Tele2 Corporate PBX

Main articles

• PBX - Office PBXs (Global Market)
• PBX - Office PBXs (Russian market)

2022: CRM Integration Capability

On April 15, 2022, Tele2 introduced the updated functionality of Corporate PBX 2.0. Advanced cloud functionality includes conversation recording, speech analytics, CRM integration, statistics, and dashboards.

Tele2 introduced the updated functionality of Corporate PBX 2.0

According to the company, the most popular service among business subscribers in the 1st quarter of 2022 was Corporate Exchange 2.0. Since the beginning of 2022, demand for it has increased by 20%. The service allows you to organize multi-channel telephony without equipment costs and technical specialists, record incoming and outgoing calls to evaluate the quality of employees, inform customers, hold online conferences, monitor and unite remote departments.

Corporate PBX is effective for optimizing business processes, organizing a contact center without significant capital costs. ATS are used by companies from various industries: cafe and restaurant chains, beauty salons, sports clubs, medical and diagnostic centers, taxis and logistics companies, courier services, car services.

Tele2 has expanded the functionality of the service, and users have additional capabilities. So, through the KATS mobile application, they can manage the PBX from their smartphone, customize it to the needs of their business, view statistics, track customer calls in real time and see the service connection history. As of April 2022, a version for iOS users is available, in the near future it will appear for Android.

Entrepreneurs can make work with missed calls more convenient and optimize their client experience with the option "SMS informant." It is connected as part of the Corporate PBX 2.0 service. If the subscriber called the company using a multi-channel number and no one picked up the phone, then he will receive an SMS. The PBX user independently sets the message text in his personal account. This can be a notification of the manager's call, a message with the site address and operating mode of the company, any other useful information.

In addition, the developers of the updated solution implemented the ability to collect and record calls in conferences. Entrepreneurs can strengthen the functionality of the PBX with a CRM system from Tele2. It includes a single interface "dialogs" in single window mode, a business intelligence module with colltracking, a multi-channel report to evaluate the contribution of advertising campaigns to the overall result. With the Connector option, PBX users can integrate it with other CRM systems that are used in the company.

2021: Expansion to all regions of presence

Tele2 February 12, 2021 announced the expansion of the service "Corporate PBX 2.0." Previously, the service was available to business subscribers in the capital, and now it can be connected in all regions of the operator's presence. The company rebooted the cloudy solution and expanded its functionality. The service will allow you to quickly organize corporate, voice communication see statistics on calls, as well as unite employees, working remotely without equipment and IT specialist costs.

"Corporate PBX 2.0" will allow you to configure and monitor business processes, including in the conditions of working outside the office from anywhere in Russia. Also, the updated functionality opens access to statistics for each call with the ability to analyze it and adds the numbers of any cellular operators to forward calls received to the multi-channel phone number.

This solution will help to maintain employee efficiency, including in a remote environment and reduce the cost of maintaining IP telephony. Each user of "Corporate PBX 2.0" has a convenient interface with full control and detailed statistics in the personal account. Now, employees will always stay in touch with the ability to organize a joint audio conference, simultaneously receiving calls to multi-channel numbers and voice mail options.

"Corporate PBX 2.0" is available for connection at all operator business rates. When activating the service, customers can use the service free of charge for a week. If the company is satisfied with the quality of telephony, it can pay a fee and continue to use the PBX. More about the service - on the site.

{{quote 'author = said Maria Chinkova, Director of Corporate Business Development at Tele2|Our goal is to offer various tools that will help businesses not only maintain and increase their customer base, but also increase profits by reducing costs. "Enterprise PBX 2.0" allows you to make processes more flexible and adapt them if necessary to different modes of operation, both in the office and in a remote format. Setting up a PBX will take a minimum amount of time, and customers will not have to buy additional equipment for installation. So, in a short time we unite employees into a single corporate telephone network while maintaining the current logic for processing incoming calls, }}

2020: Presentation of the service "Corporate PBX 2.0"

On October 27, 2020, Tele2 offered business customers in the Moscow region the opportunity to organize telephony using the Corporate Exchange 2.0 service. The company rebooted the cloud solution and expanded its functionality. The service will allow you to quickly organize corporate voice communications and unite employees working remotely, without the cost of equipment and IT specialists.

Tele2 continues to record an increase in demand for voice communications in the capital's B2B segment. In September 2020, the consumption of voice traffic per corporate client increased by 2.3% month-on-month and by 6.3% year-on-year. This is due to the persistence of remote operation in many companies and peak loads associated with seasonality.

Based on the Enterprise PBX 2.0 service, the operator will help the business configure and monitor processes in an out-of-office environment. Updated functionality and additional services will maintain the effectiveness of employees on the "remote" and reduce the cost of maintaining telephony. Tele2 PBX sets up the service to meet the needs of the business, opens access to statistics for each call with the ability to analyze it and adds the numbers of any operators to forward calls received on a multi-channel phone.

Each user of "Corporate PBX 2.0" has a convenient interface with full control and detailed statistics in the personal account. Now, employees will always stay in touch with the ability to organize a joint audio conference, simultaneously receiving calls to multi-channel numbers and voice mail options.

Natalia Tymoshchuk, Head of Corporate Business Development Department of the Moscow Macro Region Tele2:

Our main differentiator in the corporate mobile market remains the quality of service and reaction speed. It was when most companies decided to extend remote operation that we launched a comprehensive product aimed at optimizing all business processes. Our goal is to offer various tools that will help businesses not only maintain and increase their customer base, but also increase profits by reducing costs. "Corporate PBX 2.0" is one way to organize work outside the office. PBX setup will take no more than three hours, and customers will not have to buy additional equipment for installation. So, in a short time, we unite employees working remotely into a single corporate telephone network while maintaining the current logic for processing incoming calls.