mos.ru Official Website of the Mayor of Moscow

2024

Testing the voice assistant "Moscow" in the support chat

The Metropolitan Department of Information Technology began testing an artificial intelligence voice assistant in a portal support chat mos.ru. The virtual assistant "Moscow," whose name residents chose in the project "Active Citizen" for July 2024, is already available to the first 15 thousand active users of the portal. DIT announced this on July 1, 2024. Read more here.

Possibility to apply for settlement (recalculation) of housing and communal payments

You can now apply for the calculation (recalculation) of housing and communal payments online on the portal mos.ru. This was announced on June 24, 2024 in the capital's Department of Information Technologies.

This online service allows you to remotely open the personal account of the living quarters, if there is the only copyright holder in the apartment, change the data on the owner, adjust the area of ​ ​ the living quarters in connection with the redevelopment. Also, in digital format, citizens can apply for the division or unification of payments for housing and communal services by a court decision.

The transfer of the service to electronic form saves citizens from the need to personally visit departments and a management company to calculate (recalculate) payments for housing and communal services: now you can apply online on the mos.ru portal - at any convenient time from a smartphone, tablet or computer. Residents of houses that serve management companies that have concluded an appropriate agreement with public services centers can use the service - as of June 2024, almost all apartment buildings in the capital have such agreements. Information about the applicant will be automatically filled out from the personal account, and the confirmation of ownership will be checked as part of electronic interdepartmental interaction, so the user will have to attach only a few documents, - said Dmitry Ivanov, deputy head of the Moscow Department of Information Technologies.

For example, after returning from a business trip, vacation or from a summer residence, a citizen registered in a residential premises will be able to apply for recalculation due to temporary absence, if he does not have individual metering devices installed. Previously, to recalculate payments during this time, you had to go to the management company, but now the application can only be submitted online on the portal mos.ru. Of the additional information in this case, it will be necessary to support only a document confirming the absence of citizens at the registration address for a specific period. These can be a copy of a travel certificate, a certificate of being in a hospital or sanatorium, travel tickets, hotel bills and other documents confirming the fact and duration of the temporary absence of a consumer in a residential building.

Users with a standard or full account can use the service. In the first step, the user needs to select the target of the case from the drop-down list. Then you need to specify the address or payer code (a 10-digit combination of digits that is specified in the payment document). At the third step, you need to choose from whose person the application is submitted. It can be the owner/employer himself, his legal representative (parents, guardians, trustees), as well as a proxy representative. Information about the applicant is filled in automatically from the user's personal account. Next, you need to fill in the information about the residential premises: indicate in the property or in the lease it is located and enter its cadastral number. If the right to a residential premises is not registered in the Unified State Register of Real Estate, then the user can add a document confirming such a right to the application independently. After that, it will only remain to attach other mandatory documents, and if desired, add additional ones.

Information about the result of the service will be sent to the applicant's personal account on the portal. If the result is positive, changes to the payer code will be displayed in a single payment document generated in the month following the decision.

In cases where the management company serving the house does not have an agreement with the centers of public services, to calculate or recalculate payments for housing and communal services, you must contact the management company directly. You can find out her contact details on the dom.mos.ru website.

Launch of the service "Checking the status of the Muscovite deystvuyushchey̆ card"

The service "Checking the status of a Muscovite's deystvuyushchey̆ card" has been launched on the mos.ru portal. This was reported on June 19, 2024 in the capital's Department of Information Technology. Using the service, you can find out the status and expiration date of the card, and if it is invalid, the reason and date for its termination. In addition, on the page you can see information about the date and form of receipt of transport benefits. For example, if a citizen chose the cash equivalent instead of the free travel due to him, this will be displayed in the service. And those for whom the Muscovite card is automatically reissued will be able to use the service to find out about the timing and place of receipt of the new card.

Thanks to this service, it will be even more convenient to use a Muscovite card. Previously, on the mos.ru portal, it was possible only to track the status of the manufacture of the card and the temporary single social ticket (VESB). With the advent of another service "Checking the status of a Muscovite's deystvuyushchey̆ card," residents can quickly get full information about their card. There is no longer a need to call the hotline to clarify the validity of the transport benefit or the reason for the termination of the Muscovite card: just go to the mos.ru portal, enter the necessary information, and all the data will be available online at any time of the day, "said Ivan Buturlin, General Director of the Moscow Social Register.

To use the service, it is enough to enter the series and number of the Muscovite card, as well as the number of the identity document that was indicated when applying. After clicking the "Check" button, the user's screen will display complete information about his Muscovite map.

Add Hot Water Shutdown Schedule Check

An online service has been launched on the mos.ru portal, with the help of which citizens can find out when there will be no hot water in their homes. This service opens on the mos.ru portal before the start of preventive work. This was announced on April 27, 2024 by the Moscow Department of Information Technologies (DIT).

{{quote 'The main task of the service is to warn citizens in advance about when the planned shutdown of hot water will be carried out in their homes, so that this does not come as a surprise to them. It is enough to enter the address of the house in the search bar, and the screen will display the disconnection period. The online service began operating in 2018. For all the time, residents have used it more than 16.8 million times, of which about 2.9 million are in 2023, "said Boris Frolov, deputy head of the Moscow Department of Information Technologies. }}

Planned hot water outages are carried out annually after the end of the heating season and in preparation for a new one. Unfortunately, it is impossible without them. This is a necessary measure for high-quality hydraulic and temperature tests, which make it possible to identify possible unreliable sections of heating networks and take timely measures to eliminate them in order to reliably provide consumers with resources in the autumn-winter period. At the same time, in the capital, the period for turning off hot water is up to 10 days with a legislative standard of 14 days, - said the Deputy Mayor of Moscow in the Government of Moscow Pyotr Biryukov.

Outages are held from May to September. Without them, it is impossible to prepare communications for the new heating season, which means that during the cold weather it is possible to ensure the reliable operation of all elements of the complex district heating system. These are heat stations, main and distributing heat networks, central and individual heat stations.

In addition, users can subscribe to notifications that will remind them of the upcoming lack of hot water. To set up a subscription, the user needs to go to his personal account, where his full apartment address should be indicated, go to the "Subscription settings" section, select the "LCD" subsection and in the "Hot water disconnection" line mark the desired method of information - email or push notification.

2023

The emergence of 400 thousand new users

The mos.ru portal has 400 thousand new users in 2023. Moscow Mayor Sergei Sobyanin announced this at the end of January 2024. According to the mayor of the capital, over 760 million times used services and services on the platform in 2023.^[1]

The ability to pay bills using the NWS

Bills for city services on the mos.ru portal can now be paid through the Fast Payment System (FPS). This possibility is valid for all types of accounts, except for a single payment document and services of Mosenergosbyt. The use of the SBP frees residents from the need to enter and save bank card details in their personal account, and also allows payment without commission. This was told on September 25, 2023 in the capital's Department of Information Technologies.

Many residents of the capital are already accustomed to paying for purchases and making transfers using the Fast Payment System. Now they will be able to use the SBP on the mos.ru portal in order to pay bills for city services in a convenient format. This function is available for all types of charges, except for a single payment document and Mosenergosbyt accounts. This payment method saves residents not only time, but also money on commissions. And participants in the loyalty program of the National Payment Card System will be able to receive cashback in the amount of one percent of the amount of each account, explained Dmitry Ivanov, Deputy Head of the Department of Information Technologies.

Since 2019, we have been regularly holding actions together with the mos.ru portal, but earlier they were sold only on Mir cards. Now, with the launch of payments on the site through the Fast Payment System, there are more opportunities that allow residents of the capital to save money. I also note that portal users in 2023 alone saved about 250 million rubles thanks to our proposals. I am sure that our offer will also be in demand among Muscovites, said Maria Tochilova, Director of Product Development, Digital and Technology Services at the National Payment Card System.

You can use the Express Checkout System in the "My Payments" service on the mos.ru portal immediately after selecting the desired account and going to the "Payment Methods" section. To do this, select "Express Checkout System" from the list of available methods. At the same time, you do not need to enter details data bank and cards to pay the account: enough, to scan QR code which will appear on the screen, through mobile application your bank, application SBP or with, and cameras mobile phone confirm payment. mobile In the portal version, immediately when switching to account payment, a list of banks from among the participants of the SBP is displayed, you can pay by the SBP button, without scanning the QR code.

Until December 31, 2023, as part of an action with the National Payment Card System when paying bills through the Fast Payment System in the My Payments service on the mos.ru portal, citizens can pay bills without commission. In addition, citizens have the opportunity to get cashback in the amount of one percent of the account amount.

Availability of the Electronic Home platform widget

The Electronic Home platform widget is now available in your personal account on the mos.ru portal. It will help you quickly receive information about holding general meetings of owners in electronic form, learn about new announcements, conducting surveys among residents and other important events. This was announced by the Department of Information Technologies of Moscow (DIT) on June 2, 2023.

Widgets do not load the user with unnecessary information and show only important information in a short format. Thanks to the "Electronic House" widget, it will become even more convenient for citizens to use the platform services: they will be able to quickly find out information about significant events. Also, the innovation will make it possible to involve even more residents of the capital in managing their home, "said Boris Frolov, deputy head of the Moscow Department of Information Technologies.

The widget will appear on the desktop of the personal account automatically if the property, registration or residence address is mos.ru specified in the profile on the portal. If the user is not already registered in the "Electronic House," then the widget will display the "Join" button. By clicking on it, he will be able to go to the site, learn about the platform's capabilities and register if desired.

If the city dweller is already registered on the platform, then the widget will display up-to-date information about various events in the "Electronic House": holding a general meeting of owners or a survey in electronic form, availability of ads and registration of a new neighbor. Also, using the widget, you can learn more about the management organization.

A personal account is a personal section on the mos.ru portal that allows users to get online access to city services. Any resident of Moscow who has an email and a mobile phone can register on the site and enter his personal account.

Add online hot water outage schedule check service

An online service has been launched on the mos.ru portal, with the help of which citizens can find out when there will be no hot water in their homes. Annual planned outages not exceeding 10 days are necessary in order to prepare heating networks for the beginning of the new heating season. This was announced by the Department of Information Technologies of Moscow (DIT) on May 11, 2023.

Hot water outages are held annually from May to September in preparation for the new heating season. This is necessary for the organization of hydraulic tests on heating networks, which make it possible to identify possible unreliable areas and repair them in a timely manner in order to ensure safe operation in the autumn-winter period. As of May 2023, the period for turning off hot water in Moscow is up to 10 days with a legislative standard of 14 days. We warn residents in advance - the relevant information is posted on the official portal of the Mayor of Moscow and a number of other city services. Unfortunately, it is impossible to do without hot water outages, since in any system for its high-quality functioning it is necessary to regularly carry out planned preventive measures, - said Deputy Mayor of Moscow Pyotr Biryukov.

The information service opens on the mos.ru portal before the start of preventive work.

The service helps citizens to find out in advance when the planned shutdown of hot water will be carried out in their homes, and take this information into account to resolve everyday issues. To do this, just enter the address of the house in the search bar, and the screen will display the disconnection period. Over the past five years, more than 7.3 million residents have used the information service, of which about a million in 2022, "said Boris Frolov, deputy head of the Moscow Department of Information Technologies.

The hot water shutdown schedule is available in My Moscow mobile applications and on the website of the Moscow United Energy Company.

Integration of the Tinkoff ID online authorization service

and Tinkoff Moscow government integrated online service-authorizations Tinkoff ID in the Mos.ru portal and other city digital resources. This was reported on April 25, 2023 in Tinkoff.

Now with the help of Tinkoff ID, you can safely log in in a couple of clicks on the official website application governments Moscow and in the mos.ru, as well as on all portals and applications where authorization is available through, Mos.ID that is, on dozens of city information resources. More. here

Caring for new settlers at every stage: how super services help Muscovites

In recent years, Moscow has made a breakthrough in the field of digitalization. If earlier city services and services were available only when visiting institutions and departments in person, today they can be used online. [1] 15.4 million people are registered in the mos.ru. More than 400 electronic services are available to residents of the capital to help solve any household problems. So that Muscovites can receive complete and reliable information about all available opportunities, super services are created on the mos.ru. Read more here.

More than 23 thousand Muscovites automatically extended parking permission using a smart service

In the first three months of operation, more than 23.7 thousand residents of the capital received smart services for the automatic extension of parking permits for large families and residents. This is almost six times more than in the same period in 2022. This was announced on March 21, 2023 by the Moscow Department of Information Technologies (DIT).

On behalf of Sergei Sobyanin, since the end of 2022, we have simplified the procedure for obtaining parking permits. For three months now, they can be renewed in one click online. During this time, more than 23 thousand Muscovites used this method. In addition, obtaining permits is now even easier for large families, the issuance period has been reduced to three days, and they will last longer - while the family has the status of a large family, "said Maxim Liksutov, Deputy Mayor of Moscow for Transport.

A developed digital infrastructure allows you to create more smart services provided proactively based on the information that is already available in urban information systems.

Thanks to this, Muscovites may not worry about the collection of documents and the timing of the application. At the right time, the digital ecosystem of the capital will do everything itself, and a ready-made result will come to a person, which will only be confirmed. In such simplified format on the mos.ru portal the design of the card of the Muscovite for first graders, extension of parking permissions for large families and residents, and since the beginning of 2023 - registration of preferential food for school students from needy families is already realized, - the Minister of the Moscow Government, the Head of Department information technologiyeduard marked out Lysenko.

According to Elena Shinkaruk, Chairman of the Moscow State Services Committee, a proactive approach allows citizens not to think about extending the document. All data are checked automatically without the participation of the applicant in exclusively electronic form. Two months before the expiration of the parking permit, information about the possibility of extending it comes to the personal account and to the user's e-mail. He only needs to confirm receipt of the service. Within one day, a ready-made parking permit with new terms will go to your personal account. You do not need to print it.

Registration, amendments or cancellation of the parking permit on the mos.ru portal is available to both large families and city residents. This can be done online in the "Transport" section of the service catalog.

As noted in the metropolitan Department of Information Technology, in just three months, more than 56.1 thousand large families and city residents used such services. This is four times more than in the same period in 2022.

2022

Muscovites used services and services mos.ru for the year 629 million times

In 2022, the services and services of the portal of the Mayor and the Government of Moscow were mos.ru used 629 million times. This is 157 million, or 33 percent, more than in 2021. Deputy Mayor Natalya Sergunina told about this on January 10, 2023.

The demand for digital tools in the capital is growing at a rapid pace. In 2022 alone, 629 million times used online services and services on the mos.ru, and for the entire time - already 2.9 billion times. At the same time, we are expanding the capabilities of the urban platform - in a year we have digitized or modernized more than 100 services. reported Natalia Sergunina

According to her, the audience of the portal is also increasing: in 2022, more than 600 thousand people joined it. The total number of registered users as of January 2023 exceeds 15.1 million.

The mos.ru portal presents more than 380 electronic services and services for almost any everyday task - from taking care of health to solving issues related to the public sector, and many others.

Among the most popular electronic services of the mos.ru portal are "Electronic Diary of a Schoolboy" (more than 176.5 million calls), "Electronic Medical Card" (more than 160.7 million calls), "Record to a Doctor" (more than 79.3 million calls), "Reception of readings of water and heat meters" (more than 67.6 million calls) and "Viewing information about visiting and feeding a child in school, kindergarten, college" (more than 43.7 million calls).

Among electronic services, citizens are most in demand for recording in circles and sections (over 3.3 million referrals), gaining access to an electronic health record (more than 1.1 million applications), registration of a pass for the entry of freight transport (more than 647 thousand applications), registration of a monthly allowance in the form of a monthly cash payment for a child (more than 520 thousand applications) and applying for food at the expense of the budget of the city of Moscow (more than 400 thousand applications).

Capital value-oriented services in 2022 have become more convenient for citizens. For example, users of the charity service have the opportunity to simultaneously transfer funds to several programs at once (even to all those presented in a separate category). The Moscow Libraries service added push notifications about the status of booking books and a convenient poster of events in city reading rooms. In addition, in the personal account of the portal, mos.ru launched a widget that will help book lovers quickly receive information about booked publications, track the status of orders and extend the shelf life of books.

The service "Together with Culture" has expanded information about the premises available for rent: for example, users can immediately find out if there is parking on the territory, whether waifai, catering and other services are available on the site.

The "Removal of Unnecessary Things" service has expanded the catalog of items available for shipment for recycling. Now, in addition to large household appliances and metal items, the list includes furniture and small household appliances.

For the first time in Russia, the capital translated into electronic form the service of applying for a monthly allowance for children aged from zero to three and from eight to 18 years. For those who need the help of social workers, they have provided the opportunity to submit an online application for social services at home or in a hospital.

The translation into digital format of all 28 services in the field of housing and. property You can use them at a convenient time from any device with access to. Internet

They also optimized the application for compensation for part of the fee in kindergartens, the registration of passes for the entry of freight transport and the extension of parking permits. Students can now apply to participate in the state final certification (GIA) outside the deadline and, if necessary, adjust their data in the register of GIA participants.

For students, the option of online registration of a certificate when appointing a state social scholarship appeared, and the period for issuing certificates was halved - from 14 to seven days. And for residents of all privileged categories, they added the opportunity to submit an electronic application for the release of a Muscovite card.

You can now apply for the release of a Muscovite card only online on the portal

From December 1 [2] , you can apply for the manufacture of a Muscovite card only in electronic form on the portal mos.ru. Thanks to the transfer of the service to the online format for issuing a card, you do not need to come to the centers of public services once again: you can send an application at any convenient time, and the progress of its consideration will be visible in your personal account. Read more here.

From 2023, it will be possible to obtain data on financial and personal accounts only online

From 2023, it will be possible to obtain information on the state of the financial and personal account, reconcile payments and settlements, and use the advice of specialists on these issues only online. This was announced on November 17, 2022 by the Deputy Mayor of Moscow for Economic Policy and Property and Land Relations Vladimir Efimov.

The service for reconciliation of financial and personal accounts (FC) under lease or sale agreements for non-residential premises and land has been operating on the mos.ru portal since 2015. However, some services, for example, to obtain a printed form of the state of the account or explanations on issues in this area, are also provided when you personally visit the "one window" service of the Moscow City Property Department.

{{quote 'The service of reconciliation of financial and personal accounts is the most popular in the property and land sphere. Every year, citizens and entrepreneurs turn to it about a million times. We strive to make it easier for citizens to access our services and services so that they can get the information they need anywhere time. Therefore, from 2023, we will completely transfer interaction on issues related to account reconciliation to the online format, - said Vladimir Efimov. }}

Using the PS reconciliation service, you can find out about the status of the personal account, and then in the "My Payments" service, make a payment or set up auto payment in a couple of clicks. In addition, all tenants who took advantage of the anti-crisis support measure and postponed property and land payments can control the balance of the unpaid amount. The service also allows you to order a printed form of an extract from a financial and personal account, which includes information about accruals, payments received, balance on the balance sheet, debt. In the near future, there will be a payment schedule under purchase and sale agreements.

The transition to a fully electronic format of interaction will be carried out gradually. Since November 14, they stopped issuing printed forms in the service of "one window." From December 2022, full-time service to legal entities and individual entrepreneurs on reconciliation of settlements under lease or sale agreements will cease. From January 1, 2023, the city will switch to full online interaction with all counterparties, including individuals.

If you need the help of a specialist in matters related to reconciliation of financial and personal accounts, applicants can use online advice. As of November 2022, 16 temporary slots per week are available for recording, and from 2023 the number will increase to 130. You can communicate with a specialized specialist using any electronic device, "said Maxim Gaman, Minister of the Moscow Government, Head of the City Property Department.

As explained in the Department of Information Technologies of the city of Moscow, in order to make an appointment for a consultation, it is enough to find "An appointment for a consultation and a personal appointment in an online format" on the portal mos.ru in the service catalog. Further, in the section "Department of Urban Property of the City of Moscow" find the topic of interest, as well as indicate the appropriate date and time.

A special project on cybersecurity rules on the Internet has mos.ru launched on the portal

A special project "Internet Security: How to Protect Yourself and Loved Ones" has opened on the mos.ru, in which you can learn about the rules for working on the Web. This knowledge will help protect various data, money and personal information. Read more here.

Ability to log in by QR code

A simplified method of authorization has appeared on the portal mos.ru. You can now access it to city services and services using a QR code. This reduces authorization time and is more convenient for users than the standard login method when entering a login and password. Read more here.

The ability to issue a virtual debit card "World"

mos.ru users have the opportunity to issue virtual a debit card of the national payment system World"." It is released for free, on average it takes less than a minute. After registration, the card can be immediately used to pay for city services along with alternative payment tools presented in the "My Payments" service. More. here

Opportunity for legal entities and individual entrepreneurs to find and pay bills

Legal entities and individual entrepreneurs will now be able to quickly find unpaid bills thanks to the appeared widgets in the "My Payments" service on the portal mos.ru. This was announced on September 14, 2022 by DIT of Moscow. Widgets for searching for UIN and vehicle data are already available to businesses: previously, these features became available to individuals.

As of September 2022, more than 430 thousand companies and individual entrepreneurs are already using electronic services and services of the mos.ru portal. From January 2022, they can pay invoices under sales contracts, transport taxes, rent bills for non-residential premises related to cultural heritage sites, and many other services online. The presented widgets of the "My Payments" service on the mos.ru will make it easier for them to find and pay for charges. This will also eliminate the risks associated with late payment of bills, - explained Vladimir Novikov, director of the Department for Support of Citywide Payment Systems in the Department of Information Technologies.

Searching the widget "Account by UIN" will help you find and pay the bill if it is not displayed among those automatically found. The unique accrual identifier consists of 20 or 25 characters and is indicated on the paper version of the account. The UIN number must be entered in the widget that opens. Clicking on the "Find" field will open a window with account parameters. To pay the found invoice, you need to add it to the "Invoices for payment" tab by clicking on the "Add to payment" field.

If there is no data on the vehicle in the corporate office of an individual entrepreneur or legal entity, the Certificate of Vehicle widget will help you find unpaid fines after entering the data in the opened form. To do this, it is enough to indicate the number of the car, the series and number of the registration certificate and the type of vehicle.

After filling in, the outstanding fines found will be displayed. You can pay them using the "My Payments" service. You can also save data in the widget if necessary so as not to re-enter it in the future.

For more convenient use, the widgets "Certificate of Vehicle" and "Account by UIN" are statically fixed on the right in the "My Payments" service and, regardless of the movements of users along the page, are automatically displayed each time you navigate.

In the "My Payments" section, entrepreneurs can find and immediately pay more than three thousand types of bills for different types of services. Among them, for example, the rental of non-residential premises related to cultural heritage objects, accounts under contracts of sale, trade fees, transport taxes, etc. The list of bills available for payment online will constantly expand.

The number of mos.ru users - more than 15 million people

The Moscow digital ecosystem is already used by over 15 million people - more than the entire population of the capital. They signed up for mos.ru and got a single Mos ID account. It provides access to more than 380 online services and services, as well as 150 digital resources of the city. This was announced by Sergei Sobyanin on his page on the VKontakte social network. Read more here.

Updating Search Work

The search has been updated on the mos.ru portal. After receiving a request from the user, he issues even more text prompts and links. In addition, the history of requests is now saved, but if desired, this function can be disabled. Additional features will allow you to find the necessary services and services on the mos.ru in just a few clicks. In addition, it is now more convenient to look for special projects and city news on topics of interest. This was announced on February 17, 2022 by the Department of Information Technologies of the city of Moscow.

{{quote 'Updated design, tooltips, and links are tools created to predict a user's request even when they are just beginning to type it in a line. We can say that the search engine began to understand with a half-word. Now he knows how to issue even more quick answers and save the history of requests, and thereby he saves Muscovites time. Even if the line is empty, the search engine will show the three most popular queries in the last month. For February 2022, these are the services' Electronic diary of a schoolboy ',' My payments' and 'Recording in circles, sports sections, houses of creativity'. Tips are accompanied by links, which means that the user can immediately go to the section, project and service of interest to him, to the news page, - said Boris Frolov, deputy head of the Moscow Department of Information Technologies. }}

To evaluate the capabilities of the search bar, click on the magnifying glass icon in the upper right corner of the main portal page mos.ru. It is enough to start typing a word, and the search engine will immediately give hints. For example, if you write "export," the system will provide links to the service "Export of unnecessary things" and to news about this service, and if you drive the "clinic" - to the services "Attachment to an adult polyclinic" and "Attachment to a children's polyclinic," instructions "How to attach to a polyclinic." At the same time, the search engine continues to study, its knowledge base is supplemented with hints.

And for those who constantly use a specific service or service on the mos.ru, an option will be useful - saving the search history. The portal remembers a two-month history (or up to 300 recent requests if a person often works with search). In the future, checking this story, the system will guess the request from the very first letters. It will offer a "favorite" service or service, highlighting it in color. In addition, the last three queries appear below the search bar, even if it is empty.

It is important to remember that the search history is saved only after authorization on the portal. And if such a function is not needed, then it is easy to disable it. To do this, you just need to click on the "Do not remember your search history" button, which is under the list of the most popular requests. At any minute, the option can be turned back on.

Another change is the ability to select a search area in a specific section of the portal. For example, if a user is looking for articles about upcoming exhibitions in museums, he needs to go to the "Poster" section, click on the magnifying glass, enter the word "museums," click on the "Everywhere" button (this is a search throughout the portal) or "Poster" (search exactly by the section where he is). The same principle applies in all sections: "News," "Services," "Instructions" and others.

A full account is required to have access to all portal features.

2021

Muscovites used services and services mos.ru more than 2.5 billion times

Moscow at the end of 2021, it took first place Russia in the share of residents receiving state municipal services in electronic form. This was announced on April 26, 2022. Complex of economic policy and property and land relations of the city of Moscow (KEPiZO) As of April 2022, according to the, to data Rosstat 97.5 percent of Muscovites use the digital capabilities of the capital. Over the past five years, this figure has increased by more than 30 percentage points, said the Deputy Mayor of Moscow. Natalia Sergunina

Such growth is primarily associated with the development of the digital ecosystem of the capital. In 2011, Moscow was the first in Russia to provide government services online. As of April 2022, more than 14.5 million personal accounts have already been registered on the mos.ru portal. During the entire operation of the resource, Muscovites have used its services and services over 2.5 billion times. The most popular of them are in urban mobile applications, - said Natalya Sergunina.

She added that as of April 2022, more than 380 different services and services are presented electronically on the mos.ru.

In 2021, several fundamentally different services appeared on the portal - this is an appointment with a notary, issuing a single online reading ticket, renting city spaces and sports areas, several additional services in the super service for participants in the renovation program and transferring information about the verification or replacement of water meters. In addition, Muscovites can now apply and order food in the dairy kitchen electronically. On the mos.ru, you can choose a convenient schedule and place of issue, and get products at the milk dispensing point in the electronic direction.

The city is completing the digitalization of public services in the housing sector. As of April 2022, out of 13 services, four are presented on the mos.ru portal, but in the near future the remaining nine will also be transferred to electronic form. Muscovites can privatize an apartment online, transfer a room from residential to non-residential and vice versa, register for housing and make changes to the accounting case, and order certificates of housing rights registered before 1998, - this is the most popular service, every year it is applied for about 30 thousand times, - said Vladimir Efimov, Deputy Mayor of Moscow for Economic Policy and Property and Land Relations.

Statistics show that every year citizens are increasingly turning to online services and services to solve everyday issues and interact with the city. In 2021, they were used over 472 million times, which is 65 million more than a year earlier.

Traditionally, the most popular electronic services are social services, which are associated with the daily needs of citizens. In the first quarter of this year alone, Muscovites turned to the electronic diary more than 68 million times, more than 21 million times took the opportunity to make an appointment with a doctor or reschedule and cancel the appointment, more than 40 thousand people enrolled their children in kindergarten, more than 30 thousand times signed up for a medical examination to obtain automobile rights, Elena Shinkaruk, chairman of the Moscow State Services Committee, said.

Increase in demand for electronic public services for business by 2 times

On April 18, 2022, the Complex of Economic Policy and Property and Land Relations of the City of Moscow (KEPiZO) reported that legal entities and individual entrepreneurs used online services and services on the capital's mos.ru portal over two million times following the results of the past year. The most popular business representatives remain services in the field of property and land relations, construction and transport.

"The online format of obtaining services saves entrepreneurs time, allowing them to focus on developing their business. Last year, companies and individual entrepreneurs took advantage of the opportunities of the digital ecosystem of Moscow over two million times. Compared to 2020, this figure has doubled. The number of useful services and services on the mos.ru is constantly increasing. In mid-April 2022, you can apply for a subsidy, apply for a license or send documents for business registration, "- told Deputy Mayor of Moscow Natalya Sergunina.

As the vice-mayor noted, more than 200 services and services for entrepreneurs are available on the mos.ru, and the total number of registered corporate personal accounts exceeds 420 thousand.

In terms of the number of appeals in 2021, among the capital's businessmen, the reconciliation service of financial and personal accounts of the City Property Department was especially in demand - it was used about 950 thousand times.

"The service is intended both for tenants of urban real estate and for buyers of non-residential premises. It makes it possible to promptly obtain basic information about financial and personal accounts, for example, about the current rate of rent and credited payments, obtain details of account transactions for the selected period, and request an act of reconciliation of settlements. In 2021, the service was modernized, as a result, businessmen had the opportunity to pay bills directly through mos.ru. Since the beginning of 2022, entrepreneurs have used it more than 327 thousand times, "- said Vladimir Efimov, Deputy Mayor of Moscow for Economic Policy and Property and Land Relations.

In second place is the service of issuing passes for the entry of freight transport, it was used more than 600 thousand times. The list of demanded services also includes an online appointment for an appointment with specialists, Moscow Committee for Pricing Policy in Construction and State Project Inspection an application for a control and geodetic survey, registration of orders for excavation, provision of trade a place at weekend fairs, registration of self-propelled equipment and obtaining permission for. taxi activity These services were used a total of about 300 thousand times.

As noted in the metropolitan Department of Information Technology, last year more than 20 online services for legal entities appeared on the mos.ru. On the portal, you can now apply for a short-term lease of urban premises, the inclusion of a summer cafe in the placement scheme, receiving a subsidy to compensate for the cost of purchasing equipment and interest on loans. You can also issue a parking permit for car sharing.

Since February 2022, legal entities and individual entrepreneurs have access to payment of bills in the "My Payments" service on mos.ru. With its help, you can pay for about five thousand different services. In the service, you can find out about existing debts and see the payment history.

To search for accounts in the office of a legal entity, TIN and CPP must be indicated (only TIN is required for individual entrepreneurs). In addition to automated accrual retrieval, entrepreneurs can also pay bills using a unique accrual identifier (UIN).

Services and services for business are located in a common catalog. For the convenience of users, they were distributed into appropriate categories: for example, construction, reconstruction and repair, land and real estate, transport and attractions, advertising, trade and catering. Users authorized in the corporate office of a legal entity or individual entrepreneur can receive electronic services.

The corporate office operates as a single platform for all employees of the same organization who have an electronic signature. Here you can track the status of the company's applications for public services, pay bills, learn about the nearest deadlines for paying taxes and receive other useful information.

You can create an organization office on the mos.ru using a qualified electronic signature.

Availability of two video consultation formats

The capital has improved the service of video consultations with specialists from centers of public services and city departments. This was announced on November 17, 2021 by the Moscow Department of Information Technologies (DIT). The entire process of receiving the service - from making an appointment to holding a meeting - is now available on the portal mos.ru. The service was also supplemented with useful functions, said Deputy Mayor of Moscow Natalya Sergunina.

Previously, you could make an appointment in the service "Appointment to the center of public services and OIV." Users were then sent links to other Internet resources where they could join the conversation. Now we have created a special page - "Appointment for consultation and personal reception in online format," and videoconferences are held on mos.ru.

The service helps citizens save time. To get individual advice, it is not necessary to come to a specialized institution. Now this option has become even more convenient: you can choose a date and time, make a personal appointment and talk with a specialist on one site - the capital's portal, mos.ru said Natalya Sergunina. Her words are quoted on the portal mos.ru.

Two more functions have been introduced into the service. So, 24 hours before the appointed time, mos.ru will remind you of the upcoming meeting. The notification will be automatically sent to your personal account and email. It will also indicate a link to the video conference. In addition, during an online consultation, it is possible to send documents to a specialized employee that relate to the topic of discussion. To do this, you only need to scan or photograph the papers in advance, and then upload them to the service right during the video conference.

To record a consultation, go to the "Services" section on the mos.ru portal and open the "Documents" category. Next, you need to click on "Personal documents" and find in the opened directory of services "Appointment for consultation and personal reception in the online format."

In total, two formats of online meetings are available: a consultation with an institution specialist, where you can find out about the provision of public services in Moscow, and a personal reception from the head of the department or his authorized representative.

After the user decides on the format, he will need to fill out an electronic form. First, you should select the department and topic in the list, then - a convenient date and time. In the application, you need to indicate your last name, first name, patronymic, date of birth and contact details. If this information is already in your personal account, the form will be filled out automatically. It is also necessary to outline the question of interest - this will help the employee of the institution to carefully prepare for the reception. The system prompts you to attach documents on the topic. The maximum number of additional files is 10.

When applying for an online appointment, the entrepreneur needs to clarify the details of the company (its name, TIN, OGRN and contacts). If the information is already available in your personal account, they will be transferred to the online form. Users can mos.ru cancel the recording if necessary.

Services for participants of the renovation program

On October 26, 2021, the Moscow Department of Information Technologies announced that two additional services are available for participants in the renovation program at the mos.ru - an entry for inspecting the apartment and an entry for concluding an agreement if they have decided on the choice of an apartment. To use them, you must be a registered user and have a full account.

Electronic services are part of the service "Assistance in moving within the framework of the renovation program." Thanks to the service, new settlers can remotely declare the need to eliminate construction defects, order the services of a loader, use personalized instructions for moving, make an appointment with a notary, and also receive regular messages about all stages of resettlement. During the project, more than 200 thousand electronic notifications were sent to residents. Notifications come to your personal account on the mos.ru, by, in e-mail SMS the message and in " application. Moscow explained Sergey Levkin, head of the Department of Urban Planning Policy of the city of Moscow

As noted in the Department of Information Technologies of the city of Moscow, one of the most popular online services among new settlers is still the instruction "Moving under the renovation program." More than 154 thousand Muscovites have already turned to her.

In order to use the services, you must be a registered mos.ru user and have a full account.

Thanks to online services, residents will be able to manage their time, plan two more important stages in advance as part of the resettlement and quickly receive answers to their questions without unnecessary visits and calls. In the future, we plan to translate even more services into electronic format, which will make it easier for new settlers to move to another house. told Evgeny Kozlov, First Deputy Chief of Staff of the Mayor and Government of Moscow

Participants in the renovation program can sign up online for a housing inspection only after receiving a letter from the Moscow Department of City Property offering an apartment for moving. It will come to the user's personal account in advance for mos.ru, and will also be handed over in person the day before the start of resettlement of the house. If the tenants do not stay in the apartment, a letter with a proposal will be put in the mailbox.

To receive an online service, you need to log in to the mos.ru portal, and then in the "Housing, housing and communal services, yard" section of the services catalog, click on the special "Renovation" tab and select "Registration for inspection of the apartment as part of the renovation program." On the page that opens, you must specify the date, free to inspect the apartment, and the time. The entry is open for the next seven working days.

After sending an application to the user in his personal account on the mos.ru and email will receive a notification of confirmation of the record. At the appointed time, he needs to come to the resettlement information center. The address of the center is indicated in a letter from the City Property Department proposing another apartment. It is required to take with you a passport and other original documents indicated in the letter of the department. A resident can come to inspect the apartment alone or with his family.

If you like the proposed apartment, you must submit a consent statement and a set of documents.

After receiving a notification in your personal account on the mos.ru about the readiness of the draft contract, new settlers can use the online service "Record for the conclusion of the contract under the renovation program." It is also located in the "Renovation" tab of the "Housing, housing and communal services, yard" section of the catalog of services for residents.

On the page that opens, you can select a free date and time. The entry is available for the next seven working days. The user will see the notification of the meeting in his personal account on mos.ru and on e-mail. The contract for another apartment is signed at the information center for resettlement by all copyright holders of the residential premises. You must have the original identity documents with you.

Not only the owner or tenant of the living space who applied, but also other copyright holders (if any, as well as if they are registered on the mos.ru portal and have a full account) receive a notification of an appointment to the resettlement information center.

When the apartment being resettled has several copyright holders and some of them are not registered on the mos.ru (or there is no full account), the owner or employer who booked an online appointment at the resettlement information center is obliged to notify the rest of the upcoming visit. He must inform other copyright holders about the date and time of the scheduled meeting.

Muscovites who do not have the opportunity to sign up online can always contact the resettlement information center in person or call the phone number indicated in the letter of the Moscow Department of City Property with an apartment offer. This letter also contains information about the center's schedule. Specialists will answer all questions that arise during the move.

Since 2019, the service "Assistance in Moving within the Framework of the Renovation Program" has been supervised by the Complex of Urban Planning Policy and Construction of the City of Moscow, the Residential Development Renovation Fund, and the Departments of City Property and Information Technologies of the City of Moscow. The housing renovation program, approved in August 2017, provides for the resettlement of more than 350 thousand apartments in 5176 houses.

Start Job Search Service

On October 19, 2021, it became known about the launch of a job search service on the mos.ru portal. As part of this electronic service, applicants can attach their resume to the application, including on other sites. Read more here.

Ability to connect auto payments to pay rent for city real estate

On the mos.ru, you can connect auto payments to pay for the rental of city real estate. This was announced on October 18, 2021 by DIT of Moscow.

Users will receive automatic notifications about connecting and disabling auto payment and other information by email or SMS.

Now users of the "My Payments" service on the mos.ru can set up automatic payment for financial and personal accounts (FC) for renting city real estate. The expansion of functionality will allow Muscovites to easily control their accounts and be sure of timely payment.

For users, it will be especially convenient to pay the accruals on the PS rental and sale of city real estate without penalties for late payment of the bill (within five calendar days after the invoice is issued). Connecting auto payment is a joint project of the Department of City Property and the Department of Information Technologies of the city of Moscow.

The processes of selling urban property have already been translated into digital form. The mos.ru also presents state services in the property, land and housing spheres. This service will make life much easier for our counterparties. Many of them miss the deadlines for making payments by chance and therefore are forced to pay penalties. Now payment will take place automatically, and the user will only have to control the process, - said the head of the City Property Department Maxim Gaman.

Dmitry Ivanov, Deputy Head of the Information Technology Department, noted that auto payment is convenient: you do not need to spend time paying the bill and remember when you need to make the next payment. The new opportunity is available for invoices that are issued for individuals by SNILS identifier, and for individual entrepreneurs - by TIN. In this case, the invoice will be automatically sent to the payer and will be displayed among other invoices for payment on the My Payments service page.

In addition, users will receive automatic notifications about connecting and disabling auto payment, execution errors, insufficient money on the card by email or SMS.

You can use the function in the "My Payments" section: after payment of invoices, the "Connect Auto Payment" button appears on the payment result page. After clicking on the "Connect Auto Payment" button, a window will open for setting parameters. The name of the auto payment will be displayed here (for example, "Rent for non-residential premises," "Payment of penalties under a lease agreement for non-residential premises"), the name of the organization that issued the invoice, as well as information about the payer (document number for which the invoice was issued). In the window, you will need to set the conditions for automatic payment of a specific service - specify the maximum invoice amount and the maximum amount of debits per month.

AutoPayment can only be set up for a credit card. Users can select a previously saved card on the mos.ru or specify the details of another bank card. AutoPayment will be connected after its owner is authenticated. To receive notifications about the payment of bills, you do not need to additionally confirm the data - the service itself will find the invoices for SNILS and TIN specified in the user's personal account, and will automatically pay them for an amount not exceeding the threshold set by the user.

The receipt of payment can be viewed or downloaded by clicking on the link from the letter in your personal account on the mos.ru.

If there is a lack of funds on the bank card, the user will be sent a corresponding notification. AutoPayment will turn off automatically if you fail to debit money to the payment account several times.

Moscow City Hall will give police photos of users mos.ru

On October 13, 2021, it became known about the contract that the Moscow government concluded to finalize the portal mos.ru. The essence of the project is that all uploaded photos of users of public services are transferred to the facial recognition system, to which the police have access. Read more here.

Ability to check the identity of an employee of the State Inspectorate for Real Estate

Residents of Moscow can now check the identity of an employee of the State Real Estate Inspectorate and the legitimacy of his actions using a QR code that appeared in their official certificates of the updated format. The State Inspectorate announced this on September 18, 2021. When scanning the QR code, the user will open the page of the mos.ru portal, which reflects the current status of the inspector of the control department.

We regularly receive many letters, calls from citizens and representatives of various organizations with a request to confirm the identity of the inspector and the legality of his events. Therefore, our task was to simplify this procedure as much as possible and at the same time exclude the likelihood of surveys by unauthorized persons, as well as inspectors during the period of temporary disability, vacation or after dismissal, "said Vladislav Ovchinsky, head of the State Real Estate Inspectorate.

{{quote 'This service will allow Muscovites to quickly confirm the authority of the inspector, as well as protect them from fake documents and fraudulent actions. If the person presenting the certificate does not have the authority to carry out the check, information about the invalidity of the document and official contacts of the State Inspectorate for Real Estate will be displayed on the screen, where he can report this in any convenient way, the press service of the Moscow Department of Information Technologies noted. }}

As noted in the State Inspectorate for Real Estate, the status of the document will be displayed on the screen (really/not really/temporarily not really), the user will see the inspector's data: his name, place of work and certificate number, which will confirm the legality of the visit. It is not necessary to reconcile data on the identity and on the portal. If they do not match, the presenting certificate does not have the authority to carry out verification, information about its invalidity will be displayed on the screen.

The State Inspectorate for Real Estate was the first control department to provide inspectors and other employees with certificates with a QR code. In the future, the change may be applied to the certificates of representatives of other regulatory authorities.

2020

The first notifications about the results of the charity service

Residents of the capital who donated to charity using the service on the mos.ru portal were sent the first notifications about the results of its work. On December 14, 2020, the Moscow Department of Information Technologies (DIT) announced. They provide information on the number and amount of transfers, as well as on the distribution of funds between participating funds. Deputy Mayor Natalya Sergunina told about this.

{{quote 'Citizens will receive such notifications with a report on the service on a regular basis. As of December 2020, 15 charitable organizations have joined the project. The number of donations has already exceeded three thousand, their average size is more than 200 rubles, - said Natalya Sergunina. Her words are quoted on the portal of the Mayor and the Government of Moscow. }}

The charity service was launched on the portal of the Mayor and the Government of Moscow mos.ru in mid-October 2020. You can use it on the "My Payments" page by selecting the fund's program and the amount of transfer in the "Charity" block. Among the partners of the service are funds that support seriously ill children and adults, people with disabilities, the poor, as well as helping homeless animals.

Funds that have been conducting socially significant activities in the capital for more than a year and are in the register of charitable organizations in Moscow can connect to the service. To simplify the connection procedure as much as possible, step-by-step instructions have been developed for benefactors. It is published on the website "Soulful Moscow."

The Moscow government constantly supports charitable initiatives. In 2020, the total amount of support for charitable foundations and organizations in the capital exceeded 300 million rubles. Of these, 67.6 million rubles were allocated as part of the Moscow Mayor's grant competition for socially oriented non-profit organizations.

Optimization of payment process for public and commercial services

The mos.ru portal has simplified the process of paying for government and commercial services. This was announced on November 2, 2020 by the Moscow Department of Information Technologies (DIT). Now users do not need to enter bank card details, mobile phone number or e-wallet at the time of payment. Just save them in advance in the "Payment methods" section of the "My payments" service.

We continue to improve the functionality of the "My Payments" service to make it even more convenient for citizens. You can now save the desired debit source to the mos.ru. So the payment process will become even faster. This function is safe: personal data users are protected by the payment service operator. In addition, with each debit, it will be necessary to confirm the transaction, - said payment systems information technology Moscow Vladimir Novikov, director of the citywide support department in the Department.

The Payment Methods section is located at the top of the My Payments panel next to Accounts Payable, Auto Payments, Payment History, and more. It displays payment methods that the user has already saved. There are also fields here to add new ones. When the payment process begins, the "My Payment Methods" window will appear on the computer or smartphone screen. Here the system will offer the user a payment card, mobile phone number or electronic wallet.

When saving a credit card, you only need to enter its number and expiration date. Card details are reliably protected by the payment service operator, taking into account the requirements of international payment systems and security standards (PCI DSS). In addition, you will need to confirm the transfer from the account. First, you need to enter a three-digit security code (CVC/CVV), after which the user will be redirected to the bank page . Here you should specify a one-time security code - it will come in SMS to the mobile phone number that is attached to the card.

If the user prefers to pay for services from the mobile phone account, he will receive an SMS message. It will indicate the name of the service and the amount written off. To confirm the translation, send a message with any character to choose from in response. And when paying bills through an electronic wallet, the "My Payments" service will automatically open the page of the system where you need to pass authorization.

With the help of the "My Payments" service on the mos.ru, you can pay for almost all state and municipal services that are provided in Moscow. These are bills for kindergarten, educational and communal services, fines and much more. The service also provides payment for commercial bills - for communication services, the Internet, television, and so on.

To start using the service, you need to log in to the mos.ru and indicate in your personal account the full information on which the automatic search for accounts will be carried out. If the information is insufficient and the payment is not found, you can search for a unique accrual ID. If necessary, users can print or download a receipt for payment by clicking on the account name and opening detailed information. All paid receipts are saved in the My Payments service in the Payment History tab.

In addition, in the service you can set up auto payments to replenish the personal account "Moskvyonok," pay for kindergarten, utilities and a home phone. Auto payments allow you to control important and regular bills and pay them in a timely manner. You can set automatic payment for specific month dates or billing days. Confirmation of payment will come to e-mail and SMS. In early October, the service became able to create templates for down payments. These are forms with pre-filled details and amount. Thanks to them, users do not need to spend time filling out data to pay repeated bills.

Since the beginning of 2020, with the help of the service, citizens have paid for various services more than 5.4 million times.

Availability of Electronic Health Record

The electronic medical record (EHR) became available to Muscovites in January 2020 on the mos.ru portal and in June of the same year in the EMIAS Info mobile application.

Mobile application "My Moscow"

Main article: My Moscow

"My Moscow" is the official mobile application of the mos.ru portal, which allows citizens to use city services and services.

Links

Portal link