Audience and statistics of the public services portal

Main article: Unified portal of public services

2024

The number of Public services users has grown to 112 million in 15 years

On December 15, 2024, it became known that the number of users portal of state and municipal services reached 112 million people, the public got acquainted with such data on Ministry of Digital Development Russia the day of the 15th anniversary of the portal.

According to Interfax, 2 million applications are submitted daily through the portal and 1.5 million questions are asked to digital assistant Robot Max. Over 15 years of operation, the number of available services has increased from 20 to 1.6 thousand.

The number of Public services users increased to 112 million over 15 years

Deputy Prime Minister - Chief of Staff of the Government of Russia Dmitry Grigorenko noted that the portal has become the main way to obtain public services for citizens. Every second application to the registry office is submitted through "Public services," and the birth of every fifth child is registered online.

During the work of the portal, more than 2.3 million applications for marriage, 670 thousand applications for registration of the birth of children and more than 32 million applications for a single allowance were submitted through it. Users have issued more than 180 million doctor's notes and almost 60 million compulsory medical insurance electronic policies.

2.3 million applications for admission to the first class were also submitted through the portal, more than 9 million applications to universities and 33 million extracts from the USRN were received. 91.6 million personal accounts of voters were created on the platform and more than 623 million payments were made.

Digital assistant robot Max held 2 billion consultations with users. 18.7 million requests from citizens were received through the feedback platform. The portal is developing and expanding its functionality - in November 2024, the "life situation" service was launched to help you move to another region.

Over 15 years, the portal has evolved from an information resource with basic functions to a full-fledged digital platform that provides a wide range of state and municipal services in electronic form.

From the initial information pages and a personal account with two dozen services, the system has grown to a large-scale portal covering almost all areas of interaction between citizens and the state.^[1]

The number of users of the State Public services portal reached 110 million people

The number of users of the State Public services portal has reached 110 million people. Deputy Prime Minister Dmitry Grigorenko spoke about this in early September 2024. According to him, 10 years ago, 5 million people used the portal, and during this period the audience of the service took off more than 20 times. According to the presentation presented by the Deputy Prime Minister, if in 2019 the number of calls to the portal amounted to 150 million, then by the beginning of 2024 - already 600 million calls.

6 thousand notaries joined the "Public services." You can sign up for them online

In July 2024, the possibility of online registration to six thousand notaries throughout Russia became available on the Public services portal. This represents more than 70% of the total number of persons skilled in the art. The innovation will significantly save citizens' time when applying for notarial services. Read more here

2023

The number of users of the portal "Public services" exceeded 109 million people

The number of users of the Public services portal has doubled since 2019. So, at the end of 2023, this figure has already reached more than 109 million people. The increase in 2023 amounted to 10.2 million people. Such information was shared with TAdviser on January 18, 2024 in the press service of the State Duma deputy RFAnton Nemkin with reference to the words of the Deputy Prime Minister RFmitry Chernyshenko.

In 2023, all planned socially significant services were transferred online. IT costs exceeded 540 billion rubles compared to 280 billion rubles in 2019. The digital maturity of sectors of the economy during this period has more than doubled - from 32% to more than 74%, said Dmitry Chernyshenko.

In 2023, Russians have already been able to send official appeals to the authorities through the Public services portal. Until 2025, absolutely all departments will be connected to this site. At the same time, they do not plan to reduce the period for considering citizens' appeals - according to experts, it is a month that is enough to resolve citizens' issues. At the same time, departments independently establish by internal regulations reduced terms for certain categories of applicants.

The Public services portal is actively involved in the global digitalization of processes in various spheres of the economy, said Anton Nemkin, a member of the State Duma Committee on Information Policy, Information Technologies and Communications, deputy of the United Russia faction. All this is done in order to translate processes into figures and facilitate many bureaucratic processes that citizens have previously encountered.

"Let me remind you that from January 1, 2024, Russians received full control over their biometric profiles, which are posted in the Unified Biometric System (EBS). And again - using the portal of public services and the mobile application "State Services Biometrics," which now displays all consents to the processing of biometric data that the user has ever given to private organizations. These consents can be revoked if the user no longer wants to receive the services of a particular biometrics organization. And this step is only one of the few in the framework of the planned development of this platform, "the deputy emphasized.

Earlier Ministry of Finance , they also said that together Ministry of Digital Development of Russia with they launched a pilot project, which makes it possible to the population to participate in the initiative mechanism budgetings through the portal of public services. As of January 2024, this is already possible in three regions:,, and. Krasnoyarsk Territory Ivanovskaya Kaliningrad regions

Such a mechanism makes it possible to attract funding and receive state support for projects aimed at solving people's problems in the field of improvement, repair of infrastructure facilities, cultural institutions, as well as other problems of local importance. The online procedure will simplify the process of submitting applications, discussing and selecting projects, as well as make the initiative budgeting mechanism more convenient for citizens.

Compiled a list of the most popular electronic public services in Russia

On December 15, 2023, the Public services portal summed up the work in the outgoing year. In particular, a list of the 10 most popular electronic services (by the number of applications) was published:

• an appointment with a doctor;
• enforcement proceedings;
• extract from the USRN;
• a statement from a personal account with the Social Fund of Russia;
• electronic work book;
• a single allowance;
• information on payments and benefits;
• tax notices;
• petitions to the FSSP;
• entry in the Ministry of Internal Affairs.

In 2022, the most popular public service was checking the availability of enforcement proceedings. Also, the Telegram channel of the Public services provides statistics, according to which over 468.3 million various applications were submitted to the portal in 2023, more than 1.7 million calls were received to call centers. The built-in Max chatbot responded to almost 400 million user requests.

Now it is already difficult to imagine ordinary life without Public services. With the help of the portal, all significant events are registered, important documents, benefits and payments are drawn up. Today, the main stages of interaction with departments and the state are held online. It's convenient. And this is for you - users, of which there are already more than 100 million people on State Public services, - said in the message of the State Public services portal.

According to the Ministry of Digital Development of the Russian Federation, only in January-August 2023, five times more services were launched on the Public services portal than in the entire 2022. By the beginning of September 2023, there were about 900 services on the portal.

It is noted that in 2022, on average, 36.3 million applications were submitted through Public services per month, in 2023 this number increased to 48 million. The number of verified users of the portal by the end of 2023 is 103 million people - this is almost 70% of Russians.^[2]

With the help of Public services marry 6 times more often than divorce

From January 1 to early October 2023, Russians filed about 410 thousand applications for marriage and 70 thousand for divorce through Public services. Such data were Ministry of Digital Development of the Russian Federation on October 12, 2023. Read more here.

Chernyshenko named the most popular public services among citizens

In January-July 2023, Russians filed a total of 336 million applications on the Public services portal, which is 32% more compared to the same period in 2022. This was announced by Deputy Prime Minister Dmitry Chernyshenko, whose words the press service of the government cites on August 14, 2023. According to the deputy head of the Cabinet of Ministers, the most popular electronic services in the Russian Federation have become:

• an appointment with a doctor;
• payment of a single allowance;
• extract from the work book.

Chernyshenko noted the growing popularity of the Public services portal: in 2022, on average, there were 36.3 million appeals per month, then in 2023 this number reached 48 million. The number of verified users of public services has increased to 103 million people, which corresponds to almost 70% of the population of the Russian Federation, he said.

The Deputy Prime Minister also drew attention to the fact that the development of public services and services, their transfer to electronic format by August 2023 continues. The relevant measures are laid down in the national program "Digital Economy of the Russian Federation." At the same time, the possibility of full-time appeal for public services for citizens is still preserved.

On behalf of President Vladimir Putin, all mass socially significant services were transferred to electronic form, including the appointment of a pension, the issuance of a passport, registration in circles and sections, the appointment of payments for children and others, the Deputy Prime Minister said.

In early August 2023, the State Public services portal began to display railway tickets purchased using a Russian passport.

Your railway tickets are now in the Documents - QR codes of documents section. It does not matter how the ticket is bought - at the checkout or online, it will appear automatically if the ticket is issued according to the passport of the Russian Federation, - says the description for the update of the application.

It is noted that now there is no need to remember the number of the train or car - railway tickets for Public services are always at hand.^[3]

2022

The number of confirmed accounts on the State Public services portal exceeded 100 million

The number of confirmed accounts on the State Public services portal exceeded 100 million. This was announced on November 11, 2022 by the head. Ministry of Digital Development Russia Maksut Shadayev

Of these, recently especially, most of them were confirmed by banks, - he said.

According to him, the entire identification system that the state is building on Public services already has a "large scale of penetration." And this largely happened thanks to the participation of banks, Shadayev said.

A confirmed account is needed in order to use all services on the portal in full. The confirmation procedure, which took up to a month or more, is now significantly simplified - it can be carried out, for example, in a mobile banking application.

On October 24, 2022, Deputy Prime Minister Dmitry Chernyshenko, during a meeting with Vladimir Putin, reported on 99 million accounts on Public services. In early April 2022, Maksut Shadayev reported that 96 million people were registered on the Public services, about 10 million use the service every day on December 15, 2022 Public services will be 13 years old.

The creation of a user account on the public services portal will be carried out by default at any appeal of citizens to government agencies - for example, at the birth of a child or upon receipt of a passport. Such an innovation is proposed by the Digital Profile of a Citizen (CPG) project, for the development of which the National Innovation System working group, headed by Deputy Prime Minister Dmitry Chernyshenko, is responsible.

It is assumed that in the future, the Russian will not even need to receive a password to enter the site - the system will identify the visitor by person or voice. True, for this a person will have to register (i.e. submit samples) biometrics in the Unified biometric System.^[4]

Chernyshenko reported 70 thousand requests for volunteers on Public services

In early October 2022 Public services , the service "Become a Volunteer" was launched on the portal, which allows Russians to voluntarily take part in a military special operation on, To Ukraine without waiting for the agenda. According to the deputy chairman, since the Governments of the Russian Federation Dmitry Chernyshenko announcement of partial mobilization in (September 21 RUSSIAN FEDERATION , 2022), the portal has received more than 70 thousand requests for registration with volunteers. More. here

2020

Increase in the number of users of EPGU by 2 times, up to 56 million people

In 2020, 56 million people used the services of the Public services portal, which is almost twice as much as a year earlier. The average daily audience of the portal also doubled and exceeded 4 million users, and the number of calls to it amounted to more than 1.5 billion. Such data are provided to the Ministry of Digital Development.

In 2020, more than 40 new electronic public services and services were launched on the portal, which can be obtained without the need for personal appeal to the authorities or the MPSC. In total, almost 50% more public services were received through the portal over the year - more than 230 million, including an online appointment with a doctor, registration of various social benefits and benefits, registration of a child in school and kindergarten, registration of vehicles and registration of driver's licenses, obtaining Russian and foreign passports, registration of capital, access to the results of PCR tests.

At the peak of the Public services, more than 7 thousand user requests were processed per second. Almost 85 million payments were made through the portal in 2020, which is a third more than in 2019. In total, duties, fines, tax and other debts worth more than 80 billion rubles were paid through the portal.

On May 12, 2021, Prime Minister Mikhail Mishustin, answering questions from deputies after the government's annual report in the State Duma, noted that work is underway to increase the technological capacity of the portal.

Today, it is a powerful means of feedback, which is also used to implement a huge number of projects, "the head of government summed up, citing compensation payments to doctors as an example.

The prime minister also recalled that in his message to parliament, Russian President Vladimir Putin set the task by the end of 2023 to provide an online format for the absolute majority of all services.^[5]

Increase in attendance of state portals in Russia by 2 times - Ngenix

The number of calls to state web services in Russia by the end of 2020 approximately doubled (depending on the month, the growth was in the range of 1.8-2.35 times) compared to 2019. Such data are provided by Ngenix (a Russian cloud service provider). Read more here.

50% of new users of public services are registered through banks

On August 10, 2020, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation (Ministry of Telecom and Mass Communications) reported that approximately 50% of new users of the Unified Portal of Public Services are registered there through banking applications. This remote method became especially in demand during the restrictions associated with the COVID-19 coronavirus pandemic, the department noted.

We plan to actively develop this registration channel [through banks - approx. TAdvser] as the most convenient for citizens, making it the main one for the portal of public services, - said the deputy head of the Ministry of Communications of Russia Dmitry Oguryaev, whose words are quoted in the ministry's message.

It also states that the registration service through banks allows citizens to both register "from scratch" and increase the level of the existing simplified or standard account.

By August 10, 2020, registration with public services can be confirmed through the applications of six banks:

• Sberbank;
• VTB;
• Tinkoff Bank;
• Post Bank,
• Bank Saint Petersburg;
• AK Bars Bank.

The Ministry of Telecom and Mass Communications said that this list of banks will expand.

The Ministry of Telecom and Mass Communications recalled the existence of three types of registrations on the portal by August 10, 2020. The easiest among them is simplified registration, for which you need to enter a full name, phone number or email address.

Only confirmed registration provides access to all portal services, as well as other government resources. Earlier, to obtain it, most citizens had to personally contact multifunctional centers for the provision of state and municipal services (MPSC), branch of authorities and the Pension Fund of the Russian Federation, as well as branches of banks.

As of August 10, 2020, more than 70 million users with access to all portal services were registered on the public services portal.^[6]

2019: A hundred million user registered on "Public services"

On November 26, 2019, TAdviser became aware that the number of citizens registered on the public services portal exceeded 100 million. During 2019, an average of 1.4 million people became new users every month.

Most often, citizens use services to register with a doctor and a kindergarten, obtain information about pension savings, register vehicles, apply for an exam at the State Traffic Inspectorate and receive a driver's license. Also, the top ten most demanded services include the registration and issuance of Russian and foreign passports, registration at the place of stay and at the place of residence, issuance of certificates of the presence (absence) of a criminal record.

The public services portal has been operating since 2009 and as of November 2019 is one of the most popular state sites in the world. SimilarWeb estimates it has the second-highest footfall in the Law And Government category, second only to the UK Public Services Portal.

The operator of the portal of public services is PJSC Rostelecom with the participation of RT Labs JSC.

Soon the portal will be 10 years old - the time to rethink the format of providing state electronic services. We are working on the creation of superservices, each of which corresponds to a common life situation: the birth of a child, admission to a university, registration of real estate rights, etc. In the spring, a mobile application "Public services," significantly updated in terms of interface and functionality, will be launched, - said Deputy Minister of Digital Development, Communications and Mass Media RFMaksim Parshin.

In 2015, we released the first Public services design system, which was set the standard for designing future platform services. The functionality changed, services were added, but the main approach that was laid down at that time was preserved by our specialists. And, of course, we follow what is happening with one of the main state sites, - said the Artem Geller managing partner of the company. - "Change" (AIC group) For almost ten years, two-thirds of citizens Russia registered on the State Public services portal. On the one hand, this is an impressive figure that speaks of a movement towards a service state, which, including we purposefully create within the framework of the project. " On State web the other hand, the demand for the portal - no more than 2 million visits per month according to SimilarWeb - remains not at the highest level. According to the data, situation center Ministry of Digital Development, Communications and Mass Media 182 million services were provided for the year (an inflated figure). In our general opinion, this figure can and should be many times higher. The fragmentation of information systems still slows down the development and transition to the so-called service state and the creation of a single digital profile of a citizen of the Russian Federation. Why do you need a digital profile - just to inform and receive relevant public services. Not on regional portals of state services, websites of various departments, but in one place - a single portal of Public services. At the same time, the user will be shown personalized information about the services available for his life situations, including regional, federal, and even if there are municipal ones - this approach is implemented in the concept of "Gosweb." Unfortunately, we cannot yet talk about a digital profile, only about digital prints or traces, if you like. And the immediate priority, in our opinion, must be made precisely to combine identical information, eliminate duplication and create the principles and rules of a single platform.

2018

Rosstat: 74.8% of Russians use electronic public services

On June 10, 2019, information appeared that according to Rosstat, in 2018 the share of Russians who use electronic public services reached 74.8%. At the same time, in 2017 it was 64.3%, and in 2016 - 51.3%. In 2015 and 2014, the figure was 39.6% and 35.2%, respectively.^[7]

86 million users and 582 million visits (+ 30%)

January 30, 2019 Ministry of Digital Development, Communications and Mass Media RUSSIAN FEDERATION published the results of the work of the portal "Public services" for 2018. In 2018, the number of users of the public services portal increased by 21 million to 86 million. The number of portal visits increased by more than 30%, to 582 million. On average, 1.6 million users visited the www.gosuslugi.ru every day.

In total, in 2018, through the portal, users filled out and sent more than 60 million electronic forms of applications for public services, which is 55% more than in 2017. The most popular service among users was the possibility of obtaining information about the state of the personal account in the Pension Fund of Russia - citizens made more than 16 million requests. In second place in popularity is the service for registering vehicles: it was used 4.8 million times. About 3 million applications were received for registration of the latest generation passport and for registration of ownership. Almost 2.6 million services were provided to replace the driver's license.

author '= Maxim Parshin, Deputy Minister of Digital Development, Communications and Mass Media of the Russian Federation ' We expect that in 2019 the growth trend will continue in all indicators of the public services portal - the number of users, visits, the number of ordered services and their volume.

2017

1.3 billion public services provided through the portal per year

According to the Ministry of Communications and Mass Media of the Russian Federation, in 2017 there was a tendency to increase the number of users of the Unified Portal of State and Municipal Services (EPGU), the volume of ordered services and payments made through the portal increased.

The number of registered portal users increased by 25 million in 2017 and amounted to 65 million. In total, since 2012, the number of portal users has increased by almost 20 times. So, in 2012, 3.6 million citizens were registered at the EPGU, in 2013 - 6.9 million, in 2014 - 13 million, in 2015 - 22.5 million, in 2016 - 40 million.

According to the deputy head, in Ministry of Digital Development, Communications and Mass Media Russia Alexey Kozyrev 2017 another 207 federal services appeared, and as of February 8, 2018, 968 federal public services are available to users.

In total, 1.3 billion public services were provided through the portal in 2017, which is three times more than a year earlier. Most often, users of EPGU requested information about the presence of tax and judicial debts, the state of the personal account in the Pension Fund of Russia. The services of registration of vehicles, registration of driver's licenses, passport and registration at the place of residence and stay were also popular. The most popular regional public services were the request for targeted material assistance to citizens who find themselves in a difficult life situation, assistance to citizens in finding a suitable job, registration and enrollment of children in kindergartens.

In 2017, the number of visits to the Unified Portal reached 435 million, on average, 1.2 million users visited the portal every day, who spent 6.5 minutes on it. In 2017, 13.3 million devices entered the mobile application of the Public services portal. 5.4 million people used the application every month.

64% of citizens of the Rostov region are registered on the public services portal

According to the results of monitoring the work of e-government in the Rostov region in 2017, the number of Don residents registered on the www.gosuslugi.ru portal increased by more than half a million users and exceeded 2.3 million people, which is 64% of the region's population. This indicates the demand for the portal, which Rostelecom, as a single national operator of e-government infrastructure, is developing together with the regional ministry of communications.

According to German Lopatkin, Minister of Information Technology and Communications of the Rostov Region, the growing popularity of electronic services is also evidenced by the fact that since the beginning of last year, residents of the region have applied for more than 630 thousand services in electronic form, which is 1.5 times the value of 2016. Of these, more than half of the services are regional.

In 2017, 52 regional services were transferred to electronic form: for example, the issuance of hunting tickets, licensing of pharmaceutical activities, the provision of subsidies to agricultural producers and entities of the tourism industry. In general, with the help of the portal, residents of the Don can receive 839 federal, 170 regional and 40 typed municipal electronic public services.

In the Rostov region, the application "Public services in social networks" has been introduced. With its help, users can request information about fines, taxes, make an interactive appointment to the head of the region, to the head of the administration, Rostov-on-Don leave their appeal using the services "City Improvement" or "Active Citizen."

In all 55 municipalities of the region, events are held to popularize the portal: days of public services, lectures, seminars and master classes.

The number of registered users of the portal of public services in the Rostov region exceeded 2 million

According to data as of August 25, 2017, more than 2 million citizens of the Rostov region are registered on the portal of public services www.gosuslugi.ru. According to Rostelecom, this indicates the demand for the portal, which the company, as a single national operator of e-government infrastructure, is developing together with the regional ministry of communications.

Now the portal has registered more than 2 million residents of the region. More than a million people registered last year alone. The total number was 2.5 times higher than the results of 2015 and 5 times higher than 2014. We expect that by the end of the year 60% of the region's residents will become users of the electronic public services system, - said German Lopatkin, Minister of Information Technologies and Communications of the Rostov Region

Since the beginning of the year, residents of the Don have submitted more than 100 thousand applications for registration in medical and preventive institutions. More than 70 thousand social services and services provided by the registry office were provided. As of August 2017, 119 regional and 38 typical municipal services are available in electronic form on the public services portal. Another 46 are in the process of translation.

In addition, the application "Public services of the Rostov region in social networks" is working in the Rostov region. The development allows users through the VKontakte social network to send an application for services and services. With its help, citizens can request information on fines, taxes and immediately pay for them, make an interactive appointment with the head of the Don region, an appointment with the head of the city administration of Rostov-on-Don, leave their appeal using the services "City Improvement" or "Active Rostovite," as well as sign up for the MPSC.

To complete the registration process on the portal and activate the account in the Rostov region, there are more than 700 centers.

The monthly audience of the Public services app has grown more than 5 times over the year

The Ministry of Communications and Mass Media of the Russian Federation on August 7, 2017 announced that the active monthly audience of the Gosuslugi mobile application in July 2017 amounted to 3.3 million people. This is more than five times higher than in July 2016 - then the active monthly audience of the application was 629 thousand people.

As explained in the department, a user who launched the application at least once a month is considered active. So, for example, in July 2016, one active user opened the application on average five times, and in July 2017 there were already eight.

In July 2017, through a mobile application, users made 26.5 million requests for government services and 703 thousand payments. In terms of popularity, the leaders are requests for judicial debt (10 million), requests for tax debt (8.5 million), requests for traffic police fines (7.3 million). Also in demand is the application for a driver's license (49 thousand), registration of vehicles (47 thousand), application for a passport (44 thousand) and an appointment with a doctor (33 thousand).

The Public services application are available on the website m.gosuslugi.ru for all mobile devices running on iOS, Windows Phone and Android operating systems. There is a function to create an application access code for additional data protection, as well as the ability to enter a fingerprint for devices that support this function.

2016

380 million services rendered

For the whole of 2016, EPGU users ordered 380 million services. The most popular services were checking judicial and tax debts, as well as traffic police fines, ordering an extract from an individual personal account with the FIU, registering vehicles, obtaining driver's licenses, issuing a passport and issuing certificates of the presence or absence of a criminal record. At the same time, for all priority transaction services, such as registration of motor vehicles, obtaining a driver's license, registration of a passport of a citizen of the Russian Federation and a passport, registration at the place of residence or stay, issuance of permits for the wearing and storage of hunting and traumatic weapons, there is a twofold increase in the number of applications in electronic form.

Statistics of Rosstat

The Tula region became the first in terms of the share of its citizens on the portal of public services

On August 29, 2016, the Ministry of Telecom and Mass Communications of Russia presented a rating of regions by the share of registered citizens on a single portal of public services. The first place is behind the Tula region.

According to the ministry, more than 30% of citizens do not indicate the region of residence in their profile on a single portal of public services. According to the current methodology, when determining the share of citizens registered on the gosuslugi.ru, information about them is distributed to the constituent entities of the Russian Federation, in proportion to their population. The Ministry of Telecom and Mass Communications considered that this does not allow an objective assessment of the share of citizens registered in public services for each of the regions.

According to the latest methodology, it is proposed to automatically establish the identity of the account using valid data on public services - information about the place of registration of a citizen, a series and passport number, data on the region indicated at the entrance to the portal.

A change in the calculation method led to a reshuffle of the leaders of the rating: the Tula region, which previously occupied the fifth line, came out on top, followed by the Republic of Tuva, which occupied the 10th position in the rating, and the Yamalo-Nenets Autonomous Okrug closed the top three (previously - fourth place).

In the new rating, the share of residents of the Tula region registered with public services is 53.25%. By 2018, according to the presidential decree, the share of citizens using the electronic mechanism for obtaining public services should reach 70%. This is an achievable bar. The naked eye can see how quickly a single portal and our portal are developing gosuslugi71.ru. A wide range of services, new services, a convenient interface - Tula people have more and more arguments in favor of receiving services through the portal. Yaroslav Rakov, Minister for Informatization, Communications and Open Management of the Tula Region

2015

39.6% of the population - portal users

At the end of 2015, on average, 39.6% of the Russian population are users of electronic public services in the country. In detail in the article "Popularization of electronic public services in Russia."

Results of the Single Portal for 10 months

A significant increase in the number of federal services ordered by users on the portal was noted: in the first ten months of 2015, users ordered services in electronic form 24.3 million times against 12.3 million for the same period in 2014. The number of ordered regional services increased by 274% compared to the same period in 2014 - from 213 thousand to 799 thousand. Municipal services showed an increase of 63% - from 296 thousand to 482 thousand.

"The growing demand for electronic services is associated with a new opportunity to access public services from mobile devices, simplification of the interfaces of the Unified Portal of Public Services, the presence of a mobile application for all major operating systems of smartphones and the obvious advantages of electronic services for citizens. This method of obtaining public services seriously saves time, "said Vladimir Evgenievich, director of the electronic government development department of the Ministry of Telecom and Mass Communications of Russia

.

The number of Russians registered in the Unified Identification and Authentication System (ESIA) increased by 7 million. Of these, 36% of citizens used simplified registration, 29% used standard registration, 35% confirmed by a personal visit. Currently, almost 20 million people are registered in the system. The leaders in the use of ESIA were Primorsky Krai with a 41% penetration rate, the Khanty-Mansiysk Autonomous Okrug - Ugra - 36%, the Tyumen region - 34%, the Kaliningrad region - 34%, and the Yamalo-Nenets Autonomous Okrug - 29%.

The most active portal of public services was used by residents of Moscow (33.6 thousand visits per day), the Moscow region (21.2 thousand), St. Petersburg (13.2 thousand), Sverdlovsk (7 thousand) and Kemerovo regions (6.4 thousand visits per day).

The most popular services were checking traffic police fines for violations of traffic rules, tax arrears, the presence of enforcement proceedings in the Federal Bailiff Service, as well as issuing a passport and informing about the state of personal accounts in the pension insurance system.

For the first time, the result of an electronic service is used in the commercial sector. With the help of one "click," a citizen can receive the service of the Pension Fund of the Russian Federation and find out about the state of the individual personal account in the compulsory pension insurance system. The certificate is certified by the electronic digital signature of the fund, after which it can be sent to the bank or any other organization by e-mail. Since the launch in the third quarter of 2015, this service has been used about 1.3 million times. Six banks accept a statement to consider loan applications from individual customers.

2014

Results of the public services portal in 2014

On January 30, 2015, the Ministry of Communications and Mass Media of the Russian Federation summed up the work of the Unified Portal of State and Municipal Services in 2014. There was a significant increase in the number of regional and municipal services ordered by users on the portal. In 2014, the number of ordered regional services increased by 112% - from 160 thousand to 339 thousand. Municipal services showed an increase of 643% - from 53 thousand to 394 thousand. The number of federal services ordered also increased. In 2014, users ordered services electronically 16.8 million times, against 12.9 million in 2013.

The number of Russians registered in the Unified Identification and Authentication System (ESIA) almost doubled in 2014 - by six million. Of these, 13% of users used unverified registration, 22% verified online, 65% confirmed (personal visit). As of December 31, 2014, 13 million people registered in the system. The leaders in the use of ESIA were Primorsky Krai with a penetration rate of 31.56%, the Khanty-Mansi Autonomous Okrug - Ugra - 27.44%, the Kaliningrad Region - 25.82%, the Tyumen Region - 25.57% and the Yamalo-Nenets Autonomous Okrug - 21.13%.

The average daily number of users visiting the public services portal increased by 7% - from 186 thousand visitors in 2013 to 199 thousand in 2014. The most active portal of public services was used by residents of Moscow (1.595 thousand users), Moscow (929.3 thousand) and Sverdlovsk (558.2 thousand) regions, Primorsky Territory (522 thousand) and St. Petersburg (499 thousand).

In total, 144 new services were brought to the public services portal in 2014, including accepting a tax return, making an appointment with a doctor, enrolling in kindergartens and others. The most popular services in 2014 were checking traffic police fines, tax arrears, the availability of enforcement proceedings in the Federal Bailiff Service, as well as issuing a passport and informing about the state of personal accounts in the pension insurance system.

Demand for electronic public services is growing in the regions

In July 2014, the Ministry of Telecom and Mass Communications summed up the results of the work of the portal of public services for the first half of the year. The department notes a significant increase in ordered federal services - 7.8 million against 12.9 million for the whole of 2013, as well as the average daily number of users who visited the portal - from 151 thousand visitors in the first half of 2013 to 208 thousand.

Visitors also began to use regional and municipal services more. So, for six months of 2014, almost the same number of regional services were ordered as for the whole of 2013 - 132 thousand and 160 thousand, respectively. The number of ordered municipal services for the half year was four times higher than for the whole of 2013, reaching 203 thousand.

The most active users of the portal of public services were residents of Moscow, the Moscow region, St. Petersburg, Samara and Sverdlovsk regions. At the same time, the most popular service was checking traffic police fines, tax arrears and the availability of enforcement proceedings in the Federal Bailiff Service. There was also an increase in applications for foreign passports and pension savings.

In addition to the increase in visits, the number of citizens authorized in the Unified Identification and Authentication System (ESIA) has also increased. About 150 thousand people register in it weekly, and in just the first half of 2014, 2.7 million people registered in the system - 49% more than in the same period last year. The number of registrations to the ESIA of legal entities is also growing - 30 thousand people in the first six months of 2014 against 36.8 thousand for the entire 2013.

Primorsky Territory is called the leader in the use of ESIA in the Ministry of Communications: every fifth resident of the region is registered in the system (penetration UIAS- 21.75%). In second place is the Khanty-Mansiysk Autonomous Okrug - Ugra with an indicator of 17.69%, in third place is the Tyumen region (16.61%), in fourth - the Amur region (14.16%), in fifth - the Kaliningrad region (13.91%).

"Electronic services are much easier to get than traditional services, which is what attracts users. In the first half of 2014, we implemented several projects that helped make the public services portal more convenient, and registration on it is more accessible. A beta version of the updated portal of public services has been launched, simplified online registration on the portal has been launched, new points for confirming identity and registration on the portal have been deployed, "said Vladimir Averbakh, director of the e-government development department of the Ministry of Communications and Mass Media

.

According to him, it is planned to further develop the beta version of the updated portal, as well as expand the network of identity confirmation points in the MPSC and Russian Post.

2013

4 million citizens registered on the portal

In July 2013, Minister of Communications Nikolai Nikiforov cited data according to which more than 4 million citizens were registered on the public services portal, and in just a year and a half of the portal's operation, more than 12 million services were provided through it in electronic form. In addition, according to the minister, 500 thousand copies of the mobile application of the public services portal were downloaded.

Overview of portal traffic in the constituent entities of the Russian Federation

In July 2013, the Ministry of Telecom and Mass Communications prepared a statistical report on the attendance of the portal of public services in different regions of the Russian Federation. As it turned out, the maximum number of portal users at the moment in Moscow, Moscow and Sverdlovsk regions: several hundred thousand people each.

However, if we express the number of visits in% of the population of the subjects of the federation, then the picture is different. So, Moscow, where 5.7% of residents use the portal, is only in 13th place.

As it turned out, the portal is in the most massive demand in the Primorsky Territory (15.1% of the population). Ministry experts attribute this situation to the fact that the regional authorities pay great attention to the transfer of public services to electronic form.

Next in the ranking are the Kaliningrad (10.5%) and Amur (10.4%) regions, as well as the Khanty-Mansi Autonomous Okrug (10.1%) and the Khabarovsk Territory (8.7%). St. Petersburg (3.8%) took 26th place. This is due to the fact that these subjects of the Russian Federation have their own portals for the provision of public services.

For the same reason, Tatarstan, being the leader in Russia in terms of the level of informatization of government agencies, with an indicator of 0.9%, was in the top five regions with negative indicators.

The same number, but for other reasons, included: Kabardino-Balkaria (0.5%), Karachay-Cherkess Republic (0.7%), Tuva (0.8%) and Ingushetia (1.0%). The result of these regions, as a rule, is determined by the economic situation, the low level of availability of broadband Internet and the insufficiently active work of the authorities in terms of popularizing the portal.

Rating of the use of the portal of public services by regions of the Russian Federation

	Federal Entity	Federal District	Population	Пользователей ESIA (approx.)	% of the population
1	Moscow	CENTRAL FEDERAL DISTRICT	11 977 988	679 800	5,7
2	Moscow Region	CENTRAL FEDERAL DISTRICT	7 050 557	444 200	6,3
3	Sverdlovsk region	UFO	4 316 852	313 100	7,3
4	Primorsky Krai	FAR EASTERN FEDERAL DISTRICT	1 947 500	294 100	15,1
5	Samara region	VOLGA FEDERAL DISTRICT	3 213 717	226 000	7
6	Saint Petersburg	NWFD	5 028 313	189 900	3,8
7	Tyumen region	UFO	3 511 457	163 700	4,7
8	Khanty-Mansiysk Autonomous Okrug	UFO	1 583 851	159 400	10,1
9	Rostov Oblast	SOUTHERN FEDERAL DISTRICT	4 254 763	129 800	3,1
10	Irkutsk region	2 422 078	SIBERIAN FEDERAL DISTRICT	123 400	5,1
11	Khabarovsk Krai	FAR EASTERN FEDERAL DISTRICT	1 342 128	116 200	8,7
12	Altai Territory	SIBERIAN FEDERAL DISTRICT	2 399 070	102500	4,3
13	Kaliningrad region	NWFD	954 978	100 400	10,5
14	Novosibirsk region	SIBERIAN FEDERAL DISTRICT	2 709 836	96 500	3,6
15	Krasnodar Territory	SOUTHERN FEDERAL DISTRICT	5 332 252	91 900	1,7
16	Arkhangelsk region	NWFD	1 202 543	90 200	7,5
17	Republic of Bashkortostan	VOLGA FEDERAL DISTRICT	4 061 546	90 100	2,2
18	Nizhny Novgorod region	VOLGA FEDERAL DISTRICT	3 291 095	90 000	2,7
19	Omsk region	SIBERIAN FEDERAL DISTRICT	1 974 361	86 800	4,4
20	Amur Region	FAR EASTERN FEDERAL DISTRICT	816 992	84 800	10,4

TAdviser Center according to the Ministry of Telecom and Mass Communications, 2013

Full data for all regions can be viewed here.

According to Alexei Kozyrev, director of the electronic government development department of the Ministry of Communications of Russia, the state of affairs in the regions largely depends on the position of the authorities.

"Most popular public services today can already be obtained electronically. Regional authorities should pay special attention to the issues of their popularization among the population. The rating we compiled is of great importance. We plan to regularly update the data and focus on it in our work. "

The number of users of the public services portal doubled over the year - 7.1 million people

In January 2014, the Ministry of Telecom and Mass Communications reported that at the end of the past year, the number of registered users of the unified portal of public services almost doubled, exceeding 7.1 million people (the absolute increase in registered visitors amounted to 3.4 million people).

According to the ministry, the average monthly audience of the portal has more than doubled - up to 3.1 million people. At the same time, the peak of visits in 2013 fell on May, when more than 4.4 million people visited the portal in a month.

According to the report of the Ministry of Communications, the most popular public service among the population was the check of traffic police fines (39% of the total number of requests), followed by a check of tax debt (21% of requests), and the issuance of a new passport (14% of requests).

In total, over 14 million applications were submitted through a single portal of public services per year, of which more than 13 million through the site and more than 800 thousand through mobile applications. In 2012, similar figures amounted to approximately 7 million and 340 thousand, respectively.

Almost fivefold in 2013, the number of payments through the portal of public services increased. The total volume of transactions made amounted to 560 million rubles. with a total number of payments of more than 527 thousand. The average payment amount, thus, amounted to just over 1000 rubles. These are payments of traffic police fines, state duties for registering vehicles and for issuing driver's licenses, debts to the bailiff service and utility bills.

The Ministry of Telecom and Mass Communications registered the most significant growth in the direction of the traffic police, which sent more than 1.8 million notifications using the portal to charge fines to citizens, compared with 21 thousand notifications in 2012.

2012: W million registered users

On October 15, 2012, Minister of Communications and Mass Media Nikolai Nikiforov announced in his micro-blog that the number of registered users of the portal reached 3 million.

2010: Start of registration: 336 thousand users

During the year, 336 thousand people registered on the portal of public services, almost 2 thousand of whom are foreign citizens. Users ordered 581 thousand services, the most popular of which were checking the presence of issued fines, obtaining a foreign passport and receiving a notification about the state of the individual personal account of pension insurance.

Notes