| Customers: Leroy Merlin Vostok Product: Bpm`online Second product: Beesender Project date: 2017/04 - 2019/01
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2019: Implementation of chat-bots in a support service
On February 27, 2019 the Altaras company reported that together with Croc company, completed the project on implementation of chat-bots in a support service of Leroy Merlin the East. Now the staff of Leroy Merlin the East can address to technical support of retail network through the chat-bot in the messenger.
Staff of shops, as a rule, works not for the computer. In order that they could address quickly to service of internal service, specialists Altaras created virtual assistants (chat-bots).
Chat-bots replaced the person on three sections: registration of the address on the portal, refining of the status of the service address and collecting of a feedback according to complete addresses.
 | We had a task to unload specialists of the first line and call center. We are going to use chat-bots and in internal communication of employees for mailing of targeted messages. Evgeny Lobov, administrator of applications of Leroy Merlin
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| | Use of the chat-bot will allow any of 30 thousand employees of Leroy Merlin to interact the East with technical support directly from the smartphone. Within a year the effect of the saved time will be calculated by thousands of man-hours. Oleg Chayevsky, company executive Altaras
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2017
The project based on Bpm'online
Contractor: Croc
Project terms: April is September, 2017
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