Elk Timofey

Elk Timofey

Biography

For more than 10 years he worked at the Mail.ru Group.

From September 2015 to March 2020, he headed the customer service department of Mail.ru Group.

He was the head of customer business support at MGcom.

2021: Head of Customer Care at KB-12

Timofey Los will head the customer care department in the KB-12 group of companies. The company announced this on September 3, 2021.

Timofey Los is responsible for improving customer experience, managing R&D and launching projects in foreign markets. In addition, the tasks of the department include scaling knowledge about the services and martech tools of the group of companies in the marketing directorates of advertisers. Earlier in "KB-12" there was no such department.

KB-12 is a turquoise atmosphere, freedom and a special company in the market, which has great ambitions and can solve any marketing tasks of the client. Before me, I see the main goal - to continue to change the agency business in Russia and improve the aspects of client care. From working in KB-12, I see my own growth - I want to pump experts to the same level as in digital, in those zones that are to some extent "gray" for me: BTL, events; those in which few people understand, for example, neuromarketing, "said Timofey Los, Client Care Officer & Evangelist KB-12.

Together with Timofey, Anna Isakova, who will become the director of the department, will develop the direction of client care.

{{The "client-agency" quote in the current dynamics of the market is not just a business process, but a deep partnership for a long time. You work together, grow brands, carry out a mission and perform KPI's. Here, the language determines consciousness, and speaking precisely about caring for customers, and not just performing the function of conducting them, we change the essence of the campaign - when the whole focus is aimed at mutual comfort and the development of relations, "said Anna Isakova, Client Care Director of KB-12. }}