SMS Traffic: Smart Connect

The main articles are:

• Omni channel
• CRM (Customer Relationship Management System)

2022: Smart Connect 2.0 Launch

SMS Traffic announced on July 8, 2022 the launch of an updated omnichannel platform for personalized communication with customers - Smart Connect 2.0.

Now users who have received a newsletter or message from the business can ask a clarification question or start a dialogue with the operator. The entire history of messages is reflected in one window - regardless of which channel the client contacted - he left a request on the site, wrote to the messenger or social networks. High-quality communication allows you to increase conversions for sale, improve marketing performance and increase customer loyalty.

Features of the updated version of Smart Connect v. 2.0 and business opportunities:

• All points of contact with the client are presented within the framework of a single platform: the history of correspondence, mailing, questions. This saves employees time searching for the necessary information and increases the speed of response to the client.
• Possibility of two-way communication: the user, seeing a favorable offer in the mailing list, can immediately ask a question or make a purchase.
• All well-known instant messengers and social networks are connected to the platform: Whatsapp Business, Viber Business, Telegram, Viber-public, VKontakte and Odnoklassniki.
• Faster processing of typical cases due to the presence of response templates.
• The ability to process 3000 calls per hour, which is especially true for companies with a high load on peak days.
• Unlimited storage of dialogs - the entire history of communication with customers is available at any time.
• Case routing and limit management - cases fall on employees along a given route, the system evenly distributes the load on users.
• Flexible setting of rights - employees of the company see information according to the required level of access.
• The possibility of updating the basic functionality for the business tasks of the customer.
• The platform functionality can be used by all departments and employees of the company - the number of users is not limited.
• All data is stored on the territory of the Russian Federation and reliably protected.
• An opportunity integration with well-known services is provided - open API and. mobile SDK
• A "boxed" solution for using and processing data within the company - placing the platform on the customer's server.
• Protecting instant messengers from fraudsters and cybercriminals - company employees do not receive passwords for official accounts. All dialogs are stored within a single Smart Connect platform.
• It takes up to 10 minutes to set up and connect the platform for new clients.

The company thanks partners for the reverse, communication which has significantly helped improve this important product for companies. Smart Connect v. 2.0 is a unified business environment and a reliable tool for creating a seamless customer experience, from distribution to purchase. This trend tool helps hundreds of companies improve communication strategies and get impressive results, emphasized SMS Traffic Marketing Director Gleb Yastrebkov.