My Moscow

Main article: Mobile applications

"My Moscow" is the official mobile application of the mos.ru portal, which allows citizens to use city services and services. For example, with its help, you can make an appointment with a doctor, pay for a kindergarten or housing and communal services, transmit readings of water and electricity meters, check how the child is studying at school and get advice from the operators of the Citywide Contact Center.

2024

Create Transport section

Muscovites have become available an updated version of the official application of the mos.ru portal "My Moscow." This was announced by the Department of Information Technologies of Moscow (DIT) on October 16, 2024. So far, it has been offered to test the pilot audience of regular users. In the updated version, for the convenience of citizens, all services are combined into thematic sections dedicated to different areas of life: family, health, home management and others. The main news of the city can now be found in the "stories" format on the main page of the application, and the "Events" section will help not to miss important notifications.

"My Moscow" is one of the most popular city applications. Since 2019, residents have used its services over 101 million times. We continue to develop the application based on the opinion of regular users. Combining services on thematic sections, as well as placing widgets with up-to-date notifications on the main screen will allow citizens to even more conveniently use electronic services and services of the capital, "said Boris Frolov, Deputy Head of the Moscow City Information Technology Department.

You can now transfer meter readings and view information about previous calculation periods under the "Home" section. In addition, here the user can find out how much water he used in the current month and compare the amount with the indicator for the previous period - this will allow you to estimate the water consumption.

The "Family" section contains services that allow parents to quickly find out when the child came to school, in which lesson at the moment, what grades and homework they received. Thanks to this, parents can see the full "picture of the day" of the child at school. In addition, in the section you can see the schedule, as well as find out about estimates for the quarter, trimester and for the year. Information on academic performance will be displayed in the form of a graph, which will allow you to observe the dynamics of academic performance. In addition, in the section you can control the balance of the Moskvyonok card.

In the "Health" section, users can schedule a visit to the clinic for themselves and their loved ones, find out the date and time of the next appointment with the doctor, as well as the address of the clinic, get up-to-date information about referrals for diagnostics, appointments and procedures. It also stores medical appointments and prescriptions written by a doctor. Access to all these features is provided by special widgets: "Appointment with a doctor," "Directions," "Prescriptions."

In addition, this version has created a special section "Transport," which allows you to manage information about the user's personal vehicles. Here you can check and pay fines, manage parking, and if necessary, find out information about the evacuation of the car.

The "Payments" section combined tasks and services related to financial transactions: in it you can pay for a single payment document, the Internet, replenish the "Troika" card, the personal account of the "Moskv yonok" card and much more. DIT recalled that batch payment of bills is available in "My Moscow," thanks to which you can make several payments at once in a couple of clicks. Users can also donate to mentees of non-profit organizations and trusted foundations using a charitable service.

You can track statuses and additional information on service applications and support calls, as well as learn about significant city-related events in the Events section. Notifications can be filtered by category depending on the areas of life they concern, such as family, transport or health, which helps you find the information you need faster.

The search function has also become more convenient. Thanks to the update of algorithms, the search now selects the most suitable results by synonyms, analyzes complex sentences and query context. Users can find information not only by exact matches with the request, but also by similar terms and expressions, which makes the search more flexible and informative.

Ability to pay bills using the SBP

Users of the My Moscow mobile application can now pay bills using the Fast Payment System (FPS). This was reported on July 23, 2024 in the Department of Information Technologies of the city of Moscow. Earlier, such an opportunity became available to Muscovites on the portal on mos.ru and in the Moscow Public services application.

Payment of bills is one of the most popular opportunities in the My Moscow application: since the beginning of 2024 alone, citizens have used it over 1 million times. For the convenience of users, we added the Fast Payment System to the list of payment tools, which allows you to make a payment quickly and without entering card data, "said Boris Frolov, Deputy Head of the Moscow City Information Technology Department.

In the application "My Moscow" you can pay bills for housing and communal services, circles, a kindergarten and a group of extended days, permits for resident parking, fines and much more. Invoices are displayed in the Payments section. You can pay for them using a bank card, Fast Payment System, or your phone balance. When choosing payment through the SBP, a list of banks will be displayed on the screen. After the payment is successful, the mobile application will automatically redirect the user to the payment results page, where the payment receipt will be available. SBP allows you to make payments without commission, as well as receive cashback in the amount of 1% of the invoice amount.

To get cashback when paying bills through the SBP, you must first register in the loyalty program on the vamprivet.ru website or in the mobile application "Hello!" Cashback will automatically come to the account from which payment was made through the SBP.

2023

Voice Assistant Name Appearance

The voice assistant of the "My Moscow" application has a name. Residents of the capital for several weeks voted in the project "Active Citizen" for the best of five options: "Mos," "Moscow," "Masha," "Katya" and "Anna." More than 175 thousand citizens took part in the voting. Most of the votes received the name Moscow. This was announced by the Moscow Department of Information Technologies (DIT) on June 15, 2023.

Voice the assistant is still working in test mode, but already in June 2023 it processes tens of thousands of requests per month. We plan to teach it new scenarios for interaction with users and in the future make it available not only in the My Moscow application, but also in other digital services in the city. Now, thanks to the residents, they virtual assistant have a name. This will help make it more recognizable and convenient for interaction, - said information technology Moscow Boris Frolov, deputy head of the City Department.

At the first stage of voting, residents offered their own name options for the virtual assistant. The main criteria were brevity, euphonicity, easy pronunciation, and association with Moscow or Russia. Also, the name could not coincide with the names of other voice assistants. More than 60 thousand options came from the townspeople, of which the five most popular were chosen.

More than 46 thousand votes were cast to the name of Moscow. About 45 thousand votes were given the Mos option, and 36 thousand users preferred Masha's name. The name Katya gained 14 thousand votes, and Anna - 13.6 thousand.

A virtual assistant helps you get city services. For example, with its help you can transmit the readings of water and electricity meters, learn about the success and homework of a child at school, make an appointment with a doctor or pay bills. You can also talk to him on everyday topics.

To recognize questions and find answers, the voice assistant uses artificial intelligence technologies. When the user clicks on the microphone icon and asks a question, the robot converts it into text, and the neural network looks for an answer in the knowledge base. Then the voice assistant answers the question, displays the necessary information or a window on the screen to receive the service. If the query was formulated incomprehensibly or not completely, the robot will display prompts.

Availability of hot water shutdown schedule

An online service has been launched on the mos.ru portal, with the help of which citizens can find out when there will be no hot water in their homes. The hot water shutdown schedule is available in My Moscow mobile applications and on the website of the Moscow United Energy Company. Read more here.

2022

Ability to find car fines

Voice Assistant mobile application "My Moscow" learned to find. automobile penalties This was announced on July 15, 2022. Moscow Department of Information Technology (DIT)

To do this, just click on the microphone icon in the application and voice your request. The voice assistant will independently find fines and show them to the motorist. Previously, this information could only be obtained manually by opening the Search and Payment of Fines service in the Services section.

The voice assistant is still in test mode and is available to 50 percent of users. It processes requests from eight to twelve thousand people every month. The robot is constantly trained in order to become even more convenient and useful for users. Now he knows how to find unpaid fines from the traffic police. The virtual assistant is looking for them according to the series and number of the driver's license or certificate of registration of the vehicle indicated in the personal account on the mos.ru portal - the data of the mos.ru and the mobile application "My Moscow" are synchronized, - said Boris Frolov, deputy head of the Moscow Department of Information Technologies.

To check for unpaid fines, click on the blue microphone icon in the lower right corner of the main screen of the application and voice the request in free form. For example, the robot will understand the requests "Show fines," "Check fines," "Car fines." It will take less than one minute to search for the robot. It will display the accounts on the screen of the gadget and immediately offer to make a payment. To do this, just click on the "Pay" button. The money will be debited from the mos.ru bank card linked to the account.

If no fines are found on the documents indicated in your personal account, the voice assistant will say: "There are no fines" or "You do not have invoices for payment." Thus, it is possible to check the fines and proceed to their payment in the My Moscow mobile application in just two clicks.

Mobile application "My Moscow" set a record for an active monthly audience

In the first half of 2022, more than 622 thousand new users joined the My Moscow application, which is 38% more than in the same period last year. The active monthly audience of the application doubled compared to the first half of 2021, amounting to a record 900 thousand people. Read more here.

Voice Assistant processing more than 50,000 requests

The voice assistant in the My Moscow application processed requests from more than 50 thousand people, answering 78 thousand questions. This was announced by the Department of Information Technologies of Moscow (DIT) on January 18, 2022.

Recently, with its help, it became possible to pay for utilities and transmit meter readings.

If at the time of launch about 500 people applied for help, then as of January 2022, the virtual assistant processes requests from more than 10 thousand people every month. We are developing a voice assistant for all occasions: it can not only advise users, but also talk to them, - said the press service of the Department of Information Technologies of the city of Moscow.

Also, special attention is paid to ensuring that services are available to all residents of Moscow. The voice assistant provides an opportunity to get public services to those who are uncomfortable using a regular application due to disabilities.

So far, the virtual assistant is available to 50 percent of users. It is enough to voice the question in free form, and the robot will give the necessary information or open a window to receive the service.

The voice assistant can also assist in obtaining a number of services, for example, provide information about the child's school homework, lesson schedule, and planned schedule for turning off hot water. In 2021, it was updated, colloquial phrases appeared in the functionality to improve interaction with users. Thanks to this, the virtual assistant can support the conversation on everyday topics and answer such informal questions: "How are you?," "How is life?," "What are the plans for the future?."

In addition, with its help, you can view the bills for housing and communal services and transmit the readings of the counters by voice. To use this payment method, you need to click on a special icon and clearly pronounce a request, for example, "Show invoices for payment." In order to transmit the readings of the meters, you need to say to the assistant: "Transmit the readings of the meters of water or electricity." Testimony should then be dictated and confirmed.

If the application user has one or more unpaid invoices, the assistant will display the requested information in the dialog or display a window to receive the service on the screen. After that, you can pay one or all bills in the usual way - through the screen of your smartphone.

The voice assistant was developed by the commands of the My Moscow application and the citywide contact center. When a user asks a question in free form, the robot first converts it into text, and then the neural network looks for an answer in the knowledge base. The virtual assistant then answers the question and displays the requested information or a window to receive the service. If the request was formulated incomprehensibly or not completely, the voice assistant will display prompts to the user.

The application for January 2022 has already been installed more than three million times. In 2021, the number of downloads increased 10 times.

2021

Ability to pay all bills in one touch

In the mobile application "My Moscow" you can now pay all bills in one touch. DIT of Moscow announced this on November 3, 2021.

This includes payments for housing and communal services, kindergarten, Internet and much more.

Previously, such a function was available only on the portal mos.ru.

This service saves Muscovites time, the press service of the Moscow Department of Information Technologies noted.

If you used to pay bills separately, moving from one category to another, or gradually selecting payments, now it is enough to go to the "My Payments" section and select one or all accounts found by the application based on the data in the profile.

Previously, it was necessary to confirm each of the payments separately. Now the user just needs to go to the "My Payments" section, select accounts and pay with a credit card. Her details can be saved so that the next time you do not enter them again. All card details are securely protected.

All receipts are saved on the Payment History page. To print them, download them or send them to e-mail, you need to click on the name of the account and disclose detailed information.

The "My Payments" section appeared in the "My Moscow" mobile application in January 2020. The system automatically finds all user accruals based on the information that he indicated in his profile or in his personal account on the portal mos.ru. The number of bills paid through this service has almost doubled since the beginning of the year compared to the same period in 2020.

"My Moscow" is the official mobile application of the mos.ru portal, which started working at the beginning of 2019. Residents of the capital installed it more than three million times. Citizens used the service over 14 million times. The active audience of the application is 750 thousand users per month.

The appendix contains all relevant information about housing and communal services, the performance of children at school. There you can find out how to make an appointment with a doctor, for, PCR-testing research on antibodies and, coronavirus vaccination consult with operators contact center and even check the history car before buying. You can download the application in, and. App Store Google Play AppGallery

Add Phrases for Voice Assistant

voice assistant applications "Mine" had Moscow additional phrases. Now this is a full-fledged virtual interlocutor with whom you can talk about different topics. In addition, he shares his successes with users. This was announced on August 17, 2021. Moscow Department of Information Technology (DIT)

According to experts, the number of devices and services with voice assistants by 2023 will grow by one and a half times. Voice assistants are becoming accessible, effective, and most importantly, ubiquitous. At the same time, the use of voice assistants is no longer limited only to applied tasks: many of them are able to support a conversation or give a recommendation on any issue. That is why we are determined to improve the quality of spoken phrases of the voice assistant in "My Moscow" so that it is even easier and more interesting for users to interact with it. We expect that the spoken format will help citizens learn more about the capabilities of the voice assistant and the services that they can use, "said Eduard Lysenko, Minister of the Moscow Government, Head of the City Department of Information Technologies.

To start communicating with the voice assistant, you need to click on a special icon and voice the question. In response, the assistant will display the requested information or a window for receiving the service.

The virtual assistant can recognize colloquial phrases and answer questions about the application, as well as conduct a full-fledged conversation. For example, you can launch it by pressing a button and asking questions "How are you?," "How is life?," "What are your plans for the future?."

As of August 2021, the virtual assistant works in test mode and is available to 30 percent of users. He can help in obtaining a number of services - provide information about the child's homework at school, the schedule of lessons, the schedule for turning off hot water, as well as suggest how much you need to pay for housing and communal services. In addition, a number of services can be launched by voice.

In the future, users of the My Moscow application will be able to receive most of the services using the voice assistant. At the same time, the usual use of services such as "My Home," "Medicine," "Children at School" will continue.

You can download the "My Moscow" application in the App Store, Google Play and App Gallery. As of August 2021, it has already been installed more than 2.8 million times. In 2020, the number of downloads increased 10 times.

More than 450,000 new users in the first half of the year

In the first half of 2021, more than 450 thousand new users joined the My Moscow application. This was announced on July 26, 2021 by DIT of Moscow. In total, it has been downloaded 2.8 million times since the app launched in 2019.

According to the Department of Information Technology, more than 90 percent of Muscovites actively use smartphones. Many of them are more convenient to solve everyday problems precisely through mobile applications, and not through web versions of services, so Moscow is systematically improving city applications so that it is even more convenient for residents to use the digital capabilities of the capital, and interaction with the city became simple and "seamless" for them. In My Moscow, many everyday services and services of the city are available to users - from making an appointment with a doctor and checking a child's grades to paying bills and car fines. Since the beginning of 2021, users have used the application more than five million times, "said Eduard Lysenko, Minister of the Moscow Government, Head of the Information Technology Department.

Most often, citizens view information about the child's academic performance and his homework, check the final grades and replenish the "Moskvyonok" card so that the child can buy food in the school canteen or buffet. In the first half of the year, these services were used 3.5 million times. Almost 600 thousand times Muscovites made an appointment with a doctor and 2.5 thousand times registered their pets with a veterinarian.

Among other popular functions of My Moscow are the transmission of readings of water meters (more than 970 thousand calls since the beginning of the year), paid utility bills (over 100 thousand times) and transmitted readings of electricity meters (more than 250 thousand times). The number of invoices paid through the My Payments service has almost doubled. In addition, over 77 thousand times, application users checked the dates for turning off hot water.

The application is constantly being improved and supplemented with useful functions. So, at the end of 2020, 25 percent of users got access to the voice assistant, which starts the work of some services and displays the requested information. In addition, for convenience, the portal's charity service is integrated into the application mos.ru. With its help, Muscovites can make an targeted donation to 46 proven charitable organizations.

The application "My Moscow" was launched in early 2019. In April 2021, the number of calls to its services and services reached 10 million times. In the application, Muscovites can receive housing and communal services, information on children's academic performance, as well as make an appointment with a doctor, for PCR testing for COVID-19, an antibody test and vaccination against coronavirus. And also consult with the operators of the contact center and check the history of the car before buying.

On iOS and Android, the My Moscow app is available in an updated form. In 2020, its design has changed, and all sections ("Home," "News," "Payments," "Services," "Search") are now located on different screens in thematic blocks. Users can quickly go to the desired block and watch only those services that are needed right now. A convenient filter has appeared in the "My Payments" section. In April 2021, more than 16 thousand people used the updated payment service.

Payment History Availability

The "Payment History" section has appeared in the "My Moscow" mobile application. This was reported on May 12, 2021 in the Department of Information Technologies of the city of Moscow. This is an archive of city service bills and fines that users paid through the app. Here you can find any payment made from December 1, 2020.

"Now the account archive will always be available on your smartphone. This will help residents quickly confirm payment. With the advent of the section, they do not need to store dozens of paper receipts at home, they will always be available electronically in the My Moscow mobile application, "the DIT press service said.

The Payment History section is displayed in My Payments. Users will be able to quickly find an archive of payments for city services in the categories "Transport," "Housing and Communal Services," "Education" and "Federal Bailiff Service (FSSP)."

Here you can also find and see receipts for payment of a single payment document (EPD), fines, TRAFFIC POLICE energy bills or classes in circles and sections. Moreover, users are available not only data about payments under unified payment documents, but also the EPD themselves in electronic form. All invoices are sorted by payment date. To view the desired one, you need to click on its name. Receipts are stored in the section in file format pdf. They can be downloaded on or phone forwarded through. messenger The archive is displayed on smartphones with any - and, operating system and. iOS Android

2020

Testing the Voice Assistant section

In the city mobile application "My Moscow" in test mode, the "Voice Assistant" section began to work. This was announced on December 25, 2020 by DIT of Moscow.

As the deputy mayor of the capital Natalya Sergunina said, the updated interface helps to launch the process of receiving the service and display the necessary information. To do this, just ask a question with a voice in free form.

In Moscow, as elsewhere in the world, residents' demands for the convenience of digital services are growing. Therefore, urban online tools are constantly being improved. When creating a voice assistant, speech recognition and synthesis technologies were used, which are already used in the capital's contact center. The robot advises Muscovites on a par with operators. As of December 2020, it processes more than 40 percent of calls to hotlines, - said Natalya Sergunina. Her words are quoted on the portal mos.ru.

As the vice-mayor noted, the ability to launch services and receive information using voice is the first stage in the development of the voice interface. The updated section is available in test mode for 10 percent of app users on devices running the operating system. With iOS its help, you can get nine services. Among them are the transfer of readings of water and electricity meters, checking the availability of utility bills, canceling an appointment with a doctor and checking the balance of the personal account "Moskvyonok."

To receive the service, you need to voice the question by clicking on a special icon. In response, the assistant will display the requested information on the screen or a window for receiving the service.

In the future, the functionality will expand. In the future, users of the My Moscow application will be able to receive most of the services completely in the Voice Assistant section. At the same time, the ability to habitually receive services in sections of the application, such as "My Home," "Medicine," "Child at School" and others, is preserved.

The "Voice Assistant" section operates on the basis of two blocks. The former is responsible for speech recognition and synthesis. First, the robot listens to a person and converts his speech into text. At the second stage, the neural network refers to the knowledge base, where it finds the necessary information and sends it back as a response.

The use of speech recognition and synthesis technologies is gaining momentum. A considerable part of searches in search engines is carried out using voice. Services that imitate a person's natural speech are being introduced into individual gadgets.

Availability in Huawei AppGallery

The official mobile application of the mos.ru portal "My Moscow" has become available for download in Huawei AppGallery. This was announced on October 29, 2020 by the Moscow Department of Information Technologies (DIT).

Now owners of the latest Huawei and Honor models will be able to receive the most popular city services and services and find out the news.

{{quote'At the end of October 2020, almost 60% of the active audience of the My Moscow mobile application are users iOS, users Android - about 40%. But since 2019, downloading applications from Google Play has become unavailable to users of the latest Huawei models. So that all owners smartphones have the opportunity to receive city services and services, the DIT team posted "My Moscow" in the Huawei AppGallery application store, and now it is available to residents with any, including the latest models of Huawei and Honor smartphones released since the end of 2019, - said the press service of the Department of the information technology capital. }}

The My Moscow application was launched in early 2019. It has been downloaded more than 1.8 million times since that point. And the number of electronic services that Muscovites received with its help has already exceeded three million.

DIT developers systematically improve the application, complementing it with functions. So, in 2020, it improved the functionality to receive the latest news about the life of the city from the mayor's portal mos.ru. Now users read about what is happening in the city in a special block "News and Events."

In 2020, the "My Payments" section was finalized. It helps the user to be aware of all charges and eliminates the need to search for them. Accounts in it are displayed automatically based on data provided by the user, and are divided into thematic sections, for example, "Housing and Communal Services," "Transport," "Education," "FSSP," which helps to find and pay the desired bill even faster. In addition, now users do not need to separately receive the Unified Payment Document to see how exactly the payment amount was calculated: the electronic receipt became available directly in the application. It can be viewed, downloaded, or sent by mail or using instant messengers.

Also in 2020, it became possible not only to transmit the readings of electricity meters, but also to pay for electricity.

During the COVID-19 pandemic, it became possible for users of My Moscow to sign up for PCR testing, testing for antibodies to COVID-19 and become a plasma donor.

The official website of the Mayor of Moscow mos.ru

Main article: mos.ru Official website of the Mayor of Moscow