OBIT Virtual PBX

Main articles:

• PBX - Office PBXs (Global Market)
• PBX - Office PBXs (Russian market)
• SaaS - History. Philosophy. Drivers of development

2021: Launch of "Virtual PBX" service

On April 6, 2021, OBIT announced the commercial launch of the Virtual Exchange service. The integrator operator provides high fault tolerance and scalability of the product due to its architecture, as well as convenience and flexibility in use thanks to the Personal Office with advanced functionality.

The product is intended primarily for small and medium-sized businesses interested in optimizing resources and implementing current virtual services without serious capital investments. VATS OBIT allows you to quickly and easily organize corporate communication and create a single communication space within the team - even if it is a distributed team, and most employees work from home, the company claims.

For large business, VATS will be interesting as, SaaS i.e., the possibility of placing a modern solution virtual telephony on its own. to infrastructure In developing the architecture of the service, OBIT applied technology containerization that guarantees fault tolerance, scalability and flexibility of systems. This will allow building high-tech and multifunctional systems telephone communication in the perimeter of the corporate IT Infrastructure customer on the basis of the presented solution.

The product becomes particularly relevant against the background of an increasing trend towards a remote and hybrid mode of operation, with partial return to offices. VATS from OBIT allows you to monitor business processes and build communications with customers and employees from anywhere in the world. Thanks to the Personal Account, you can set up and manage telephony on any device with access to the Internet. You can now connect additional numbers, services, or employees with a couple of clicks - as well as generate reporting documents, view expenses, or set up a voice menu.

Also - from any device, in the office or outside it - you can listen to recordings of conversations, see the history of calls or form statistics on calls, and then - make and implement business decisions that improve the quality of service and sales. Integration with the CRM system will help.

"Over the past year, the popularity of cloud products has grown by almost 35%," said Andrei Guk, general director of the OBIT integrator operator. - Business abandons hardware solutions to optimize costs. This also affected the sphere of communication. We see an increase in interest in virtual services, which is also due to the transition to a remote format of work. As a response to the current needs of our customers, we have created a product that meets market requirements and business objectives. "

The service is available to corporate customers regardless of the region of presence or geography of activity and is not linked to the communication network of a particular operator.

OBIT plans to develop castomized solutions based on the product with expanded functionality for the needs of key customers.