Digital Development Russia jointly with have become available on the State Public services portal. Ministry of Labor of Russia Read more. here

Start accepting applications for testing electronic voting

On April 21, 2021, the portal of state services started accepting applications for participation in testing the remote electronic voting system as part of the all-Russian training on the use of state automated system "Vybory" and the software and hardware complex of remote electronic voting. Read more here.

The government proposes to automatically register on public services at birth

On April 16, 2021, it became known about the government's proposal to automatically register an account on the public services portal - for example, at the birth of a child or upon receipt of a passport. The corresponding initiative was included in the project "Digital Profile of a Citizen" (CPG), for the development of which the working group "National Innovation System," headed by Deputy Prime Minister Dmitry Chernyshenko, is responsible.

By mid-April 2021, registration on "Public services" is voluntary. To create an account, the user must enter passport data, SNILS, mobile phone number, email address and be identified in the mobile application or in the MPSC. 77 million citizens of the country had a confirmed account on the public services portal, Vedomosti writes.

The authors of the CPG propose that an account for "Public services" be created automatically - as soon as a citizen or his guardians apply for any document in person. Checking their identity will simultaneously become an identification for the portal of public services. Due to this, an account (personal account of a citizen) will be formed, which aggregates all his documents.

The project also assumes that in the future it will not even be necessary to receive a password to enter the site - the system will identify the Russian by face or voice if he passes the samples biometrics in. unified biometric system

It is reported that by mid-April 2021, four projects are being developed within the framework of the Digital Profile of a Citizen program. In particular, automatic registration on the portal of public services, the development of biometrics systems, centralization and systematization of the use of documents. One of the goals of the project is to increase the share of Russians registered in public services to 85% by 2024.

The project passport states that the implementation of all innovations will have a long-term socio-economic effect. So, it will three times - from 30 to 10 seconds - speed up identification when serving citizens in offline channels.^[38]

Digital assistant at Public services will inform on life situations within the framework of enforcement proceedings

The Ministry of Digital Development, Communications and Mass Media of the Russian Federation, together with the Federal Bailiff Service, is launching a pilot project to inform the population - both collectors and debtors - on various aspects of enforcement proceedings using a digital assistant on the beta version of the State Public services portal. This was reported on April 14, 2021 in the Ministry of Ministry of Digital Development.

"We see it as our task to make robot Max a universal assistant who can answer any questions on public services and advise on life situations where state services are appropriate. This requires close integration with all government agencies and a certain time to train our robot, "said Deputy Head of the Ministry of Digital Development. Russia Dmitry Oguryaev

As noted, the FSSP of Russia was the first department with which the Ministry of Ministry of Digital Development of Russia launched a informing pilot. All basic services related to enforcement proceedings are already available on the State Public services portal in digital form: informing about the progress of enforcement proceedings, petitions (appeals), digital notifications.

Dmitry Oguryaev also noted that the "last mile" of full-fledged digitalization of executive production should be the automation of consultations and navigation of life situations. It is this task that the Ministry of Digital Development of Russia and the FSSP of Russia are implementing at the Public services with the help of a digital assistant.

The innovation in the form of informing the parties to enforcement proceedings using a digital assistant is designed to use the services of the Federal Bailiff Service in a simple and understandable form. Robotic systems will make it possible to qualitatively and quantitatively increase the level of public services provided by the FSSP of Russia in favor of citizens who prefer to solve their issues online. The projected positive result of the pilot by the end of 2021 is 20% of consultations with the help of a universal assistant.

In general, in the beta version of the updated State Public services portal, the usual search has been replaced by a digital assistant to the Max robot, which operates on the basis of artificial intelligence and is trained right in the process. It will provide a "smart" search through the portal, answer users' questions online and identify their needs. This decision will increase the quality of service to users of Public services and relieve unnecessary burden on departments. In the future, the robot will also be able to call the help of a real portal operator if the user has questions after a dialogue with artificial intelligence. This year, the Max robot will acquire a voice and will be able to communicate with users in the usual voice devices for many.

Ministry of Digital Development: Registration on sites through public services will not be mandatory

The Ministry of Digital Development, Communications and Mass Media of the Russian Federation promises not to make it mandatory to register on Russian sites through public services. This was reported in the department on April 9, 2021.

As the representative of the Ministry of Digital Development told Otkritie Media, registration in social networks and on online trading platforms through an account at the EPGU will not become mandatory even after the completion of the experiment conducted by the government, regardless of its results.

The representative of the ministry added that users in Russia will always be able to choose whether to register with a separate account on the electronic platform they need or use the Public services account.

The publication, referring to the decree of the Government of the Russian Federation, notes that the Ministry of Internal Affairs of the Russian Federation will join the experiment. The Ministry of Digital Development did not answer the question whether the authorization data through "state services on Russian resources will be transmitted to the police if they suspect the user of committing a crime."

Although the experiment on registration on sites through public services by April 9, 2021 is already underway, ordinary users cannot test the function yet - the sites are not yet ready to launch the function. At the same time, the list has already been fully formed, it includes a service, HeadHunter"Авто.ру," etc., a representative of the ministry told Open Media.

HeadHunter believes that the initiative of the Ministry of Digital Development to attract socially significant companies to integrate with the ESIA is a significant step in accelerating the digitalization of communications and interaction between the state, business and society.

Yandex.Verticals says that the ability to log in to ad services through ESIA will make the market more transparent for both sellers and buyers. Ошибка цитирования Отсутствует закрывающий тег </ref>

The Ministry of Digital Development signed a contract with Rostelecom for 460 million rubles to update the EPGU

As it became known in April 2021, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation signed a contract with Rostelecom in the amount of 460.3 million rubles for the development of the Unified Portal of Public Services (EPGU).

According to the press service of the Accounts Chamber with reference to this contract, Rostelecom must perform the following works:

• conduct audience research;
• modify the platform interface;
• analyze and modernize interactive forms on the portal;
• finalize the applications "Public services" and "Public services Business";
• Integrate with other systems.

The updated portal will be launched in mid-May 2021, said Dmitry Oguryaev, deputy head of the Ministry of Digital Science, in April. The platform has been available in beta since March from the main page of the current portal.

According to Oguryaev, the updated portal will have a more "friendly" interface and a "smart" assistant robot Max, based on artificial intelligence technologies. Also, the portal will increase capacity.

The old portal was not designed for large loads, and in May 2020, after the announcement of payments for children, it collapsed from the influx of visitors. On the new portal, even technical downtime will not exceed one minute a week, Oguryaev assured.

In the new logic, 20 services work on the beta version. If old forms looked like a digital analogue of a paper questionnaire, then new forms are step-by-step algorithms in an interactive format.

In the old logic, we kind of gave the user an encyclopedia in which he had to independently look for what he needed. In the new logic, we ask questions, give tips and quickly lead to the right service, - said Oguryaev.

According to him, the number of errors when a person began to fill out the wrong form or went to another service decreased several times.^[39]

Launch of the authorization function in social networks and on ad sites through public services

In early April 2021, an experiment on authorization in social networks and ad sites through public services began in Russia. The corresponding government decree was published on the portal of legal information.

From April 5, 2021, users of social networks and other Internet sites that are registered with public services will be able to make transactions on the Internet without additional registration. Users of social networks, aggregators of goods and services and job search sites will be able to choose at will: register with a separate login password or use the account of the public services portal, the Ministry of Digital Development explained.

According to the department, this method will provide safer and more convenient remote communication between users and business. The ministry also noted that personal data will not be transferred to third-party resources.

Earlier, Ministry of Digital Development proposed expanding the list of operations with vehicles that can be carried out through Public services. In particular, the department offered to buy, sell, and also lease cars through the portal.

As RIA Novosti was told in Ministry of Digital Development, it is also planned to provide public services on commercial platforms so that Russians can use public services where they are comfortable, for example, directly from a social network or a banking application on a smartphone. It is specified that the maximum permissible price of each of the agreements concluded within the framework of testing is no more than 10 million rubles. The experiment will end on July 1, 2022.

Earlier, Roskomnadzor proposed, when registering new users of social networks and instant messengers, to request passport data, address of residence, phone number and email address from them. It is assumed that they will be checked through "Public services," which will be associated with a unified information system (EIS).^[40]

Putin was presented with a new version of the public services portal. It has changed radically for the first time in 12 years

On March 31, 2021 , the Ministry of Digital Development launched a test version of the updated public services portal. The Minister of Digital Development, Communications and Mass Media Maksut Shadayev told President Vladimir Putin at a meeting with the government.

Work on updating the portal of public services began in the spring of 2020. The Ministry of Digital Development, together with RT Labs, a subsidiary of Rostelecom, conducted an audit of the current portal, which was launched in 2009 and has not undergone significant revision since then. The user experience was studied at all stages of the provision of public services, the IT architecture of the portal was analyzed.

The portal of public services is the largest frontal state decision, which is used by almost the entire population of our country. We were faced with the task of finding the optimal solution that would suit users of various age groups with different preferences. So, our study showed that about 40% of users are obvious conservatives in relation to the portal of public services, 60% are not against updates. On the one hand, the portal was supposed to remain with the state rod, on the other, to provide a lively interactive dialogue with users, - explained Maksut Shadayev.

In the context of the 2020 pandemic, it also turned out that the current portal of public services does not have a sufficient margin of safety in case of peak loads. Historically, the portal was not designed for truly mass use. Its technological architecture was outdated and dependent on foreign software.

Production work has been carried out since mid-summer 2020. We were looking for solutions to keep any critical load level. The technical solution found is aimed at having a reliability of 99.99%. This corresponds to a downtime of no more than one minute a week, - said the first deputy general director of RT Labs Farit Khusnoyarov.

The Ministry of Digital Development notes that the concept of the new portal has a principle - just outside, difficult inside. To implement this, it was necessary to radically change the navigation of public services. Services on the previous version of the portal looked like a paper application form that needs to be filled out from top to bottom. It was difficult for the user to focus on filling out, since there were no prompts, the form contained a lot of unnecessary information. User script records showed users wandering about such statements.

We radically changed the process of providing services, breaking it down into two stages, in each of which atomic steps were identified. At the first stage, the user answers several clarifying questions. Based on the answers, a solution is proposed - how many days it will take to provide the service, what documents need to be prepared, etc. At the second stage, the user draws up a statement in which exactly the information that is necessary in his life situation is requested, "says Russian Deputy Head of the Ministry of Digital Development Dmitry Oguryaev.

It is important that at each stage the principle of atomic steps is used - that is, on the screen, mainly one question with the appropriate prompts, which the user needs to answer, added Oguryaev. Thus, the user can focus on one question and consistently, with a minimum probability of error, go through the entire service design.

As a pilot service implemented according to the new principle, the provision of a criminal record certificate was chosen. The service is the result of a joint project with the Ministry of Internal Affairs. Earlier, according to the Ministry of Digital Development, every third user from the first time could not fill out the application correctly. 30% of applicants were refused and were forced to undergo the procedure again.

The goal of restarting the public services portal is to significantly improve the quality of user service. In the first half of 2020, the portal visitor loyalty index - NPS - amounted to 32%. According to the Ministry of Digital Development strategy, the NPS is expected to be above 55% by the end of 2021.

And consultations to users of the beta version of the updated portal are provided by artificial intelligence. The usual search is no longer there, it is replaced by the digital assistant of the robot Max, who is studying in the process of work.

The Max robot in experimental operation is already showing impressive results: this is a "smart" search through the portal, and receiving answers to users' questions online, and identifying their needs. This is an original solution that will raise the level of service for portal users and relieve the burden on departments. In the future, the robot will also be able to call the help of a real portal operator if the user has questions after a dialogue with artificial intelligence, "explained Dmitry Oguryaev.

The deputy minister said that in 2021, the Max robot will gain a voice: it will be able to communicate with users in voice devices that are becoming familiar to many. Work in this direction is already underway and the first tests are more than encouraging, says Dmitry Oguryaev. In Ministry of Digital Development and RT Labs expect that at least 50% of users will resolve their issues using a digital assistant.

It is easier to work with the updated beta version of the portal for technical specialists, according to the Ministry of Digital Development.

In fact, each atomic element of the service is a component that can easily be reused in other services. This makes it possible to design services according to the Lego constructor principle. At later stages, work is planned that will allow non-technical specialists to collect services in special form designers, - announced the first deputy general director of RT Labs Farit Khusnoyarov.

The test version of the public services portal works in pilot mode through browsers. To prevent malfunctions in the site, the updated functionality will appear on the portal gradually. The full transition to the updated portal is scheduled for May 2021. While the old and new versions are working in parallel, Maksut Shadayev said at a meeting with Putin. In the 3rd quarter, it is planned to close the old version of the portal.

According to Shadayev, 75 million citizens are registered on the portal.

Launch of a service for the execution of contracts for the purchase and sale of cars at EPGU

On March 21, 2021, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced the upcoming launch of a service on the portal of public services for the execution of contracts for the purchase and sale of cars. The corresponding electronic service will be available to Russians from May 1, 2021.

For a deal on the public services portal, a car seller will need to upload a vehicle passport, a registration certificate and an OSAGO policy, if any, in the name of the old owner.

According to Alexey Gorobtsov, Director of the Department of Advanced Digital Solutions of the Ministry of Digital Development, thanks to the new service, the risk of errors in drawing up contracts for the sale of cars will be eliminated and the security of the transactions themselves will increase.

We plan, among other things, to simplify the procedure for concluding contracts for the sale and purchase of cars between citizens, - said Gorobtsov, whose words are quoted by the press service of the Ministry of Digital Development.

Autoexpert Igor Morzharetto, in a conversation with Rossiyskaya Gazeta, noted that filling out electronic contracts is good because it increases the transparency of the transaction. Separately, you do not need to purchase an electronic signature, a sufficiently confirmed account on the public services portal. Nevertheless, the car purchaser must still make a visit to the traffic police.

By March 22, 2021, when selling a car, the car owner must draw up a written agreement in three copies in free form. One remains with the former owner, the other with the new, the third is intended for the registration authorities.

It is expected that it will be easier to issue a deal through the public services portal compared to the classic way. Data about the buyer and seller will not have to be entered manually, there will be no need to print, and then store a paper contract somewhere: all information about the participants in the transaction will be downloaded automatically from user accounts.^[41][42]

State Services launched a mechanism for automatic submission of 2-NDFL certificates to banks

On March 12, 2021, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced that a mechanism for automatically providing 2-NDFL certificates to banks when issuing loans had been launched on the State Public services portal. Providing the reference is carried out through a digital profile of the user of the portal of Public services.

To order the automatic unloading of the 2-NDFL certificate to the bank, the user needs to give consent on the website of one of the 19 participating banks of the project to provide the necessary information from the digital profile on the Public services. After that, the bank will connect to the digital profile mechanism through integration channels and request the necessary information. The certificate will be automatically sent to the bank, and information will be recorded in the personal account of the State Public services user, when and to whom the citizen agreed to provide the data.

"The digital profile on Public services is a convenient format for interaction between citizens and businesses on the basis of a secure state platform implemented taking into account the necessary security measures. The new service on the State Public services portal will simplify and speed up the lending process for Russians, "said Dmitry Chernyshenko, Deputy Prime Minister of the Russian Federation.

The service banks for digital interaction between citizens and through the State Public services portal (digital profile) was launched in May 2020. It allows users through their personal account on Public services to remotely provide information about themselves to credit and insurance organizations and receive services and services completely digitally without visiting offices. We are talking about information from,, databases FTS, and Federal Registration Service MINISTRY OF INTERNAL AFFAIRS RPF others.

During the existence of the service, 2.3 million consents were given by citizens to provide certain information to banks and insurance organizations. The maximum number of consents issued reached 20 thousand per day. Thus, remote interaction between customers and banks was implemented without the need for additional submission of documents.

Economic Census of Small and Medium Businesses Started on State Services

Ministry of Digital Development, Communications and Mass Media of the Russian Federation On March 2, 2021, it reported that state the reception of statistical reports within the framework of the Economic Census small and Medium-Sized Businesses for 2020 had started on the Unified Portal and Municipal Services. You can provide electronic information on the main performance indicators for 2020 in a simplified mode.

Sending information is available for both individual entrepreneurs and legal entities.

"Acceptance of reports on the State Public services portal will take place until April 30, 2021 inclusive. Users are guaranteed confidentiality: the information is used in a generalized form, personal data is impersonal, "said Russian Deputy Head of the Ministry of Digital Development Oleg Kachanov.

After checking the data, a decision will be sent to the user - the report is accepted or needs to be finalized. The notification will go to the personal account at the Public services. The processing status information is also displayed there. The completed form and notification of the verification result can be viewed or downloaded on the portal.

The economic census of small and medium-sized businesses takes place once every five years. Based on census data, business support measures are being developed.

Additional social services of the FIU became available on State Public services

The Ministry of Digital Development, Communications and Mass Media of the Russian Federation on February 26, 2021 reported that several social services of the Russian Pension Fund became available on the State Public services portal. Now online you can get a certificate with a full list of social services relying on the user, as well as a certificate of the amount of pension and other payments.

Together with the Ministry of Labor of Russia, we are implementing a large-scale project for the digital transformation of social services. At the end of 2020, only about 100 thousand residents of the country used the right to receive a set of social services. According to our assessment, the output of these services to the Public services portal will increase the intensity of their use by our citizens, - said Russian Deputy Head of the Ministry of Digital Development Dmitry Oguryaev.

The certificate on the list of social services includes full information about the right to benefits, for how long they have been established and the method of provision - in kind or in cash.

The second service displayed on the portal allows you to receive all information about the payments that a citizen receives at the FIU, as well as information about the availability of deductions, if any. This data may be needed when applying for a bank loan or to check the size of the pension after indexing it. In 2020, this service was available in the user's personal account on the PFR website - it was used more than 500 thousand times.

By the end of 2021, all services and services available in the personal account on the PFR website will be transferred to the State Public services portal. This will make receiving services in the social sphere more convenient and faster, - said the deputy head of the Ministry of Labor of Russia Alexei Sklyar.

Work on the decommissioning of the PFR personal account and the transfer of all services and services of the department to the State Public services portal is carried out in accordance with the instructions of the Presidium of the Government Commission for Digital Development, the use of information technologies to improve the quality of life and business conditions.

Putin instructed to ensure the storage of bank accounts of citizens at the EPGU for crediting social payments

In mid-February 2021, it became known about the order of Russian President Vladimir Putin to ensure the storage of citizens' bank accounts on public services for crediting social payments.

With the participation of the Bank of Russia, it is possible to provide citizens with the possibility of placing details of their bank accounts on a single portal of state and municipal services for the provision of state and municipal services, including the implementation of social payments, while establishing cases of providing such services in a proactive (proactive) mode, the text of the order published on the Kremlin website.

It also says that it is necessary to determine measures to protect user data that will be posted on the public services portal.

Prime Minister Mikhail Mishustin has been appointed responsible for the implementation of the order. The maximum deadline for fulfilling the order is July 1, 2021.

Vladimir Putin gave this order following a meeting with members of the Government of the Russian Federation, which took place on January 13, 2021. At that event, Deputy Prime Minister Dmitry Chernyshenko noted that payments for children made in 2020 by decision of the head of state became the most popular electronic public service.

From that moment on, we significantly changed the "architecture," increased capacity, so all subsequent payments, including the December payments, which you announced at a press conference, were promptly received by the parents of 13 million children with notification in their personal account, without any delay, - said Chernyshenko.

At the end of 2020, the Cabinet of Ministers reported that information on available social support measures will appear in the personal account on the public services portal. In order for such a service to work, you need to give consent to receive notifications.^[43]

The service created using the DBMS "Red Database" is recognized as the fastest at EPGU

The service for providing information on the progress of enforcement proceedings, developed by Red Soft, is recognized by the Ministry of Digital Development of the Russian Federation as the fastest online service on the Public services portal. This was reported on February 16, 2021 by the Red Soft company. Read more here.

Launch of a service to view information on the progress of enforcement at EPGU

In early February 2021, a service was launched on the public services portal that allows debtors and collectors to receive information on the progress of enforcement proceedings in real time. Read more here.

The Government of the Russian Federation proposed to use a driver's license for remote identification

In early February 2021, the Russian Government submitted to the State Duma a bill amending the law of August 7, 2001 No. 115-FZ "On countering the legalization (laundering) of proceeds from crime and the financing of terrorism" in terms of improving identification procedures and simplified identification. Among other things, the document involves the use of a driver's license for remote identification of a citizen's identity.

The bill provides for the ability to use a unified identification and authentication system (ESIA) when confirming information obtained during client identification (or updating such data ).

The bill proposes to expand the sources of simplified identification: citizens will be able to indicate the driver's license number instead of SNILS, TIN or Campus Management compulsory medical insurance policy (in addition to their full name, series and passport number, and mobile phone number).

Rights are an excellent alternative to SNILS and TIN, which are not always at hand, - said the head of the Ministry of Economic Development Maxim Reshetnikov, adding that simplified identification is used, for example, for postal orders, currency exchange and in other cases.

The use of a driver's license instead of a passport during a number of monetary transactions will make life more convenient, agrees Anatoly Aksakov, chairman of the State Duma Committee on the Financial Market. He noted that we are talking about small amounts that do not carry large risks.

There are situations when a person does not have a passport on his hands, while there is a driver's license, and in order to transfer a small amount of money, change currency in a small amount or purchase currency, people face difficulties, - said Aksakov.

If the bill is adopted, citizens will be able to make payments under CASCO and OSAGO in the amount of up to 40 thousand rubles without identification. By the beginning of February 2021, this bar was set at 15 thousand rubles. According to the minister, "this will simplify the life of owners of more than 5 million insurance policies, since when applying for it, new customers will not need to go around the offices and collect certificates."^[44]

Launch of COVID-19 vaccination registration service

On January 18, 2021, an entry for vaccination against the coronavirus COVID-19 was launched on the public services portal. Read more here.

2020

Launch of communication service with FSSP

The Ministry of Digital Development announced the launch on the Unified Portal of State and Municipal Services (EPGU) of a service that allows debtors and claimants to send applications, petitions, explanations, challenges and complaints about enforcement proceedings in electronic form to the Federal Bailiff Service (FSSP). The service is available for individuals and legal entities. This became known on December 29, 2020. Read more here.

Cloud form builder on the public services portal will appear in 2021

A cloud form builder (OCF) for electronic services will appear in the regions. This became known on December 16, 2020. Ministry of Digital Development sent out a notification that this functionality of the unified portal of public services (EPGU) could be launched in 2021.

With the help of the OKF, the executive authorities of the constituent entities of Russia, which represent state and municipal services, will be able to develop interactive forms posted at the EPGU.

Back in May 2019, at a visiting meeting of the Government Commission on Digital Development, Dmitry Medvedev, who then served as Chairman of the Government, emphasized that by 2024, 70% of all public services should be provided online.

It will be possible to submit applications and receive answers on them using a single technology, that is, to speak the same language, which is very important, "Dmitry Medvedev explained.

As of December 2020, the Ministry of Digital Development asked the regions to inform about the readiness to use the OKF when transferring state and municipal services to electronic form, as well as provide a list and name of services that are planned to be withdrawn in 2021. Also, the regions will have to report a forecast for the number of citizens' requests to receive the service per month, Planned service output dates in the test and production paths. A productive circuit is a set of versions of information systems designed to carry out processes of legal importance^[45].

Registry office data will be transferred to public services for remote registration of mortgages

Data from the Unified State Register of Civil Status Records (USR Registry Office) will be transferred to the Unified Identification and Authentication System (ESIA, used on the public services portal) in order to provide remote banking services. Read more here.

Russians will be able to appeal fines from road cameras through the EPGU

On December 16, 2020, the State Duma in the third final reading adopted amendments, thanks to which Russians will be able to appeal fines from road cameras through public services. Read more here.

The Public services has launched a mechanism for collecting consents for proactive informing about social support measures

On December 2, 2020, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced the launch on the Unified Portal of State and Municipal Services of a mechanism for obtaining citizens' consent to proactively inform about social measures. According to the department, this is the first step towards the proactive appointment of relying payments.

As you know, in order to obtain information about the benefits and benefits due, Russians have to independently deal with the federal and regional rules for the provision of certain services. The current situation does not correspond to the basic principles of digitalization and the "invisible state," when services are provided proactively, without personal visits, all the necessary information is available in one place.

"Together with the Ministry of Labor, we are in the process of implementing a completely new type of digital notifications that will allow citizens to receive information about all relying benefits and benefits both at the federal and regional levels. A citizen of our country in one place will be able to receive comprehensive information about all the necessary measures of social support. There will be no need to independently find out what benefits a person can count on. The state itself will monitor the onset of certain life situations and promptly inform the citizen about the entire complex of relying measures, "explained Russian Deputy Head of the Ministry of Digital Development Dmitry Oguryaev.

"We expect that in 2021 more than 3 million citizens will receive information on the required social support measures on the State Public services portal using a proactive information service. Proactive information is launched first for three life situations - the birth of a child, the onset of retirement age, registration of disability. Over time, the list of life situations will expand, "said Alexey Sklyar, deputy head of the Ministry of Labor of Russia.

In some cases, a questionnaire will also be sent to users of Public services have expressed consent to proactive informing through the "Personal Account" on the portal to clarify the details related to receiving payments by the second parent, guardian, etc. After answering the questions of the questionnaire, the citizen will receive information about the relying measures of social support. The questionnaire embedded in the notification is a temporary measure. With the development of digitalization, the state will gradually receive all the necessary information on its own and the need for such a clarifying questionnaire will disappear.

Ministry of Digital Development offers to issue a purchase and sale of a car through public services

At the end of November 2020, it became known about the proposal of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation to expand the list of services on the portal of public services, supplementing it with the purchase and sale and leasing of cars.

As RBC writes with reference to the explanatory note to the order, which Ministry of Digital Development published on the federal portal of draft regulatory legal acts, inclusion in the list of operations carried out through public services, the purchase and sale of cars will increase the popularity of the portal among citizens and allow them to make transactions remotely.

If the changes come into force, the list of legally significant actions carried out through public services will also be replenished with the following services:

• execution of financial lease agreements (leasing agreements), except for contracts concluded by state or municipal institutions;
• execution of contracts for the provision of field services, which are carried out by the MPSC;
• sending the borrower's request to the lender to change the terms of the mortgage loan agreement;
• sending notice by the lender of changes in the terms of the mortgage loan agreement.

In order to implement this provision, a draft order has been developed Ministry of Digital Development Russia... assuming the approval of five legal significant actions, the commission of which is proposed to be fixed in the form of electronic documents signed by an electronic signature in the personal account of a single portal, the explanatory note says.

The changes may come into force on May 1, 2021.

In October 2020, Russian President Vladimir Putin instructed the authorities to translate all socially significant state and municipal services into electronic format. The transfer of services online should be carried out by the beginning of 2023, the government was obliged to report on progress every six months.^[46]

Test results for COVID-19 are now uploaded to Public services

Ministry of Digital Development, Communications and Mass Media of the Russian Federation November 25, 2020 announced the launch Rospotrebnadzor of a service related to prevention jointly with on the Unified Portal of Public Services. COVID-19 Now the results coronavirus tests will be uploaded to the user's personal account on Public services. Portal users who have passed tests in laboratories integrated with the Rospotrebnadzor information system will be able to receive notifications on the readiness of results on Public services. The results themselves will be loaded as in QR code. "" mobile application Public services Stopkoronavirus More. here

Service for health workers participating in the fight against COVID-19 launched on State Public services

On November 9, 2020, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced that a service has been launched on the Unified Portal of State and Municipal Services, together with the Russian Ministry of Health, to take into account all proposals and comments of medical workers on providing medical care to patients with COVID-19. Read more here.

The Ministry of Digital Development decided to link the registration of sites to public services

On October 26, 2020, it became known about the decision of the Ministry of Digital Development of the Russian Federation to introduce the identification of site administrators through public services. This measure, according to the department, will help fight fraudsters. Read more here.

Medical consultations will appear on public services

On October 20, 2020, the Russian Ministry of Health announced the upcoming launch of remote medical consultations on the public services portal. The implementation of the pilot project is planned to start from five regions, said Deputy Department Pavel Pugachev. Read more here.

Public services will become a platform for internal party voting

On October 19, 2020, it became known about the decision of the Russian authorities to use the portal of public services for internal party voting. The Ministry of Justice took the appropriate initiative: the department considers it necessary to use public services as a basic platform for the implementation of the secret ballot mechanism "at congresses and other party meetings.

It is assumed that the use of the portal of public services for internal party voting will make it possible to legally bring party congresses in remote mode, taking place in the context of the COVID-19 pandemic, to traditional congresses before it begins. Party members generally support the initiative, but are ready to use the new technology only as a last resort, Kommersant writes.

Yaroslav Nilov, deputy chairman of the Liberal Democratic Party in the State Duma, believes that parties should use online congresses only in exceptional cases in order to avoid abuse. Member of the Presidium of the Central Council of "Fair Russia" Valery Gartung does not exclude the introduction of amendments to the law on parties on remote voting, "if the coronavirus infection does not recede."

In 2019, the Cabinet of Ministers provided political parties with the opportunity to use the portal of public services to identify citizens when conducting preliminary internal party voting to determine candidates for elections.

Yabloko leader Nikolai Rybakov noted that there is an "objective need" for the initiative of the Ministry of Justice, but it is connected not only with the coronavirus, but also with the high cost of congresses. And Nikolai Novichkov, secretary of the Central Committee of the For Truth party, called the reform of online congresses "the right initiative."

Pavel Salin, director of the Center for Political Science Research at the Financial University, considers the idea of ​ ​ the Ministry of Justice justified in a pandemic:

The initiative is most likely due not to political, but to medical reasons, in contrast to the transition to electronic voting, which is used in popular elections, the expert suggests[47]

Electronic sick leave service launched on public services

On October 6, 2020, a service of electronic disability certificates (ELN) was launched on a single portal of state and municipal services. According to the Ministry of Digital Development of the Russian Federation, the information will go to the portal from the Social Insurance Fund. Read more here.

Public services users gained access to information about issued electronic signatures

On October 5, 2020, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced that now users of the web version of the Unified Portal of State and Municipal Services can familiarize themselves with information about qualified electronic signatures (KEP) issued in their name.

You can view information about the CEP issued in your name in your personal account on Public services in the "Settings and Security" section, where you can select "Electronic Signature" from the drop-down menu. This section contains information about the electronic signature issuing certification center, its serial number and validity period.

"The State Public services portal is consistently developing as a citizen's information navigator in the world of digital opportunities. The availability of information about issued digital signatures is the fundamental basis of this approach. In the near future, it is planned to launch notifications on basic operations with a digital signature, which will allow citizens to more control their electronic signature, "said Dmitry Oguryaev, deputy head of the Ministry of Digital Science of Russia.

According to the requirements of Federal Law No. 63 "On Electronic Signature," when issuing a qualified electronic signature, the certification center is obliged to send information about the issued signature to the unified identification and authentication system (ESIA).

"For its part, the Ministry of Digital Development of Russia in a recent letter reminded certification centers of the obligation to transfer data on electronic signatures to the ESIA. It is planned to introduce monitoring of this activity, "Dmitry Oguryaev also added.

Self-observation diary launched on Public services after vaccination against COVID-19

On September 28, 2020, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced that, together with the Russian Ministry of Health, it had launched a self-observation diary for citizens vaccinated against coronavirus infection on the Unified Portal of State and Municipal Services and in the mobile application of the Public services portal. Read more here.

Ability to leave feedback on the quality of providing free hot meals to primary school students

On September 17, 2020, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced the launch of a special service on the Unified Portal of State and Municipal Services, through which you can leave a review on the quality of providing free hot meals to primary school students in Russian schools.

Parents of students in grades 1-4 through a special feedback form can leave their feedback, complaint or proposal for organizing a hot food system at the school.

This service will become a mechanism of public control in the field of school meals. Feedback from parents collected through Public services will go to schools for further consideration. Also, the Apparatus of the Government of the Russian Federation and the Ministry of Education of Russia in electronic form will regularly receive consolidated reports on the situation with school meals in all regions of Russia, - said Sergey Tsvetkov, director of the Department of Digital Public Administration of the Ministry of Digital Development of Russia.

To assess the organization of the hot food system for primary school students, their parents must fill out a special feedback form on the Unified Portal of Public services. The service is available to portal users who have a confirmed account. The response to the appeal will go to the personal account, as well as to the applicant's email address within 15 days.

The system of free hot meals for primary school students in Russian schools was organized in 2020 on behalf of President RFVladimir Putin.

The Ministry of Telecom and Mass Communications will allow online voting of residents on public services

At the end of August 2020, the Ministry of Telecom and Mass Communications developed a bill allowing voting of residents of apartment buildings on the portal of public services. The department believes that the current forms of online voting of property owners are only costly in terms of finance and time, but also allow distortion of the results due to erroneous or malicious actions. Read more here.

Launch of grant processing service for gifted children

The Ministry of Digital Development, Communications and Mass Media of the Russian Federation on August 21, 2020 announced that from September 1, 2020, on the Unified Portal of State and Municipal Services, schoolchildren with special achievements in the field of mathematics, computer science and digital technologies, or their legal representatives will be able to apply for a grant in the amount of 125 thousand rubles.

To submit an application, you must have a confirmed account on the Unified Portal of Public Services. A legal representative can apply for a grant, or the schoolboy himself, who has reached 14 years old, on September 1 to October 10, 2020.

To the electronic application, it is necessary to attach scanned copies or photographs of the certificate from the place of study and documents confirming high achievements in specialized areas. The application also needs to indicate the details of the current account opened with the Russian credit institution.

The decision to pay the grant will be made by November 1, 2020.

Russian schoolchildren and children with Russian citizenship living abroad, who have special achievements in the field of mathematics, computer science and digital technologies, as well as those included in the state information resource about children who have shown outstanding abilities, can apply for the grant.

Grants will be provided within the framework of the federal project "Personnel for the Digital Economy" of the national program "Digital Economy."

Launch of the foreign travel ban check service

In August 2020, a service for checking the ban on traveling abroad was launched on the public services portal. It was launched after the entry into force of the law simplifying the procedure for communicating with bailiffs for citizens.

As reported by Rossiyskaya Gazeta with reference to the director of the Federal Bailiff Service Dmitry Aristov, as part of the new services, users can receive all information about the progress of enforcement proceedings and any documents  in their personal account.

This is actually an electronic copy of the enforcement proceedings. The reason for more than 50% of citizens' appeals  is the lack of information. Here we fully open information about enforcement proceedings, but taking into account, of course, certain restrictions on access and identification of citizens, "he said.[48]

If enforcement proceedings are instituted against the debtor, the bailiff has the right to issue a decision to restrict travel abroad. Then, when trying to leave or fly abroad, it will not be possible to pass border control. Even if there are paid tickets, the debtor will not be released from Russia. 

Travel restrictions can be imposed in the following cases:

• Debt for other requirements (for example, taxes, traffic police fines or utilities) is 30 thousand rubles or more. Or this debt is more than 10 thousand rubles, but two months have passed since the end of the voluntary repayment period, and the debtor did not pay.
• The debt on claims for the recovery of alimony, compensation for harm to health, in connection with the death of the breadwinner, property damage or moral damage as a result of the crime exceeds 10 thousand rubles.
• There is a non-property requirement in the executive document. This, for example, is the requirement to restore an illegally dismissed employee at work, evict the debtor or insure a collector, demolish a building, transfer a child.

Putin instructed to expand the number of services for communication between a doctor and a patient on public services

In August 2020, the president Russia Vladimir Putin gave several instructions following a meeting on the readiness of the system health care for the autumn-winter epidemic season. One of the instructions concerns an increase in the number of services for communication between a doctor and a patient on. public services More. here

Starting work on updating the portal of public services

On August 5, 2020, the head of Rostelecom"" Mikhail Oseevsky at a meeting with the president Russia Vladimir Putin announced that the company had begun to create a new version of the public services portal. The operator started updating the service due to the discovery of shortcomings in the current version.

Oseevsky noted that in the context of the COVID-19 coronavirus pandemic, a number of fairly large and significant projects were implemented through the public services portal: social payments to families with children, obtaining information about citizens.

It became obvious that the level of both architecture and portal performance no longer corresponds to the scale of the tasks that need to be solved. Therefore, on behalf of the government, we began to create a new version, a new version of the portal of public services, - he said (quote from the Kremlin website).

Oseevsky noted that Rostelecom sets itself the task that the portal could withstand loads if every adult turned to the state for obtaining certain electronic services.

He agreed with the president's remark that there had been failures on the public services portal in previous months.

He stopped at some point. Yes? Putin asked.

In a conversation with the head of state, the president of Rostelecom drew attention to the increase in the share of socially significant services through this portal. The demand for such services is really big, he added.^[49]

Refusal of simplified registration with public services

At the end of 2020, it became known about the refusal of the Ministry of Communications from simplified registration on the public services portal in favor of only a single identification and authentication system (ESIA).

By July 30, 2020, citizens of the Russian Federation can register on the Unified Portal of Public Services (EPGU) in two ways: firstly, directly on the portal of public services (simplified, "direct" registration, introduced in October 2013 at the direction of the former head of government of the Russian Federation Dmitry Medvedev and not providing full access to electronic public services) or using ESIA, which is carried out in special points with the presentation of a passport.

There are two options for simplified registration at EPGU, which can be completed online:

• the simplest registration by mobile phone number or by e-mail, where the password is sent;
• registration by mobile phone number or e-mail with indication of SNILS (insurance number of individual personal account of a citizen in the compulsory pension insurance system).

The services provided at EPGU depend on the method of registration. In the future, it will not be possible to register on public services by mobile phone number without entering information about the applicant in the register of individuals of the ESIA.

As the D-Russia.ru explained in the Ministry of Telecom and Mass Communications, the department brings the regulatory design of the registration procedure on the public services portal in line with the technical implementation, without changing the established registration procedure, and provides for the provision of public services to owners of simplified, standard and confirmed accounts. At the same time, there is a convenient way to register with public services, when a citizen through online banking at Sberbank, Tinkoff Bank, Post Bank, VTB or Bank St. Petersburg immediately receive a confirmed account without leaving home, the ministry noted.^[50]

Russians returning from abroad must now attach coronavirus test results to public services

From July 29, 2020, Russians returning from abroad must attach the results of the COVID-19 coronavirus test to public services. The corresponding form appeared on the portal. Read more here.

Mishustin allowed to appeal against inspections of supervisory authorities on public services

On July 27, 2020, the head of the Government of RFMikhail Mishustin signed a decree on the launch of the service, within the framework of which entrepreneurs will be able to appeal against the decisions of supervisory authorities through the portal of public services in a pre-trial manner.

According to the document, from August 17, 2020 to June 30, 2021, an experiment will take place in which business will be able to remotely challenge the decisions of control and supervisory authorities, as well as the appointment of a planned or unscheduled audit. Two days will be allotted to make a decision on the appeal to the government agency. At the end of this period, he will have to either suspend the execution of the appealed decision, or refuse to do so.

To submit an appeal, a citizen will need a simple or strengthened electronic signature, organizations - an enhanced qualified electronic signature. There is no application fee.

The new practice will make business interaction with government agencies more comfortable, will reduce time and financial costs, the government noted.

The experiment, in which the Ministry of Emergency Situations, Rostekhnadzor and Roszdravnadzor will take part, will affect control over the quality of medicines and medical care, supervision in the field of fire and industrial safety, as well as issues of reliability of power facilities and hydraulic structures.

If the experiment is recognized as successful, the pre-trial appeal is planned to be extended to other types of control and supervision, indicated on the website of the Government of the Russian Federation.

This is important for the development of a service model of control and supervisory activities, - said Mikhail Mishustin.

He stressed that the state should be a reliable and conscientious assistant, and help business, and not create artificial barriers for it.

The Ministry of Communications has prepared a bill on the creation on the website of public services of a rubricator of specific situations for sending appeals and complaints, which will provide for the automatic redirection of an appeal to the authorized body, receiving notifications about the progress of consideration, as well as structuring appeals and the use of artificial intelligence to process typical requests.^[51]

"Rostelecom" is developing a new version of the portal of public services, it will process 100 million requests per day

On July 27, 2020, it became known about the creation of a new version of the public services portal, which will process 100 million requests per day. Rostelecom began to improve the technological infrastructure of the service after a serious failure that occurred in May and was caused by payments for children.

We expect that this year, mainly under the leadership of the Ministry of Telecom and Mass Communications and the government as a whole, this new version will be created and will work, - said the head of Rostelecom Mikhail Oseevsky at a meeting of the CEC.

According to him, the updated version of the portal meets the goals of the development of the digital economy, a decree on which President Vladimir Putin signed on July 21, 2020. In particular, we are talking about an increase to 95% by 2030 in the share of mass socially significant services available electronically.

Oseevsky stressed that after the launch of the updated version, virtually every adult Russian will be able to communicate with the state on certain issues. He also noted a consistent movement "towards demanded and reliable technologies."

On May 13, 2020, Vladimir Putin said that the public services portal was unprepared for large traffic of visitors, which was registered after the launch of the service for issuing children's payments. Later, the head of state said that the site resumed work in normal mode, noting that 99% of recipients of payments for children left applications through "Public services" and only 1% came to issue benefits to the Pension Fund.

At peak moments, when the service accepted applications for additional payments to children from 3 to 16 years old, more than 3 thousand requests per minute were issued on the portal, on average this figure was 1.5 thousand per minute. In the first day after the launch of the service, the portal received more than 2 million calls, which is about 10 times more than the average daily norm that was before, the Ministry of Telecom and Mass Communications said earlier.^[52]

Receiving SNILS on the public services portal

In July 2020, the Pension Fund Russia RPF () began proactive registration of the insurance number of the individual personal account (SNILS) for children. The corresponding service is implemented on the portal. public services More. here

Launch of the FSSP on the portal of public services

On July 15, 2020, it became known about the launch of a service on the portal of public services that provides legal entities and individuals with access to information about enforcement proceedings. Dmitry Aristov, director of the Federal Bailiff Service (FSSP) of Russia, spoke about the new initiative, speaking at the Federation Council.

This is practically a copy of electronic production, here we fully open information about enforcement proceedings, taking into account a number of restrictions, - he said, adding that the service has been operating since July 1, 2020.

According to him, from August 1, 2020, all information on the progress of enforcement proceedings and any documents can be received by citizens, and from September 1, legal entities in a proactive format in their personal account on a single portal of public services.

The chief bailiff of Russia also recalled that from January 1, 2020, the law provides for the possibility of legally significant notification of the parties to enforcement proceedings through a personal account on the portal of public services.

Dmitry Aristov also said that the FSSP has prepared a digital superservice for the introduction of a register model for the enforcement of court decisions, which will automate production.

We have come to a new ideology for the execution of decisions, a super service has been prepared for the digital enforcement of law and the introduction of a register model of enforcement, "said Dmitry Aristov.

This, he explained, will exclude paper document flow and enforce court decisions online. Thus, automation of production is achieved, which allows bailiffs to devote more time to complex cases.

According to the FSSP, the automated system of the department is one of the largest in the country, as Aristov specified, it contains a full range of personal data.^[53]

Reception of citizens' appeals is centralized on the portal of public services

At the end of June 2020, the Ministry of Telecom and Mass Communications presented a bill that will make the portal of public services a single window for complaints and appeals of citizens to the authorities. Only a citizen registered in the unified identification and authentication system (ESIA) of public services will be able to apply.

The bill assumes that appeals sent through the portal will be automatically forwarded to the authorized body. Their authors will be able to receive notifications about the progress of the consideration. Artificial intelligence will be used to study typical requests. The project also provides for the submission of appeals and complaints in writing in multifunctional centers or by mail, Kommersant reports with reference to the document of the Ministry of Telecom and Mass Communications.

According to Boris Edidin, a member of the Commission on Legal Support of the Digital Economy of the Moscow Branch of the Russian Bar Association, localization on a single platform and reliable identification of applicants will provide more opportunities for assessing and analyzing appeals, monitoring compliance with the deadlines for consideration, and identifying massive problems.

Nikolai Legkodimov, head of technology practice at KPMG in Russia and the CIS, points out that the bill does not solve the problem of assessing the effectiveness of considering citizens' appeals, and also draws attention to the potential vulnerability - reassignment routes.

They should not violate the basic principle when a complaint cannot be sent to the department that they complain about. Control should be provided that is relevant for the manual process as well - the regulated length of the chain and the transparency of the settlement process, he said.

In addition, the registration itself on the public services portal may become an administrative barrier when creating a "one window," which will limit the possibility of criticizing state and municipal bodies, warns Boris Edidin.^[54]

You can now apply to the university on public services

On June 19, 2020, the service "Admission to the university online (superservice)" was launched, which will allow applicants to submit documents to universities remotely. Residents of the Far Eastern Federal District can be the first to do this. You can submit documents to 54 Russian universities on the portal of public services. Read more here.

A section on the prevention of domestic violence has been launched on the State Public services portal

The Unified Portal of Public Services contains an information page dedicated to the prevention of domestic violence, the Ministry of Telecom and Mass Communications of Russia reported on June 18, 2020. The corresponding section appeared at the EPGU as part of the execution by the Ministry of Communications of the order of the Deputy Chairman of the Government of the Russian Federation Tatyana Golikova. Deputies of the State Duma of the Russian Federation Oksana Pushkina, Irina Rodnina and Olga Savastyanova addressed the Deputy Prime Minister with information about the increase in complaints of domestic violence after the introduction of the self-isolation regime.

On the thematic page on public services, contacts of services are posted, where you can contact in case of danger and for psychological and other support. Also in the section are memos about actions in case of crisis situations.

The special resource contains a link to the unified state information system of social security, implemented by the Ministry of Labor of Russia. In this system, users can find up-to-date information about social support measures. Also on the page there is a link to the global platform of the Eurasian Women's Forum (a joint project of the Council of the Eurasian Women's Forum under the Federation Council and the Innosocium Foundation), containing information on the main directions for the development of the women's agenda in the country and the world.

Rostelecom launched a platform for distance learning for schoolchildren on public services

At the end of May 2020, Russian schools began testing a platform developed by Rostelecom for distance learning of students. It was called the Russian Online Communications Assistant and was developed by order of the Ministry of Education  and the Ministry of Digital Development, Communications and Mass Media. Read more here.

The bill on the possibility of receiving all notifications through the EPGU and the mobile application of public services

On May 20, 2020 Ministry of Digital Development, Communications and Mass Media Russia , it announced the development of a bill designed to simplify, speed up and translate into a modern electronic format the interaction of authorities with citizens and organizations. The project provides for the possibility of receiving all notifications through the Unified Portal of Public Services or through. mobile application of public services

The transfer of notifications to electronic form will avoid situations when the state has made important decisions against citizens, and notifications for some reason have not been received. At the same time, citizens and organizations will have the right to refuse to receive notifications in electronic form and receive them through traditional paper letters, emphasized the director of the Legal Department of the Ministry of Communications of Russia Roman Kuznetsov.

The bill providing for amendments to the Federal Laws "On the Organization of the Provision of State and Municipal Services" and "On Information, Information Technologies and Information Protection" in order to improve notification procedures "is posted on the federal portal of draft regulatory legal acts.

According to the Ministry of Telecom and Mass Communications of Russia, in 2019, government agencies sent almost 600 million notifications of fines, penalties and other notifications to citizens. The country's budget costs such a volume of 22 billion rubles a year.

You can register and confirm an account on the public services portal through VTB-Online

On May 15, 2020, the Ministry of Telecom and Mass Communications of Russia announced that the list of banks has been expanded through which you can remotely register and confirm an account on the Unified Portal of Public Services. VTB customers can now do this remotely. This service has been in great demand recently due to the high demand for benefits on the public services portal.

Over 29 thousand state services of the federal, regional and municipal level are available on the portal, including services for additional payments to families in the context of the spread of coronavirus infection. To obtain about 95% of public services, a confirmed account is required.

To obtain or confirm an account through VTB online, you need to go to the "Other" section in the VTB-Online mobile application and select "Registration with Public services." In the Internet bank, you will need to go to your user profile. Next, the client needs to enter the SNILS number. In certain cases, a confirmation SMS message will come, which will need to be answered.

The ability to remotely confirm the user account of the Unified Portal of Public Services - through online banking - was implemented in 2017. You can confirm the account provided that the user is a client of the bank in which he is going to confirm the account.

3.6 million applications for benefits for 5 million children submitted through EPSU

On May 14, 2020, the Ministry of Telecom and Mass Communications of Russia reported that the service of issuing a one-time payment for children aged three to 16 has become the most popular since the launch of the Unified Portal of Public Services in 2009. In the 40 hours that have passed since the opening of a separate posobie16.gosuslugi.ru page, 3.6 million applications for benefits for 5 million children were sent.

This load is a record for the portal of public services for the entire existence. At peak moments, more than three thousand applications for payments per minute were issued on the portal, and on average this figure was one and a half thousand per minute, noted the Deputy Minister of Digital Development, Communications and Mass Media of the RFOleg Kachanov.

The service for remote registration through the portal of public services of an application for a lump sum payment in the amount of 10 thousand rubles was launched as soon as possible after the signing on May 11, 2020 by the President of the Russian Federation Vladimir Putin amendments to the Decree of April 7, 2020 No. 249 "On additional measures of social support for families with children." In accordance with the document, a lump sum payment will be made from June 1, 2020. Money can be obtained for each child aged three to 16 years with Russian citizenship (subject to the child reaching the age of sixteen before July 1, 2020).

You can apply for a lump sum payment until October 1, 2020.

Russians can issue unemployment benefits through the portal of public services

On April 29, 2020, a service for applying for unemployment benefits and registering at the employment center was launched on the Unified Portal of Public Services.

As told in the Ministry of Telecom and Mass Communications, you can use the service if the portal user was fired, stopped individual entrepreneurial, lawyer or notary activities, stopped registration as a self-employed or is looking for a job for the first time.

The registration process involves filling out and sending an application in which it is necessary to indicate personal data on permanent registration, a document on education, information about children under 18 years old. You will also need data on the last place of work, a bank account number or a post office address to pay benefits.

The allowance for those who lost their jobs after March 1, 2020 is 12,130 rubles a month. In addition, one of the parents is paid 3 thousand rubles for each child under 18 years old.

For those dismissed before March 1 and having less than 26 weeks of labor relations during the year before being declared unemployed, the allowance is 1,500 rubles per month, increased by the district coefficient.

In addition, as the Ministry of Telecom and Mass Communications recalled, the monthly allowance of 1,500 rubles, increased by the regional coefficient, is due to entrepreneurs who have stopped individual entrepreneurial activities, those who are looking for work for the first time, dismissed for violating labor discipline or other guilty actions.

By the end of April 2020, there are about 3.7 million unemployed in Russia (according to the methodology of the International Labor Organization), including about 950 thousand Russians who have registered with the labor exchange. According to forecasts of the Ministry of Labor, by the end of the COVID-19 coronavirus pandemic, the number of unemployed in the Russian Federation may reach 5-6 million people.^[55]

Rostelecom in the South provides remote issuance of sick leave through the EPGU

In five regions of the Southern Federal District and the North Caucasus Federal District, "Rostelecom" ensures the issuance of sick leave through the Unified Portal of Public Services (EPGU). In total, since the beginning of 2020, about 45 thousand people have taken advantage of the opportunity to receive the document remotely in the south. The process is organized by the Ministry of Labor and the Social Insurance Fund, technical capability is provided by the national digital provider. Rostelecom South announced this on April 23, 2020. Read more here.

Electronic work book became available on the portal of public services

On April 17, 2020, the Ministry of Telecom and Mass Communications announced the availability of electronic work books on the website of public services. Information about a citizen's labor activity is uploaded to his personal account on the portal. It can also be uploaded in the format of a scanned paper extract and sent to e-mail. The document is certified by the electronic signature of the Pension Fund of Russia, the extract is a legally significant document. Read more here.

Filling out forms in the Tele2 online store

On April 14, 2020, Tele2, an alternative mobile operator, announced the launch of a simplified method of issuing SIM cards through the Public services portal. Read more here.

Launch of the mobile application "Public services STOP Coronavirus"

In April 2020 Ministry of Digital Development, Communications and Mass Media Russia , she launched the STOP Coronavirus State Public services mobile application in test mode. It is designed to provide a number of electronic services that can be in demand in terms of distribution. coronavirus infections The application can also be adapted for specific conditions for organizing access control in the context of the introduction of self-isolation measures in a particular region of Russia (with the exception of g.). Moscow Read more here.

Launch of State Public services services inside the Odnoklassniki social network

On March 30, 2020 social network Schoolmates , she announced the launch applications inside the social network together with the Public services portal, with the help of which people will be able to use popular state services without leaving the social network. More. here

Launch of a service to help Russians return home from abroad due to the spread of coronavirus

On March 27, 2020, the Ministry of Telecom and Mass Communications informed TAdviser that a service has been launched on the Unified Portal of Public Services for Russians who need help returning home from abroad due to the spread of the coronavirus.

Through the portal of public services, users can request help in organizing their return to their homeland. This information and contact data applicants will be transferred online to consular offices. MFA Russia

Our citizens, wherever they are, in the country or abroad, always know: Russia does not abandon its own. For the government, the portal of public services is a powerful modern and technological tool for helping and supporting fellow citizens. Such assistance is especially in demand in these difficult days, commented on Deputy Prime Minister of the Russian Federation Dmitry Chernyshenko

The portal of public services is a convenient and reliable tool for operational interaction with the state, including for citizens outside the country, said Minister of Digital Development, Communications and Mass Media of the Russian Federation Maksut Shadayev

A separate thematic section has also been launched on the Unified Portal with information on coronavirus: symptoms, operational data on the spread of the disease, the necessary phones and instructions. There is also a catalog of online services from leading suppliers, which made them free for Russians who have switched to self-isolation.

A super service for digital construction will be available on the public services portal

On March 19, 2020, it became known that the Ministry of Construction will develop a superservice for digital construction. The superservice will be presented on the public services portal. Read more here.

The State Duma approved the appeal of fines for traffic violations via the Internet

On March 3, 2020, the State Duma approved in the first reading a bill that allows you to appeal fines for violation of traffic rules (SDA) in electronic form. After the final adoption of the innovation, a special service will work on the website of public services.

This will save citizens from the need to personally contact the authorized bodies and make the appeal procedure more accessible, since it is sometimes easier for the driver to pay a fine than to spend his time filling out papers in the unit, "Vyacheslav Volodin, Chairman of the State Duma, told reporters.

According to him, the new bill will make it possible to establish a unified procedure for appealing penal decisions throughout the country, regardless of who it is issued by - the traffic police or a specialized institution.

The complaint can be sent to the traffic police or the court, the answer to the applicant will also come through the portal within three days. At the same time, the court will consider this document if it has such a technical opportunity.

The service was planned to be introduced on August 1, 2019: the deadline was secured by the passport of the national project "Safe and High-Quality Roads." The launch was repeatedly postponed, including due to delays in preparing a government recall.

The Ministry of Telecom and Mass Communications reported that by the beginning of March 2020, the service is being tested for interaction with the IT systems of the traffic police and the portal of public services.

Earlier in 2020, parliamentarians proposed to amend Article 2.6.1 of the Administrative Code of the Russian Federation on the administrative responsibility of vehicle owners, which implies the mandatory placement of data on fines on the Unified Portal of Public Services. Parliamentarians believe that the innovation will allow Russians to learn about fines in a timely manner and pay them at a discount in the first month.^[56]

Russians will be able to appeal car fines on the website of public services

On February 6, 2020, it became known about the launch of a service to appeal fines for traffic violations. The new system, which will be available on the website of public services in the spring, will save motorists from having to make personal visits to the traffic police and other state institutions.

Users of public services will be able to send a complaint against the decision to the court in electronic form. At the same time, the court will consider this document if it has such a technical opportunity.

The State Duma Committee on State Construction supported the bill on electronic appeal of fines. The amendments introduced by the bill to the Code of Administrative Offenses provide that a complaint can be sent to the traffic police or the court through the portal of public services, the answer to the applicant will come through it within three days. The bill was previously approved by the Russian government and the capital's authorities.

According to the lawyer of the Freedom of Choice movement, lawyer Sergei Radko, the bill does not imply a full-fledged electronic appeal of fines, but only simplifies the process of filing complaints. The document does not describe the procedure for the driver's participation in the consideration of complaints, the mechanism for presenting evidence and the application of applications.

The bill will be able to help only in rare cases when appealing against clearly illegal decisions. In all other situations, when a detailed study of the circumstances of the case is required, filing an electronic complaint will only slightly speed up its adoption. This does not guarantee an increase in the objectivity of the consideration of the application, he said.

In Moscow, a system of electronic appeal of fines was previously launched. A car owner can complain about an unpaid parking fine by sending an online photo of a handwritten statement. A copy of the decision is sent to the applicant by regular mail. At the same time, to challenge the decision, you need to come to the traffic police in person, but in some regions you can only send a scan of the document.^[57]

Access to the portal of public services and state sites becomes free

On January 21, 2020, the Ministry of Telecom and Mass Communications of the Russian Federation announced that Internet access to the portal of public services and sites of all federal and regional authorities of the Russian Federation throughout the country will become free from March 1.

As specified in the press service of the department, traffic will not be charged for subscribers, and in the event of a zero balance, the subscriber will also be able to enter the specified resources.

This is the first step in the implementation of the Accessible Internet project, the idea of ​ ​ which was proposed by the President of the Russian Federation in a message to the Federal Assembly, the Ministry of Communications said in a statement.

Earlier in January 2020, the head of state Vladimir Putin proposed to prepare a project to provide citizens with free access to socially significant Russian Internet services, since, according to him, the Internet today has become an everyday necessity for citizens.

Telecom operators supported the initiative of the president. They stated that this idea is understandable and technically feasible.

In any life situation, a person should have the right to use a social or public service online. This applies, for example, to the portal of public services or websites of state bodies, social protection services, medical organizations, and so on, - a representative of Rostelecom told RBC.

The bill on significant Internet resources will be finalized in 2020 and reintroduced to the State Duma, said Anton Gorelkin, a deputy of United Russia and a member of the Duma committee on policy, IT and communications, but for this "you need to comply with the procedure."

The bill defining the concepts of socially significant Internet resources was submitted to the State Duma by Deputy Anton Gorelkin in the summer of 2019. The author of the initiative said that he had no doubt that the list of significant organizations would include Yandex"" and. VK (formerly Mail.ru Group)^[58]

2019

The social support provided to the Russians will be notified through the portal of public services. Law passed

In December 2019, the State Duma adopted in the third reading a bill on informing citizens about their social support through the portal of public services.

As a result of the adoption of amendments to the Federal Law "On State Social Assistance," a single mechanism is created to inform citizens about social protection measures and their benefits by creating a single call center, the Public services website or when contacting authorized authorities.

The innovations will help people receive timely information about the procedure, place and conditions for receiving benefits and compensation both federal and regional.

According to the chairman of the State Duma Vyacheslav Volodin, now people will have the opportunity to get information about all social services and benefits that are relied on in a format convenient for them.

He also noted that by December 2019, the number of social support measures in Russia is more than 3 thousand, they rely on about 54 million Russians.

Unfortunately, not all people know about their benefits and payments, not everyone has the strength and ability to find this information on their own. There should be a single, simple and accessible information system, - said Volodin.

Starting December 1, 2020, information on social protection measures will be available on the public services portal. Similar information through a single call center will be introduced from July 1, 2021, and by personal visit to the authorities - from January 1, 2022.

Amendments to the law regulating the procedure for informing citizens about social protection and support measures were the first step towards the implementation of the message of the President of Russia regarding the transfer of the provision of key public services by the end of 2020 to a proactive format, the authors of the bill note.^[59]

"Beautiful" numbers for cars can be bought on the public services portal

On November 19, 2019, it became known that the Ministry of Internal Affairs and the Ministry of Economic Development agreed on the procedure for selling "beautiful" numbers in Russia. They will be issued at the approved rates of state duties through the portal of public services. Read more here.

Ability to make property purchase and sale transactions

On November 19, 2019, it became known that legally significant actions, including transactions for the purchase and sale of property, can be performed through the portal of public services. It is planned to launch such a service in accordance with the signed Decree of the Government of Russia^[60].

There is an idea that through this portal it is possible to carry out legally significant actions. In particular, to make transactions for the purchase and sale of property using an electronic signature, said Russia Dmitry Medvedev Prime Minister at a meeting with Deputy Prime Ministers, commenting on the signed resolution

We will be able to integrate our services into the services of commercial organizations. If a person acquires, for example, a car, then concluding a transaction through identification at the EPGU together with obtaining insurance, registering this car will become possible. Confirmed identification through a personal one-time visit to a multifunctional center implies the issuance of a qualified electronic signature, explained, in turn, Deputy Prime Minister Maxim Akimov

By offering various vectors for the development of the portal and the mobile application "Public services," we are guided, on the one hand, by the best world practices, on the other, by the feedback received from citizens. The decree prepared by the Ministry of Telecom and Mass Communications and adopted by the government will allow us to implement ideas and make "Public services" even more convenient, noted Deputy Minister of Digital Development , Communications and Mass Media of the Russian Federation Maxim Parshin

The government approved the creation of a single digital window on the portal of public services

On November 18, 2019, it became known about the approval by the Russian government of the creation of a single digital window on the portal of state and municipal services (gosuslugi.ru).

The signed resolution decided to create new services on a single portal that will provide a "single digital window" for submitting proposals, applications and complaints to state and local authorities, as well as organizations subordinate to these bodies, the document published on the Cabinet of Ministers website says.

As the Prime Minister said Russia Dmitry Medvedev at a meeting with the Deputy Prime Ministers, having created a single window of digital feedback from citizens, legal entities with authorities of all levels and structures that are subordinate to them, it will be possible to track the progress of appeals, as well as control the quality of work of authorities.

Also, according to the head of government, the possibility of using the portal of public services for legally significant actions, including for transactions for the purchase and sale of property using an electronic signature, is being considered.

In addition, it is planned to use the portal to inform citizens about receiving any benefits that are not known to people, but to which they are entitled.

The head of the Cabinet added that the technical implementation of these functions will begin in 2020, all departments should be ready for this.

Deputy Prime Minister Maxim Akimov called the adopted resolution a very important step towards creating modern, familiar and intuitive "one-line" mobile online services in the field of public services.

Akimov said that by November 2019, about 1.7 million people use the mobile application of the public services portal every day.^[61]

Availability of the "My Choices" section in My Account

On August 30, 2019, Rostelecom announced that users of the Public services portal and mobile application have access to the My Elections section in their personal account, implemented on the eve of the Single Voting Day on September 8, 2019. On this day, elections will be held for the heads of 16 constituent entities of the Russian Federation, deputies of legislative authorities will be elected in 42 regions, and additional elections of deputies of the State Duma will be held in four single-mandate constituencies.

Voters in electronic form can receive information about the timing of election campaigns, candidates, election commissions and their polling station, as well as apply for inclusion in the voter list at their location using the Mobile Voter service by September 4, 2019.

For voters from the regions registered on the State Services portal, for the first time, the opportunity to choose a digital polling station for voting in Moscow has been realized.

Another innovation was the ability to apply for voting at home in electronic form. The service is available on the Portal until September 4, 2019. It can be used by citizens who, for good reasons, are not able to independently arrive at the place for voting (state of health, disability or other reasons provided for in Clause 1 of Article 66 of the Federal Law of June 12, 2002 No. 67-FZ).

The provision of digital services for voters is implemented by the RT Labs system integrator (a subsidiary of Rostelecom) by order of the Ministry of Digital Development, Communications and Mass Media and the Central Election Commission of the Russian Federation.

1.2 billion rubles are planned for the development of the portal of public services. For 3 years

On July 19, 2019, it became known that the "single window" model for access to information created by state authorities will be implemented due to the capabilities of the federal state information system "Unified Portal of Public Services" (FSIS EPSU). The project will cost the federal budget 311 million rubles. As a result of its implementation by the end of 2021, at least 70% of state sites will work through a single digital platform. For more details, see here.

The federal project "Public Administration" involves a number of measures for the development of the Federal State Institution of Public Administration. The development of this system as a single omnichannel digital platform for publishing information and providing state and municipal services, including taking into account regional dependence, user location and regional specifics in terms of the demand for the services and services provided, will cost 111 million rubles.

The development of FSIS EPGU in accordance with changes in legislation, technological changes introduced into other information systems as part of the e-government infrastructure, and taking into account the needs for ensuring information security, will cost 152 million rubles. In the same amount, improving the architecture of FSIS EPGU to meet the requirements for the increasing load on this system to ensure the process of providing services.

Ensuring the possibility of comprehensive personalized support for the provision of state and municipal services and services through the FSSI EPGU of legal entities and entrepreneurs, as well as the modernization of user interfaces of the FSIS EPGU in order to ensure the convenience of their use will require costs in the amount of 317 million rubles.

Implementation of a comprehensive transition to the preferential provision of services, functions, information and services in electronic form through mobile devices, as well as the most popular communication channels, including social networks and instant messengers, will cost 160 million rubles.

The document plans to ensure the possibility of users receiving regional and municipal services in the "single window" model through the project "Multiregionality of EPGU." The project involves modernization, withdrawal to the FSIS EPGU and ensuring the operability of popular services provided by regional executive bodies and local governments.

The project also involves ensuring the possibility of comprehensive provision of state and municipal services for users of the FSIS EPGU on life situations, including mechanisms of personalized service and support. The cost of the indicated measures is 167 million rubles.

In addition, the document refers to the following events:

• development of the functionality of personal accounts for legal entities and individuals;
• ensuring synchronization of data contained in personal accounts in different information systems;
• implementation of a comprehensive transition to planning, development and assessment of the efficiency of the EPGU omnichannel digital platform in the "one window" model based on product and service statistical analytics;
• forecasting and implementation of the provision of public services, services and information through partner channels and in the context of commercial services and services provided by them.

The total cost of these measures for the development of FSIS EPGU is 1.2 billion rubles. The funds will have to be allocated from the federal budget in 2019-2021^[62].

Online applications of citizens for the provision of electronic public services are not properly considered in the departments

On May 28, 2019, it became known that in about half of cases, citizens' online applications the Russian for the provision of electronic public services are not properly considered in the departments, and the applicant does not receive feedback. These conclusions were reached Ministry of Economic Development based on the results of monitoring the quality of the provision of public services in, Russia which was carried out by the Center for IT Research and Expertise Russian Academy of National Economy and Civil Service under the President of the Russian Federation (RANEPA) in August-November 2018.

In the course of the study, experts analyzed 1,143 main public services that citizens can receive from government agencies and local governments through a single gosuslugi.ru portal or through regional portals.

The analysis showed that citizens' applications were left without proper consideration and without response in about 49% of cases, that is, for 556 services out of those considered. As a result, users were forced to personally visit departments to initiate the process of providing the service. The researchers recommend that departments establish a mechanism for informing applicants about the progress of the service.

The study was carried out in relation to 16 of the most massive and socially significant public services. The list includes registration of marriage, divorce, birth, adoption, enrollment of a child in a kindergarten or school, payment of travel or child benefits, issuance of hunting tickets, building permits, etc.

All analyzed public services have an application application interface. At the same time, it was possible to form a statement and send it to the department not in all situations, but only in 89%, that is, for 1021 services out of all cases considered. At the same time, analysts note an increase in the number of electronic public services in the categories under study - from 1100 in the previous year to 1143 this year.

In general, the researchers also conclude that the quality of provision of public services in electronic format is improved. The service provision process must comply with government decree No. 236 "On Requirements for the Provision of State and Municipal Services in Electronic Form," which was adopted in March 2016. It was the compliance with these standards that the researchers checked.

Analysts note that not all legal requirements are met by state departments. For example, in some cases, citizens do not have the opportunity to perform all the necessary actions in electronic form - sometimes they cannot make an appointment with the department or pay a fee online.

It was also revealed that the portals contain incomplete information about the procedure for providing services - on average, the level of completeness of information is 87%. Of the cases studied, only 52%, that is, comprehensive information was provided for 600 services on the portals. In other cases, that is, for 543 services, the information was partially posted. This leads to the fact that the user cannot prepare all the necessary documents in advance, even if he decides to personally visit the department for the sake of submitting an application.

Based on a study by the Ministry of Economic Development, it compiled a rating of the quality of the provision of electronic public services in the regions. The rating was headed by the Moscow region, where the quality is at the level of 93.91%. The second place was taken by the city of Moscow itself with an indicator of 89.61%. The three leaders are closed by the Khanty-Mansiysk Autonomous District - Ugra, where the quality is at the level of 84.01%.

The top ten also included the Tula region (79.56%), the Sakhalin region (79.2%), St. Petersburg (76%), the Yamalo-Nenets Autonomous Okrug (74.51%), Tambovskaya (73.85%), Belgorod (69.66%) and Lipetsk (69.03%) regions.

The lowest indicators were noted in the Tver region (8.64%), the Republic of Ingushetia (8.21%), the Republic of Dagestan (7.51%), the Republic of Crimea (6.83%) and the Pskov region (2.18%).

Based on the experience of monitoring, the researchers note that the regions are divided into two groups: those that lack funding for successful informatization, and those that do well, but are hampered by bureaucratic barriers. These barriers make it impossible to quickly make decisions and respond quickly to changes.

As an example, the researchers cite several bureaucratic deadlines. Making changes to the budget signature takes 100 days, and to the federal project - a month and a half. The approval of the rules for the provision of subsidies lasts four months, the preparation and conduct of the purchase, taking into account information measures - more than three months. Researchers come to the conclusion that strict procurement regulation, a tough contract and long approvals slow down informatization^[63].

All Russians will have access to electronic medical documents on the public services portal

On May 22, 2019, the National Center for Informatization (NCI, part of the Avtomatika concern of Rostec State Corporation) announced that in 2024 all state and municipal medical institutions will provide citizens with access to electronic medical documents in the My Health Personal Account on the public services portal. In 2019, the share of such organizations will be 4%, and in 2020 - 20%. It is reported that these indicators will be achieved within the framework of the Federal Project "Creation of a single digital circuit in healthcare on the basis of Uniform State Health Information System," implemented by the Ministry of Health of Russia and the NCI.

NCI developed the subsystem "Federal Register of Electronic Medical Documents" (RAMD), which is part of the Uniform State Health Information System. The subsystem organizes the collection of information from information systems in the field of healthcare about electronic medical documents created in medical organizations. Its goal is to provide citizens with medical documents in electronic form through the portal of public services, ensure interdepartmental electronic interaction and create conditions for the transition of medical institutions from paper document management to legally significant.

One of the closest results of the transition to a legally significant electronic document flow in healthcare should be simplified procedures for citizens to obtain a driver's license, register the facts of birth and death, and establish a disability group.

In addition, legally significant electronic document management in healthcare will eliminate the possibility of loss or distortion of medical documentation. For medical institutions and doctors, conditions will be created for gaining access to all patient documentation, which will improve the continuity of medical care, which is one of the main priorities of national health along with disease prevention, and, as a result, will affect the recovery time of patients.

One of the main tasks of the federal project "Creation of a single digital health care circuit" is to build the work of medical information systems at the regional level, to complete their integration with the subsystems of the Uniform State Health Information System. When moving to another city or region, a person will be able to access his medical documents through his personal account on the website of public services (EPGU). Now this opportunity is not available to all citizens, for this it is necessary that medical organizations are connected to a single digital circuit, begin to create medical documents in digital format, store them and register (transmit links about their presence) in the federal system. The ability of each citizen to access their electronic medical documents should be ensured by the end of 2024, - said Elena Boyko, Deputy Minister of Health of the Russian Federation.

Since the beginning of 2019, the constituent entities of the Russian Federation have begun to actively connect to the RAMD subsystem, as of the beginning of May 2019, more than a third (32) of the country's regions began to transfer information about electronic medical documents to the subsystem. In the period from February to April 2019, over 190 thousand legally significant electronic medical documents were registered, formed in more than 200 state medical organizations of the Russian Federation. In May 2019, in the Personal Account "My Health" of the portal of public services, residents of pilot regions (Krasnodar Territory, Tula and Belgorod Regions, Republic of North Ossetia - Alania) will have the opportunity to view their medical documents, as well as manage their availability for health workers.

Data of electronic passports of vehicles are integrated into EPGU

February 1, 2019 Rostec announced that JSC "" Electronic passport(part of the State Corporation Rostec) plans to provide citizens RUSSIAN FEDERATION with access to data to electronic passports transport of funds (EPTS) through Russia electronic services popular in portals, including through the unified portal "Public services" (). EPGU More. here

2018

The service "Mobile Voter" was launched at EPGU

On July 26, 2018, the company Rostelecom"" announced that mobile application "Public services" the Mobile Voter service was launched on the Unified Portal of Public Services (gosuslugi.ru) - it can be used to vote in regional and federal elections for heads of regions, which will be held on September 9, 2018.

The service allows you to remotely select a convenient polling station in your region or district and apply for inclusion in the voter lists at your location. The project is being implemented by Rostelecom with the participation of a subsidiary - system integrator RT Labs, commissioned by the Ministry of Digital Development, Communications and Mass Media and the Federal Center for Informatization at the Central Election Commission of the Russian Federation (FCI at the CEC of Russia).

The service is available to voters from July 25 to September 5, 2018 inclusive. To participate in the elections, you need to choose a site only in your region or district, respectively (depending on the type of elections).

So, for example, Moscow you can participate in the mayoral elections at any polling station within Moscow or choose a polling station in the Moscow region,, and Kaluzhskaya. Vladimirskaya Tula regions

To apply for inclusion in the voter lists at the location, you need to indicate the registration address on the public services portal or in the mobile application in electronic form, select a polling station and send an application. You can submit two applications - to participate in federal and regional elections, but no later than September 5, 2018.

After processing the application, the Personal Account will receive confirmation and a printed part of the application with information about the selected polling station.

On a single voting day, September 9, you should take with you a passport of the Russian Federation and a printable part of the application in paper format or in electronic form on a mobile device.

Russians will be able to check the costs of compulsory medical insurance at EPGU

Russian citizens will be able to get information about the medical services provided by compulsory medical insurance and their cost in the personal account "My Health" on the Unified Portal of Public Services (EPSU). The National Center for Informatization, part of the Rostec State Corporation, provided pilot services for residents of the Samara, Novosibirsk, Orenburg regions, Krasnoyarsk Territory and the Republic of Dagestan. Residents of three of these regions can also apply for a compulsory medical insurance policy without leaving their homes. Until the end of 2018, functions will be available in all regions of Russia, Rostec reported on June 7, 2018.

Additional information on the medical services provided under the compulsory medical insurance policy and their cost will now be available in the section of the personal account "My Health," "Information on the medical services provided and their cost." The service is free of charge for 24 hours after the request is sent. The certificate of the medical services provided to the applicant under the compulsory medical insurance program and their cost is received in electronic form in pdf format with the possibility of saving on the applicant's computer.

The service for issuing a compulsory medical insurance policy is available on the public services portal in the section "Submission of an application for the choice of an insurance medical organization." Having made a request in electronic form, the user will receive an invitation to the selected insurance medical organization within 30 days to receive a compulsory medical insurance policy.

The appearance of additional information on the portal is ensured by the in-depth integration of the State Information System of Compulsory Health Insurance (GIS OMS) with the Unified State Information System in the field of health care (Uniform State Health Information System), for the development and support of which the NCI is also responsible.

April Update

On April 10, 2018, the Ministry of Communications and Mass Media of the Russian Federation announced the next update of the Unified Portal of Public Services.

According to the department, the capabilities of the main page, as well as the personal account of the user, have been expanded, while the interface of the public services portal has been updated to increase usability.

A menu with basic information from your personal account appeared on the main page of the site. In addition, directly from the home page, users got quick access to services for life situations, including: loss of documents, purchase and registration of a car, assistance to pensioners, birth of a child, family creation, job search and employment, purchase of residential real estate and others.

It also became possible to use user support services - in the "Help and Support" section you can find answers to the most popular questions or ask your question through a special form of communication, the ministry said.

In your personal account, the user can now analyze his profile and receive reminders about the need to enter the missing data, information about documents in order to increase the level of the account.

According to the Ministry of Digital Development, Communications and Mass Media, possibilities of a tape of notices are considerably expanded. Users will be able to receive personalized notifications, for example, about the need to pay tax on a certain date.

At the same time, thematic blocks "My Health," "Transport and Driving," "Family and Children" appeared, which contain a list of relevant services. The Life Situations tab has been added to the Service Categories section.

We carried out the last major update of the portal in the summer of 2016, have repeatedly conducted usability tests since then and have changed a lot as a result. The update will make services more individual and switch to serving citizens in life situations. The updated portal of public services in combination with a mobile application will help save people time, - said Alexander Pavlovich, Deputy Director of the Department for the Development of Electronic Government of the Ministry of Telecom and Mass Communications of Russia.

Service for the selection of a polling station in the presidential elections of the Russian Federation

The Ministry of Communications and Mass Media of the Russian Federation in February 2018 announced that the service "Choice of a polling station in the presidential elections in the Russian Federation" appeared on the Unified Portal of Public Services (EPGU). Citizens of the Russian Federation can apply electronically for inclusion in the list of voters at their location and take part in the presidential elections at any convenient polling station.

A single portal of public services is gradually becoming a single point of access to services and services that the state provides electronically. The cancellation of absentee ballots, which citizens previously needed to receive only at the place of permanent registration, made it possible to implement on the portal a convenient service for choosing a polling station, - said the head of the Ministry of Telecom and Mass Communications of Russia Nikolai Nikiforov.

Users of EPGU with a confirmed account and a confirmed mobile phone number who have reached 18 years of age on voting day, as well as those who have not applied before, can use the service (an application can be submitted only once during the election campaign).

As of February 1, 2018, more than 65 million people were registered at the EPGU. Of these, almost 40 million users have a confirmed account.

2017

Deputy Minister of Communications Alexei Kozyrev: such a concept as "state services" should not exist

Deputy Minister of Communications and Mass Media Alexei Kozyrev at the TAdviser SummIT conference, held on November 29, 2017, was awarded the TADVISER IT-PRIZE award in the nomination "Digital Platform of the Year." The award is for outstanding indicators of the popularity of the digital platform for the provision of public services.

Every month, the number of registrations on the public services portal increases by 2 million people. As of November 2017, there are already more than 60 million of them. The attendance of EPSU is 70 million visits per month. For the year - an increase of two times. Thus, we can say that the demand for electronic public services, which have become convenient and friendly under the leadership of Alexei Kozyrev, is growing at a huge pace. And this is one of the few digital platforms with such indicators both absolute and dynamic.

At TAdviser SummIT, Alexey Kozyrev spoke about the promising directions for the development of public services in the near future. One of the key areas, he highlighted the development of a unified identification and authentication system (FSIS ESIA). This direction is developing so that in the future all transactions that are now carried out unhindered in the paper world with the help of a passport, printing, are also significant in electronic form.

From the words of Alexei Kozyrev, it follows that we can talk about turning the ESIA into a separate platform that would support the use of both identification and password, and biometrics various documents with electronic media, the so-called proxy-ID, when various items with electronic media can be tied to the user's profile: rings, watches and others.

For the 1st quarter of 2018, according to him, it is planned to launch, biometric authentications with the help of which it will be possible to open bank accounts without the need to come to the bank branch. This is an innovation - both in legislation and in technology.

In the second direction, Kozyrev outlined the moment that such a concept as "public services" should not exist in principle.

Because there is data that the state already knows about its citizens, and there is no need to force citizens to do anything in order for the state to conduct some kind of operation with this data. To tell you what you own, where you live, where you studied - this data arises almost independently of the person himself. And we can collect them, process them to free people from their obligation to notify the state of something, "he explained.

Also, a person may have a will when he wants something in accordance with his rights - for example, to marry. And in these cases, it should be enough to find out the will of this person, the deputy minister of communications believes. Now it works as a public service, which has a certain regulation, procedures. All this is completely superfluous, it can be automated and made so that after electronic identification a person can express his will, and the state did the rest on its own, said Alexey Kozyrev.

The described approach cannot be called public services: it is rather a proactive service, an intellectual assistant to a person in a life situation who must dock with commercial services and non-commercial ones. Within the framework of the second direction, the gradual opening of interfaces for external partners begins in order to embed public services, for example, in financial services, to switch to more proactive service provision, Kozyrev said. For example, the state knows that the driver's license expires, it begins to remind its holder of this.

The third important area, he outlined the interoperability of data, the integration of information systems with each other and the involvement of data stored in the state into circulation in the economy.

Our data is new oil, this is a source of great added value, and it is natural that when we store huge reserves of this data in the state, and they practically do not participate in economic activity, this is wrong, Kozyrev noted. - Therefore, we create such methods, such opportunities for citizens and businesses to manage their data so that they can be issued outside, for example, to credit institutions. And there are already interfaces with which government data can be transmitted to participate in economic circulation. This direction will develop.

The Deputy Minister of Communications added that a large amount of data contains personal information, and modern technologies make it possible to organize a permission management system so that all personal data can be disclosed to some specific organizations with the permission of a citizen. This is also planned to be done in Russia.

One way or another, all these ideas were included in the Digital Economy program, Kozyrev emphasized.

О TAdviser SummIT

The TAdviser SummIT conference was held in Moscow on November 29, 2017 and attracted more than 400 participants. The main topics of the event are the IT plans of the largest companies and government departments of Russia for 2018, the prospects for the development of the digital economy, IT products and services. Within the framework of the plenary part and five thematic sections, more than 60 reports and public discussions were heard. The event was held in 5 halls of Digital October.

Шаблон:TAdviser Gallery 2017 2

Ugra public services modernized and adapted for the Unified Portal

The Khanty-Mansiysk Autonomous Okrug - Ugra among the first ten regions joined the pilot project "Multiregionality," initiated. Ministry of Digital Development, Communications and Mass Media Russia The pilot project was developed within the framework of the regional state contract with Rostelecom"": previously available regional and municipal public services were modernized, followed by their placement on the Unified Portal of Public Services (www.gosuslugi.ru). The technological partner of the project was the company RT Labs"."

Previously developed regional and municipal services were adapted to the style of the Unified Portal of Public Services. Form Builder has updated the design of interactive enrollment forms without changing their content. In addition, the cards of a number of regional services (services of the registry office, a service for issuing a hunting ticket of a single federal model) were forwarded to single forms of the portal using the "Service Hub." This subsystem reduces the burden on regional information systems and optimizes the storage of reference information.

DIT Ugra in 2017 chose more than 30 state and municipal services for modernization, 16 of which have already been fully updated and available on the Unified Portal, and the application forms have been brought into line with the current requirements of regulatory legal acts.

Among the especially socially significant and demanded public services are indicated:

• E-diary of the student. In the first half of 2017, Ugra residents made almost 1 million requests for this service.
• Enrollment in the school. On February 1, 2017, at 00:00, applications were started. In the first 10 hours, 1319 applications were submitted from Ugra residents. For the entire February, 16,554 times applied for the service, and for the half year - more than 43,600.
• Getting vouchers to children's recreation camps. A spring campaign to enroll Ugra children in summer camps was successfully carried out on the Unified Portal of Public Services. About 6,300 citizens used this service.

Ugra residents have become available a modern portal interface with full support for mobile use, as well as a number of services, including a single point of access to federal and regional services, search for services in the catalog, a personal account with the preservation of the history of operations and appeals, interactive informers on fines and debts.

Of the 16 revised services, 6 were updated to the format of the Interdepartmental Electronic Interaction System with the possibility of transferring investments of more than 1 GB. Earlier, electronic registry office services, registration and enrollment of children in kindergartens, issuance and cancellation of hunting tickets have already been implemented in the region.

According to the Ministry of Telecom and Mass Communications, during the implementation of the Multiregionality project in the Khanty-Mansiysk Autonomous Okrug - Ugra, the share of Ugra residents using electronic public services increased by 12.7% and accounts for 69.1% of the region's population. In the first half of 2017, the number of users increased by almost 180 thousand people.

The transition of the regional portal to the Unified Portal allows you to optimize the financial resources of the region, as well as provides a comprehensive solution to a number of technological issues related to the support of the regional portal. Over the past years, a significant stage has been passed in the introduction of electronic services into the daily life of Ugra residents. The number of residents of the district registered on the Unified Portal of Public Services has reached 872 thousand. The active growth of the "electronic population" in Ugra is explained by the convenience, comfort and efficiency when receiving services via the Internet, which allows citizens to reduce the number of personal visits to authorities, pay fines and duties with discounts, as well as monitor the status of consideration of submitted applications at any convenient time, - said Pavel Tsiporin, director of DIT Ugra.

A polling station can be selected on the public services portal

On August 31, 2017, the Ministry of Communications and Mass Media of the Russian Federation announced that a mechanism has been implemented on the Unified Portal of State and Municipal Services (EPGU) that allows users to choose a convenient polling station within the relevant constituency to participate in a single voting day on September 10, 2017. The mechanism is available for citizens of 20 constituent entities of the Russian Federation, in which elections to regional government bodies will be held on this day .

We launched this service in connection with amendments to the legislation on elections and referendums, which provide for the abolition of absentee ballots and providing citizens of the Russian Federation with the opportunity to apply for inclusion in the list of voters at the location on voting day, - commented on the event Director of the Department of Informatization Projects of the Ministry of Telecom and Mass Communications of Russia Oleg Kachanov.

An application for inclusion in the voter list at the location on voting day may be submitted by the owner of a confirmed account at the EPGU no later than five days before voting day. After successfully submitting an application to the personal account on the public services portal, a notification will come with information about the selected polling station.

The service for checking traffic police fines has been expanded

On August 3, the Ministry of Communications and Mass Media of the Russian Federation announced that a service for checking fines issued to route vehicle numbers, taxis and semi-trailers was implemented on the Unified Portal of Public Services (EPGU).

The service of checking fines for buses, taxis and semi-trailers will be popular not only with private carriers, but also with organizations - taxi companies, freight carriers, which have a significant number of cars or buses in the fleet. Thanks to the service, they will be able to receive information about fines issued on cars throughout the country within 1-2 days, and pay fines at a discount, "said Vladimir Averbach, director of the Electronic Government Development Department of the Ministry of Telecom and Mass Communications of Russia.

According to the ministry, checking and paying fines of the State Traffic Safety Inspectorate (Traffic Police) is included in the list of the most popular requests on the public services portal. Users with any type of account at the EPGU can check the traffic police fines issued both for their car and the car of another person or organization. To receive the service, you must enter the state number of the car and the number of the vehicle registration certificate.

In addition, it is possible to pay a fine at EPGU with a 50% discount within 20 days after the fine is imposed.

On the Unified Portal of Public Services, you can pay tax charges, duties for public services, fines and debts. Payment of charges can be made using bank cards, electronic wallets, through a mobile phone. You can also download a receipt for payment at the bank.

Through the portal of public services, it became possible to call a doctor at home

As it became known on July 21, 2017, several services became available to Russians at once on the "Unified Portal of State and Municipal Services": calling a doctor at home, receiving information about attachment to a medical facility through the portal, as well as an appointment for a preventive examination or dispensary. Services appeared on the portal as part of the E-Health project. ^[64]

To call a doctor, you need to enter the personal account "My Health" on the portal of the EPSU. There you can also get information on the provision of medical care and take a referral for hospitalization or medical and social expertise.

According to the Ministry of Telecom and Mass Communications, as of June 2017, 50 million citizens were registered on the portal, for whom 350 electronic public services operated.

"E-Health"

The project passport was approved in October 2016. The Electronic Health Program covers 2016-2025. The goals of the project are: the translation of medical documentation into electronic form, the introduction of a waiting time control system in the queue for a doctor and the creation of a system of services in the patient's personal account on the public services portal.

Within the framework of the project, it is planned to connect medical institutions to a single secure data transmission network, equip 95% of the workplaces in these institutions with computers and connect them to the waiting monitoring system in the queue. In addition, 55% of medical organizations should begin to apply telemedicine capabilities.

Russian citizens will be able to receive public services regardless of location

On July 20, the Ministry of Communications and Mass Media of the Russian Federation announced that the State Duma of the Russian Federation in the first reading approved the draft federal law "On Amendments to the Federal Law" On the Organization of the Provision of State and Municipal Services. " The bill provides for the provision of federal state services by departments or multifunctional centers, regardless of the place of residence or stay of the applicant.

Amendments to the legislation regarding the implementation of the principle of extraterritoriality of the provision of public services have been developed. Ministry of Digital Development, Communications and Mass Media Russia

"The developed changes will increase the availability of public services by simplifying procedures and reducing the transaction and time costs spent by consumers on obtaining public services. This corresponds to the instructions of the President of the Russian Federation, according to which, within the framework of the 601st decree, by 2018 the level of satisfaction of Russian citizens with the quality of providing state and municipal services should be at least 90%, "said Roman Kuznetsov, director of the Legal Department of the Ministry of Communications of Russia

.

According to the ministry, in 2016 the number of applications for the provision of federal public services, in respect of which the principle of extraterritoriality will be implemented, amounted to more than 30% of the total number of applications. The list of such services will be determined by the Government of the Russian Federation.

Project Status Multiregionality of EPGU

Malicious Code Detection

On July 13, 2017, Doctor Web announced the discovery of "potentially malicious code" injected by unknown persons on the public services portal. The company's message indicates that the company was forced to resort to public information about the threat by the lack of reaction from the site administration.^[65]

As indicated in the message of the antivirus manufacturer, the malicious code forces the browser of any visitor to the site to imperceptibly contact one of a dozen domain addresses registered to an unknown private person. In response, any independent document can come from these domains, ranging from a fake form of entering credit card data to going through a set of vulnerabilities in order to gain access to the computer of a site visitor, company experts say.

In the process of generating the site page to which the user accesses, a container is added to its code, <iframe>allowing you to download or request any third-party data from the user's browser. At the moment, the company's specialists have counted at least 15 domains to which gosuslugi visitors are forwarded. All of them have deliberately uninformative addresses - m3oxem1nip48.ru, m81jmqmn.ru, etc.

At least five of them are located in the address range of companies registered in the Netherlands. Some of them have expired security certificate. Malicious code has not yet been distributed from any of these domains, but, according to the company's specialists, this can change at any time.

The site gosuslugi.ru still compromised, the information was transferred to the technical support of the site, but confirmation of the adoption of the necessary measures to prevent incidents in the future and the investigation in the past was not received, - indicated in the message "Dr.Web."

The company's experts recommend that users exercise caution when using the portal of public services, and the site administration gosuslugi.ru and competent authorities to check the security of the site, and as soon as possible. Any user can check for code on their own by using the search service and asking for the following wording: site: gosuslugi.ru "A1996667054."

On July 14, the Ministry of Telecom and Mass Communications announced a solution to the problem.

"Measures were promptly taken to eliminate the potential for violation of the privacy of user data of the EPGU portal," the Russian Information Agency, which is responsible for the public services portal, told TASS.

The offer of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation on the exterritorial principle of rendering public services is approved

The Ministry of Communications and Mass Media of the Russian Federation reports that the Government of the Russian Federation approved in May 2017 a draft federal law "On Amendments to the Federal Law 'On the Organization of the Provision of State and Municipal Services'." The bill proposes to introduce the extraterritorial principle of the provision of public services. The decision to approve the relevant amendments to the legislation is published on the website of the Government of the Russian Federation.

According to the amendments, applicants will be given the opportunity, at their choice, to submit documents and receive the results of public services in any subdivision of the federal executive body, the body of the state extra-budgetary fund or in a multifunctional center within Russia, regardless of their place of residence or place of stay. This principle does not apply to all services, but only those that are included in the list approved by the Government. The bill will increase the availability of these federal public services by simplifying procedures, reducing the transaction and time costs spent by consumers on obtaining public services.

Further, the bill will be submitted to the State Duma in the prescribed manner. At the moment, the number of citizens registered in the Unified Identification and Authentication System has reached 47.4 million people. These users can receive public services in electronic form.

Compromise: strong regions will be able to develop their own public services portals

At the beginning of 2017, the Ministry of Communications analyzed the traffic of regional portals of public services located on their own domains (for example, mos.ru or uslugi.tatarstan.ru) and on the subdomain of the Unified Portal of Public Services (xx.gosuslugi.ru), and came to the conclusion that in most regions people practically do not enter regional portals, and services in electronic form are received through the Unified Portal.

Only 8 regions have their own portals, popular among residents (where the share of portal traffic from the total volume of traffic to electronic public services exceeds 30%): Moscow region (97%), Moscow (92%), Tatarstan (88%), Udmurtia (49%), Nizhny Novgorod region (41%), St. Petersburg (38%), Kamchatka Territory (38%), Tula region (35%).

20 regions, according to the Ministry of Telecom and Mass Communications, do not have portals at all on individual domains, and traffic to regional subdomains of the site gosuslugi.ru in most cases does not exceed 7% of the total traffic of the EPGU from these regions. The only exception to this group is the Chukotka Autonomous Okrug, where 92% of visits to the site 87.gosuslugi.ru.

In other regions, there are own portals, but they are usually in low demand of the population.

It turns out that regional efforts and funds are not invested in the development of modern electronic services and portals for various reasons, and the level of service for citizens is not growing. This situation does not suit us, - said Alexander Pavlovich, Deputy Director of the e-Government Development Department of the Ministry of Telecom and Mass Communications, TAdviser

The Ministry of Telecom and Mass Communications, according to Pavlovich, proposes at the same time to help the regions offer their residents a high-quality modern service and reduce duplication of costs through the mechanism for bringing regional services to the Unified Portal. The order to reduce duplication in 2016 was given by President Vladimir Putin (see below).

At the same time, the region retains the full right and obligation to automate the provision of public services by its own contractors, but receives a free high-quality portal, design, services and marketing of the EPGU. In this case, you will only have to pay for the operation of your part of the front end at EPGU and the withdrawal of each service to the portal, says Pavlovich

For the withdrawal of each service to the Unified Portal, the region will have to pay Rostelecom 90 thousand rubles (see more below).

At the same time, the task of transferring all regions to the EPGU is not set, Pavlovich notes:

We understand that there are a number of strong regions that are actively investing in the development of their own portals. In this case, we propose the joint development of RPGU and EPGU through the use of a single corporate style of EPGU, the creation of a connected catalog of public services, unified navigation and functional content (personal account, state ar, widgets)

The Ministry of Communications plans to submit statistics on the attendance of portals and give official recommendations to the regions in this regard at the subcommittee on electronic public services on March 31, 2017.

2016

The first ten regional portals moved to the Unified Portal of Public Services

In December, the Ministry of Telecom and Mass Communications announced the integration of regional portals of public services of ten constituent entities of the Russian Federation with the EPGU. This happened in accordance with previously signed agreements on participation in the corresponding pilot project with the Ministry of Telecom and Mass Communications. Thanks to this, residents of the Kaliningrad, Rostov, Saratov, Tomsk, Chelyabinsk, Yaroslavl regions, Primorsky and Stavropol Territories, the Republic of Buryatia and the Khanty-Mansiysk Autonomous Okrug gained access to state federal and regional services on the principle of a single window on the site gosuslugi.ru.

The implementation of the project will increase the convenience of obtaining public services in electronic form for citizens by the ability to order federal and regional public services on the modernized version of the EPGU. Thus, citizens will be able to take advantage of all the advantages of the federal portal: priority services, payment services, mobile access, personal account, extended assistance and many others. And most importantly, we will offer residents of the regions a really single window to receive all electronic public services, "said Alexander Pavlovich, Deputy Director of the Department for the Development of Electronic Government of the Ministry of Communications of Russia

Start of the process of transferring regional public services to EPGU + Rostelecom prices

Representatives of the Ministry of Communications and Rostelecom during a meeting of the subcommittee on the use of IT in the provision of public services on November 16 presented a pilot project "Multiregionality of EPGU" the Ministry of ^[66]. The goal of the project is to get rid of regional portals of public services by redirecting citizens to the federal portal gosuslugi.ru.

As expected, within the framework of the new project, regional content will be integrated into the modernized interface of the EPGU. This will improve the process of providing regional and municipal services, as well as reduce the costs of the regions to support their own portals.

Now, within the framework of the pilot project, a unified model of popularization should be worked out and the possibility of placing its content at the EPGU by the regions should be created. According to the report of Alexander Pavlovich, Director of the Department for the Development of Electronic Government of the Ministry of Telecom and Mass Communications of Russia, as of November 2016, "service, regulatory and technological readiness" was achieved for the integration of regions with EPGU. In addition, the regions are given the opportunity to independently manage the descriptions of services displayed on the federal portal, as well as use special tools to promote services.

The regions are offered three options for action. The first implies that regional authorities will independently develop an interactive form for the service. The second option is the development by the authorities of an interactive form using the service designer of Rostelecom. And the third is the development of interactive forms entirely by Rostelecom.

The materials of Rostelecom indicate the cost of work on the transfer of regional services to the EPGU.

Thus, switching the user interface from RPGU to EPGU will cost the region 305 thousand rubles. The development of one interactive form by Rostelecom will cost the region 90 thousand rubles. Independent development of an interactive form will require payment for its verification and publication at EPGU (32 thousand 150 rubles).

At the same time, the region needs to conclude a contract for the support of regional services. The cost of maintaining services in the old interface will be 1.748 million rubles a year, in the new one - 1.298 million.

The cost of using the form designer will be 1.297 million rubles per year, with a limit on the number of forms no more than 2 per month.

The pilot project for the transfer of services to the EPGU included 10 regions: the Republic of Buryatia, Primorsky Territory, Stavropol Territory, Kaliningrad, Rostov, Saratov, Tomsk, Chelyabinsk, Yaroslavl Regions and the Khanty-Mansi Autonomous Okrug. Another 7 regions are ready to participate in the second stage of the project.

The remaining interested regions are invited to send applications by December 15, 2016 to connect to the project "Multiregionality of EPGU."

Data from the traffic police and FSSP combined

On September 7, 2016, the Ministry of Communications and Mass Media of the Russian Federation announced the launch of a section on the Unified Portal of Public Services (EPGU) with information on traffic police fines and court debts of the Federal Bailiff Service of the Russian Federation (FSSP).

The overdue fine TRAFFIC POLICE and the execution sheet related to it FSSP are combined into one process. This allows you to pay the debt, automatically closing the fine and enforcement proceedings.

If the traffic police fine is not paid on time, a writ of execution is sent to the Federal Bailiff Service to recover it. It often happens that a person, having delayed paying the fine, at the same time sees his fine in the traffic police and the debt is now to the FSSP. In reality, this is the same debt. Now, on the Unified Portal of Public Services, for the convenience of users, such debts are combined. You can track all information on the fine and the execution sheet associated with it, as well as pay such debts. Vladimir Averbakh, Director of the Electronic Government Development Department of the Ministry of Telecom and Mass Communications of Russia

It is possible to make payments to EPGU from a mobile phone account through bank cards and services Qiwi, WebMoney and Yandex.Money.

How the new portal of public services was created

The creation of a new Unified Portal of Public Services began with the design of user experience, solving a set of usability issues and creating a targeted design concept. Moreover, not so much visual as informational and navigational. Alexander [2] Pavlovich, Deputy Director of the Electronic Government Development Department of the Ministry of Telecom and Mass Communications of Russia, told TAdviser about this .

First of all, research, card sorting, creation of an information model, UI - navigation design and design were carried out. Next, work was already carried out on visual design and directly development. The reference points were the portals of successful service companies.

"We studied the portals of the telecom sphere, banks, foreign portals of public services and generally tried to use time-tested solutions. The result was a symbiosis, which was objectively limited in functionality, in the number of services and the attractiveness of which suffered from the often poor-quality work of internal and interdepartmental systems. This was in mid-2014 and was the first step in modernizing the portal, the essence of which resulted in a noticeably more voluminous and difficult path for the development of infrastructure solutions than in simply updating the user interface, "says Alexander Pavlovich.

"It is impossible to say that we have written off a new portal from some reference. It's pretty distinctive. We ourselves know perfectly well where it needs to change, and in fact we are at the beginning of the path, which is possible only with the preservation of man-oriented approaches in creating software solutions and a serious evolutionary modernization of the processes of development of electronic portals and services. Moreover, all participants in this process: ourselves, departments and all contractors involved in this. Actually, the key examples that we have to focus on are in the field of culture and practice of designing and developing modern service solutions. I do not see a single reason why government services in this regard should lag behind the industry, "Pavlovich continues.

The new version of the Unified Portal of Public Services is primarily a change in the very approach to creating electronic services.

"Its version, implemented earlier, was a breakthrough at the time of its creation, but in the conditions of the modern pace of development of Internet technologies, it is objectively quite outdated both in functional and user terms," Alexander Pavlovich is sure.

According to him, the purpose of the changes was to build User Experience that meets modern requirements, as well as to implement the ability to quickly manage the portal, its content, marketing tools and address work with users. In addition, the requirements included the restructuring of development processes in a modern way, allowing iteratively, step by step development of the product. Thus, it was necessary to simultaneously introduce service design practices and perform a significant process and technological upgrade of the portal.

"In the service part, the main thing that had to be dealt with was to increase the convenience of receiving the most demanded services, ensure an increase in the convenience of the user interface, simplify payment issues, implement targeted support, completely change the navigation system and modernize the internal infrastructure logic and the quality of the portal to increase the speed and clarity of what is happening from the point of view of its users," says Pavlovich.

The main changes to the new Unified Portal of Public Services:

• User directory of all services with searchability and easy categorization
• A new model for the provision of services - the so-called "informers," who immediately let you know about the existing debts, can be immediately transferred to their payment
• Updated electronic payment services both on the portal and in mobile applications of Public services
• Simplify and comprehensively update the design of the user interfaces of the entire portal and the services provided
• Complete modernization of priority services: obtaining a passport, passport, car rights, statements from a pension account, etc.
• Launch of a single recording service in Kindergartens
• Launch of a pilot doctor's appointment service together with the Ministry of Health of Russia
• Implementation of pre-appointment services at authorities offices
• Full mobile version of the portal and a family of mobile applications
• Help and Support Services with Training and Explanatory Content
• Launch of the "Open Platform of State Services," which allows you to provide electronic public services in the form of widgets outside a single portal
• We started working with users on social networks and launched a support service through the Russian Telegram service
• The launch of the State service is as a single navigator on state sites, which can be built into any of them.

When implementing architectural and development solutions, we took into account the experience of world leaders - ours and foreign ones. At the same time, of course, they were guided by the specifics and mentality of the citizens of our country, the recommendations of state authorities. Sometimes they talked - they tried to look beyond the event horizon, predict the upcoming trends, both in user behavior and in the development of electronic Russia.

In December 2015, the beta version of the updated portal was already in full production operation, knew how to do all the above things, and all new electronic services have been released only to the new beta portal since the beginning of 2015.

"Six months before the full migration, we completely went into debugging the technological and content areas, after which the updated portal became the main one in July," continues the representative of the Ministry of Telecom and Mass Communications. - "I think the main question is whether it was possible to do what I thought? - My opinion, yes, the Public services team managed to carry out a fairly operational controlled evolution of the portal for this scale of task. Strictly speaking, the process took one and a half to two years, which is quite consistent with how much time commercial companies spend on such metamorphoses. "

At the same time, it takes an excessive amount of time to try, using classical development methods, to ensure the pace of its development proper for a modern Internet service, says Pavlovich.

"This is a great emphasis on us, on departments, as providers of public services, and on partners - contractors, with whom we build a portal together. As for design, we have certainly evolved, have become simpler, more convenient, but there are still a lot of optimizations and improvements ahead, "he said.

"We really treated a number of sick places, many of which were at the infrastructure level, built up muscles, but the next qualitative leap is possible only in very self-critical collaboration with departments on debugging the logic and procedure for providing electronic services. It is not enough to simply translate paper applications into electronic form and declare that the service is now provided electronically. As well as it is not enough to accept applications for services in electronic form, and before that ask people to collect and scan paper certificates and passports. We transferred the Public services to a new service - communication - visual platform, which is a kind of cosmodrome for entering the next orbit. We are very critical and well know where else we owe to users, "- said the deputy director of the e-government development department of the Ministry of Telecom and Mass Communications of Russia.

Through the user interface of the updated EPGU, you can find absolutely any service of the old portal. At the same time, to search for services on the updated portal, a user search and a service catalog are implemented, which allows you to think minimally about which agency provides which service. Navigation through the portal itself is organized on the basis of user preferences.

As of August 2016, out of 607 services of a single portal, 285 of the most popular users are fully represented on the new portal in a new design, and less frequently used services are visually translated partially.

Vladimir Putin's order not to duplicate public services between federal and regional portals

On July 28, 2016, Vladimir Putin gave Dmitry Medvedev a number of instructions aimed at improving the quality of public services provided electronically (more).

One of the points of the document concerns the elimination of duplication on regional websites of those electronic public services that are displayed on the Unified Federal Portal.

According to the instruction, the Prime Minister must approve the list of socially significant regional and municipal services in demand. The procedure for their provision should be brought to a single all-Russian standard. They should be provided using uniform forms at EPGU.

Further, as follows from Putin's order, "the exclusion of duplication of this form on regional portals of state and municipal services and other sites on the Internet" should be ensured.

Dmitry Medvedev has until February 1, 2017 to fulfill the order.

Typing services will lead to a significant reduction in the costs of regional and municipal budgets due to the use of uniform forms at EPGU without duplication of their development on regional portals, explained TAdviser Director of the e-Government Development Department of the Ministry of Telecom and Mass Communications Vladimir Averbach.

The beta version of EPSU became the main one and moved to the address gosuslugi.ru

On July 15, 2016, the Ministry of Telecom and Mass Communications announced the migration of the beta version of the Unified Portal of Public Services (EPGU) to the main domain www.gosuslugi.ru. Thus, the beta version of the portal has become the main one for receiving public services in electronic form.

Over the two years of its existence, the new version of the portal has demonstrated a significant increase in popularity among users, the ministry noted.

On the day of launch, the new version was visited by more than 7 thousand people. By the end of the year, the portal was already visited monthly by about 180 thousand unique users. In 2015, this figure reached 230 thousand users, in the first half of 2016 - 1.5 million.

Today, the most popular services on the beta version of the portal (as of mid-2016) are checking traffic police fines and the status of individual personal accounts in the system of compulsory pension insurance, tax and court debts, applications for driver's licenses. Portal users receive about 3 million transaction and about 16 million information services every month.

Residents of Moscow, St. Petersburg, Moscow and Sverdlovsk regions, as well as the Krasnodar Territory, are actively using the new version of the EPSU.

When creating a new version of the portal, we proceeded from a fundamentally different logic for obtaining electronic public services, focusing primarily on the convenience of users. The new approach consists in the stylistic and lexical simplicity of the resource. This explains such a high popularity and pace of beta development. Modernization of interfaces and simplification of forms of obtaining electronic public services have significantly increased the number of services and payments provided through the beta version, - said Deputy Minister of Communications Alexei Kozyrev

According to Mikhail Bondarenko, director of electronic government at Rostelecom, the main trend in the development of EPGU has been and remains the focus on automation and simplification of obtaining public services.

In 2016, significant improvements will be made to improve the user interface and expand the list of services provided. In particular, the section of complex public services "Life situations" will be developed, in which it will be possible to get package public services on topics, the section for legal entities and individual entrepreneurs has been finalized, new interactive services and widgets will appear, - he said

For the convenience of users, a search has already been implemented on the new version of the portal, there is a catalog of services broken down into categories - "Family and Children," "Taxes and Finance," "Work and Employment," "Health, Medicine, Medicines" and others. Help, support services and a catalog of useful information and tips are offered. Electronic public services in beta versions are available to individuals and legal entities, as well as foreign citizens. The corresponding section of the site can be viewed in several languages.

In the "Payment" section, you can check the presence of tax and court debts, traffic police fines and pay them in any way - with a bank card, from a mobile phone account, electronic money or directly at a bank branch by printing a receipt from your personal account. Monthly using the portal, users, as of 2016, make payments totaling about 350 million rubles.

Users can check fines for a car registered to another person. With one request, you can check the fines for several cars at once. For the most complete information, a simultaneous search on the bases of the traffic police and the Federal Treasury is used.

The new version of the portal has a personal account containing personal information of the user, a feed of notifications about events on the portal, a section of settings for informers and notifications. They can be received both on a mobile phone and by e-mail.

The "State Post" section, located in the personal account of the new version of the portal, is intended to notify users of the appearance of new traffic police fines, receive the facts of their payment or transfer to the Federal Bailiff Service.

The Help and Support section answers frequently asked questions about receiving public services electronically. In addition, a convenient search of the site is organized.

Also, in July 2016, another principle of providing public services in electronic form, laid down during the development of a new version of the portal, was implemented - the creation of complex services related to life and business situations. On the new version of the portal, a section for pensioners has been launched, which contains all information about retirement in old age, on the registration of pension payments and various state benefits. Thus, for the first time, portal users can receive all information related to a specific life situation in one section of the EPGU beta version.

Registration of legal entities and individual entrepreneurs is available on the beta version of EPGU

On the beta version of the Unified Portal of State and Municipal Services () EPGU in January 2016, registration of legal entities and individual entrepreneurs with the Federal Tax Service () became available FTS. Now the applicant needs to visit this department only once to receive a document confirming state registration.

The service is implemented on the beta version of the portal in a simplified form. In order to use the service, you need to fill out an electronic registration application and collect scanned copies of the documents necessary to create a legal entity.

Further, within five working days, the applicant in his personal account at the beta-EPGU will receive a document signed by an electronic signature of the tax authority and confirming state registration, or a decision to refuse. In case of a positive answer, it will only remain to pick up the paper document.

The service of registration of legal entities and entrepreneurs is available on the portal for individuals with a confirmed account. There you can also familiarize yourself with the instructions for creating a legal entity.

2014

Rostelecom will continue to serve e-government information systems as the sole executor

The Ministry of Communications and Mass Media of the Russian Federation and OJSC Rostelecom for the first time during the implementation of the Electronic Government project signed a contract for its operation in December 2013 even before the beginning of 204, as well as a contract for the development of a single portal of public services (EPGU) in 2014.

The contract for the operation of infrastructure includes systems developed in 2013, including a federal telephone center for collecting citizens' opinions on the quality of public services, an electronic government situation center, a stand of the chief infrastructure designer, as well as a detailed list of measures to ensure information security.

In addition, it provides for the provision of communication services for the Unified Data Transmission Network, which provides access for federal executive bodies to regional and municipal information, as well as the transfer of data from federal government agencies participating in a pilot project to create a unified telecommunications infrastructure.

The contract includes an assessment of the performance of 15 e-government information systems. The effectiveness of their work will be determined by a set of more than 30 indicators based on the statistical information provided.

In addition, a contract for the development of EPGU for 2014 was signed, including, among other things, the refinement of user interfaces, updating the design of the portal, its adaptation for mobile devices and simplifying the process of obtaining a number of the most popular public services.

The development of the EPGU is also provided for by the concept of the development of electronic public services, which was approved by Decree No. 2516-r of the Government of the Russian Federation on December 25, 2013.

The listed measures are steps to implement presidential decree No. 601 of May 7, 2012, according to which by 2018 it is necessary to increase the share of citizens using the mechanism for obtaining state and municipal services in electronic form to 70%. At the same time, the level of satisfaction of citizens with the quality of the provision of state and municipal services should reach 90%.

The authorities are raising prices for public services, but for some - at a discount

In February 2014, the Ministry of Economic Development published a bill with amendments to the Tax Code of the Russian Federation, providing for an increase in the amount of duties since July of the same year to receive more than 300 public services for individuals and legal entities.

The change in duties will affect, in particular, the services listed in Article 333.26 of the Code (state registration of civil status acts), 333.28 (actions related to the acquisition of Russian citizenship or withdrawal from citizenship, as well as with entry into Russia or departure from the country), 333.30 (registration of program for computer, database and integrated circuit topology), 333.31 (test supervision), 333.32.1 (registration of medicinal products), as well as 333.33 (state registration and other legally significant actions).

Officials propose to double the amount of duties of some public services or more. So, for example, it is proposed to increase the cost of issuing a second certificate of state registration of an act of civil status from 200 rubles. up to 1 thousand rubles, and for issuing or extending a visa to foreigners for multiple border crossings - from 1 thousand rubles. up to 2.5 thousand rubles.

The price of one of the most popular public services among individuals - obtaining a new generation passport - the Ministry of Economic Development proposes to increase from 2.5 thousand rubles. up to 3.6 thousand rubles, and registration of divorce - from 400 rubles. up to 1 thousand rubles.

Together with the increase in prices for their services, officials propose to establish a "discount" of 50% for a number of services listed in Article 333.33 of the Tax Code, if their receipt is carried out in electronic form through the Unified Portal of Public Services or through regional portals. At a price half the usual cost, it will be possible, for example, to register a legal entity, register as an individual entrepreneur, register property rights, etc.

The explanatory note to the bill notes that the latter will stimulate the authorities to switch to the provision of services in electronic form, as well as the receipt of such services by citizens. According to the ministry, presumably 35% of requests for services, the provision of which is possible entirely in electronic form, in 2014 will be provided in this way.

What innovations will appear on the public services portal in 2014

In 2014, the portal of public services will acquire a number of new functions, follows from the technical documentation for the development of EPGU, published at the end of March by Rostelecom.

One of them, in particular, will be the appearance of a mobile version of the portal. The design of its pages will be adapted for opening mobile devices in browsers, and users will be able to log into the ESIA from them, gain access to all the functionality of the portal's personal account, service catalog and reference information. In addition, in the mobile version of the portal it will be possible to get up to 35 of the most popular public services in electronic form.

EPGU will also learn to recognize the operating system with which the user logs on to the web version of the portal. If the user makes a call from the mobile OS, the portal will display him an information message with a proposal to install the mobile application "Public services," and will also open the mobile version of the EPGU.

As part of the development of the portal in 2014, it is also planned to develop a subsystem for preliminary electronic appointment. Applicants will be able to receive free slots for the date interval for visiting the branch of the authority, send a request to reserve a time slot for receiving public services, receive the status of this reservation, cancel the record or transfer it to a new time, etc.

New functions will appear in the user's personal account. In it, for example, it should be possible to save documents (issued both in electronic form and electronic copies of paper documents) and provide them with secure access to interested government agencies or organizations.

On the portal of public services, it is also planned to implement a user survey mechanism on whether he would recommend any service available at EPGU to his friends after the completion of the process of obtaining it. If the user's response is positive, he will automatically be asked to post about the received service on Facebook, VKontakte, Twitter or Odnoklassniki. If the answer is negative, such an offer will not be displayed to the user.

In 2014, it is also planned to "teach" the public services portal to determine and remember the user's location. The EPSU will have to do this at every visit. The requirements for this capability specify that the location should be as detailed as possible. In the future, this information is planned to be used by the portal for transmission to the ESIA when filling out personal data in the user's profile, when searching, when choosing a region when paying for utilities, etc.

Other improvements include changing the feedback form on the portal so that the user displays the status of sending his request in the application processing system, implementing a mechanism to notify the user about the potential for receiving certain public services, improving the user interface, etc. The development of the portal of public services in 2014 will cost about 80 million rubles, follows from the documentation published by Rostelecom.

2013

The Minister of Communications again got from Medvedev for the portal of public services

On September 19, 2013, at a meeting of the legal commission on the use of IT to improve the quality of life and business conditions, Dmitry Medvedev criticized the portal of public services in terms of its content.

'

As a curious person I did climb in. This, of course, is just something. The latest news from April 2013: "Ksenia Sobchak abandoned his beloved." But seriously, then, colleagues, this is just a discrediting of this work. Well, what is it? If this site... Who is responsible for him at all, who leads him?, " 'he was indignant

.

The Prime Minister also criticized the scheme of the authorities on the portal, noting that it indicates, among other things, non-existing ministries, including Rosokhrankultura.

The Minister of Communications Nikolai Nikiforov, who was present at the meeting, in response to this, said that the data published on the portal automatically comes from the federal register of public services, and the federal authorities themselves are responsible for updating the relevant blocks.

The technical operator of the site is the company "Rostelecom," the operator of the site from a legal point of view is the Ministry of Telecom and Mass Communications, Nikiforov added.

"So then do a cleaning of this site together with Rostelecom," Medvedev demanded. "We want people to take this seriously. They will come in, start poking around the way we pick, want to get some kind of certificate, and where are they sent? To a non-existent department with absolutely rubbish information. "

Rostelecom denied accusations of high prices for the portal of state services

In December 2013, the prosecutor's office of the Ulyanovsk region announced the identification of violations of legislation in the field of providing public services by local authorities. In particular, during the audit, it was found that the possibility of full use of the federal portal of public services has not yet been provided for business entities in the region: out of 56 public services provided to business by regional government agencies, only 6 can be obtained.

In this regard, the prosecutor's office made a submission to the Deputy Prime Minister of the Ulyanovsk Region Svetlana Openysheva and demanded to immediately eliminate the violations identified and bring to justice all guilty officials.

A couple of days after this message, Openysheva in her personal blog reported on the consideration of the presentation of the prosecutor's office. One of the reasons why the process of introducing electronic public services for regional business stalled, according to her, is "an expensive fee for placing services on the Unified Portal of Public Services." Rostelecom, as the organization responsible for placing services on this portal, requires a significant amount for each service - from 170 thousand to 340 thousand rubles, writes the deputy chairman of the Ulyanovsk region.

"And if we count the services, and take into account that the placement of each of them in a separate area of ​ ​ the region also costs money, then the total amount exceeds one billion for our region," Openysheva argues, adding that "claims on this issue were expressed by all subjects" of Russia.

In Rostelecom on this occasion, TAdviser said that they were surprised by the statements of the official. Representatives of the company note that the issues of the adequacy of pricing for such work (340 thousand rubles for the service) have been repeatedly considered and explained not only by representatives of Rostelecom itself, but also by authorized employees of the Ministry of Telecom and Mass Communications to representatives of all constituent entities of the Russian Federation within the framework of, for example, meetings of the Regional Informatization Council, in which Svetlana Openysheva repeatedly participated.

"We have repeatedly, on numerous examples, demonstrated the incorrectness of calculations similar to those given in Svetlana Openysheva's blog. The cost of performing work on transferring the service to electronic form, including its publication on a single portal of public services, is very variable and largely depends on a number of factors, such as: the complexity of the procedure for providing the service, the need to finalize the departmental IS ROIV/OMU, on the basis of which the service is provided, the readiness of regional customers to perform work on their own, etc., "- say in Rostelecom.

In relation to municipal services, in many constituent entities of the Russian Federation, work was carried out to type them, which significantly influenced the complexity and, as a result, the cost of work on their transfer to electronic form, the company adds. In a number of regions, according to representatives of Rostelecom, work was carried out directly with municipalities, while the cost of transferring to electronic services could reach 7-9 thousand rubles.

"In addition, in connection with the ever-increasing need to promptly amend the services translated into electronic form in 2013, Rostelecom developed at its own expense a tool that allows all constituent entities of the Russian Federation to independently create forms of services for their subsequent independent publication on a single portal of public services. The cost of an annual lease of such an instrument is from 4 million rubles/year, - say Rostelecom. "At the moment, no requests have been received from the Ulyanovsk Region to our company for the provision of this tool."

Considering that consideration of issues on working with this tool was considered within the framework of meetings led by Minister of Communications and Mass Media Nikolai Nikiforov with representatives of all regions of the Russian Federation in charge of IT, this publication in Svetlana Openysheva's blog involuntarily raises questions, the operator's representatives add.

2011: Government Decree on a Single Portal

September 24, 2011 Resolution of the Government of the Russian Federation No. 861 approved the regulation on the federal register of state and municipal services and the rules for its maintenance, as well as the regulation on a single portal of state and municipal services and requirements for regional portals.

In accordance with the decree, she was Ministry of Communications of Russia appointed operator of the federal register and the unified portal of public services. Ministry of Economic Development Russia - the authorized body for maintaining the register. Ministry of Digital Development, Communications and Mass Media within two months, it was instructed to approve the requirements for the technical description of interactive application forms for the provision of state and municipal services posted on a single portal, as well as the procedure for developing and posting interactive application forms on the portal.

2010: Start of mass registration of citizens

At the end of 2010, the portal published information on 565 federal and 2282 regional services: the procedure for submitting services, lists of documents necessary to receive them, forms and samples of filling out applications, contacts of the relevant state bodies. Information on the portal is provided and updated by the departments themselves responsible for the provision of certain services. The number of services that can be ordered or received directly on the portal is constantly increasing. Soon, using the portal, it will be possible to pay for services.

During the year, 336 thousand people registered on it, almost 2 thousand of whom are foreign citizens. Users ordered 581 thousand services, the most popular of which were checking the presence of issued fines, obtaining a foreign passport and receiving a notification about the state of the individual personal account of pension insurance.

In December 2010, the installation of infomats began - devices that are placed in public places and allow people who do not have access to the Internet to work with the public services portal. It is planned that access to the portal will be possible using digital television.

2009

Launch the gosuslugi.ru Portal

On December 15, 2009 [3] , the second version of the unified portal of state and municipal services of Russia was opened at www.gosuslugi.ru .

Putin approved a plan for the transition to public services in electronic form

At the end of October 2009, Prime Minister Vladimir Putin approved a plan for the transition of federal executive bodies to the provision of public services in electronic form. The government has fixed deadlines for 74 priority public services. Information about them appeared in the consolidated register and on a single portal. In addition, the portal posted information about some regional services (at the time of launch there were about 200 of them). It has been determined that in the future information on all federal and regional public services will be available on it, of which at the time of the launch of the portal there were about 4,000.

By the time the portal was launched, the forms of applications necessary to receive public services appeared on it, which can be copied from the site and completed by the^[67] the^[67].

The specified information on the portal was filled out by departments and signed by the EDS, however, at the initial stage the portal worked in test mode, so it was possible that there were inaccuracies in the information posted on it. To organize feedback, the portal developers implemented an interactive mechanism with which a citizen can select incorrect information and, pressing CTRL + ENTER, send the relevant information to the portal operator.

The next checkpoint for the portal will be the submission of documents in electronic form directly through the portal. Here the terms for different services vary. It was assumed that in February 2010, for example, through the portal, the submission of documents for passing a technical inspection of cars should have earned, and in March - the filing of tax returns. Now in the section on the simplified tax return, submitted by the taxpayer personally, a template in.tif.

After the implementation of the fourth stage of work (different months of 2010-2011, depending on the specific service), the applicant should be given the opportunity to monitor the progress of the execution of his application, and after the fifth stage - to receive results in electronic form through the portal, if this is allowed by federal law. In the process of adoption by the State Duma is a bill of the federal law on public services.

The failure of the portal Ogic.ru

The history of the "Unified Portal" dates back to the program "Electronic Russia." According to the plan of the state customer, the portal was supposed to "radically change the entire sphere of public services, which should be available to every citizen at any time and from any place."

The site was supposed to become the basis of interaction between citizens, business and the state. In the plan on the website, a citizen should be able to order almost any of the 400 public services from registration of the enterprise to registration at the place of residence. As it was thought, there a citizen will be able to pay all fees and duties related to services. "The bureaucrats will destroy the network," Rossiyskaya Gazeta promised, telling the country's citizens about the "Unified Portal of Public Services."

A single portal of public services was created by FSUE NII Voskhod for 495 million rubles. The site ogic.ru, began work on January 1, 2009.

Citizens of Russia for half a billion budget rubles received a lot. First, a modern design, executed in tricolor colors. Secondly, the list of all existing public services, accompanied by clarification, which is why the portal does not provide them, and, finally, a large collection of forms for filling out in PDF format.

In addition, FSUE Voskhod posted on the portal well-working hyperlinks to the websites of the president, government, national projects, the government commission on administrative reform of the state automated system "Justice" and two electronic procurement platforms and gave a link to the Adobe Reader download page.

The site also published news, the latest of which is dated March 20, 2008, and drew a flash map of Russia with Federation subjects illuminated when guided.

As for the actual public services, when trying to use them, the first difficulty was discovered when registering on the site. When entering a personal account protected by the SSL protocol, it turns out that the site certificate is signed by its owner, Rosinformtekhnologii. None of the five browsers tested considered this a recognized certification authority by the Federal Agency, with Firefox honestly warning that "banks, stores and other public sites will not force" users to believe such a certificate.

However, an invalid certificate will not be able to damage a consumer of public services who entered the portal: an attempt to add a security exception for him to get into his personal account failed, testifying that registration does not work. Analysis of the certificate showed that, firstly, it was published in violation of ITU-T requirements and X.509 recommendations, since the names of the subject and the publisher do not match, which is a mandatory requirement for a self-signed certificate. And secondly, even if it were published correctly, it is still of little use, since GOST algorithms were used for signing, and not RSA. The operating system (Windows) contains by default only an RSA crypto provider (CSP), and the guest room must be installed on its own and even for money.

This problem with the certificate will not be able to damage the citizen who is going to pay for the state service on the portal. The page<оплата в электронном виде> is empty, and the link "payment for services through a mobile phone" does not lead anywhere.

The list of public services on the site is extensive. However, a link to any of them leads to a page explaining the objective difficulty in the matter of electronic service to citizens: "Currently, this service cannot be provided completely electronically due to the lack of a proper regulatory framework." In addition to this clarification, on the pages services have PDF documentary forms that can be filled out in Adobe Reader version 8.1.2 and higher, however, "in order to get the result of the service provided," as the portal warns, the forms must be submitted to the government body only in hard copy and signed by hand.

According to the terms of reference of the competition for the "Unified Portal," "Voskhod" was supposed to provide a pilot implementation of electronic services for seven departments (Rosregistration, Rospatent, Roszdravnadzor, Rostransnadzor, Ministry of Health, Ministry of Communications and Rosinformtekhnologii), but the customer did not work out with them either.

Objectivity in the form of not quite formalized domestic legislation on electronic document management and electronic digital signatures exists throughout Russia, however, unlike the federal portal, it is not striking on the current regional websites of public services.

It is also impossible to send an application for a passport from the portals of Nizhny Novgorod, Tambov and Tatarstan. However, on them, at least, these procedures are described in detail and step by step - from the list of documents and the timing of their consideration to the filing of a complaint against the responsible official.

To make regional portals look not too scarce, a colossal array of reference information is laid out on them, which can be useful when a citizen interacts with the state apparatus. Nizhny Novgorod operates an interesting service "Official Index," which implements feedback from citizens with local authorities, which for some requests of citizens really reacts.

President Medvedev responded directly to the launch of the ogic.ru portal on February 12, 2009 at the open part of the Council for the Development of the Information Society. Being a person who "starts every working day with the Internet," he explained to the council that, in his opinion, there is no "e-government" in Russia.

Regional Gosulug Portals

• Moscow Public Services Portal
• Public services portal of Tatarstan
• Portal Gosulug of the Kaluga Region

Links

Portal www.gosuslugi.ru

See also

• E-Government of Russia

• Is the foundation strong? 42 inconvenient questions about the electronic government of Russia

Notes