Softline and Cloudflare helped Svyaznoy strengthen protection against bots and DDoS attacks

2022: Implementation of a solution to protect against bots and DDoS attacks

Softline together with the vendor Cloudflare has implemented solutions for protection against bots and - DDoSattacks for the online store network "." Coherent This was announced on April 13, 2022 by Softline. Retailer received a comprehensive solution that ensures the security of network sites.

The e-commerce segment often faces threats from competitors: bots that monitor prices collect data on the store's assortment, and artificially overload the basket to create the appearance of a shortage.

Svyaznoy has already used solutions from several vendors at once to eliminate these problems, but they were scattered and not always convenient to use. So, the products did not have flexibility in the settings, and the solution of many issues was not provided for by the functionality, so the customer had to regularly contact the support service and wait for an answer.

The client was asked to implement a product from Cloudflare, which combined all solutions (both for protection against bots and DDoS attacks, and API protection) on a single platform.

First, a pilot project was carried out, the purpose of which was PoC (concept verification). After switching product traffic to the Cloudflare platform, engineers worked together with the customer's IT specialists, configuring the necessary functionality step by step for faster "learning" about traffic specifics and more efficient blocking of bots with a minimum of false positive locks. After successful pilot testing, the client implemented the Cloudflare platform on other domains.

Retail regularly faces bots-related issues, particularly during the "high season" - periods of rush demand. Security threats continue to grow from quarter to quarter, according to internal research from Cloudflare, and the e-commerce segment is often the target of attacks. Therefore, strengthening information security becomes a logical step for large businesses. During the project, Softline showed itself to be a reliable and competent partner who was able to quickly adapt to the needs of the client and provide him with support on a number of difficult issues, "said Anatoly Nikiforov, Enterprise Account Executive in Cloudflare.