Elayeva Maria Vladimirovna

Elayeva Maria Vladimirovna

Biography

Obrazovniye

Maria Elaeva graduated from the Irkutsk State Economic Academy.

She received an MBA in Strategy from The Open University Business School.

Career

She held a number of leadership positions in the field of financial management in large FMCG companies, such as Wimm-Bill-Dunn and Siberian Coast.

She came to MTS in 2010, heading the regional department of the macro-region "Center," and from 2011 to 2013 she held the position of director for client experience of the macro-region "Center."

For seven years she headed the department of quality and customer experience at the corporate center of the MTS group of companies.

2020: Vice president for quality and client experience of Beeline

The lead-leader in quality and cult Combat experience "" is named after Maria Elaeva. This became known on July 3, 2020. This is a development that was introduced in the 2nd century of 2020 in order to increase the focus links of the attention of "Aviation" to the quality and accuracy of the cells by the authorities and the operatives themselves. Maria MTS Elayeva responded to the publication of the video-prosident "Bilayna" from the publication.

As Vice President for Quality and Customer Experience of PJSC VimpelCom, Maria Elaeva will pay special attention to ensuring that the Bilaina network develops and expands taking into account the interests of customers. It will focus on developing and improving the quality of customer experience and client segments, as well as managing the client base.

Her experience will help Beeline build effective work with a focus on the needs of customers at all levels. In her position, Maria will be directly subordinate to the general director of Bilain, the VimpelCom press service said.

MTS did not answer who will head the quality and client experience department instead of Maria Elaeva, explaining that the specialist is on probation.

According to the source, this position will be taken by a person from the internal circle of MTS^[1]

2022: Leaving Bilain

On April 18, 2022, Beeline announced that Maria Elaeva, who served as vice president of quality and customer experience, decided to continue her career outside the company.

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