BIA Technologies Optimizes Targeted Delivery of Business Lines on Peak Demand Days

2024: Optimizing Targeted Delivery on Peak Demand Days

BIA Technologies has optimized the targeted delivery of Business Lines on peak demand days. The company was informed about this on October 8, 2024.

IT company experts have developed and implemented a logistic algorithms load distribution operator for transport funds, as well as minimized the involvement of an additional one. transport Traditionally, the surge in demand for such requests occurred at the end of each month and quarter, when companies close their periods.

The project was implemented in stages. The introduction of the technology included: updating the algorithm for determining dates in applications, adjusting shifts and restrictions by city, as well as changing the priority of order processing for contact center and auto delivery operators.

Manufacturability is a necessity for transportation companies seeking to remain competitive in the market. Despite the high level of digitalization of processes, the cargo carrier faced an uneven load on the fleet on days when the number of applications is growing sharply. Thanks to the optimization, we managed to maintain the deadlines for the service and evenly divide the load on the Business Lines fleet, "said Alexander Volovik, Commercial Director of BIA Technologies.

Optimization of the process allowed us to respond more effectively to changes in demand and adapt the company's work, maintaining high quality of work even on days of maximum load. The introduction of the algorithm increased operational efficiency and reduced the burden on staff. A more uniform distribution of tasks between transport and employees contributed to improving the quality of targeted delivery, which in turn increased customer satisfaction, "says Dmitry Khrushchalev, Deputy General Director for Development of the Business Lines Group of Companies.

To clearly assess the effectiveness of solutions, their improvements and further implementation, BIA Technologies experts created a virtual model. algorithm Then the project was implemented in one of the divisions of "Business Lines," after which the solution was scaled to other terminals of the carrier. In addition to the main functionality, IT integrator experts also implemented other features that increase the efficiency of the address delivery service.

2020: Managing orders with a mobile phone number

Business Lines on October 29, 2020 announced the expansion of the ability to manage orders.

Change the route, data recipient or payer, suspend or resume the delivery of goods, adjust contacts, order delivery to the address, customers of "Business Lines" will be able to use their number. mobile phone No additional letters transport to the company.

To manage the order, just go to the carrier's website, dial the invoice number and click "get temporary access." The system will "recognize" the shipper's confirmed (verified) mobile number and allow changes to be made. The developer and integrator of this technology is BIA-Technologies.

Managing orders by phone number is similar to actions in your personal account, but in the first case you do not need to register and enter your login and password every time. This saves time and is especially convenient for individuals and companies with a small cargo flow. The service was launched in the spring as an experiment in several cities - now customers across the country can connect the function. The number of verified invoices per day has already grown from 12% in April to 22% in October, the press service of Business Lines said.

To link the phone to all orders, the legal entity must sign an agreement on number verification - the form of the agreement can be downloaded on the carrier's website. For individuals, when sending goods at the terminal one-time, it is enough to name the operator the phone number by which the order will be managed. If the sender-individual plans to use a certain number to manage all his applications, then it is more convenient to sign an agreement.

The company recalled that in 2020, Business Lines launched an online service for tracking the movement of a car with delivery around the city on a map, as well as the ability to see the status of fulfillment of orders in percent. In the personal account, legal entities have access to personal statistics on the safety of the cargo and compliance with the delivery dates, as well as a video call to the manager.