Wave Service Service desk system for commercial real estate management companies

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• CAFM: Real Estate Infrastructure Management Automation System
• Business Process Management
• EAM system
• SaaS - History. Philosophy. Development drivers

Wave Service is a specialized service desk system for business centers, shopping complexes, hotels, warehouses and other commercial real estate objects.

2024: Launch of chat rooms at the request of tenants and employees

Chats on requests supplement the module of accounting and processing of calls in the Wave Service system and are adapted to the specifics of administrative and economic processes. WavePoint (VavePoint) reported this on November 29, 2024.

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Фото: WavePoint

This tool allows applicants to correspond and discuss details directly with executors from the management company or JSC of the enterprise.

Suppose the tenant created a request in the system for the installation of a picture. The contractor can clarify the details, for example, dimensions and equipment through chat. So there are fewer distracting calls and unnecessary actions. This is how the company demonstrates a customer-oriented approach and speeds up work, "said Andrey Nikiforov, Wave Service implementation expert.

The developer emphasizes that in order for digitalization to be most effective, it is important to automate as many processes as possible, including working communication. In chats for applications, correspondence is carried out strictly within the framework of the appeal, which allows you to structure the collection of data with reference to a specific problem of the applicant.

Chats on applications allow you to record the information that falls out of sight and analytics, since it is often transmitted orally or lost by a chaotic and haphazard flow of messages in ordinary instant messengers. Wave Service chats help managers see a complete picture of working on service calls, improve accountability and control the quality of service delivery, "said Andrey Nikiforov.

The correspondence takes place in the format of a familiar chat in a mobile application. Users can send photos and receive notifications, and performers can add colleagues to solve complex issues. 

2021: Wave Service Description

According to information for October 2021, Wave Service helps management companies optimize facility maintenance by automating typical processes:

• Acceptance of service requests and their distribution to contractors;
• Carrying out planned rounds, cleaning, maintenance according to checklists;
• Accounting of inventory and inventories;
• Reservation of meeting rooms, workplaces, parking lots, etc.;
• And other daily tasks of operation services.

The system includes iOS, Android and web applications. So, for example, if you need to replace a light bulb, cleaning or other service ─ you need to scan the QR code in the appropriate room, select the type of work and send an application to the management company. The responsible person immediately receives the task in the mobile application on his phone. The status can be monitored via SMS and push notifications, and upon completion, assess the quality of the work performed. The system ensures that requests are completed on time and provides the management company with reports on requests and employee performance.

Wave Service is a customizable solution, all typical processes are configured for the customer's working specifics. In addition, the application can be branded with branded colors and the customer's logo and published in the App Store, Google Play and Huawei AppGallery.

The system is available both in the cloud and on-premieses (on the management company's own server capacity).

Implementation effects:

• By optimizing operations, you can reduce costs and plan resources more efficiently based on complete data.
• Automatic distribution of the requisition flow reduces the path from requisition creation to assigning a performer, which reduces response time and increases the useful work time of employees.
• Compliance with quality indicators and deadlines established by SLA agreements, legal regulations or internal regulations.
• Branded app as an online communication channel is a way to increase brand awareness and customer loyalty.