| Developers: | Smart Service |
| Date of the premiere of the system: | 2015 |
| Last Release Date: | 2022/08/29 |
| Technology: | BPM, EAM, HRM, SaaS - Software as a Service, Accounting Systems |
Content |
The main articles are:
- Business Process Management
- EAM system
- WFM (Workforce Management) - Work Time Planning
- HRM Classification
- Functionality of HRM systems
- HelpDesk
- SaaS - History. Philosophy. Development drivers
HubEx - FSM//request WFMHelpDesk management platform, mobile employees and service processes.
2022: Launch of CAFM configuration for commercial real estate management
The company Smart Service"" announced on August 29, 2022 that domestic the HubEx FSM platform had appeared. CAFM configuration for commercial real estate management This IT product is designed to automate the management of business centers, trade complexes and apartments. The solution translates most routine service processes into figures, reduces operating costs and provides tenants with a premium level of service.
The developer of the HubEx platform is Smart-Service, the main company on the FSM (Field Service Management) market in Russia. FSM systems are designed to manage mobile employees and are used to automate service processes. Despite the low degree of digitalization of this area, the vendor regularly receives requests to expand the scope of the product. The configuration of the solution for the tasks of commercial real estate appeared at the initiative of the players of this market themselves.
The updated product belongs to the class system, CAFM (Computer Aided Facilities Management which is translated information as the Facility Management management system). The solution allows: it is convenient to manage tenants' applications (repair, cleaning, elimination of various problems), organize processes for servicing engineering systems, monitor the work of contractors and manage the work of internal services for the operation of buildings and structures. An appeal filed through mobile application HubEx, a portal or electronic nameplates of tenants' offices can be tied to the exact location of the problem on the plan of a business center or shopping complex. This minimizes temporary the cost of locating services or troubleshooting points.
HubEx.CAFM - Maintenance and Operation of Real Estate automates the planning and control of regular inspections and preventive repairs by the operation service. The system itself sets up the frequency of creation of planned requests in accordance with service schedules for specific equipment and appoints an executor. Analytical reports are also automatically generated, thanks to which you can control the activities of both your own employees and third-party contractors - for fire, security and other special systems.
During the execution of applications, the program provides control through various mechanisms: geolocation, checklists, photo and video recording, execution of control points, etc. The process itself can be configured so that the system monitors the quality of the service provided, the timing of its execution according to SLA and collects reports from the contractor in electronic form. The presence of electronic fixation is especially useful in the case of inspections by regulatory authorities as evidence that the necessary maintenance was carried out in a timely manner.
The updated HubEx capabilities are focused mainly on business centers, shopping complexes industrial and facilities, where there are many needs related to the provision of operational quality service. This is especially true in 2022, when there is an outflow of tenants from among foreign companies, and a high level of services is an important competitive feature. The FSM system is designed to increase efficiency in managing not only business centers and retail facilities, retail but also apart-hotels and hotel buildings.
In addition, the functionality of fixing applications on premises plans, added in the latest version of the HubEx system, has found active use in large production enterprises, in workshops and in the maintenance of factory space. Finding and fixing the site of the problem without navigating inside buildings is much more difficult here.
 | The commercial real estate market is becoming increasingly competitive. There is no shortage of demand in those business centers that correspond to the understanding of tenants about a quality service at market value. At the same time, the cost per square meter for BC customers directly depends on the overhead costs of real estate operation. The introduction of automated systems allows not only to establish service processes and provide better service to tenants, but also to reduce the costs of operating organizations. In addition, this is how you can reduce the risks of admitting guilt of owners in the event of emergencies, including fires, accidents, collapses, etc., said HubEx CEO, Andrey Balyakin.
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2021:8 Industry Solutions
As of March 2021, 8 industry solutions are available:
- For Service On-Site Health Care
- For field maintenance of equipment
- For service on-site maintenance of video surveillance systems and security and fire systems
- To automate the operation and maintenance of real estate, business centers and housing and communal services
- For maintenance of industrial equipment
- To manage on-site service and IT and communication equipment maintenance services
2019: Description of HubEx - Cloud Service Management Platform
The HubEx industry product is a functional system for accounting and managing requests for repair and maintenance of facilities and equipment. The business automation platform of service and management companies is developed on the basis of the experience of servicing the international group of companies "Melston."
The platform allows you to automate the full cycle of service, from the acceptance of equipment for service with marking to the automation of customer requisition processes through a mobile client application.
As of September 2019, 4 industry solutions are available:
- For service companies
- For equipment manufacturers
- For management companies of commercial real estate
- For equipment owners
Among the main features of the platform:
- Service Company Performance Analysis Reports
- REST API and integration with Bitrix
- Ability to see repair history for each equipment
- Geolocation of mobile employees and control over the movement of field employees
- Agreement of the terms of the request execution with the customer
- Creating Individual User Roles in the System
- Site Management
- Create and configure an individual (custom) requisition lifecycle
- Acceptance of equipment for maintenance. Accounting and Inventory Subsystem of Serviced Equipment
- Recording of estimated and actual cost of works on requests
- Import data to HubEx from Excel
- Pre-Configured Evaluations
- Automatic creation of planned purchase requisitions
- Automated distribution of applications to contractors
- Checklists for executors by types of works or equipment
- Functionality of additional sales
- Completion of reports on requests and works performed
- Built-in chat between customer and performer
2015: HubEx Development Start
In 2014, the international filling station service company Melston Service developed its own SS ACS product. The company Smart Service"" saw the need of service companies for such solutions, so in 2015 it began developing the HubEx platform that meets the needs of both the large service business and SMB the segment.
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