Neuro.net Voice robot

The main articles are:

• Speech technology: On the path from recognition to understanding
• Speech Recognition (Technology, Market)
• Virtual Assistants
• Voice Assistants (Robotic Operators)
• Call Center: Purpose, Types, and Tasks

The solution will automate the operation of the contact center and free its operators from some routine tasks, such as making cold calls or answering standard customer questions.

2021: Description of the voice robot Neuro.net

According to information for April 2021 voice robot , the Neuro.net includes the development (NLU Natural-language understanding, a system for processing statements of use), which gives him the opportunity to study in a small amount. data The system works on the basis machine learning and knows more than 17 million statements. In addition, the robot is able to make minimal pauses, as in a conversation between a person and a person, and respond to interruptions from the interlocutor, silencing and listening to it. A digital operator can Neuro.net make up to 500 thousand calls in 8 hours, which is several thousand times more than the number of calls made by a regular operator. According to the results of the pilot project, the decision of the Neuro.net showed that it is not inferior to people in the conversion of calls.