Public services (mobile application)

"Public services" is a mobile application of the Unified Portal of State and Municipal Services.

History of development

2023

Ability to use electronic documents as early as 2024

Russians will be able to use electronic documents application in "" Public services as early as 2024, they said. So, Ministry of Digital Development with the help of a special QR code one, it will be possible to be served in and, bank MPSC buy railway tickets and board a flight, as well as purchase certain categories of goods. This was announced on December 4, 2023 by the press service of the deputy. State Dumas RUSSIAN FEDERATION Anton Nemkin

Business reacts to this initiative very positively. Therefore, subsequently, I think, the digital identity card will be applied much more broadly, - said the parliamentarian.

Earlier, the Ministry of Digital Development of the Russian Federation published a draft government decree with the rules for applying a digital passport. So, according to the document, a citizen can provide an identity card through the application, provided that his biometric data is already in the Unified Biometric System. You can also place data yourself through scanning in the mobile application "Public services" of a passport, driver's license, fan passport or pass biometrics in multifunctional centers. Based on the data on the portal, a unique QR code will be formed, which can then be presented upon request.

In different situations, only the necessary data will be displayed: for example, only age or only full name and passport data. How exactly this can be configured has not yet been specified.

There is an opinion that while the scheme sounds difficult and at first the technology will not be popular with Russians accustomed to paper documents, said Anton Nemkin.

Integration with the Bank's Post application

Post Bank implemented the App2App integration of its mobile application own with the application. Public services This was bank announced on November 16, 2023. More. here

Decree on a digital passport from the mobile application "Public services"

The President Vladimir Putin equated the presentation of identity documents in electronic form mobile application "Public services" by providing a paper version of the passport. The corresponding decree on September 18, 2023 was published on the official Internet portal of legal information. More. here

Product authentication appeared on the Public services

At the end of August 2023, the State Public services had the opportunity to verify the authenticity of goods. The new function was told in the Ministry of Digital Development of the Russian Federation.

The ministry recalled that since 2019, Russia has a system of national labeling of goods "Honest Sign." To do this, a special graphic symbol similar to a QR code is placed on the package, in which basic information about the product and information about certificates are encrypted. Now you can read the code of the "Honest Sign" using the application "Public services."

On Public services, it became possible to verify the authenticity of goods

To do this, going to the application, you need to click on the inscription "Goskan" in the upper right corner of the screen. Next, you need to allow access to the camera - this is necessary for scanning. By pointing the camera at the code of the "Honest Sign," you can get information about the product. In particular, the shelf life, manufacturer, weight or volume of the product. Here is a photo of the goods.

Depending on the scan results, the application will show one of three statuses:

• green - everything is in order;
• grey - item sold. If you did not buy it or there are other inconsistencies in the description, you can report a violation in the Honest Sign application;
• Red - The item has not been authenticated, or the system has identified other violations, such as expiration date.

By the end of August 2023, in " application, you can verify the authenticity of the following types of goods:

• drugs
• dairy products
• water
• shoes, fur coats and outerwear
• tobacco
• light industry goods
• cameras and flash lamps
• perfume and toilet water
• Dietary supplements, antiseptics and wheelchairs
• tyres and tyres.

If there is no special marking on the product from the list, you can complain about it in the "Honest Sign" application, which is installed separately, the Ministry of Digital Development said.^[1]

2022

Ministry of Digital Development asks to urgently update the application on Android

On December 27, 2022, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced that users of the Public services application on Android urgently need to update it, since otherwise the program will stop working. It's all about certificates.

Older versions of mobile applications on OS Android will not launch from December 27 [2022]. The update is required to maintain the security of the transmitted data. Turn on auto-update of applications in the device settings - in this case, you will always have the current and working version, - says the Telegram department's channel.

Android users need to update the Public services application

A similar recommendation Ministry of Digital Development applies to the Public services Auto application on the Android OS. To update the software, you need to go to the application store on the device, select "Public services" and "Public services Auto" and click "Update." The apps are available on Google Play, Huawei AppGallery, and RuStore.

It is assumed that the recommendation to urgently update " applications is related to the installation of Russian TLS certificates, support for which was added in the latest version. By the end of December 2022, domestic certificates are also proposed to be used in browsers, but so far they are only in Yandex Browser and Atom. Other web browsers can only be manually installed.

In March, foreign companies began revoking security certificates from Russian sites. When trying to go to the site, users saw a warning about the insecurity of the resource. The transition to Russian TLS certificates will ensure independence from foreign certification centers and guarantee users safe access to all resources, the Ministry of Digital Development reported in September 2022. By that time, the department issued certificates for 7 thousand domain names.[2]

Ability to share documents

August 31, 2022 Ministry of Digital Development of Russia announced the launch of the electronic service "Share Document." It is available in. mobile application Public services

Now you do not need to store photos of documents in your mobile phone. You do not need to store document data and use third-party storage applications. Information on Public services is reliably protected. You can share the document in a few clicks by sending data to yourself or another person through any application on your mobile phone (for example, SMS, email, instant messengers, notes, and more).

For sending, the details of documents from the "Personal documents" section are available:

• Passport of the Russian Federation
• INSURANCE NUMBER OF INDIVIDUAL LEDGER ACCOUNT
• INN
• Certificates (birth, paternity, name change)
• International passport
• Military ID card

Addresses (permanent or temporary registration, actual residence) 3 simple steps to share the document:

• Go to the mobile application "Public services"
• Go to the "Documents" section, select the "Personal documents" item
• Choose a convenient way to send data: an icon in the upper right corner, a long press or a cell shift. You can also share from the details of the document.

Availability of the "Opportunity Navigator" service

September 8, 2022 Ministry of Digital Development of Russia Rosmolodezh and launched the service. " Opportunity Navigator " The service is available in, in browser, and mobile application Public services the cultural part will also be available in the application "." Public services Culture More. here

2021: "Public services" has become the most downloaded application in Russia

"Public services" became the most downloaded application in Russia in the third quarter of 2021. This is evidenced by the data released on October 13, 2021 by App Annie, a mobile data analysis company. Read more here.

2020: Bill on the possibility of receiving all notifications through the EPGU and the mobile application of public services

On May 20, 2020 Ministry of Digital Development, Communications and Mass Media Russia , it announced the development of a bill designed to simplify, speed up and translate into a modern electronic format the interaction of authorities with citizens and organizations. The project provides for the possibility of receiving all notifications through Unified portal of public services or through mobile application public services. More. here

2019: Huawei Pay service connectivity and Huawei store availability

On November 15, 2019, TAdviser became aware that State Public services users were able to pay through the Google Pay service. At the same time, the State Public services Mobile Application has become available in the Huawei store.

So, in addition to paying with a bank card, electronic money, Apple Pay or funds from a mobile phone on the public services portal, you can now use the Google Pay service. You can pay a fine, bill, duty or debt separately or together using a "multi-payment."

We are glad that users of the Public services portal can now quickly and safely make payments using Google Pay. The number of applications and sites where our technology is available is constantly growing, and this makes life the Russian Internet easier for users, - said the head. Google in Russia Yulia Solovyova

In addition, App Gallery Huawei has joined the mobile app stores offering to download Public services - the App Store and Google Play. Now users of the brand's products will be able to use public services from their smartphones.

In 2010, big changes await the mobile application "Public services" itself: it will be re-released in an updated format. The application architecture will be built from independent modules, which will allow government agencies to connect their services to it. In particular, superservices will be integrated into the application, the first of which - Europrotocol Online - was presented on November 1.

In the updated mobile application, changes will also affect the interface and functionality - popular services will be finalized, new services will appear. Thus, a citizen will always be able to have at hand their personal data and documents, as well as manage consents to provide them to third parties. The "scanner" will allow reading QR codes, bank card data and documents, which will simplify the process of filling in the data. The "search assistant" will help you find information in the mobile application using voice and text commands. The contactless payment process will also become easier, and Samsung Pay will join the payment services.

Our goal is that every resident of Russia can receive government services without the need to use paper documents and visit government agencies: quickly and online. To do this, we are constantly working on the development of the portal and the mobile application "Public services," optimizing internal processes, - summed up the Deputy Minister of Digital Development, Communications and Mass Media of the Russian Federation Maxim Parshin.

2018

Growth of average monthly audience to 9.3 million users

On February 19, 2019, Rostelecom reported that the average monthly audience of the Public services mobile application in 2018 increased from 5.6 million users to 9.3 million. The number of visits per month for the year increased from 45 million to 72 million. The application was downloaded in 2018 over 17 million times - almost twice as much as a year earlier. In total, since its release - more than 30 million times.

In 2018, through the application, users filled out and sent more than 12.6 million electronic forms of applications for public services, which is twice as much as last year. The most popular service was again the opportunity to find out the size of pension savings - citizens made almost 5.5 million requests.

transport Users have submitted about a million applications for registration. Almost 750 thousand applications were received for the registration of a last generation passport, and 670 thousand - for passing exams for driving. In 2018, the Mobile Voter service was included in the five most popular public services available in the Gosuslugi mobile application. With its help, more than 550 thousand citizens chose a convenient polling station for voting in the presidential elections. of the Russian Federation

More than doubled the popularity of informants compared to 2017. In 2018, citizens used online notifications over 770 million times. Informers are displayed on the main page of the State Public services mobile application and allow you to receive data on auto fines, tax and legal debts in a matter of seconds with the ability to switch to payment in one click.

The volume of payments through the application in 2018 doubled and exceeded 20 billion rubles. The largest share of the total amount was the payment of tax debt - more than 5.7 million payments in the amount of over 7.3 billion rubles. The most popular was the possibility of repaying auto tariffs - almost 11 million transactions totaling more than 5.3 billion rubles. Also, users paid almost 3.8 million state duties in the amount of about 5.2 billion rubles and 680 thousand court debts in the amount of over 2.1 billion rubles.

At the end of September 2018, payment of state duties and auto fines using the Apple Pay payment system became available to owners of mobile devices with the iOS operating system, in November this opportunity was also implemented to pay off tax and court debts. Since the launch of the service, users have made more than 760 thousand transactions totaling over 900 million rubles, which is 10% of the total volume of payments. The most popular was the payment of auto tariffs - more than 370 thousand payments in the amount exceeding 170 million rubles. The largest share of the amount of payments, almost 50%, was the repayment of tax debts - almost 220 thousand transactions worth more than 450 million rubles.

The mobile application "Public services" is highly appreciated by users. Thus, the owners of Android devices gave the application 4.65 points out of five possible, and users of iOS gadgets - 4.7 points.

PJSC Rostelecom, together with the Ministry of Digital Development, Communications and Mass Media, is responsible for the operation and development of the e-government infrastructure. The technological partner of the project is RT Labs JSC.

Paying tax and legal arrears with Apple Pay

On November 27, 2018, RT Labs"" reported that users mobile application of "" Public services can now pay tax and court debts with. Apple Pay This feature is available to owners of mobile devices running operating systems iOS on the application. Wallet Service implementation initiated. Ministry of Digital Development, Communications and Mass Media of the Russian Federation The contractor was "" with the Rostelecom participation of the leading system integrator RTLabs.

To make a payment, you must log in to the mobile application and select the accrual type on the main page or in the service catalog. When you go to the Select Payment Method page, Apple Pay will automatically appear. If bank cards are not added to the Wallet application, then when you click on the Apple icon, the system will offer to do so. You can confirm the payment using the Touch ID fingerprint scanner or Face ID identification.

Apple Pay payment technology was integrated into the Public services mobile application in September 2018 and was first available for paying auto fines and state duties. Since the launch of the service, users have made more than 330 thousand payments totaling over 250 million rubles. At the same time, most often owners of mobile devices with the iOS operating system paid fines for violating traffic rules - almost 250 thousand payments worth more than 100 million rubles.

The most actively available payment through Apple Pay is used by residents of Moscow and St. Petersburg, Moscow, Samara and Sverdlovsk regions, as well as the Krasnodar Territory. Muscovites became the leaders in the number of payments using Apple Pay - they made more than 100 thousand transactions worth almost 78 million rubles.

author '= Mikhail Bondarenko, Director for Electronic Government of PJSC Rostelecom The ability to pay tax debts using Apple Pay is already popular among users - in two weeks of the service, more than 27 thousand payments were made in the amount of over 48 million rubles. The added functionality greatly simplifies and speeds up the payment process, which becomes even more relevant in the run-up to December 3.

As of November 2018, more than 3.5 million Apple device owners use mobile public services. They rate the application at 4.6 points out of 5 possible.

The security of the transactions is ensured by Rostelecom's payment infrastructure, which is certified annually by PCI DSS, which ensures the reliability of bank card transactions.

Pay with Apple Pay

On September 20, 2018, the company Rostelecom"" announced that users mobile application of "State Service" can pay charges and state duties using the payment system. Apple Pay According to the company, this opportunity is available to owners mobile of devices running operating systems iOS on the application. Wallet Project initiated. Ministry of Digital Development, Communications and Mass Media of the Russian Federation The contractor was Rostelecom with the participation of a leading system integrator. RTLabs

With the help of Apple Pay, in the State Public services mobile application, you can pay state fees and auto tariffs. According to company representatives, repayment of tax and court debts will be available in the near future. This speeds up the payment process, saving time on entering bank card information. To make a payment, you must log in to the mobile application and select the accrual type on the main page or in the service catalog. When you go to the Select Payment Method page, Apple Pay will automatically appear. If bank cards are not added to the Wallet application, then when you click on the Apple icon, the system will offer to do so. You can confirm the payment using the Touch ID fingerprint scanner, Face ID and a one-time code received in SMS.

Since the beginning of 2018, users have made more than 12 million payments worth over 11 billion rubles through the Public services mobile application. The introduction of this functionality will increase the popularity and convenience of mobile public services. In the near future, we plan to realize the possibility of payment using other payment technologies. Mikhail Bondarenko, Director for Electronic Government of PJSC Rostelecom

As of September 2018, more than 3.5 million Apple device owners use mobile public services.

Launch the Public services Business application

On June 19, 2018, the Ministry of Digital Development, Communications and Mass Media of the Russian Federation announced the launch of a comprehensive digital service for legal entities and entrepreneurs, which consists of the mobile application "State Services Business" and an updated personal account for entrepreneurs on the Unified Portal of Public Services.

Business" application provide access to information about past, current and future inspections of control and supervision bodies in relation to the entrepreneur, as well as about fines issued for vehicles registered with the company. In the application "Public services Business" you can make an appointment with the prosecutor's office, submit an appeal to them, track the status of its processing, and also send a notification to the Russian Guard about the implementation of detective and security activities.

The application is available to owners of mobile devices running on operating systems iOS and. Android Entry to "State Services Business" is carried out through a confirmed account in. Unified Identification and Authentication System

Similar opportunities are available in the updated personal account of the legal entity on the Unified Portal of Public Services. The redesigned user interface gives access to information about the company, its employees, branches, transport, the status of ordered services, as well as information about control and supervisory activities. Data on upcoming checks can be obtained both on the site itself and by e-mail. Using the access rights management service, heads of organizations can grant employees the right to perform certain actions. For example, the right to edit information about the organization, prepare applications for public services. At the same time, users of the Unified Portal of Public Services can manage their personal and business accounts in a single personal account without the need to re-enter logins and passwords.

2017: Android version update

Ministry of Communications and Mass Media of the Russian Federation October 2, 2017 announced a large-scale update of the Public services application for mobile devices running on. During operating system Android the update, the start page of the application, the configuration of the notification feed and the service directory were changed. Also, after the update, the application will begin to independently adapt to the user.

Major changes

According to the developers, the main page of the application has become a full-fledged user assistant. It displays the progress of the provision of public services, it reminds you of an appointment with a doctor or a state body, and also notifies you of the need to pay the state duty for ordered services and the possibility of receiving a 30% discount when paying for it.

All messages in the notification feed are displayed in chronological order on one screen - application statuses, payment history, legally significant letters of the State Post section and messages from technical support.

The public services catalog adjusts to the user's location and shows available services in a single region. Also, the application now receives personal messages, for example, about the need to replace the passport.

Availability

You can download the updated application for devices running on the Android platform at m.gosuslugi.ru. It is planned to release an application update for other platforms later.

As of the beginning of 2017, the number of devices on which the Public services application were launched at least once was 9 million.

According to our calculations, the mobile application will become a priority channel for receiving the most popular services, which will lead to an increase in the consumption of electronic services in general. This will allow the implementation of Presidential Decree No. 601, - said Vladimir Averbakh, director of the Department for the Development of Electronic Government of the Ministry of Telecom and Mass Communications of Russia.

According to the Decree of the President of the Russian Federation No. 601 of May 7, 2012, by 2018, at least 70% of citizens must use an electronic method of obtaining state and municipal services.

2012: Launch

In March 2012, the first version of the mobile application of the Unified Portal of State and Municipal Services was launched.