Electronic public services

Electronic public services

Thematic articles:

• Unified Portal of Public Services - www.gosuslugi.ru (EPSU)
• Payments through the public services portal Gosuslugi.ru
• Electronic signature and access to the public services portal
• Unified identification and authentication system in the infrastructure of the electronic government of the Russian Federation (ESIA)
• Audience and statistics of the public services portal
• Popularization of electronic public services
• State web
• Electronic elections (remote voting)

2022

Mishustin instructed to conduct automated quality monitoring of all public services

At the end of May 2022, Prime Minister Mikhail Mishustin signed a decree on monitoring the quality of all state and municipal services without exception. The Ministry of Economic Development has been appointed responsible for monitoring.

In accordance with the document, an automated analysis of the quality of public services will be carried out daily in real time. The Ministry of Economic Development, together with the Ministry of Digital Affairs, should approve the rules for its conduct within five months after the decree enters into force.

Three more months are allocated to ensure the technical readiness of information systems. Full-format monitoring should start in early 2023 - after 12 months. Reports on the results of the Ministry of Economic Development will be sent quarterly to the Government of the Russian Federation.

Monitoring should cover state services provided by authorities at both the federal and regional and municipal levels, as well as in multifunctional centers and using a single portal of public services. By the end of May 2022, it is carried out only on a limited number of services and mainly on the basis of citizen reviews, the press service of the Cabinet notes.

The document was prepared for control: is the order of the President of the Russian Federation Vladimir Putin to provide 24 hours a day seven days a week the absolute majority of state and municipal services without the need for a personal presence of citizens.

Earlier, Putin instructed by January 1, 2023 to ensure the transfer to electronic format of mass socially significant state and municipal services. The head of state also instructed the Government of the Russian Federation to develop and ensure the implementation at the regional and municipal level of standard regulations for the provision of socially significant public services in electronic format, including using the infrastructure of the Unified Portal of State and Municipal Services.^[1]

Mishustin approved the concept of the transition of public services to digital format. Soon they will all be electronic

In April 2022, the Prime Minister Mikhail Mishustin signed an order approving the concept of transferring public services to digital format. The document was developed on behalf of the president. Russia Vladimir Putin

According to the press service of the Cabinet, the concept approved by Mishustin assumes that by the end of 2023 most of the state and municipal services demanded by Russians will be provided in a continuous format, without the personal presence of citizens, including in multifunctional centers of state and municipal services (MFC).

Applicants will be able to solve their problems at any time in one click using intuitive services. To do this, all stages - from submitting documents to receiving the result - are planned to be translated into electronic form. At the same time, citizens will still be able to personally contact state departments for state services if necessary. Communication with representatives of government agencies will be concentrated in the MFC.

According to the concept, the list of services provided in the mode of 24 hours a day 7 days a week without the need for a citizen's personal presence will be formed in the second quarter of 2022 year. Within the same time frame, it is planned to approve a plan for optimizing state and municipal services. In pilot mode, it will be held in the regions on the basis of specially created centers in the III quarter of 2022. In the course of this work, the internal processes of state departments in the provision of state and municipal services will be formalized and digitized. Later, the practice will be scaled up throughout the country.

By April 18, 2022, a pilot project has already been launched to optimize state and municipal services in four regions - Belgorod, Voronezh, Kaliningrad regions and the Chuvash Republic. Within the framework of this work, more than 60 proposals have been prepared to simplify the receipt of 20 state or municipal services.

Order No. 837-r of 11.03.2022

2021

The Ministry of Digital Affairs will allow banks and mobile operators to provide public services in their applications

In early July 2021, it became known about the plans of the Ministry of Digital Affairs to allow the provision of public services through commercial applications. This initiative may be of interest to banks and telecommunications companies.

According to Kommersant, citing a draft government decree published by the Ministry of Digital Affairs, the provision of public services in electronic form and registration for admission to government agencies or the MFC can be carried out by IT systems integrated with the public services portal while respecting the protection of personal data. Such systems can be, for example, banking applications, follows from the explanatory note.

It is planned to connect services to public services at the initiative of companies. The set of services and criteria for selecting applications by the beginning of July 2021 are being worked out.

According to a newspaper source in a large bank, the project is difficult to implement in the coming years. Another interlocutor noted that the MFCs do not have a single software, respectively, banks will not be able to connect quickly.

Given the difficult architecture of the public services site, more familiar applications may be in demand, according to experts interviewed by the publication. So, Rosbank announced its readiness to test the function when it appears. The same was reported in MTS and MegaFon. Tele2 called the initiative interesting, but added that they do not plan to implement it yet, since the operator's application serves the company's ecosystem of services.

According to the CEO of Institute of researches of an internetakaren Kazaryan, most the companies will hardly want to add a wide range of public services to the applications. Most likely, these will be some niche services. For example, banks already provide the opportunity to pay for housing and communal services, receive statements and certificates via the Internet. The new service may interest them from the point of view of, for example, registering transactions in real estate or cars, the expert believes.^[2]

Create an application that replaces paper documents

In mid-April 2021, it became known about the upcoming launch of the Gosdoki mobile application in Russia, which will be able to replace paper documents: SNILS and TIN certificates, compulsory medical insurance policies, driver's license, etc. More details here.

Integration of public services with mobile applications of banks

The Ministry of Digital Development, Communications and Mass Communications of the Russian Federation has engaged in the integration of public services with mobile applications of banks. This was announced by the head of the department Maksut Shadaev on March 24, 2021 during a speech at an expanded meeting of the State Duma Committee on the Financial Market in preparation for the report of the Government of the Russian Federation.

We have such a big experiment. We agree on integration schemes. It is important that it is seamless for the user, "the minister said.

According to him, by the end of March 2021, the Ministry of Finance, together with a number of credit organizations, is working on the possibility of receiving electronic government services "without additional authorization directly from the banking application." He explained that we are talking about those services that are "needed or associated with receiving financial services," reports Parliamentary Newspaper.

Maksut Shadayev noted that Russia the technology for filling out electronic forms when receiving banking services using the public services portal has already been worked out in.

We now have technology implemented as part of the Government's decision, when you fill out an electronic application form on the bank's website, if you are authorizing public services at that moment, you can directly automatically put all the necessary information in the public services profile in this statement, "said the Minister of Digital Development, Communications and Mass Communications.

He emphasized that the integration of services, on the one hand, makes it possible to significantly reduce the time for a citizen to fill out a form for receiving financial services, and on the other hand, the bank receives information signed by an electronic signature by departments. At the same time, a credit institution does not need to separately request such information, Shadaev added.

During the meeting, the minister also cited data according to which the main increase in new users of the public services website (by March 24, 2021 their number exceeds 75 million) was provided by banking applications.^[3]

Deputy Prime Minister Dmitry Chernyshenko - in an interview with TAdviser: by the end of 2022, all mass public services will be available in electronic format

In 2020, the pandemic and related restrictions became a serious incentive for the transition to a digital format of interaction between citizens and the state. The demand for the State Services portal has increased many times: more than 40 new electronic services appeared on it in just a few months, [1] "Deputy Prime Minister Dmitry Chernyshenko said in an interview with TAdviser in February 2021. - Today there you can apply for unemployment benefits, get a notification from bailiffs. A maternity certificate and payments for children are automatically issued. Applicants with a confirmed account have the opportunity to send documents to several universities at once and monitor the situation and results in their personal account

By the end of 2022, all mass public services will be available in electronic format, according to Chernyshenko. Such a list has already been formed - there are 169 of them.

Experience in the pandemic has confirmed that we can launch new electronic services very quickly. The terms of their provision are reduced - about a few minutes or hours, "added the Deputy Prime Minister

By the end of March, according to Chernyshenko, a new version of the public services portal will be launched - on a more advanced technological platform that can withstand the highest user load, with a new search system and chat bots: "we will first transfer 20 services to it, and by the end of the year - 100."

Roskomnadzor will launch digital public services for 5.6 billion rubles

At the end of January 2021, it became known about the plans of the Federal Service for Supervision in the Field of Communications, Information Technologies and Mass Communications (Roskomnadzor) to transfer its services to an electronic format. The agency estimates the implementation of this project at 5.6 billion rubles until 2023. More details here.

2020

The most popular electronic public services among Russians in 3 years

The most popular public services provided in Russia in electronic form in 2018-2020. were associated with medicine: an appointment with a doctor, registration of a referral for hospitalization, etc. This is evidenced by the data of the Institute for Statistical Research and the Economics of Knowledge of the Higher School of Economics. In their study, published in 2021, experts refer to Rosstat.

As you can see on the chart below, about 50% of Russians aged 16 to 72 who receive state and municipal services in electronic form use medical services. The three most popular digital public services included services/and MINISTRY OF INTERNAL AFFAIRS.TRAFFIC POLICE Federal Tax Service

According to the report, among age groups, the most active users of electronic public services are young people from 30 to 34 years old - in 2020, 91.5% of such citizens used state Internet services. The smallest share of such users is registered in the age category 60-72 years - a little more than 50% according to the results of 2020.

The report also says that in 2020, 73.2% of users of electronic public services received information through official websites and the portal of state and municipal services. Registration for admission via the Internet was carried out by 61.7% of Russians, paid online fines, tax and duties - 54.5% of users. The shares of those who send completed forms and other documents in electronic form, and also receive on the Internet the results of public services in 2020 year amounted to 45.9% and 43.7%, respectively.

About 71.6% of Russians surveyed in 2020 were satisfied with the quality of electronic public services, 27.2% were partially satisfied. This is less than in 2019, when the indicators were measured 73.6% and 25.3%, respectively.

The full report is here.

Increase in attendance of state portals in Russia by 2 times - Ngenix

According to the results of 2020, the number of calls to state-owned web services in Russia doubled (depending on the month, the increase was in the range of 1.8-2.35 times) compared to 2019. Such data are cited by Ngenix (a Russian cloud service provider).

The portal "State Services" attracted the most new users in April-May 2020 - then 4.5 million new users per month came to it against 1.5 million in other months of 2020. The number of calls to the service reached about 9 million people daily, the Ministry of Finance told Kommersant.

In 2020, the audience of the Mos.ru portal more than doubled, growth continues, according to the Department of Information Technology (DIT) of Moscow. During the period of the coronavirus pandemic COVID-19, the portal "became the main channel for citizens to receive public services and urban services for Muscovites," the department emphasized.

At the same time, Ngenix notes that the growth in the load on the IT infrastructure of state services updates the issue of ensuring their fault tolerance at times of peak loads. So, in April 2020, failures in the system of digital passes were recorded, and in May the portal "State Services" faced problems due to a tenfold increase in load. The failures caused a large number of applications for child allowance.

At the beginning of the pandemic, state services really faced problems due to a large influx of users, but in general they coped with traffic, says Alexander Lyamin, Qrator Labs. According to Dmitry Pudov, Deputy General Director for Technology and Development of the Angara Group of Companies, projects to expand infrastructure for state and municipal-level services can collectively cost billions of rubles, but these costs justify themselves because they save citizens time.^[4]

Rating of leading regions in terms of quality of electronic public services

The Ministry of Economic Development of the Russian Federation published a rating of the quality of public services in electronic form in Russian entities. The first place in 2020 was again taken by Moscow, which scored 87.81 points.

The top three also included Moscow (85.37 points) and Tula (85.32 points) regions. Next are the Smolensk, Rostov and Novosibirsk regions, as well as the Stavropol Territory, Belgorod Region and Kamchatka Territory. The top 10 regions with the most high-quality electronic public services were closed by the Udmurt Republic.

The worst thing with public services in digital format is in the Crimea, where their quality was rated by experts of the Ministry of Economic Development at 6.39 points. In Ingushetia, the indicator amounted to 7.45 points, in the Trans-Baikal Territory - 16.1.

When compiling the rating, experts of the Ministry of Economic Development evaluated parameters that affect the quality and convenience of providing electronic services. This is, for example, an opportunity to get full and up-to-date information about the procedure for obtaining services, the convenience of submitting an application, informing about the status of consideration of the application in the applicant's personal account, as well as a number of others.

Commenting on the leadership of Moscow in the ranking of the Ministry of Economic Development in terms of the quality of provision of state and municipal services in electronic form, Deputy Mayor of the capital Natalya Sergunina noted the following:

Muscovites are already used to receiving many services online. It's convenient and quick. The development of the digital environment is a time requirement and an important indicator of urban comfort. We are constantly improving the Moscow ecosystem, supplementing it with new capabilities and functions.

By January 2021, more than 370 electronic services and services are available to Muscovites. In total, since the launch of electronic services and services in the city, residents have used them more than 1.8 billion times. On average, more than 20 million users visit the mos.ru portal every month, and more than 13 million people registered personal accounts on it.^[5]

Russia adopted a law on the "proactivity" of electronic public services

On December 23, 2020, the State Duma adopted in the third, final reading a bill on proactive public services. Changes to the legislation are initiated by the Ministry of Economic Development.

Proactive services will be automatically provided by the state to a citizen without submitting an application from him. For example, issuing a passport: the process can be started automatically after a citizen reaches a certain age, data will be collected from several legally significant bases, which will allow you to immediately issue an updated document.

Some of the options are already available in proactive mode by December 2020 - for example, a certificate from the maternity hospital comes to the parents' personal account, payments for children are credited to the card. Among life situations in which "proactivity" can be introduced, the Ministry of Economic Development calls the birth and upbringing of a child, a change in the social status of the family (large family), a change of residence, etc.

These changes create new opportunities for the provision of public services in many areas. This is a fundamentally important document from the point of view of the next step in improving the quality of public services, creating services convenient for citizens taking into account the technologies that we now have and the user experience of citizens, "said State Secretary - Deputy Minister of Economic Development of the Russian Federation Alexei Khersontsev.

The ministry added that the bill is aimed at implementing measures of the national action plan that ensure the restoration of employment and income, economic growth and long-term structural changes in the economy. The initiative of the department consolidates the transition to a registry model for accounting for the results of the provision of services, translation into electronic form of personal storage documents and rejection of paper administrative regulations.^[6]

A law has been adopted in Russia that allows companies to provide electronic public services

In December 2020, the State Duma of the Russian Federation adopted a bill allowing non-state companies to provide state and municipal services, including electronic ones, through their infrastructure.

In accordance with the document, the government will determine the list of public services that can be provided when citizens apply to commercial and non-profit organizations. The Cabinet will also name the criteria for the selection of companies, as well as the requirements for the protection of personal data.

The bill provides for the following:

• obtaining public services through the infrastructure of commercial and non-profit organizations, including in electronic form;
• proactive (proactive) mode of obtaining public services;
• a registry model for the recognition of public services;
• machine-readable description of public services presentation processes;
• translation of applicants' paper documents into electronic form to the MFC;
• possibility and procedure of using regional identification and authentication systems;
• possibility and procedure for providing federal services at RPGU and regional services at EPGU.

According to the law "On the organization of the provision of state and municipal services," the necessary and mandatory services are provided by organizations participating in the provision of public services. At the same time, the legislation provides for cases when the necessary and mandatory services are provided by authorized individuals - experts. For example, when conducting an examination of cultural property to obtain permission to export it or during a state historical and cultural examination.

Earlier, a number of large Russian companies showed interest in this bill. So, VTB I am ready to participate in the formation of standards for the provision of public services. MTS It also stated its readiness to consider proposals for the provision of public services on the basis of its infrastructure.^[7]

Digitization of regulations for the provision of public services begins. This will allow them to robotize

The provision of public services can be made almost completely traditimatized, when the decision maker actually has no grounds for refusal, if all formal conditions are met by the applicant, according to the Ministry of Digital Development, Communications and Mass Communications of the Russian Federation (Ministry of Digital Affairs).

To do this, it is necessary to create and control digital regulations that will ensure the typification and machine readability of the requirements for the provision of public services, the ministerial vacancy portal says in the description of the vacancy of the head of the corresponding project. Such digital regulations will be implemented by information systems of federal and regional authorities. Support for their implementation will be provided in the cloud digital platform for the provision of public services, the Ministry of Digital Affairs notes.

The target state is that the service can be provided automatically, without the participation of the person deciding to provide the service. If the applicant does not meet all the criteria for obtaining the service, the information system will immediately inform the applicant by what criteria he does not meet the requirements, which will significantly save the applicant's time.

The appearance of the first digital regulations is expected in 2021, and the promising terms for automatic provision of the most popular services are 2022-2023, TAdviser was told in the Ministry of Digital Affairs.

Achieving a target state (automatic provision) will reduce the level of subjectivity when deciding on the provision/non-provision of public services, the ministry said.

The transition to digital regulations and the incompatimization of the provision of public services requires updating the legislation, which was done by a team of experts led by Mikhail Braude-Zolotarev (you can read in detail about this work in an interview with him). At the end of August 2020, the Ministry of Economic Development introduced a bill to the Government of the Russian Federation to adjust the federal law on public services.

The Ministry of Digital Affairs simplifies the receipt of legally significant papers with the results of public services rendered in electronic form

The Ministry of Digital Affairs developed and in October 2020 npa = 109287 published for public discussion a draft government decree, the approval of which, according to the idea of ​ ​ the department, should optimize the procedure for issuing electronic documents to applicants on paper, which are the result of public services received through the public services portal.

Alexey Gorobtsov, Director of the Department of Advanced Digital Solutions of the Ministry of Digital Affairs, explained to TAdviser that the ultimate goal of these innovations is the convenience of citizens when receiving public services.

To obtain such results of public services "on paper," citizens will be able to sign up for the MFC and receive a print version of the document, certified by an MFC employee, Gorobtsov says. For example, a citizen, receiving an electronic certificate on the public services portal about the presence or absence of a criminal record, will be able to send it to the selected MFC for printing and certification by an MFC employee. After that, a paper certificate can be presented at the place of demand.

Currently, not all bodies/organizations are ready to accept documents issued by state bodies in electronic form: for example, when presenting a certificate of temporary registration in a clinic; Submitting a certificate of residence registration to management companies to calculate fees for services; presentation of documents at the employer's request; presentation of title documents for housing to the bank, etc.

In this regard, when receiving many socially important services, citizens still have to submit documents in paper or duplicate electronic documents with paper copies, while often having no legal effect, explained TAdviser in the Ministry of Digital Affairs. It is this practice that is designed to exclude the proposed draft resolution, introducing a single unified procedure for issuing electronic images of documents on paper and certifying them to the MFC.

At the same time, it is important to remind citizens once again that, based on the requirements of the legislation on electronic signature (63-FZ), an independently printed electronic document has no legal effect and cannot be qualified as signed, the department added. An electronic signature is information in electronic form that is attached to or otherwise associated with other information in electronic form (signable information) and that is used to identify the signer of the information; should provide for the verification of the electronic signature.

In order to implement this, the resolution provides for amendments to the rules for organizing the activities of the MFC, previously approved by the government. One of the changes is to supplement the rules with the condition that the MFC, free of charge at the request of the applicant, sent using the public services portal, issues documents on paper confirming the content of electronic documents on public services received through this portal. The applicant can choose any MFC for this.

The Ministry of Communications has created a single cloud for the provision of typical regional services

On September 9, 2020, the Ministry of Communications announced the creation of a single platform for the provision of standard regional and municipal services. The cloud platform, according to Deputy Prime Minister RFDmitry Chernyshenko at a meeting of President Vladimir Putin with government members, will simplify the provision of public services to the regional authorities. At the same time, the system will not require additional costs and will be convenient for citizens, he said. More details here.

The Ministry of Communications has scheduled the launch of 300 electronic public services

On September 8, 2020, it became known about the intentions of the Ministry of Communications to make about 300 public services available online by 2024. This was reported by the head of the department Maksut Shadaev to TASS.

We have plans to provide 300 services over 3 years, about 120 are federal and 180 are regional and municipal. They are now presented on the portal, but when we talk about a new service, we imply that no face-to-face visit is required. It is clear that not all services we will have [fully remote service - approx. TASS]. For example, to obtain a passport, you will need to come in person, "he said.

According to Shadaev, the target model is that a person will be able to fully submit documents and get the result online. The minister said that 95% of 300 public services will be fully electronic.

Maksut Shadayev also stressed that electronic services will be provided faster - it will take one and a half minutes, and the result can be obtained electronically.

If the refusal comes, it will come as quickly as possible, because all interdepartmental inspections will be carried out promptly, "the head of the Ministry of Communications explained.

Earlier, the head of Rostelecom, Mikhail Oseevsky, said that by the end of 2020 a new high-performance version of a single portal of public services could earn. According to him, the portal will be able to process up to 100 million requests per day.

In connection with the pandemic of coronavirus COVID-19, the Ministry of Communications launched new services on the public services portal in a short time. So, the service for citizens stuck abroad, they are automatically provided with electronic sick leave. In addition, it became possible to issue unemployment benefits and register with the employment center. The most popular public services on the portal in the first half of 2020 were an appointment with a doctor, information about an account in the Pension Fund and payment for children from 3 to 16 years old.^[8]

Development of a service for organizing funerals from the Ministry of Communications

In early September 2020, details became known about the creation of a super service to organize the funeral "Loss of a loved one." This project is supervised by the Ministry of Communications. More details here.

Automatic registration and entry into kindergarten. Minek announced proactive public services

At the end of August 2020, it became known about the upcoming automatic provision of public services in Russia. The Ministry of Economic Development submitted to the Government of the Russian Federation a bill to adjust the federal law on public services as part of the implementation of the national program "Digital Economy."

One of the principles of the provision of public services enshrined in the bill is pro-activity. It allows you to start providing the service before the actual application of the applicant. So, for example, on the day of the 45th anniversary, it will be possible for a citizen to be offered to sign a pre-formed and completed draft request for the replacement of a passport. Or, for example, after birth registration, the child will automatically be registered and registered in kindergarten.

Also, when receiving services that are likely to entail applying for other services, the applicant will be offered to immediately apply for such services (for example, when replacing a passport in connection with a change in name, you can change one set of rights and a foreign passport).

In addition, Minek points to the need to implement a registry model in which the result of most services will be an entry in the registry. It is assumed that a document that can be lost, spoiled or taken illegally will not be issued. To check the information in the register, other authorities will also not require the applicant to present the specified document - only the information contained in it will be necessary.

In his message to the federal assembly on February 20, 2019,  presidents RossiiVladimir Putin  set the task of transferring all key state and municipal services to a proactive format by the end of 2020, eliminating the submission of additional applications and excessive visits to the bodies providing them.^[9]

Russian banks will begin to provide public services in 5 regions of the country

On July 28, 2020, the Ministry of Economic Development announced the development and submission to the Government of the Russian Federation of a draft resolution on an experiment in the provision of public services in banks. As part of this initiative, credit organizations will be able to receive documents from applicants, transfer them to government authorities, issue the results of the provision of public services and inform about the procedure for their provision.

According to the plans of the Ministry of Economic Development, the experiment will be held from January 1 to December 31, 2021 in five regions:

• Republic of Bashkortostan;
• Astrakhan region;
• Kirov region;
• Moscow region;
• St. Petersburg.

By July 28, 2020, Svyaz-Bank, Sberbank, Gazprombank, Promsvyazbank, VTB, Sovcombank and Rosselkhozbank tentatively confirmed their participation in the project. At the same time, according to Minek, all credit organizations with a license for banking activities, participating in the system of compulsory deposit insurance, for which bankruptcy prevention measures are not applied, will be able to participate in the experiment.

The experiment will apply to some services of the Pension Fund, the Social Insurance Fund, the Federal Tax Service of Russia, the FSSP of Russia. Among them are issuing certificates on the amount of pension, informing about taxes and fees and accepting applications for the payment of tax benefits.

According to the results of the experiment, the mechanism of interaction between banks and the list of services provided can be adjusted, and if successful, the practice can be extended to the entire territory of the Russian Federation, "said Deputy Minister of Economic Development of the Russian Federation Alexei Khersontsev.

According to him, an experiment to provide public services by banks will increase their availability, as well as open up opportunities for providing public and banking services to citizens and businesses.^[10]

IT companies can connect to e-government infrastructure

IT companies can connect to e-government infrastructure. This was announced on July 9, 2020 by Prime Minister Mikhail Mishustin at a plenary discussion with the heads of the largest technology companies in the Russian Federation.

For example, marketplaces, recruiting portals and portals of private ads will be able to authorize their users using the state unified identification system, the head of government said.

He also noted that users of public services will be able to certify various documents with an electronic digital signature, with the permission of a particular person, access to his personal data can be opened to business on the ustate services portal. For example, the head of the cabinet cited the current situation when a patient can give a doctor of a commercial clinic access to his CT picture in digital form, which is contained in digital form in a personal account on the public services portal.

The most important thing is that business can become a full-fledged participant in the development of the ecosystem of public services, "Mishustin said.

He stressed that earlier some proposals for the implementation of projects on public-private partnership in the field of health care, education, construction, transport, and the communal sphere were already considered. The government intends to actively develop and support the implementation of projects to attract private investment, Mishustin added.

He also said that the current growth rate of Russian IT companies is not enough to overcome the historical lag of the Russian Federation from countries in terms of the development of the technology industry. To achieve leading positions in the world, the government has prepared a program for the development of the IT industry. It includes a  new tax regime, stimulating demand, supporting the introduction of innovations, developing public-private partnerships, expanding the personnel base of the industry, the prime minister said.^[11]

Minek instructed to transfer another 8 public services into electronic format

At the end of June 2020, the Ministry of Economic Development of the Russian Federation published a bill on the transfer of a number of public services to an electronic registry model. The complete list of services, which, according to the instructions of the department, should be provided remotely as follows:

• licensing of alcohol production;
• issuing permits for the construction and commissioning of the facility, for the transfer of residential premises to non-residential ones and, conversely, coordination of the reconstruction and redevelopment of housing;
• obtaining permits for the use of land or land under state and municipal ownership;
• certification of management company officials in housing and communal services;
• certification and re-certification of individuals for the right to prepare conclusions on the examination of design documentation and the results of engineering surveys;
• obtaining permits to carry out work on the preservation of an object of cultural heritage;
• issuing a conclusion on compliance of the capital construction facility with the requirements of the design documentation, as well as permits for the installation and operation of advertising structures;
• maintenance and breeding of hunting resources and issuance of rental certificates for films.

It is proposed to include  the provision  of social benefits to citizens, including young families for the purchase or construction of housing,  the provision  of communal benefits to family members of deceased military personnel,  registration  of citizens as needy for housing  and the issuance  of a preliminary permit of the guardianship authority for transactions with the property of wards.

According to Kommersant, amendments to the current legislation, drawn up by the bill "On Amending Certain Legislative Acts of the Russian Federation" and the corresponding draft government decree with reference to the federal project "Digital Public Administration" of the national program "Digital Economy," as well as a schedule of legislative changes for these purposes dated March 12, 2020 will expand the use of an electronic registry approach to public services.^[12]

Private companies in Russia will be allowed to provide public services

In early June 2020, the Government of the Russian Federation announced the National Economic Recovery Plan, which states the need to allow private companies to provide digital public services.

According to the portal "Future of Russia. National projects "(its operator is TASS Information Agency of Russia) with reference to this document, in terms of digitalization of public services and services, the government proposes to allow citizens and organizations to" receive state and municipal services through the infrastructure of non-state organizations, including in electronic form. "

In addition, it is planned to proactively receive state and municipal services, switch to a registry model for accounting for the results of their provision and establish the features of the provision of public services in the conditions of the spread of COVID-19 coronavirus.

Rostelecom (operator of the public services portal) reported that the receipt by citizens and organizations of state and municipal services through the infrastructure of private companies will first of all expand their access opportunities.

Now, for example, this can be done through online banks. There will be more opportunities, including for obtaining commercial services through identification on the public services portal, the operator's press service said, adding that the state itself will continue to provide public services.

Earlier, the government approved the "road map" on the digitalization of public administration, which involves business participation in the provision of public services.

The companies will be able to render all range of public services provided that there will be persons interested, the head [[|Analytical Center under the Government of the Russian Federation|of Analytical center at pravitelstvevladislav]] considers Onishchenko. For this, according to him, models of interaction between the state and business will be developed in order to reduce the costs of citizens to receive these services and ensure the commercial attractiveness of services.^[13]

In Russia, launch electronic voting in the elections

On May 13, 2020, the State Duma adopted in the third reading a bill on electronic voting in elections and referendums. Russians will be able to cast their votes by mail, through the Internet and on the public services portal. More details here.

In Russia, it will be possible to submit documents to the university via the Internet

At the end of April 2020, the launch dates for the super service "Admission to the University Online" became known, which will allow you to submit documents to higher educational institutions through the Internet. The details were told by the deputy minister of science and the highest obrazovaniyaandreya Omelchuk. More details here.

The Government ordered the transfer of 15 ministries and departments to electronic clearance

Until December 31, 2021, federal executive authorities (FOIV) are required to establish the provision of permits in electronic form. The corresponding plan of measures for the transition of state structures to electronic permits on February 10, 2020 was approved by the government. The Ministry of Communications will monitor its implementation.

The federal executive bodies responsible for the implementation of the plan, as noted in the order, annually, until May 20 and November 10, will have to submit information on the implementation of its activities to the Ministry of Communications. The Ministry is obliged to submit a report on the implementation of the plan, taking into account information received from government agencies, to the Government every year, until June 20 and December 10.

The accelerated transition to electronic registration of permits will cover 15 ministries and departments in 47 of the most popular citizens and representatives of business public services. Earlier, before the order prescribing this transition, a number of permits could already be obtained electronically, but now the document completely saves citizens and business representatives and the need to visit the state authority or multifunctional centers to submit the necessary documents.

The implementation of the plan will allow ensuring the issuance of permits in electronic form according to the registry model, reducing the duration of the execution of permitting functions, automating the verification procedure, the validity period and the status of the permits issued, the government is confident.

During an operational meeting with deputy prime ministers on February 10, 2020, Prime Minister Mikhail Mishustin said that in a number of positions the electronic format will reduce the time for obtaining permits "by two to three times, and somewhere - up to one working day."

Information on the issuance will be entered into electronic registries posted on the Internet, which, in my opinion, will simplify the verification of the validity of permits, their duration and status, the Prime Minister said.

In accordance with the plan, the electronic form will have a number of procedures and documents. These include:

• Permission for the management of small vessels supervised by the State Inspectorate for Small Vessels of the Russian Emergencies Ministry;

• registration of declarations of conformity of means of communication;

• license for the production and circulation of ethyl alcohol, alcoholic alcohol (excluding retail sales) and alcohol-containing products;

• Applying for an examination of the right to drive vehicles and the documents attached thereto and issuing driving permits;

• Registration of motor vehicles and their trailers;

• permission to introduce into civil circulation a series or batch of immunobiological drug;

• The right to medical and pharmaceutical activities;

• Permission for educational activities;

• registration of avionics and high-frequency civil devices;

• assignment (assignment) of radio frequencies or radio frequency channels for civil electronic means;

• License for the provision of communication services;

• Media registration certificate;

• permission to store weapons and/or cartridges;

• Licence for private security activities;

• Licenses and other permits for the export and/or import of individual products;

A number of changes will be made to the relevant legal framework and information systems in order to translate permitting documents and procedures into electronic format, according to the plan. In addition, interactive forms of permits and procedures will appear on the State Services portal, experimental operation of their provision in electronic form and other necessary measures will be carried out.

2019

The Russian government has launched  a mobile application for complaints about bad roads

December 17, 2019 the launch of the mobile application "State Services. Roads, "which will allow Russians to evaluate the repair of the road surface, as well as leave complaints about the unsatisfactory state of the roads . More details here.

Social support for Russians will be notified through the public services portal. Law adopted

In December 2019 State Duma , she adopted in the third reading a bill on informing citizens about the social support they required through the public services portal. more. here

Introduction of electronic contracts for the sale and purchase of motor vehicles

Russia They will introduce electronic contracts for the purchase and sale (DCP) of cars that can be concluded through. public services portal This became known on December 9, 2019.

As Maxim Parshin, deputy head of the Ministry of Communications, told Kommersant, with the help of the service, buyers will be able to find out the parameters and history of the car: the number of owners, restrictions on bailiffs, finding the car wanted, etc. On the website of public services it will be possible to form an electronic DCP, which is filled out automatically. To complete the transaction, it is enough to assure it with a simple electronic signature.

Annually, traffic police units record 3.5 million registrations related to the change of car owner. It is assumed that the new service will avoid errors that are often encountered when filling out paper contracts. In addition, fake documents happen. For example, in the case where the owner of the car did not provide consent to the sale.

In addition, electronic DCP will make the procedure more transparent and will not allow sellers to artificially underestimate the amount of the transaction or sell the car twice.

At the first stage, the new service will be available only to individuals. It will work in 2020, reports. In Kommersant December 2019, technical debugging of the service is carried out.

Managing Director of Electronic Passport JSC Boris Ionov appreciated the appearance of such an opportunity, but raised the issue of implementation. He noted that transactions involve the transfer or transfer of money, which fraudsters can use. He also considers the distance between the buyer and the seller in different locations to be a problem.

Transfer of process of registration of purchase and sale to an electronic format - it is "convenient and timely", but in 2020 the service will hardly earn - the CEO of CarPriceDenis Dolmatov explained.[14]

210-FZ will be replaced by a new law "On smart public services"

The team of the Ministry of Economic Development Center for Strategic Research RANEPA in 2019 is developing a bill that will oblige departments to formalize the processes of providing public services and make it possible to fully automate them. [2] TAdviser Alexander Levashov The head of the Center for Digital Transformation and state Municipal Services and the director of the Center for Research and IT Expertise of the RANEPA spoke about the stages of the movement towards progress and mechanisms of protection against this progress, about pitfalls and the risks of automation of public services, about new components of e-government infrastructure. Mikhail Braude-Zolotarev

Russians were offered to evaluate the prototypes of five super services

On November 21, 2019, information appeared that the Russians were offered to evaluate the prototypes of five superservices: Labor Relations Online, Digital Education Documents Online, My Health Online, Online Disability Assistance, Property Online. According to the Ministry of Communications, the pages of these superservices appeared in the corresponding section of the public services portal.

The superservice "Labor Relations Online" will allow you to remotely conclude and terminate an agreement with the employer, as well as register with the employment center and select vacancies.

With the Digital Documents About service, education legally significant electronic certificates, diplomas, exam results, Olympiads and competitions will always be at hand.

"My health online" is the opportunity to use medical documents in electronic form, to sign up for specialists and monitor your health indicators.

The Online Disability Assistance service is designed to simplify the process of registering disability and receiving benefits.

"Property online" will help without leaving the house to formalize the right to a land plot.

After users view the prototypes, they are invited to take a survey and share their comments and suggestions. The superservice development team will analyze all the feedback received and finalize the superservices taking into account them. The first results for the presented super services will appear in 2020.

Superservices are a type of public electronic services that minimizes the use of paper documents and the need to visit government agencies. The service is based on an analysis of the life situation of a person and the provision of the necessary range of services, as well as assistance in issuing the required benefits and payments - almost "in one click."^[15]

Ex-head of Australia's digital transformation: We could not launch super services, I wonder how this will come out of Russia

On October 21, the Ministry of Digital Development hosted an open meeting between Deputy Minister Maxim Parshin and Paul Shetler, who was previously responsible for reforming the public services system as general director of the Australian Digital Transformation Agency. A foreign expert was invited to Russia to exchange experience on the development of a digital state - an area where Australia is known as one of the most advanced countries. In the UN e-government ranking in 2018, Australia took 2nd place, and Russia only 32nd.

Answering TAdviser's questions during this meeting, Maxim Parshin noted that Russia and Australia are in many ways following a similar path, but the Australian experience is more focused on sectoral services, for example, in the field of health care, transport, education, and in Russia public services are still more developed in the traditional sense.

Here we see the direction where we need to move, catch up with Australian colleagues, "says Parshin.

The deputy minister also noted that Russia is ready for this, and even in the daily work in their department it was decided to use not the concept of "public services," but the English word "service," because the first narrows the range of work. A citizen should not deeply delve into and understand where the state service ends and the health service begins, for example. The task of the state is to build comprehensive services for citizens.

Maxim Parshin told TAdviser that Australia also has an interesting experience working with regions (states), where Australian colleagues were able to find a balance between the fact that the state has a federal structure, on the one hand, and on the other, to develop interesting regional solutions that can be extended to other states. This experience in the Ministry of Digital Development is also studied with great interest.

In turn, Paul Shetler noted that in Russia there is an experience that could be interesting for Australia, especially regarding superservices. Services in this formulation were worked out in Australia, and conceptually they are very close to what they do in Russia. But at the stage of their modeling, many questions arose about how to regulate them, who would be responsible for exactly what. There were difficulties with this, so the process did not go further than modeling.

Schetler explained that Australia has department secretaries and heads (CEO) of state agencies. For example, he himself served as CEO of the Digital Transformation Agency. Every three months, heads of departments and agencies must report to the Senate on the work done. And when discussing the creation of super services, one of the key problems was the lack of understanding of who exactly will report to the Senate if something goes wrong with the super service, who is the owner of the super service. After all, different structures are involved in the provision of one super service.

Due to the fact that it was not possible to come to an understanding of how to share this responsibility, superservices at the federal level could not be deployed. In this regard, the Russian experience in the field of super services could be especially interesting, says Shetler.

It is noteworthy that one of the first in the framework of digital transformation in Australia was the service of including a newborn in the health system. Initially, for this, the mother in the hospital after the birth of the child was required to sign many paper documents. An option was being worked out with the replacement of the signature of papers with a click in the smartphone, but it did not fit, because it still suggested many documents, only in electronic form.

Then, Paul Schetler said, an option was introduced when the mother is required to make a small change to only one document, and the remaining changes necessary to connect the child to the health system are automatically pulled up.

"Birth of a child" is one of the first superservices to be launched in Russia. Now, up to 14 personal visits to state departments or to the MFC, where you need to write about 2 dozen paper applications, are required to issue a basic set of documents and benefits at the birth of a child. The new service should allow citizens to quickly and conveniently draw up the necessary documents in several clicks at the birth of a child. The launch of this service is scheduled for 2020.

In a conversation with TAdviser, Paul Schetler emphasized the special role of open source software in government digital projects in Australia, where it is widely used. When Schetler led the Digital Transformation Agency, in 2016, an agreement was signed between the agency and the British authorities to exchange code written for state information systems, he said. Now in Australia there are systems that use castomized code, originally used in British projects. The possibility of such interaction has not yet been discussed with the Russian side, the Australian expert said.

Large banks in Russia will provide public services

On October 17, 2019, it became known that large banks in Russia will provide public services. The experiment of the  Ministry of Economic Development, which starts in 2020, was reported by Izvestia.

Among other things, Russians in credit organizations will be able to receive a pension or maternity capital, formalize the status of an individual entrepreneur, and also register as an insured. Citizens will be able to receive public services in these financial institutions both directly in the branches and online.

You can go to the bank instead of the MFC in five regions - Moscow, Astrakhan and Kirov regions, St. Petersburg and Bashkiria. The pilot project will last two years, then such a practice can be extended to the whole of Russia.

The experiment will identify opportunities to increase the availability of public services without increasing the costs of the budget of the Russian Federation, the budgets of the constituent entities of the Russian Federation and local budgets, the explanatory note to the draft resolution says.

The purpose of the experiment is to find out whether it is possible to increase the availability of public services without increasing budget spending.

According to  the Deputy Minister of Economic Development Savva Shipov, the new functions will be free. In addition, banks will be banned from using the personal data of people who used the service for commercial purposes.

Sberbank already performs part of the functions of the MFC. In particular, you can get a passport, driver's license and other public services without a commission at bank branches in Ufa and Blagoveshchensk.

VTB told the media that they were interested in the experiment, but considered it premature to talk about the details of their participation.^[16]

Experts rated the initiative of the ministry positively. The banks benefit from the experiment, since their inclusion in an extensive system of interaction with various government agencies will add solidity and increase the status in the eyes of customers, said Alexander Balobanov, associate professor at the RANEPA.

Criticism and skepticism. Experts cautiously perceived the concept of a single IT architecture of government agencies

According to the plan of the Ministry of Communications and the Voskhod Research Institute, in 2020 the main state IT architect should appear in Russia, which will unify the methods and tools for creating state digital platforms and IT systems. The first discussion of the concept, which involves the development of a single IT architecture and the appointment of an architect, held on August 16 at the Analytical Center under the Government of the Russian Federation, showed that it will be difficult to put these ideas into practice (more details).

FIU will launch superservice "Pension Online"

On September 12, 2019, details about the Pension Online superservice became known. In it, Russians will be able to control how fully and accurately the Pension Fund of Russia (PFR) collects the necessary pensions for calculating. More details here.

The government showed video prototypes of the first state superservices

On July 31, 2019, Deputy Prime Minister Maxim Akimov and Deputy Minister of Digital Development Maxim Parshin announced the publication of the first prototypes of superservices - paperless public services built around typical life situations.

Prototypes are published on the public services portal in the form of video clips that demonstrate the receipt of services from the mobile phone screen.

The purpose of publishing the videos is to collect feedback from three groups of audiences, said Maxim Akimov.

Prototype superservice "Birth of a child"

Prototype Superservice "Digital Executive Production"

Prototype superservice "Design Euro Protocols Online"

Prototype superservice "Moving to another region"

Prototype Superservice "Admission to University Online"

The first group is citizens, future consumers of public services.

"We want to ask - do you like the design, is the design convenient, is the functionality correct," the Deputy Prime Minister explained. You can give assessments to prototypes through questionnaires on the public services website published in the description of each superservice.

The second large audience is a professional community.

"Behind the prototypes is the processing of all business processes of departments, the logic of the movement of officials, the movement of papers. This is the hardest part of the issue, "Akimov added. Business processes in departments, he said, should be built on a stack of high-tech solutions and on modern architecture. On this occasion, the government would like to invite developers, designers, specialists in communication with customers to a dialogue.

The third group is Russian business.

"Taking, for example, the purchase of a car is a small part of the state in this process. Business does everything else, "Akimov explains. - We buy a car from a commercial dealer, take out insurance and service it also in commercial organizations. And the role of the state is only to register and issue registration plates and a vehicle certificate. "

The functions of the state, according to the Deputy Prime Minister, can be built into the applications of commercial companies. But there may be the opposite situation when commercial services are embedded in government applications.

For example, with the loss of a loved one, a number of services arise and, as Akimov put it, "everything is wild and uncivilized, different people begin to call." The Government believes that the process should be civilized, and a person should be offered services only if he gave permission for this.

In total, in the next three years, according to Maxim Akimov, it is planned to develop 25 different superservices. The creation of applications is carried out under the auspices of the Ministry of Digital Development by teams consisting of representatives of various departments, as well as RT Labs, Sberbank and other companies.

The Presidium of the Government Commission approved a super service for the registration of the Europrotocol online

On July 24, 2019, it became known that the Presidium, Government Commission on Digital Development headed by the Deputy Chairman, Governments of the Russian Federation Maxim Akimov generally approved the concept of a super service for the design of a euro protocol online and the stages of its implementation. The project was developed Bank of Russia with direct support Ministry of Digital Development, Communications and Mass Media Russia as part of the implementation of the federal project "Digital Public Administration" of the national program. "Digital economy

The superservice "Registration of the Euro Protocol Online" through the portal of State Services and mobile applications will allow citizens to independently, without the participation of traffic police officers, issue accident notices in electronic form, as well as receive the results of consideration remotely. All data (driver's license, vehicle registration certificate, insurance policy) for notification will come from the driver's personal office, he will only have to check their correctness and upload photos from the scene.

In the personal account on the public services portal, it will be possible to store, use documents for the car, insurance policies, accident data, as well as send documents to the Russian Union of Auto Insurers and the Insurance Company for consideration, obtaining the necessary registration statuses and other issues.

Users will also have the opportunity to online search for an insurance company to conclude an OSAGO and CASCO contract. At the same time, the calculation of the cost of the policy (including online verification of the current value of the bonus-malus coefficient, which increases or decreases the cost of the policy depending on the accident rate in previous periods) will be carried out automatically.

The results for the superservice "Design of the Euro Protocol Online" should appear as early as 2019. In November 2019, in the pilot regions, participants in the accident will be able to issue a europrotocol right on the spot and leave in 15 minutes, saving time and nerves and not creating additional traffic jams. The service will begin to operate in Moscow, the Moscow Region, St. Petersburg and the Leningrad Region, from mid-2020 - throughout the country,

The bill on the creation of a single information resource containing information about the population was approved

On July 18, 2019, it became known that the government commission on legislative activities approved a bill that provides for the creation of a single information resource in Russia containing information about the population. This was reported on the government website. The bill prepared by the Ministry of Finance was called "On a single federal information resource containing information about the population of the Russian Federation." At the next stage, the bill will be considered at a meeting of the government.

The site explains that as of July 2019, there is no single centralized information resource in Russia where basic information about the population would be presented. It is assumed that such a resource will make it possible for tax and other authorities to receive complete and reliable information about individuals. Accordingly, the authority to maintain the resource will be vested in. FTS Russia

It is also noted that information about the population will be available to citizens themselves - thanks to this, users will know what information government agencies have about them. Ordinary users will be able to access the data through the public services portal. They will be able to use the information received when applying for any public services through the portal. The creation of the resource should make public administration more effective and transparent, the authors of the project believe.

The information presented in this information resource is supposed to be reliable and consistent. One citizen in the resource will be dedicated to one record. Data will be drawn from the information resources of various government agencies.

The bill was developed according to the Concept for the formation and maintenance of a single federal information resource containing information about the population of Russia, which the government approved on July 4. At the same time, a "road map" was approved, that is, a plan for the implementation of this concept. These documents were also prepared by the Ministry of Finance.

The concept defines the principles of creating and maintaining an information resource, as well as the requirements for its information system and its interaction with other GIS.

They plan to implement the concept in four stages. At the first stage, which covers 2017-2018, regulatory legal acts will be developed that regulate the creation and maintenance of the resource. At the same stage, approaches to the formation of a resource and the exchange of impersonal information with government agencies will be tested.

At the second stage, that is, in 2018-2019, the resource information system will be designed and the requirements for information protection formulated.

At the third stage, which is planned for 2020-2022, it is planned to directly create this information system and conduct the initial filling of the resource. Data exchange with some GIS is expected during the same period.

At the fourth stage, that is, in 2023-2025, the resource will be connected to various state and municipal GIS.

The resource will contain information about both Russian citizens and foreign citizens and stateless persons who live in the country.

It will provide information about an individual, such as last name, first name and patronymic, dates and places of birth and death, gender, date of arrival and departure to permanent residence, as well as identifiers of information about an individual contained in basic state information resources, and details of birth and death certificates.

In addition, the information will include data on identity documents and the right to carry out certain activities, as well as identifiers of information on registration with tax authorities and registration at the place of residence.

It is also planned to add identifiers of information about registration in compulsory pension, medical, social insurance systems, registration with employment authorities, as well as identifiers of information about other types of registration of individuals^[17].

Medvedev instructed ministries to accelerate the digital transformation of public services

Following a meeting of the government commission on digital development, which Dmitry Medvedev held on May 28, 2019, the Prime Minister gave instructions and recommendations in the field of digital transformation of public services. They concern federal ministries and Russian regions.

1. The Ministry of Communications of Russia was instructed to analyze the legislation of the Russian Federation in the field of information and communication technologies with a view to the completeness and sufficiency of the norms:

• regulating the circulation of data in the information systems of the state executive authorities, including the modes of copyright of such data;
• coordinating and auditing the creation, development and operation of information systems of state executive bodies.

On issues requiring a decision of the Government, draft relevant regulatory legal acts should be submitted by August 1, 2019.

2. The Ministry of Communications of Russia, together with the Ministry of Economic Development of Russia, was instructed to submit draft regulatory legal acts providing for:

• development and support of a unified technological architecture of information systems of federal executive authorities, as well as development of common principles for the formation of the architecture of information systems of the constituent entities of the Russian Federation and local governments;
• Adoption of targeted models and requirements for the provision of public and municipal services in electronic form, including the following principles:
• Use of the registry model;
  • Ability to connect commercial services;

  Real-time delivery of services;

• Possibility of proactive mode of service provision;
• possibility of automatic decision-making during service provision;
  • multiservice architecture of reused elements;

• development and support of information systems application software development environment with the possibility of its use by state executive authorities and local self-government bodies;
• using a single biometric system to identify recipients of state and municipal services and access cloud-based qualified electronic signature services.

The term of execution of the order is September 2, 2019.

3. The Ministry of Communications of Russia, the Federal Tax Service of Russia, Rosreestr, the Ministry of Finance of Russia, the Ministry of Justice of Russia and the Ministry of Labor of Russia, with the participation of executive authorities of the Moscow government and the government of the Moscow region, are required to submit proposals to ensure access of regional executive authorities to information resources of federal state information systems (primarily the Federal Tax Service Service of Russia and Rosreestr) in real time.

Term - August 1, 2019.

4. The Ministry of Economic Development of Russia, the Ministry of Finance of Russia and the Ministry of Communications of Russia need to submit a draft concept of the bill, which provides for changes in the procedures and conditions for the placement and execution of state and municipal orders regarding the use of information and communication technologies in the activities of state authorities, ensuring a reduction in the period of creation, development and operation of information systems.

Term - November 1, 2019.

5. The Ministry of Communications of Russia, together with the Ministry of Economic Development of Russia and the Ministry of Finance of Russia, was instructed to submit proposals with the draft of the necessary decisions of the Government of the Russian Federation on the definition of a competence center (with appropriate organizational and technical support and the definition of key performance indicators for 2020-2024), responsible for the implementation of the following tasks:

• development and support of a unified technological architecture of information systems of federal executive authorities;
• development of unified principles for the formation of the architecture of information systems of the constituent entities of the Russian Federation and local governments;
• creation, development and operation of federal e-government infrastructure components;
• development and support of information systems application software development environment with the possibility of its use by state executive authorities and local self-government bodies.

Term - November 1, 2019.

6. The Ministry of Economic Development of Russia, together with the Ministry of Communications of Russia, with the participation of the executive authorities of the regions, is required to submit draft regulatory legal acts providing for the possibility of organizing user registration in a single biometric system in the MFC.

Term - November 1, 2019.

7. The Ministry of Communications of Russia, with the participation of regional executive authorities, should ensure the creation of a "cloud" digital platform for the provision of state and municipal services in electronic form, providing for its priority use in regions without information systems for processing applications for these services and forming the results of their consideration in electronic form.

Term - December 1, 2020.

8. The Ministry of Economic Development of Russia was instructed to organize the collection and analysis of proposals by the highest executive bodies of state power of the constituent entities of the Russian Federation to exclude from federal laws norms that prevent the introduction of new principles for the provision of public services, including ensuring a proactive, multi-channel or omnichannel and automated mode of their provision, according to the registry model, as well as obtaining the results of such services in electronic form.

Term - September 2, 2019.

9. Regions recommended:

• Send to the Ministry of Communications of Russia by September 2, 2019 information about the best practices in the region for providing regional and municipal services in electronic form and proposals for replicating applied software solutions that ensure their provision, the rights to use and finalize which belong to the constituent entities of the Russian Federation;
• Ensure that applicants (with the consent of a citizen) applying for public services to the MFC, executive authorities and institutions subordinate to them are registered with the ESIA;
• provide information on the status of consideration of applications for public services, as well as the history of applications for such services through a single personal account of the public services portal.

Head of the Ministry of Digital Affairs Noskov proposed Medvedev a reform plan for a digital breakthrough

Three points of the plan

Speaking at a meeting of the government commission on digital development on May 28, 2019, Minister of Digital Development Konstantin Noskov addressed Prime Minister Dmitry Medvedev with proposals whose implementation will make it possible to make a digital breakthrough in the field of public services.

First, we need to strengthen the coordinating role of the Government and the Ministry. We need the authority to regulate the turnover of data and audit the information systems created in order to ensure architectural and technological unity. It is necessary to revise the principles of developing the application system, creating a single federal development environment, which both regions and municipalities will also be able to use. You need to be able to approve the basic requirements for digital services, "said Noskov.

The second is legislation on public procurement. The whole cycle from budgeting and procurement planning to commissioning does not correspond to the modern practice of developing InformSystems in terms of speed and flexibility. As a result, products often created for budget funds are clearly uncompetitive. We need a special procedure for creating IT systems within the framework of the state order, "the minister continued, adding that his department is ready to participate in this work, helping the Ministry of Economic Development and the Ministry of Finance.

Third. In many countries leading the digital transformation, specialized organizations are being created - centers of competence. A well-known example of a Singaporean organization called GovTech. The same is observed in the Russian leading regions. In Moscow, in the Moscow region, there are also organizations that are engaged in ensuring the development of e-government systems. These organizations provide both the development and monitoring of standards of the technological architecture of state information systems, and the direct development and operation of digital state platforms. We have these functions now completely outsourced. For a dynamic forward movement, changes are needed in accordance with best practices, including world practices, "said Noskov.

The minister also added that he had repeatedly discussed the creation of a Russian analogue GovTech with Deputy Prime Minister Maxim Akimov and the Ministry of Economic Development, and promised Medvedev to offer optimal options for the organizational and legal form, financing mechanisms and indicators of the effectiveness of such a structure. Subsequently, it became known about the creation in Russia of a new project of the electronic government "Guest." More details here.

Support of the Ministry of Economic Development

Following Noskov, the head of the Ministry of Economic Development Maxim Oreshkin expressed support for the ideas of the head of the Ministry of Digital Affairs.

It must be understood that standard procedures do not work here. If you go according to the standard procedure (getting into the budget, writing a technical assignment, order, competition, and so on), then by the time this entire long procedure reaches the end, what was prescribed may no longer be necessary. Therefore, in reality, we see that successful regions and authorities that move well along the path of informatization simply grow all this competence within themselves. That is, they refuse to order, create some institutions that provide exactly the quality of the product that is necessary, "said Oreshkin. - On any information system it is necessary to carry out hundreds of changes per year. This cannot be done in standard procedures.

According to Oreshkin, a new form of state order can be formed - not a specific product, but services for changing systems in real time.

Why the need for reform arose

According to Konstantin Noskov, it is necessary to reform the digitalization of the public sector for a number of reasons.

For all the successes, we clearly see the challenges that face us. After the powerful legislative impulses that the 210th law and regulations developed in its development gave, over the past few years, unfortunately, the development of digital services has been inertial, "Noskov said. - Yes, we see very good dynamics, but at the same time we realize that it is very limited. If we do not lift the existing restrictions, we will soon face a sharp slowdown.

The vast majority of about 400 federal services presented on a single portal are only application forms, which, as a rule, need to attach scanned copies of documents, sign them with an enhanced qualified electronic signature, which citizens, as a rule, do not have. Next is the usual analogue process in the department, as a result of which a paper document is issued, the minister explained.

As a result, many services are not in demand, and 90% of traffic on the portal - large traffic - falls on 20 services out of 400.

In the regions, according to Noskov, the situation is even worse - "as a study by the Ministry of Economic Development shows, almost half of electronic statements remain unanswered at all."

Another problem, Noskov added, is that MFCs are poorly integrated with the infrastructure of electronic government, although it was conceived that the MFC and the public services portal should be only different interfaces of interaction between citizens and the state (online and offline, respectively), and a single business process should be provided for them, which includes all involved bodies and levels of government.

This, unfortunately, is not yet. All services are fragmented, unrelated, mostly not integrated with budgetary and commercial services. We cannot yet provide a single process - a cross-cutting, seamless customer experience, "the minister said.

In federal industry legislation, according to Noskov, there are many norms that actually make digital transformation impossible. For example, the requirement to issue only the paper result of the service. Accordingly, the provision of comprehensive life situation services online, without the participation of an official, proactively, according to the registry model, becomes impossible.

Of course, there are a number of leading regions. Among them it is worth highlighting Moscow, Moscow region, Petersburg. There are a number of non-capital regions that clearly broke forward. But most subjects are seriously lagging behind for objective reasons. This is a big problem, "the minister said.

Practical work on superservices

Speaking at the right-wing commission, Konstantin Noskov also spoke about practical activities for the development of super services, which is carried out in Agile mode by teams from different departments and regions.

Now we have the prerequisites to make a digital breakthrough in the field of public services, "the minister said. - By presidential decree of May 7, 2018, the motion vector was determined. In the Presidential Address, the Federal Assembly was instructed until December 31, 2020 to provide citizens with the opportunity to receive comprehensive state and municipal services, grouped by basic life situations. As part of the national program "Digital Economy," the federal project "Digital Public Administration" was approved. It provides for measures aimed at the digital transformation of the public administration system and, in particular, the provision of public services. At the same time, the federal budget provides sufficient, in our opinion, resources.

The 25 main life situations faced by citizens and businesses, and which should be turned into superservices, have already been identified (see section below). According to the Ministry of Communications, they cover up to 90% of all interactions of citizens and business with the state in various areas - these are the social sphere, business, education, health care, law enforcement and so on.

The superservices are headed by deputy heads of authorities, and in total, more than 200 people are involved in these working groups, according to Noskov. Each group includes employees of Rostelecom and Sberbank, who ensure the conceptual and technological connectivity of the proposed solutions.

Each superservice consists of interconnected public services (functions), services of budgetary institutions, as well as non-state services, for example, banking, insurance and others. Most superservices contain a regional component.

In June 2019, at a meeting of the Presidium of the Digital Right Commission, it is planned to consider the target states of superservices and approve "roadmaps" for their implementation, Noskov said.

Of course, the creation of superservices will be impossible without a systemic change in industry legislation and serious refinement of key information systems, the minister said. In order to equalize the capabilities of the regions, we are developing platform solutions that the regions will be able to use. This is a cloud-based public services platform that will allow regions to independently configure the full service delivery cycle, as well as integrate their solutions and commercial services with it. This is a digital profile of a citizen - within the framework of a single identification and authentication system. This is a single biometric system and a cloud qualified electronic signature. And finally, this is a single environment of state Internet resources in the "one window" model, what we call "Gosveb."

The general principle of interaction with the regions, according to Noskov, is as follows. Federal platforms are being created and developed, with which the best regional solutions are integrated.

We must preserve, develop and replicate the best regional practices of leading regions. At the same time, of course, it is necessary to provide standard solutions to regions that do not have them (this, unfortunately, is the majority of the regions of our country). Thus, the imbalance in the volume and quality of the provision of affordable digital services for both citizens and businesses will be equalized.

A list of state electronic superservices has been published, the launch of which is planned until 2021

Deputy Prime Minister of the RFMaksim Akimov held a meeting of the Presidium of the Government Commission on Digital Development, during which the organization of work on the optimization and digital transformation of public services and the list of superservices were discussed.

At the meeting of the Presidium, a list of 25 priority life situations for the digital transformation of public services (development of super services) was mainly approved. To implement each of the 25 such services, a separate digital transformation team will be formed. The main tasks of such teams will be to develop the target state of the super service from the point of view of the best user experience, optimize business processes, analyze existing GIS and develop requirements for their modernization taking into account common architectural requirements and best world practices.

List of superservices planned for implementation until 2021:

• Design of the Europrotocol online
• Digital Execution
• Online Disability Care
• Labor relations online
• Online Social Support
• Pension online
• Medical certificates and documents online
• Registration of traffic violations and improvement rules
• Online registration and passport services
• Land for construction online
• Notification and appeal of fines online
• Justice online
• Submitting applications to law enforcement agencies online
• Digital Business Permissions
• State support for business
• Business Registration
• Digital construction
• Admission to the university online
• Paperless transportation of passengers and cargo
• Digital Education Documents Online
• Birth of a child
• Loss of a loved one
• Education in the Russian Federation for foreigners
• Labor migration online
• Move to another region

In February 2019, the president set the task of realizing the possibility of citizens receiving comprehensive public services, grouped by main life situations. Russia Vladimir Putin His order, in particular, stated that such services should be provided automatically, including using. a single portal of public services

Russia entered the top 10 countries in terms of the use of electronic public services

On March 13, 2019, the Boston Consulting Group (BCG) consulting company announced the results of a study on the use of electronic public services in different countries. In total, more than 13 thousand people were interviewed in 30 states.

According to RBC, referring to the BCG data, Russia is in ninth place in terms of the intensity of the use of public services in digital form. Ahead were Saudi Arabia, the UAE, India, Indonesia, Argentina, Morocco, Malaysia and China.

In terms of the growth rate of the electronic public services market, Russia entered the top three. In two years, by the time of the study, the number of Russians using such services increased by 42%. This is almost three times the global growth rate, which is 15%. Only Australia (54%) and Sweden (52%) overtook Russia in this indicator.

The BCG report says that Russians visit the websites of various departments and the public services portal to:

• pay taxes and fines  - 84.2%;
• Obtain official statistics and live data  - 84 per cent;
• register with the employment service and use its services  - 73.8%;
• register for a doctor's appointment  - 68.9%;
• lodge a complaint about the quality of repair work  - 44.9%;
• fill out the tax return  - 43.8%;
• Enrolment of the child in school or kindergarten  - 43.6 per cent;
• register a car or update its data  - 43.6%;
• obtain or replace a passport  - 40.2%;
• claim the right to a benefit or subsidy and receive it  - 38.3%.

According to the results of the study, most often people complain about the complexity and duration of searching for the necessary information or the inability to find it (16% each), technical difficulties in compiling requests (16%) and the inaccessibility of the necessary service online (12%). At the same time, a significant number of users of digital public services are still not confident in the security of their personal data. ^[18]]

Putin instructed to implement comprehensive electronic public services, grouped by main life situations

On February 27, 2019, the president Russia Vladimir Putin approved a list of 47 instructions prepared following the message to the Federal Assembly. One of the instructions is aimed at the development of the public services sector.

Thus, the President set the task to realize the possibility of citizens receiving comprehensive state and municipal services, grouped by main life situations. Such services should be provided automatically, including using a single portal of public services.

Prime Minister Dmitry Medvedev was appointed responsible for the execution of the order. The deadline is December 31, 2020.

Expanded list of electronic public services

By order of the Government of the Russian Federation of January 19, 2019, the list of public services that can be provided in electronic form was expanded.

New electronic services, in particular, include the provision of information from state information systems in the field of education, including organizations that have state accreditation of educational programs, the results of the final essay (presentation), the final certification of the student and the documents on education issued to him . Also on a single portal will have to appear services related to the reception of data in the "Federal Register of Information on Education Documents and Qualifications, Training Documents." These public services belong to Rosobrnadzor.

In addition, the list of electronic public services included the provision of information from electronic passports of vehicles. Electronic Passport JSC is responsible for this service.

The decision taken by the government creates legal grounds for the listed public services to be provided on the Unified Portal of Public Services (EPSU).

2018

74.8% of Russians use electronic public services

The government allowed the use of simple EDS to receive public services

The Russian government decided to allow citizens to use a simple electronic signature to work with the public services portal. The corresponding resolution (No. 996) on August 30, 2018 was published on the website of the Cabinet of Ministers.

Previously, the ability to send applications for services in electronic form was provided to users only if they had the so-called enhanced electronic signature, which was issued on a USB medium in certification centers. More details here.

State duty for e-documents instead of paper will be reduced by half

The Ministry of Communications and Communications of the Russian Federation has developed a bill according to which the state duty for obtaining documents only in electronic form will be halved for Russian citizens. As the Izvestia newspaper reported on April 27, 2018, citizens who agree to refuse a paper certificate or statement in favor of only an electronic version will make a 50% discount.

To receive a discount, you also need to order a document through the public services portal (gosuslugi.ru) or sites associated with it by a single identification system, and pay a state duty through it.

As you know, there is already a discount for those who receive documents in electronic form, but it is only 30%. In addition, this is a temporary norm, valid only until January 1, 2019.

The bill of the Ministry of Communications establishes a discount on an ongoing basis.

It is expected that the transition to electronic certificates will reduce the time taken to prepare them, solve the problem of losing documents and save tons of paper. The problem so far is that not all state bodies accept documents in digital form, although they are obliged to do so by law. Electronic interaction has not yet been established everywhere.

In electronic form, you can get, for example, extracts from the Unified State Register of Real Estate (USRN), some - but not all - tax certificates.

According to the Ministry of Communications, more than 70 million Russians are registered on a single portal of public services. The ability to save affects the decision of citizens to use e-government services, this confirms the increase in the number and volume of payments through a single portal, Izvestia said. According to the department's report on the results of 2017, with the help of the public services website, 25.8 million payments worth 30.3 billion rubles were made. The amount increased 3.7 times compared to 2016, when there were no discounts.

The transition to electronic document management is a tremendous saving of time, labor and material resources for everyone - both for citizens and state institutions, "said Roman Malyshev, marketing director of the Software Product group of companies. - The process of such a transition is already irreversible, although it does not proceed as easily and quickly as it should, given the level of development of electronic communications in Russia. Differences in formats, deficiencies in integration between the information systems of public institutions and other problems that so far prevent the state from making the flow of documents completely electronic continue to be encountered. Distrust of digital documents of citizens who are used to putting an equal mark between the concepts of "document" and "paper" also affects quite significantly. The initiative of the Ministry of Communications is designed to make electronic document management more attractive to the population, and this can only be welcomed.

The development of a bill to reduce the size of state duties is provided for in the plan of legislative activities of the Government of the Russian Federation for 2018. According to the plan, changes will be made to Chapter 25.3 of the Tax Code. The document should be submitted to the government at the end of the summer and submitted to the State Duma in October.^[19]

The government will determine the format of electronic requests for public services

On April 18, 2018, Russian President Vladimir Putin signed a federal law giving the Government of the Russian Federation the right to determine the requirements for the formats of applications and other documents necessary to receive state and municipal services and provided in electronic form.

We are talking about submitting documents and applications through the Network to the multifunctional centers "My Documents" without the need for their personal visit.

In Moscow, for example, through such centers, citizens can receive services from 780 state organizations and request more than 400 types of various documents from various departments, including the Pension Fund, the Federal Tax Service and many others.

Some documents can already be requested electronically, but a unified format for such requests has not yet been created.

The state naturally seeks to translate the document flow into electronic form wherever possible. Unity of formats is a practical necessity: the effectiveness of electronic interaction of citizens with the state largely depends on this, "said Roman Malyshev, marketing director of Software Product Group of Companies. - Our experts in recent years are successfully engaged in optimization of information systems of state and municipal departments. Ideally, all information systems of numerous government agencies should become one.

The law stipulates that if the requirements for the formats of applications are not defined by the Government of the Russian Federation, then they can be established by the highest executive authorities of individual constituent entities of the Russian Federation, in the territory of which authorized departments - executive authorities and local governments - provide appropriate services.

The federal law was adopted by the State Duma on March 29, 2018 and approved by the Federation Council on April 11, 2018. He amends article 10 of the Federal Law of July 27, 2010 No. 210-FZ "On the Organization of the Provision of State and Municipal Services." You can find the text of the document here.

Sberbank over 3 years ready to create infrastructure for digitalization of public services

Sberbank is ready to take the function of digitalizing public services from the state and provide them for free. This was stated by the head of Sberbank German Gref at a plenary meeting of the Gaidar Forum in February 2018^[20].

According to Gref, there are 48 public services, accounting for 80% of all services used by people.

Give these 48 services for outsourcing, for digitalization to business. I am ready that it was not Sberbank, let it be anyone. To all those who are ready to take up this work for free - and we are also ready - and you will transform the state in a short time. The state will see citizens - citizens will receive service, "he said.

Sberbank explained to TAdviser that we are talking about the most popular public services - from receiving a Pension Fund certificate to replacing a passport, driver's license, etc. Now all these services imply a citizen's personal visit to the department or MFC and a lot of paperwork for the departments themselves, the bank said.

A representative of Sberbank specified to TAdviser that if the state agreed to this proposal, the bank would be ready to deploy infrastructure for the provision of services within three years.

To transfer services to the bank for digitalization, certain steps are necessary on the part of the state, TAdviser said at Sberbank: in particular, a structure of those responsible for the regulatory framework, for the development of e-government infrastructure, for the development of services themselves in departments should appear. Now responsibility is scattered and scattered between various departments, they say in Sberbank.

From some departments there is support for such a proposal, and Sberbank is actively working with them, Sberbank added: for example, the Pension Fund, the Federal Bailiff Service.

Speaking at the Gaidar Forum, German Gref also noted that many decisions in the field of public services can be made by artificial intelligence. We are talking, for example, about registering a business, issuing passports, birth certificates, pension certificates. All these simple decisions can be made without human participation using algorithms, Gref noted

In the presentation of Sberbank, the state can act as a platform on which business, citizens and, ultimately, things - the Internet of Things - all connect, "generate information there" and learn when making decisions. Complex decisions remain with people, simple decisions are transferred to the field of their automatic adoption, the chairman of the board of Sberbank described the principle of the digital state.

Such a thing has not yet been implemented in any state. Many states are on the way, the most advanced state is Singapore, "he said.

2016

President's instructions on improving the quality of electronic public services

On July 28, 2016, Vladimir Putin gave Dmitry Medvedev a number of instructions aimed at improving the quality of public services provided in electronic form.

Simpler, cheaper, smarter

According to the instructions, electronic public services should become:

simpler - for this, the Prime Minister will have to ensure a reduction in the number of documents mandatory for submission by the applicant for services,

cheaper - by reducing the size of the state duty for applicants who do not require the issuance of the result of the service on paper,

smarter - the Unified Portal of Public Services (EPSU) should learn to actively inform users about the services it relies on, provide comprehensive services on the basis of a single statement when certain events occur (birth of a child, marriage registration and others).

The result of providing the service on paper should be provided only at the request of the applicant.

Single standard, single form, single portal

One of the points of the document concerns the elimination of duplication on regional sites of those electronic public services that are displayed on the Unified Federal Portal.

According to the order, the Prime Minister must approve the list of in-demand socially significant regional and municipal services. The procedure for their provision should be brought to a single all-Russian standard. They should be provided using uniform forms at EPGU.

Further, as follows from Putin's order, "the elimination of duplication of this form on regional portals of state and municipal services and other sites on the Internet" should be ensured.

Dmitry Medvedev will have to fulfill the order before February 1, 2017.

The typification of services will lead to a significant reduction in the costs of regional and municipal budgets due to the use of uniform forms at EPGU without duplicating their development on regional portals, Vladimir Averbakh, director of the e-government development department of the Ministry of Communications, explained to TAdviser.

We are talking about the fact that the most popular services should be provided according to unified rules. For example, the application form must be uniform regardless of region. Then all these services can be transferred to a single portal and removed as unnecessary from regional portals, "said Maksut Shadaev, Minister of IT, Communications and Public Administration of the Moscow Region. - Centralization intensifies, which is exactly justified. Sites must be smaller. All this will be promoted by the Unified Portal

For the user, according to Shadaev, the fewer portals - the better.

But there is another aspect - if all regions are forbidden to engage in their portals, and a single portal will stand still, then this will not lead to anything good. In the regions, in the absence of competition, sprouts of a new one will not be able to appear, the minister fears.

Mikhail Braude-Zolotarev, director of the RANEPA Center for IT Research and Expertise, considers the correct part of the order regarding uniform standards and uniform forms for the provision of socially significant regional services through EPSU, and its continuation on "avoiding duplication" is unjustified and difficult to implement.

Why prohibit regions from providing services through their portals? These are their issues and their budgets, there will be no benefit from such exclusivity of EPSU for anyone. In addition, the Constitution of the Russian Federation relates these issues to the jurisdiction of regions and municipalities, "he explains

The main thing, according to the expert, to provide on EPGU unity of detection of services (search and catalogs) and authorization (UIAS), the interface of filing of applications (use of the unified forms) and providing information on the course of rendering service and about its result (private office) and if somewhere there are additional opportunities of access to services, for example, on the regional portal or on conditional Yandex.public service - it is on the contrary good.

Braude-Zolotarev considers the introduction of amendments to the legislation to "form state information resources as sources of information on the results of the provision of services" to be another important point of the order.

In connection with the implementation of this order, legal consequences would arise from the results of entering data into electronic registries, and not from the issuance of a paper document, he said. True, the deadline until February 1, 2017, according to the expert, is unrealistic, since dozens of federal laws and departmental information systems will have to be changed.

Portals of federal bodies are also waiting for "elimination of duplication" with EPSU

Vladimir Putin instructed the Ministry of Communications, the Ministry of Economic Development and the Institute for the Development of the Internet in January 2016 to present measures to improve the quality of electronic public services.

At the same time, the Ministry of Communications, the Ministry of Economic Development, the Ministry of Finance and Rosfinnadzor were instructed to give proposals to eliminate duplication of costs by executive authorities, local governments and budget institutions when providing services in electronic form.

The instructions of July 28, 2016 are only about eliminating duplication in the provision of regional services. Thus, we should expect the appearance of similar instructions related to the provision of public services through the portals of federal bodies and extrabudgetary funds.

The existing legislation allows some federal departments (for example, Rosreestr, Federal Tax Service, FIU, FSSP) to provide public services not through EPSU, but through departmental Internet portals that actually duplicate the functionality of EPSU, explains TAdviser Vladimir Averbakh. - We consider it necessary, in order to avoid duplication, to analyze the costs of creating new and developing existing electronic services on departmental portals, as well as the costs of operation, in order to conclude that it is advisable to provide public services to federal bodies exclusively at EPSU

Full text of the orders

Assignment

To D.A. Medvedev

In order to improve the quality of provision of state and municipal services (hereinafter - services) in electronic form and to avoid duplication of expenses by executive authorities, local self-government bodies and budgetary institutions (hereinafter - bodies and organizations) in the provision of such services:

1. Ensure that legislative changes are made to further improve the electronic service delivery mechanism, including:

a) formation of state information resources as sources of information on the results of service provision;

b) obtaining the result of providing the service on paper only at the request of the applicant at a single visit to the body or organization and regardless of the address of his registration at the place of residence;

c) determination as a state and municipal function of bodies and organizations of activities for the formation of the Federal Register of State and Municipal Services (functions), establishing responsibility for the performance of this function.

Deadline - until February 1, 2017

2. Ensure the formation of conditions for the quality provision of services in electronic form through the implementation of the following measures:

a) approving uniform requirements for the procedure of work of employees of bodies and organizations with information systems, using which applications for services are processed in electronic form;

b) approval of the list of socially significant regional and municipal services in demand, the procedure for providing each of which should be brought to a single all-Russian standard by establishing a single form on a single portal of state and municipal services (hereinafter - a single portal) and eliminating duplication of such a form on regional portals of state and municipal services and other sites on the Internet;

c) elimination of restrictions on the use of documents issued by bodies and organizations in electronic form.

Deadline - until February 1, 2017

3. Prepare proposals for step-by-step improvement in the quality of e-service delivery, including reduction of:

a) the number of documents required for submission by the applicant to receive services;

b) the deadline for sending a response to the interdepartmental request in electronic form by bodies and organizations;

c) the size of the state fee for applicants who do not require the issuance of the result of the provision of the service on paper.

Deadline - until October 1, 2016

4. Submit proposals to change the principles of electronic service delivery, including:

a) organization by means of a single portal of preliminary information of the applicant (without application of the applicant) about services due to him on the basis of information in state information resources;

b) provision of a set of services on the basis of a single application in electronic form at the occurrence of a certain event giving the right to receive such services (birth of a child, registration of marriage and others);

c) independent monitoring of the timing of the provision of services in electronic form by bodies and organizations, including using information generated in the infrastructure of electronic government, as well as the collection and provision of official statistical information on the work of bodies and organizations to provide services in electronic form using such infrastructure.

Deadline - until October 1, 2016

Government Decree on Requirements for Electronic Public Services

On March 26, 2016, Prime Minister Dmitry Medvedev signed government decree No. 236 "On requirements for the provision of state and municipal services in electronic form." Federal authorities should bring their services to requirements from July 1, 2017. It is recommended that the regions do this before the end of 2018.

Developer comment: What and how seriously is changing?

At the request of TAdviser, one of the developers of this document, the director of the Center for IT Research and Expertise of the RANEPA, Mikhail Braude-Zolotarev, spoke about the main changes in connection with the emergence of requirements for electronic public services.

Government Decree No. 236 is entitled "On requirements for the provision of State and municipal services in electronic form^[21]." Accordingly, the first question is what are the main requirements for services so far and what are the requirements now?

By and large, there were no requirements for electronic services before. The relevant Law on Public Services (210-FZ) defines the electronic form of services through the "use of information and telecommunications technologies" and declares the "possibility" of receiving services in electronic form, if this is not prohibited by law. The law is not specific to certain components of services, and allows you to issue electronic services of almost any quality and completeness for translating the service into electronic form.

At the same time, on the one hand, in the bona fide implementation of the law, the responsible authorities had to treat electronic public services not as an object of reporting, but as full-fledged services without additional norms. For example, to decide: by pressing the "Get Service" button, the applicant actually allows you to submit an application in electronic form, and then this should automatically start the same processes that the traditional paper application starts. But if the applicant, in addition to submitting an electronic application, still needs to go to the government or the MFC and submit an application on paper, it is better to remove such a button from the Public Services Portal altogether and not mislead citizens.

Today, the overwhelming number of "electronic services" both in terms of law and practice is not services, but electronic services with uncertain legal status and without guarantees to applicants

Now the government took advantage of Art. 10 of the Law on Public Services and determined the requirements for components of services in electronic form. For example, now it is not simply said that the applicant is provided with the formation in electronic form of an application (request) and other documents necessary for the provision of the service. The obligation of the body to accept and register them is introduced, as well as the prohibition to require the re-submission of the application on paper. It would seem that this should have been the case, but in practice we have repeatedly encountered the position of departments that formally the law does not require them to consider an electronic statement (!). Such arguments will probably no longer sound.

Another example: the appearance of a requirement that the applicant can choose the form in which the result of the service will be transferred to him, including in the form of an electronic document signed by an electronic signature. Reference unsigned services, which are now most, thereby cease to be "electronic services."

An important innovation is the obligation of the department to inform the applicant about all stages of service provision during the working day as they occur by e-mail or through a single personal account. Uncertainty for the applicant of the current status of service provision today is one of the weakest points of the Public Services Portal. A person, for example, filed an application and believes that in a month the result will be sent to him. And no one even analyzed his statements, as if the departments had no obligation to report what was happening to the citizen's statement.

Of course, in the spirit of the Law, such an obligation was before, but there was no literal requirement, and for most of the electronic services of the department with citizens simply did not support the dialogue

Another example: it has now been established that the provision of the service begins from the moment the body registers the electronic documents necessary for the provision of the service, except when the legislation explicitly requires its personal appearance. I.e. in general, the gray zone, which is precisely considered the "application," is now interpreted in favor of the applicant's great rights.

If we talk about priority federal services, how much do they meet the new requirements?

Most often they do not correspond, and that is the priority, that all other services. The main flaws that the monitoring conducted by us together with reveals Ministry of Economic Development Russia show that out of 655 federal services, it was possible to send an application only at 315 (48%), and get at least some reverse communication after sending an application for 240 services (37%). Application forms were available for 224 services (34%), information about the procedure for obtaining the service was provided for 241 services (37%), payment receipts were available for 11 of the 301 paid services (4%).

The situation with information services is probably best: for 35 of 88 such services, the result can be obtained in electronic, but, as a rule, in reference form, without an electronic signature, as already mentioned above. I quote for example the official website of the FMS of Russia regarding the verification of invalid Russian passports: "this service is informational, the information provided is not legally significant."

A similar situation with regional and even more municipal services: the characteristic problems are the same as those of federal services, but the statistics are worse.

What will change for departments providing services? What do they have to do?

Service providers have previously independently determined how and what fragments of the service they translate into electronic form. At the same time, any result, even frankly hack, was considered formally as positive by some departments and the Ministry of Communications of Russia. The logic here, apparently, is this: since there is a "use of information and telecommunications technologies," it means that the service has been translated into electronic form.

Now, firstly, the departments will have to determine a specific list of actions that the applicant is entitled to perform electronically when receiving the service and for priority services get its approval from the Government Commission on the Use of Information Technologies (for other services - from the corresponding subcommission)

Secondly, departments will have to establish deadlines and requirements for the procedure for the implementation of these actions

And finally, you will have to record all this in the administrative regulations for the provision of service

This will require the bodies providing services to work quite extensively on the legal analysis of their services, clarifying legal acts and finalizing electronic services and regulations. Theoretically, all this work should have already been carried out earlier, but in fact, some may be considered to have not yet begun. Since the department will have to explain its position on the Right Commission (or subcommission), and those who risk predicting will believe that by default citizens should be available in electronic form all the constituent services, the position of the departments should be well reasoned.

How do you assess the deadlines set in the resolution?

The timing is frightening. In order to ensure, in fact, from July 1, 2017, the provision of public services in electronic form, not as it got, but in accordance with the requirements of Resolution No. 236, it is necessary to go through all the above stages, including having time to update administrative regulations. So, if you plan by the summer of 2017, you need to start right away.

Theoretically, I repeat, all this work by the departments should have already been carried out to a large extent earlier.

Should the emergence of requirements affect statistics on the use of electronic public services?

The adoption of the Resolution itself, of course, will not change the statistics. However, if it is at least partially implemented, the number of real users of electronic public services will increase. "Revolution," of course, will not happen. We have no reason to expect full compliance with the law, but formally closing orders and reporting to departments will become more difficult.

Due to the greater certainty of key concepts, many today supposedly electronic services will cease to be so. The work of control bodies will be somewhat simplified and the results of monitoring the quality of public services will become less optimistic

So the balance will shift towards improving the quality of electronic services, and we will get acquainted with real leaders in translating services into electronic form.

Should the methodology for calculating the share of citizens using electronic public services change?

The Ministry of Communications of Russia, as the body responsible for the Unified Service Portal, should establish an independent accounting of the number of services provided in electronic form in separate procedures, from filling out electronic forms and submitting an application to obtaining a result. And this accounting should be integrated taking into account the services provided in the traditional form.

In the end, the conversation is not only about the convenience of citizens, but also about budget costs for the interaction of departments with applicants. We must learn to consider the price of the budget (that is, citizens) supporting each channel of access to services - full-time, MFC, electronic - and take this into account when planning both budgets for informatization and the current activities of departments

We have been talking about this for a very long time, and the relevant requirements were even included in the legal acts of the Government, but, as far as I know, so far this work has not been systematically carried out.

Full text of Government Decree No. 236

In accordance with Part 2 of Article 10 of the Federal Law "On the Organization of the Provision of State and Municipal Services," the Government of the Russian Federation p o s a n o l e t:

1. To approve the attached requirements for the provision of state and municipal services in electronic form (hereinafter - requirements).

2. Federal executive bodies, bodies of state extrabudgetary funds, the State Atomic Energy Corporation Rosatom and the State Space Corporation Roscosmos:

a) ensure no later than July 1, 2017 the provision of state services in electronic form using the federal state information system "Unified portal of state and municipal services (functions)";

b) to provide public services in electronic form using their official sites additionally if, in accordance with federal laws or acts of the Government of the Russian Federation, the relevant public services can be provided using such official sites.

3. To recommend to the authorities of the constituent entities of the Russian Federation:

a) ensure the provision of state and municipal services in electronic form in accordance with the requirements no later than December 31, 2018;

b) to approve no later than January 1, 2017 consolidated plans to bring into line with the requirements of regulatory legal acts establishing the procedure for the provision of state and municipal services in electronic form.

4. The Ministry of Communications and Mass Communications of the Russian Federation, in agreement with the Ministry of Economic Development of the Russian Federation, shall submit to the Government of the Russian Federation within 4 months proposals on bringing the acts of the Government of the Russian Federation into compliance with the requirements.

5. The implementation of the requirements is carried out by the federal executive authorities within the limit established by the Government of the Russian Federation for the number of employees of these bodies and the budget allocations provided for in the federal budget for management and management in the field of established functions.

Requirements for the provision of electronic state and municipal services

1. This document establishes the requirements for the provision in electronic form of state and municipal services (hereinafter - services) by federal executive bodies, bodies of state extrabudgetary funds, the State Atomic Energy Corporation "Rosatom" and the State Corporation for space activities Roskosmos"," as well as bodies of state power of subjects of the Russian Federation and bodies of local self-government (hereinafter - bodies (organizations).

2. When providing services in electronic form through the federal state information system "Unified portal of state and municipal services (functions)" (hereinafter - a single portal), portals of state and municipal services of the constituent entities of the Russian Federation (hereinafter - service portals), as well as official sites of state authorities and local authorities (hereinafter - official sites), the applicant is provided with:

a) obtaining information on the procedure and timing of service provision;

b) an appointment with a body (organization), a multifunctional center for the provision of state and municipal services (hereinafter - a multifunctional center) to submit a request for the provision of the service (hereinafter - a request);

c) generation of a request;

d) acceptance and registration by the authority (organization) of the request and other documents necessary for the provision of the service;

e) payment of state duty for the provision of services and payment of other payments levied in accordance with the legislation of the Russian Federation (hereinafter - payment of services);

f) obtaining the result of service provision;

g) obtaining information about the progress of the request;

h) performance of quality assessment of service provision;

and) pre-trial (extrajudicial) appeal of decisions and actions (inaction) of a body (organization), an official of a body (organization) or a state or municipal employee.

3. The composition of actions that the applicant has the right to perform electronically when receiving a service using a single portal, service portals and official sites is determined in the administrative regulations for the provision of the service.

4. The administrative regulations for the provision of services include the composition, sequence and timing of actions in electronic form, as well as requirements for the procedure for their implementation.

5. The composition of actions that are included in the administrative regulations for the provision of services is approved:

a) the decision of the Government Commission on the use of information technologies to improve the quality of life and conditions of entrepreneurial activity - for services included in the approximate list of services subject to priority optimization, provided by federal executive bodies or state extrabudgetary funds, as well as an approximate list of services subject to priority optimization, provided by executive bodies of the constituent entities of the Russian Federation, local authorities or other organizations in which the state or municipal task is located (order), in accordance with annex No. 1 to the Concept for the development of mechanisms for the provision of state and municipal services in electronic form, approved by order of the Government of the Russian Federation dated December 25, 2013 No. 2516-r (hereinafter - sample lists);

b) by the decision of the subcommittee on the use of information technologies in the provision of state and municipal services of the Government Commission on the use of information technologies to improve the quality of life and conditions of entrepreneurial activity - in relation to services provided by federal executive bodies, bodies of state extrabudgetary funds, the State the atomic energy corporation Rosatom and the State Corporation for Space Activities Roscosmos, not included in the sample lists;

c) by the decision of the executive authorities of the constituent entities of the Russian Federation authorized to organize the process of converting services into electronic form in the constituent entities of the Russian Federation - in relation to services provided by the executive authorities of the constituent entities of the Russian Federation and local authorities that are not included in the sample lists.

6. Information on the procedure and terms for providing the service, based on information on the services contained in the federal state information system "Federal Register of State and Municipal Services (Functions)," posted on a single portal, service portals and official sites, is provided to the applicant free of charge.

7. It is not allowed to refuse to receive the request and other documents necessary for the provision of the service, as well as to refuse to provide the service if the request and documents necessary for the provision of the service are submitted in accordance with the information on the timing and procedure for the provision of the service published on a single portal, service portals and official websites.

8. Access to information on the terms and procedure of providing the service is carried out without the applicant fulfilling any requirements, including without the use of software, the installation of which on the applicant's technical means requires the conclusion of a license or other agreement with the software owner, providing for the collection of fees, registration or authorization of the applicant or the provision of personal data to them.

9. When arranging an appointment with an organ (organization) or multifunctional center, the applicant is provided with the opportunity to:

a) familiarization with the schedule of work of the body (organization) of the ilimuno-functional center or authorized employee of the body (organization) or multifunctional center, as well as with dates and intervals of reception time available for recording for reception;

b) records at any date and time free for reception within the schedule established in the body (organization) or multifunctional center for admission of applicants.

10. When making an appointment, the body (organization) or multifunctional center does not have the right to require the applicant to perform other actions than passing identification and authentication in accordance with regulatory legal acts of the Russian Federation, indicating the purpose of the reception, as well as providing the information necessary to calculate the duration of the time interval that must be booked for reception.

11. The appointment can be made through the information system of the body (organization) or A multifunctional centre that enables integration with a single portal, service portals and official sites.

12. The request is generated by completing the electronic request form on a single portal, service portals or official sites without the need to submit the request in any other form. A single portal, service portals and official sites contain samples of filling out an electronic request form. If the applicant is not provided with the possibility of filling out the electronic request form on a single portal, then to form a request on a single portal in the order determined by the Ministry of Communications and mass communications of the Russian Federation, automatic transition to filling out the electronic form of the specified request on the service portal or official website is provided.

13. The format-logical check of the generated request is carried out in the order determined by the body (organization), after the applicant has filled each of the fields of the electronic form of the request. If an incorrectly filled field of the electronic request form is detected, the applicant is notified about the nature of the detected error and the procedure for its elimination by means of an information message directly in the electronic request form.

14. When generating a request, the following is provided:

a) the ability to copy and save the request and other documents necessary for the provision of the service;

b) the possibility of several applicants filling out one electronic request form when applying for services, involving multiple applicants in the joint request;

c) possibility of printing a copy of the electronic request form on paper medium;

d) storing values previously entered into the electronic form of the request at any time at the request of the user, including in case of input errors and returning for re-entry of values into the electronic form of the request;

e) filling in the fields of the electronic request form before the applicant enters the information using the information placed in the federal state information system "Unified system of identification and authentication in the infrastructure providing information and technological interaction of information systems used to provide state and municipal services in electronic form" (hereinafter - a unified system of identification and authentication), and information published on a single portal, service portals or official sites, in terms of information that is not in a unified system of identification and authentication;

f) being able to return to any of the stages of filling out the electronic request form without loss of previously entered information;

g) possibility of the applicant's access on a single portal, service portal or official website to previously submitted requests for at least one year, as well as partially formed requests - for at least 3 months.

15. The formed and signed request and other documents necessary for the provision of the service are sent to the body (organization) through portals or official sites.

16. The body (organization) shall ensure acceptance of documents necessary for the provision of the service and registration of the request without the need for the applicant to resubmit such documents on paper, unless otherwise established by federal laws and acts of the Government of the Russian Federation adopted in accordance with them. The laws of the constituent entities of the Russian Federation and acts adopted in accordance with them by the highest executive bodies of state power of the constituent entities of the Russian Federation.

The provision of the service begins from the moment of receipt and registration by the body (organization) of electronic documents necessary for the provision of the service, as well as receipt in the prescribed manner of information about the payment of the service by the applicant, except if personal appearance is required to begin the procedure for the provision of the service in accordance with the law.

17. Payment for services is made by the applicant using a single portal, service portals or official sites according to pre-filled-in details by the authority (organization).

Information on payment of services is provided using information contained in the State information system on state and municipal payments, unless otherwise provided by federal laws.

When paying for the service, the applicant is provided with the opportunity to save a payment document completed or partially completed in accordance with the rules for indicating information in the details of the orders for transferring funds to pay payments to the budget system of the Russian Federation, approved by the Ministry of Finance of the Russian Federation, including in a single personal account of a citizen - information subsystem of a single portal, providing display of the current status of service provision and preservation of the history of requests for services, including storage of the results of such calls and electronic documents (hereinafter - single personal account). The payment document contains the unique accrual ID and payer ID. In addition, the applicant is able to print on paper a copy of the completed payment document.

18. The applicant who paid for services using a single portal, service portals or official website is informed about the fact of payment for services through a single portal, service portals or official website (including in a single personal account) using information obtained in accordance with the established procedure from the State Information System on state and municipal payments.

19. As the result of the service provision, the applicant is provided with the possibility of obtaining:

a) an electronic document signed by an authorized official using an enhanced qualified electronic signature;

b) a paper document confirming the content of the electronic document sent by the body (organization) in the multifunctional center;

c) information from state information systems in cases stipulated by the legislation of the Russian Federation.

20. If federal laws or regulatory acts adopted in accordance with them do not establish the requirement to compile a document exclusively on paper, the applicant is provided with the opportunity to choose the option of obtaining the result of providing the service in the form of an electronic document signed by an authorized official using an enhanced qualified electronic signature, regardless of the form or method of applying for the service.

The possibility of obtaining the result of providing the service in the form of an electronic document or a paper document is provided to the applicant during the validity period of the result of providing the service (if such a period is established by regulatory legal acts of the Russian Federation).

21. The applicant is provided with access to the result of the service provision received in the form of an electronic document, on a single portal, service portals or official sites (including in a single personal account) during the period established by the legislation of the Russian Federation. The applicant is given the opportunity to save an electronic document resulting from the provision of the service and signed by an authorized official using an enhanced qualified electronic signature on his technical means, as well as the possibility of sending such an electronic document to other bodies (organizations).

22. Notification of completion of the actions stipulated by these requirements by the bodies (organizations) shall be sent to the applicant within one working day after completion of the corresponding action, to the e-mail address or using the means of a single portal, service portals or the official website into a single personal account of the applicant's choice.

Authorities (organizations), the operator of a single portal, as well as operators of service portals and official sites, have the right to determine additional ways to obtain information about the progress of the request by posting information on service portals or official sites.

23. When providing the service in electronic form, the applicant is sent:

a) notification of an appointment with an organ (organization) or multifunctional center containing information about the date, time and place of reception;

b) notification of receipt and registration of the request and other documents necessary for the provision of the service, containing information about the fact of receipt of the request and documents necessary for the provision of the service, and the beginning of the procedure for the provision of the service, as well as information about the date and time of termination of the service or a motivated refusal to receive the request and other documents necessary for the provision of the service;

c) notification of receipt of information confirming payment of the service;

d) notification on the results of the review of documents necessary for the provision of the service, containing information on making a positive decision on the provision of the service and the ability to obtain the result of the provision of the service or a reasoned refusal to provide the service.

24. The quality assessment of service provision is carried out in accordance with the Rules for assessing the effectiveness of the performance of heads of territorial bodies of federal executive bodies (their structural subdivisions) by citizens, taking into account the quality of their provision of public services, as well as the application of the results of this assessment as grounds for taking decisions on the early termination of the performance of their official duties by the relevant leaders, approved by Decree of the Government of the Russian Federation of December 12, 2012 No. 1284 "On the assessment by citizens of the effectiveness of the heads of territorial bodies of federal executive bodies (their structural divisions) and territorial bodies of state extrabudgetary funds (their regional branches) taking into account the quality of public services provided by them, as well as the application of the results of this assessment as a basis for deciding on the early termination of the duties of the relevant managers. "

The applicant's assessment of the quality of the provision of the service in electronic form is not a prerequisite for the continuation of the provision of the service by the body (organization).

25. The applicant shall be able to lodge a complaint against decisions, actions or omissions of a body (organization), an official of a body (organization) or a state or municipal employee in accordance with article 112 of the Federal Law "On the Organization of the Provision of State and Municipal "and in accordance with the procedure established by Decree of the Government of the Russian Federation of November 20, 2012 No. 1198" On the Federal State Information System Providing the Process of Pre-Trial (Extrajudicial) Appeals against Decisions and Actions (Inaction) Committed in the Provision of State and Municipal Services. "

Notes