Wave Service desk system for commercial real estate managers

Main articles:

• CAFM: Real Estate Infrastructure Automation System
• Business Process Management
• EAM system
• SaaS - History. Philosophy. Development Drivers

Wave Service is a specialized service desk system for business centers, shopping complexes, hotels, warehouses and other commercial real estate.

2021: Wave Service Description

According to information for October 2021, Wave Service helps management companies optimize site maintenance by automating typical processes:

• Acceptance of service requests and their distribution to executors;
• Perform scheduled rounds, harvests, maintenance by check lists;
• Inventory records and physical inventories;
• Booking of meeting rooms, workplaces, parking lots, etc.;
• And other daily tasks of operation services.

The system includes a iOS, Android, and web application. So, for example, if you need to replace a light bulb, cleaning or other service ─ you need to scan the QR code in the appropriate room, select the type of work and send the request to the management company. The responsible performer immediately receives the task in the mobile application on his phone. Status can be monitored through SMS and push notifications, and upon completion, evaluate the quality of work performed. The system monitors that requisitions are completed on time and provides the management company with reports on employee requests and performance.

Wave Service - a customizable solution, all typical processes are configured to the working specifics of the customer. In addition, the application can be branded with branded colors and the customer logo and published on the App Store, Google Play and Huawei AppGallery.

The system is available both in the cloud and on-premises (at the management company's own server capacities).

Implementation Effects:

• Optimizing operations reduces costs and enables more efficient resource planning based on complete data.
• Automatic request flow distribution reduces the path from creating a request to assigning an executor, which reduces response time and increases the useful working time of employees.
• The quality indicators and deadlines established by SLA agreements, legislative norms or internal regulations shall be observed.
• Branded application as an online communication channel is a way to increase brand recognition and customer loyalty.