In Kamchatka, the BSS voice robot helps residents with housing and communal services and health issues

2021: Creating a Voice Robot

On August 18, 2021, the company BSS announced that in Kamchatka voice robot , BSS helps residents with issues and. HOUSING AND PUBLIC UTILITIES health care

In normal round-the-clock mode, a single call center has been operating since August 5, 2021.

Pauline's voice robot instantly answers the incoming call. The neuroscientist clarifies the reason for the appeal, asks additional questions, finding out all the necessary details, enters them into the information system and then makes an appointment with the necessary specialist or provides the required information. If necessary, Polina forwards the call to the operator.

The virtual assistant receives citizens' appeals in automatic mode 24/7. Using a neuroscience allows you to increase the speed of service and simplifies the interaction of Kamchatka residents with medical organizations and the housing and communal services system.

Polina's intelligent assistant is based on BSS's Digital2Speech omnichannel dialogue platform. Neurosciences based on the BSS solution work wherever there is a significant amount of communication with customers through voice or text channels - the state and banking sector, insurance, e-commerce, telecommunications, transport, logistics, etc., "said Georgy Kravchenko, General Director of BSS.

Moreover, BSS's Digital2Speech platform does not require much data to train the robot. In addition, for a number of industries there are already ready-made and trained models. All this allows you to run solutions as soon as possible.

The Digital2Speech omnichannel dialogue platform includes many different modules running on a single core, including speech analytics and voice biometrics modules. This is a complex platform of Russian production, included in the register of Russian software, which can be installed in the internal circuit of the organization, completely excluding data leakage.

The platform allows you to serve customers on all channels, including the most natural for humans - speech and text. At the same time, all the advantages of the omnichannel are used - you can start a dialogue in the voice channel and continue in the text chat and vice versa. Easy-to-use tools allow you to quickly change and create new dialogue scenarios without involving specialists.