Pyaterochka trading network replaced employees' stationary computers with Samsung tablets

2021: Equipping supervisors and mobile engineers with Samsung tablets

Employees chain of stores "Pyaterochka" in, Russia namely supervisors, mobile engineers and security officers, switched laptops from office and stationary to. computers tablets Samsung This was announced on May 18, 2021 by Samsung Electronics. This allowed them to perform work tasks while remaining mobile, in addition, with tablets, employees are more comfortable moving between shopping facilities, for example, on a public one. transport

The project started in 2017, then the chain of stores acquired Samsung Active Tab 2 (SM-T395), as of May 2021, the company has 3,000 such tablets. In addition, in 2020, the retailer purchased another 600 Samsung Tab S5e tablets (SM-T725) to update the fleet. Devices are given to new employees, as well as supervisors who need to replace equipment. Tab S5e weight is only 400 g, due to which the device is always convenient to carry with you. Tablets have a thin (5.5 mm) metal case, and batteries of capacity 7040 mAh are enough for almost 15 hours of use without recharging. The Galaxy Tab S5e is equipped with 4GB of RAM and 64GB of integrated memory, which can be expanded to 512GB using a microSD card and download all the necessary documents and presentations into the device. In addition, the practice of using tablets in the company showed that on 10.4-inch sAMOLED screens, viewing content is more convenient, and in the line of accessories to the device there is a keyboard case that Pyaterochka employees actively use when a hybrid remote workplace is needed (such as a working laptop).

Thanks to the transition to mobile devices, supervisors who are responsible for the operational activities of the store no longer have to prepare for the visit in advance: print documents and bring papers to the point of sale. Their tablet is always at hand, they can view sales reports at any time and monitor the execution of KPI, the tablet has information about how much goods were sold and how much is left in stock. Also, with the help of a tablet, the supervisor can set tasks for store employees and monitor their performance.

Samsung tablets also use mobile engineers who go to retail facilities and repair store trading equipment. The tablet receives their tasks and information about the incidents that occurred. Engineers using devices order the necessary spare parts, report on the work done and can change the repair time.

Security personnel use Samsung tablets to get information about complex situations with customers and staff who require their participation. Employees also use tablets to check mail, train, and communicate with colleagues.

Built into Samsung devices, the multi-level Knox platform secures data at hardware and software levels and ensures that sensitive information is not compromised.

With the integration of EMM and Samsung Knox, the system administrator has access to more features for managing Samsung devices. In this way, the company's IT service can quickly customize tablets based on the characteristics of each employee's work profile and not spend additional time installing the necessary applications.

According to Pyaterochka, thanks to the introduction of tablets, employee efficiency increased by 10%, and supervisors were able to devote more time to adapting and training line personnel.