Loss of a loved one (superservice)

2025: Superservice launched on Public services to register the death of a person without visiting the registry office

In mid-April 2025, the super service "Loss of a loved one" was launched on the State Public services portal. It allows you to remotely register death without the need for a personal visit to the registry office.

The first region of Russia where a new superservice appeared was the Chuvash Republic. For remote registration of the death of a loved one through Public services, it is enough to submit an electronic application with the application of an electronic medical certificate. All operations are performed online. The super service not only simplifies the procedure for processing documents in a difficult life situation, but also saves citizens' time.

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Фото: Freepik

The advantages of the service include completely remote processing of documents and their automatic sending to your personal account. Applicants are given the opportunity to choose a convenient time and place to obtain a certificate. At the same time, the issuance of the primary certificate is free. Access is provided to complete information on payments and benefits due.

This significant event opens a new page in the digitalization of public services for residents of the region, - says the head of Chuvashia Oleg Nikolaev.

The main task of the Loss of a Loved One superservice is to facilitate as much as possible the processes associated with the registration of the death of a relative. The registry office will send information about the registered act of death to the applicant's personal account on the State Public services portal, and there will be an invitation to pick up the death certificate. To do this, you need to choose a convenient registry office, as well as the date and time of the visit. As part of the new service, all the necessary information is provided: where to receive burial allowance, what payments are due to relatives in connection with the death of a loved one.^[1]

2023: Putin signed a law on receiving burial benefits through Public services

On December 25, 2023, the president Russia Vladimir Putin signed a law according to which citizens can apply for social benefits for burial through the portal. Public services The person who, regardless of the fact of kinship with the deceased, took on all the costs of organizing his funeral can apply for these funds.

The document says that the payment of benefits will be carried out on the basis of an application submitted to the Pension and Social Insurance Fund of the Russian Federation, as well as information from the Unified State Register of Civil Status Records, without receiving a death certificate upon request.

Russian President Vladimir Putin signed a law on the possibility of applying for social benefits for burial on the State Public services portal

The law defines the procedure for the burial procedure. In particular, the cost of services provided according to the guaranteed list is determined and approved by local governments. At the same time, the Pension and Social Insurance Fund reimburses the specialized funeral service for burial costs in an amount not exceeding 7793.48 rubles (as of the end of 2023). This amount is subject to indexation once a year based on the consumer price growth index for the previous year.

The application for the appointment of social benefits for burial, submitted in electronic form using the Unified Portal of State and Municipal Services, is signed by a simple electronic signature or an enhanced unqualified electronic signature of the applicant - an individual. An application for social benefits for burial may be submitted no later than six months from the date of state registration of death.

Social allowance for burial is paid if the burial was carried out at the expense of the spouse, close relatives, other relatives, the legal representative of the deceased or other person who took on the obligation to bury the deceased, the document says.[2]

2020

You can now apply for a place at a cemetery in the Moscow region online

From mid-October 2020, residents of the Moscow region can arrange places for burial online. The new service was launched on the regional portal of public services and is available to residents of eight urban districts: Voskresensk, Odintsova, Solnechnogorsk, Yegoryevsk, Krasnogorsk, Istra, Dmitrov, Lyuberets, the Ministry of State Administration, Information Technologies and Communications of the Moscow Region reported.

As the Minister of Public Administration, Information Technologies and Communications of the Moscow Region Maxim Rymar explained, earlier it was necessary to apply for a certificate of burial to the administration of the municipality, and now this can be done via the Internet and get a ready-made document in the MPSC.

It is noted that receiving the service of providing places for burial/burial in electronic form has become one of the stages of implementation in the Moscow region of the federal super service "Loss of a loved one." This is a set of digital services that provides support in organizing the processes of farewell, receiving guaranteed and insurance payments, and obtaining an inheritance.

You can now apply for a place at a cemetery in the Moscow region online through the public services portal

To open a new service, you will need to go to the website of public services, first select the "Personal documents" section, then "Documents for individual cases."

In the "Details" section, you will need to explain the purpose of your appeal and fill out a questionnaire, attaching documents. This is a copy of a passport and a death certificate. To verify all documents and obtain a result, you will need to contact the MPSC. The service is free of charge for one day.

You can track the status of the service in the "Applications" section of the portal's personal account. To reconcile documents and obtain the result of the service, you must contact the MPSC. The service is free of charge for 1 day. The service is supervised by the Main Directorate of Regional Security of the Ministry of Defense.^[3]

Development of a service for organizing a funeral

In early September 2020, details about the creation of a superservice for organizing the funeral "Loss of a loved one" became known. This project is supervised by the Ministry of Communications.

According to Kommersant, citing a source familiar with the plans of the product developers, through it it will be possible to obtain a death registration without visiting the registry office, apply for a burial allowance and receive them, choose a place for burial or crematorium.

In addition, through this electronic public service, it will be possible to cancel the powers of attorney issued to the deceased during his lifetime, close his bank accounts. Another function of the service is to open a hereditary case and obtain an electronic certificate of inheritance. The Ministry of Telecom and Mass Communications believes that the service will be used by up to 450 thousand people a year.

The Ministry of Telecom and Mass Communications creates a super service for organizing a funeral

The publication says that the Ministry of Construction and Housing and Communal Services of the Russian Federation, appointed three years ago by the regulator of the funeral industry, was not able to obtain the authority to organize the legislative framework in the project "Loss of a loved one."

The Ministry of Telecom and Mass Communications asked the Government of the Russian Federation to include in the agenda of the meeting of the Presidium of the Legal Commission on Digital Development the issue of empowering the Ministry of Construction on burial and funeral matters in order to speed up the process of creating a super service "Loss of a loved one."

As stated in the letter of the deputy head of the Ministry of Telecom and Mass Communications Oleg Kachanov, sent on July 20 of this year to the Ministry of Construction of the Russian Federation, the launch of the service is hindered by unresolved issues on the organization of ritual services, the allocation of a place in the cemetery and the funeral on the basis of an electronic death certificate.

Market participants opposed this project, explaining that the development of online services is unprofitable for funeral agents working in the gray zone and companies that are monopolists in a particular city.^[4]

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