Volga abrasive plant digitalized applications to the IT service based on Directum RX

2022: Digitalization of IT Service Applications

Volga Abrasive Plant digitalized applications to IT the service based on. Directum RX The company Directum announced this on September 6, 2022.

Thanks to the digitalization of the process, the time for consideration of applications at the plant was reduced from 2-5 days to 10 minutes.

In 2021, the next stage of digitalization began: the introduction of Service Desk for the IT service. Before optimizing the process, the manager manually analyzed and distributed the requests to the performers. Including applications for:

• Adding a new user
• granting rights to the information resource;
• access to the Internet and e-mail;
• creation of information resources;
• change of software;
• installation, connection and repair of equipment, etc.

In two months, the company's specialists independently developed and launched the Service Desk solution for the Directum RX-based IT service - they analyzed the requests received by the department and created a unified register of applications by category and type. Thanks to this, it was possible to optimize and speed up the coordination and signing of applications in other departments.

Each type of appeal now leaves according to its own regulations, which takes into account the stages and participants. For example, a request to create an external email address is submitted to the economic security department for approval, and the issuance of rights to information resources to resource owners.

Requests received by the IT and Communications department are automatically sent to the team leaders for execution. The supervisor considers only applications for new equipment. In this case, the team leader may request approval from the department head if he has doubts about the need for execution.

When the user creates a request in the system, the task for its consideration comes to all employees of the technical service. After one of the specialists takes the call to work, the rest of the task stops.

Thanks to the digitalization of the application review process at the enterprise:

• simplified the interaction of IT specialists and users: no calls and unnecessary walks around the plant - information about the life cycle of the application, execution and timing is available in the system;
• reduced the time for consideration and signing of applications by other managers, owners of the information resource and the economic security service;
• increased the transparency of the process: to track the status of the application and possible difficulties with execution, you need to enter its number in the search;
• freed the IT manager from routine analysis of requests;
• created a single register of applications: requests are stored in one place, you can work with them, analyze the workload of specialists and other parameters in one window.

Now all employees - about 600 users - can submit applications to the IT service remotely using web access. Due to the fact that employees have long been working at Directum RX, special training was not required. The development was highly appreciated in other divisions. As a result, IT specialists have already created a prototype Service Desk for the energy department. And although there are still much fewer opportunities in it than in the solution for IT applications, colleagues are already happy with the result. Requests are received to develop a Service Desk from other departments, said Natalia Lysenko, IT executive.

In the coming years, the Volga Abrasive Plant plans to:

• continue to translate documents to Directum RX: get rid of the remaining paper documents, including in remote departments of the plant;
• Connect Directum Solo mobile solution for managers who spend a lot of time in production without constant access to the computer;
• work out the issue of digitalization of project work using the Directum Agile board solution;
• Establish interaction between Directum RX and Kontur.Diadok for outgoing correspondence and contract documents.

2020: Meeting Optimization

In 2020, on the basis of Directum RX, the plant's specialists independently optimized the work with meetings and the organization of vehicle passes at the checkpoints.

2017: Directum RX Implementation

In 2017, the Volga Abrasive Plant introduced the Directum RX intelligent digital process and document management system. Thanks to digitalization, the company has optimized workflow processes and contractual work.