Yarfood technology boosts customer loyalty

2021: Automate customer support services and processes

Okdesk On September 13, 2021, the company announced that YARFOOD technology it had automated the service and customer support processes with the help of a specialized one. help desk of Okdesk system Thanks to to cloudy IT the solution, it was possible to centralize the collection storage of all information and maintenance and increase the convenience of interaction with customers at the expense and. QR codes mobile application

As the business grew, YARFOOD technology management thought about automating service and post-sale interaction with customers. Management understood that in order to see how costly it is to maintain a particular equipment, to cope with an increasing number of applications, it is necessary to implement a specialized system. Okdesk has become such a cloud-based IT solution.

With the help of Okdesk, the company centralized the collection and storage of information on the maintained IT infrastructure and its life cycle, creating digital equipment passports. Thanks to the IT solution, the company also automated its work with customer applications, including field service.

The company sales department was connected to the system. As a result, YARFOOD technology management can now analyze how many resources are spent on a customer during the reporting period.

Help desk system Okdesk allowed YARFOOD technology to increase the level of convenience of interaction with customers. So, the company has already placed abrasion-resistant labels with QR codes on all equipment. If something happens to the equipment, the customer representative can scan the QR code using a mobile device and quickly create a request.

The company has the opportunity to interact with customers using a specialized mobile application. YARFOOD technology has already noted that among alternative channels of calls, it is the mobile application that is most popular with customers.

Thanks to the help desk system, we can calculate the profitability of the subscription contract for each client. If we fall below the cost of the hour in accordance with the subscription fee, we re-conclude the contract on other terms or part with the client. In addition, with the help of the system, emergency repair engineers can analyze why the equipment fails. Such an analysis allows the company to increase profits, "said Konstantin Tolstikhin, director of YARFOOD technology.

The provision of high-quality service is also a matter of profitability. It is impossible to ensure the continuity of customers' business through dumping or working "on credit." Okdesk allows not only to automate all aspects of service, but also to make the provision of high-quality service profitable, "commented Kirill Fedulov, co-founder and development director of Okdesk .