Chatbots in medicine

The main articles are:

• Chatbots (Chat-bot) Virtual interlocutors
• Artificial Intelligence in Medicine

Medical chatbots are software that uses artificial intelligence to perform patient tasks. In particular, services allow you to make an appointment with a doctor, find clinics nearby and access information about medicines. In addition, medical chat bots can be used to check for symptoms of the disease and other tasks of providing medical care.

2025

Netrika Medicine releases AI assistant for data quality control

Netrika Medicine introduced an AI assistant for data quality control on December 8, 2025. The solution is integrated with the Netrika Medicine data management platform and allows you to formulate an information model of business rules for checking data quality in a simple and understandable form, using natural language. Read more here.

Credo has launched @ Kredo_AI_bot - an AI assistant for registering medical devices

On CREDO November 13, 2025, LLC presented @ Kredo_AI_bot, a free intelligent assistant capable of conducting an express audit of registration dossiers and making recommendations on adjusting documents for medical devices (MI) registration in accordance Roszdravnadzor with the requirements of and EEU. Read more here.

At Sechenov University, an AI assistant was developed to prepare doctors for accreditation

For doctors and graduates of medical universities who are preparing for accreditation, a digital assistant "InfoMedica AI" was created at Sechenov University. With the help of artificial intelligence, you can analyze various clinical cases and get a detailed response with justification from current medical sources. Sechenov University announced this on November 10, 2025. Read more here.

SberZdorovye presented an AI assistant for remote medical monitoring of patients with hypertension

Medical The company SberHealth (part of the Health Industry) on Sberbank October 9, 2025 presented AI assistant for remote medical monitoring of patients with. hypertension More details here [1]

AI assistant from Sberbank will help patients receive decryption of laboratory tests

The network of laboratories KDL introduces into its practice AI assistant from (SberMedII part of the health industry) based on the Sberbank neural network GigaChat model. Sberbank announced this on September 26, 2025. Read more here [2]

GigaChat can now help people with rheumatology

Neural network the model Sberbank GigaChat solved examination problems in and will Samara State Medical University now be able to help people in the field of rheumatology. Sberbank announced this on June 11, 2025. More. here

A chat bot was launched at Sechenov University to relieve stress and anxiety using the most effective methods in psychology

A neural network chat bot to reduce the level of stress and anxiety among students was launched on the basis of Sechenov University in partnership with the V.P. Serbsky National Medical Research Center of Psychiatry and Narcology and IzhSTU named after M.T. Kalashnikov. This became known on June 6, 2025 from representatives of the project. A digital assistant called StressLessBuddy has been developed using modern psychological techniques and artificial intelligence technologies and will be available in the Telegram messenger from the beginning of the new school year. The development is aimed at providing prompt support to students, as well as at preventing emotional burnout and increasing psycho-emotional well-being in the educational environment. Read more here.

Neural network from scientists of Sechenov University and Neuromeda passed a certification exam for residents

Chat boat Neuromed AI on the basis, generative AI developed by scientists Sechenov University and specialists of the technological startup "," Neurohoney passed the state final certification, completing the process of training residents in the areas of cardiology and. The oncology university announced this on February 18, 2025. More. here

GigaChat MAX Becomes Human Assistant on Heart Health

GigaChat MAX can now help people on hearts health and cardiovascular issues. This became possible thanks to further training artificial intelligence at the dataset in the specialty "Cardiology" and passing the exam in. Volgograd State Medical University GigaChat MAX can be tested on the site, in - Telegram bot and "." social network Vkontakte Sberbank announced this on February 4, 2025. More. here

2024

Global Medical Chat Bots Market Size Reaches $1.63 Billion for the Year

In 2024, costs in the global chatbot market for healthcare amounted to $1.63 billion. Almost half of this amount fell on the North American region. Such data are provided in a Fortune Business Insights study, the results of which were published on November 11, 2025.

We are talking about medical virtual assistants based on artificial intelligence, who take on routine tasks, such as making an appointment with a doctor, collecting data on the patient's health (history, complaints, drugs taken, lifestyle) and providing basic information. Such chatbots help to reduce the burden on medical personnel and reduce the number of errors associated with the human factor. AI assistants process requests almost instantly, excluding a long wait for a response by phone: this increases customer satisfaction. Bots can operate around the clock, allowing patients to receive consultations or make medical appointments at any time of the day and on any day, including weekends and holidays. In addition, AI assistants help in the collection of analytical data: this information provides an opportunity to optimize work and reduce costs.

One of the main growth factors in the market, analysts call the rapid development of digital medical technologies, which can reduce the administrative burden on health care providers and improve the quality of patient care. Automating routine processes frees administrators and physicians from answering frequent questions and allows them to focus on more complex tasks. AI assistants help in records management and can be used to call customers. Chatbots are increasingly being used to automate support for patients with mental health conditions.

Another driver of the industry is advances in AI. Modern voice assistants can conduct meaningful dialogue, imitating communication with a human specialist. Bots are able to understand speech in different languages, which improves communication between patients and medical institutions.

The authors of the study call high development and maintenance costs a deterrent. AI-based chatbots require training on huge amounts of medical data, comprehensive compliance testing, etc. Additional funds go to security and system integration.

Analysts segment the market into software and services. In 2024, more than half of the revenue was provided by software. The deployment model is dominated by the cloud sector: such systems provide scalability and flexibility, allowing medical institutions to quickly implement, update and expand services without large initial investments. From a geographical point of view, North America leads, which accounted for 45.4%, or $0.74 billion. Major industry players on a global scale are:

• Ada Health;
• Healthily;
• eMed;
• Woebot Health;
• HealthTab;
• K Pharmacy;
• Buoy Health;
• Teckel Medical;
• Infermedica.

In 2025, the market size of medical chat bots is expected to reach $1.98 billion. At the same time, the United States will have $0.86 billion, Europe - $0.52 billion, Asia-Pacific - $0.4 billion. Costs in Latin America will reach $0.09 billion. Fortune Business Insights analysts believe that in the future, the CAGR will be 22.63%. Thus, by 2032, spending may increase to about $8.25 billion.^[1]

Russian AI assistant passed the medical exam by 92%

The Russian the development team created. artificial intelligence for doctors As at the end of December 2024, the product developers told medical that the portal, Zdrav.Expert "AI Medical Assistant" passed the medical exam by 92% and are already actively helping practitioners save up to 70% of the time when working medical with documentation. More. here

An AI assistant based on GigaChat will help Russians take care of their health

On December 12, 2024, an AI assistant was presented to help Russians take care of their health. The technology was developed by scientists from the AIRI Institute and the SberMedII company (part of the Sber health industry) based on the Sber neural network model GigaChat. Read more here.

HSE has developed a tool to control AI technologies in medicine

A team of researchers from Center for Artificial Intelligence HSE developed. chat bot "Index of ethics of artificial intelligence systems in medicine" The tool is designed to minimize potential risks, ensure the secure development and implementation AI of -technologies medical in practice. The HSE announced this on November 13, 2024. More. here

Chat Bots in Healthcare: How to Protect Users' Interests

Thanks to the active development of technologies in the field of artificial intelligence, the question of ethical principles artificial intelligence (AI), especially for chat boats the field, has become urgent. health care

At the legislative level, relationships related to the ethical aspects of AI technology are currently loosely settled. On the one hand, there is a huge layer of disparate and not systematized legal norms, the provisions of which to one degree or another affect this area, and therefore must be strictly observed. On the other hand, the Code of Ethics of Artificial Intelligence has been developed, which is supported by the largest players in the AI market in Russia, but, unfortunately, is only advisory in nature.

At the same time, the health sector is a special "territory," and the risk of the negative impact of AI on human life and health in it is higher. How to track and not violate the boundaries of the permissible, read the article.

2023: The Ministry of Health of the Russian Federation announced the introduction of voice assistants in 29 regions

In 29 Russian regions, voice assistants are used in healthcare. This was announced by the deputy head of the Ministry of Health of the Russian Federation Pavel Pugachev on August 17, 2023.

According to him, we are talking about the use of special robotic systems for receiving and processing calls from citizens, as well as for reminders, for example, about a visit to a doctor.

Voice assistants in healthcare are used in 29 Russian regions

Pugachev cited the experience of the Belgorod region as an example. According to him, earlier in the region there were 67 telephone numbers of the registries of polyclinics and more than 3 thousand complaints were recorded about the inability to get through. Now a single telephone number is used to make an appointment with a doctor and call a specialist at home.

At the same time, 400 lines are processed simultaneously, 100% of all incoming calls are received by the robot, of which 60% of calls successfully receive the service without transferring the conversation to the operator. There is not a single complaint about the inability to get through. The use of a robotic system for processing phone calls has significantly increased the satisfaction of the population with requests for an appointment with a doctor, the Deputy Minister of Health of Russia added.

According to Just AI, by the beginning of 2023, more than 100 companies worked in the conversational AI market in Russia, many of them grow by 200-400% per year. At the same time, there is no talk of fierce competition between them, since most voice services have a narrow specialization and are tailored for specific customers, the researchers note.

According to Just AI forecasts, the conversational AI market will maintain growth dynamics from 38% to 81% and in 2025 will amount to $561 million. Moreover, if by 2023 the public sector is the key customer of speech intelligent solutions, then in five years, according to Just AI forecasts, half of the entire Russian market will be occupied by the segment of specialized business products.^[2]

2020: "Geropharm" presented the speech diagnostic system "Spectrogram"

On October 30, 2020, it became known that the pharmaceutical company Geropharm presented the Spectrogram diagnostic system, which helps to detect speech disorders in children from 2 to 6 years old. All parents need to do is open a chatbot and ask the child to say a few phrases. Read more here.

2018: Medical chatbots spending reaches $116.9m

World spending on chat bots used in healthcare reached $116.9 million in 2018, according to research company ResearchAndMarkets. The data were released at the end of February 2020.

Analysts did not disclose the dynamics compared to 2017, but said that the market is growing. Its volume is expected to increase to $345.3 million by 2026, and the average annual growth rate of the market will be measured at 14.5%.

With the development of technology and the accumulation of medical data, it became possible to implement smarter questionnaires. They adapt to the situation, changing the "line of behavior" depending on the responses of users.

Demand for medical chatbots is increasing as clinics push for savings, experts say. In addition, the growth of the market is driving the adoption of smart devices, increasing Internet penetration, increasing patient waiting times and the lack of effective means of managing patient data in different countries of the world. Another driver is that medical institutions and users are becoming more aware of the benefits of medical chatbots.

At the same time, the systems are only being improved, formulating more and more personalized questions based on the information that the patient informs her. Chatbots even help make diagnoses based on the questions asked - in particular, related to the localization of the source of pain (for example, "whether pain occurs behind the eyeball when the eyes move").

The main obstacle to the development of the chatbot market is considered data privacy problems.^[3]

Notes