Neuro.net and MegaFon launched a voice bot service for small and medium businesses

2021: Launch Voice Bot Service for SMB

On December 14, 2021, Neuro.net and MegaFon launched a voice bot service for small and medium-sized businesses. So, now each user will be able to instantly - without special skills - launch their own voice assistant and use it to solve corporate problems.

The voice bot is a cloud platform with a web interface and built-in IP telephony from MegaFon. Here you can create your own voice robot for the company without special skills in developing or writing scripts. If previously the voice assistant service was available only to large corporations, now small business owners will be able to automate communication with customers or completely transfer the routine call to the client base using a ready-made AI solution.

This voice bot service is suitable for financial organizations, courier services, tour operators, business consultants, mass recruitment companies - everyone who has a need for mass communication with customers.

As of December 2021, the assistant has 6 template scenarios (templates):

• NPS survey. Template for determining the consumer loyalty index of a company, product, or service. The robot calls customers and asks to evaluate the quality on a scale from 1 to 10, and also clarifies whether the client is ready to recommend a company/service to other people.
• Informing. The robot calls customers and asks for a little time. If agreed, pronounces the text of the proposal and offers to provide it with detailed information.
• A reminder of the record. The robot calls and recalls the appointment to the organization, calling time and day. In the event of a failure, the robot can record the cause and approximate date of the overwrite. At the request of the client, the robot can transfer the call to the operator.
• HR. A template to verify the completion of the interview. The robot calls the candidates, clarifies whether they were at the appointed interview and, depending on the answer, either determines how the interview took place, or offers to conduct an interview on another day and duplicates the info in the SMS. In case of questions, offers to transfer the call to the manager.
• Debt. A template for informing about assistance services with loans, microcredit, etc. Information to the client can be provided either by sending an SMS, or transferring a call to a specialist, or by offering a repeated call from a specialist.
• Notice of indebtedness. A template to inform customers that they need to pay their debts by a certain date. If necessary, the robot can transfer the call to the operator.

A business owner can only choose a script and adapt the phrases existing in it to himself. Announcers will re-call - and you can start using the robot. While in the voice bot there are only outgoing calls with the ability to listen to the script before creating your robot from a template. Samples with dialogue options that are already embedded in the communication branches are also available.

The capacity of the voice assistant allows you to spend up to 50,000 minutes a month on calls - this is almost 35 days. Depending on the business needs, there are five packages:

• 5,000 minutes;
• 10,000 minutes;
• 20,000 minutes;
• 30,000 minutes;
• 50,000 minutes.

{{quote 'Voice robots made on AI solutions Neuro.net is almost impossible to distinguish from humans. This is a total win-win for all participants in the process. On the one hand, the assistants of the last generation take care of entrepreneurs: they free up time for strategic business solutions and ensure an increase in sales conversion, "said CEO Neuro.net Arman Zohrabyan. - For example, suddenly there was a lockdown and the restaurant needs to inform customers about a change in the mode of work. Management has two ways: to ask employees to call the base or automate this process. Obviously, the second option will be more effective. On the other hand, robots allow customers to get more accurate information about a product or service and thereby create a positive customer experience. Such a "box" solution allows even small companies to experience the advantages of automating routine calls. }}