The radical transformation of the business communications system has ended at Moskommertsbank

2022: Business Communications System Transformation

Moskommerzbank The radical transformation of the business communications system was completed. This was announced on July 14, 2022 by the partner company. project UPHOLSTERED

Technical specialists of the two companies jointly carried out a project to create a telephone system. bank Its architecture is based on the software complex that OBIT has developed for its product - virtual telephony, launched in 2021.

When developing the service architecture, the company took a fundamentally different approach that guarantees fault tolerance, scalability and flexibility of solutions. This allows you to build high-tech and multifunctional telephone communication systems on the basis of the created platform in the perimeter of the corporate IT infrastructure of customers.

The modernization of the telephone system became the next stage in Moskommertsbank's strategy for the development and optimization of remote communication and service channels. The bank needed to seamlessly, very thinly and imperceptibly for customers to transfer all their offices to updated telephony without interrupting business processes. At the same time, it was important to comply with industry and corporate security regulations, ensuring reliable communication and data protection.

Within the framework of the OBIT project, he made not only provider SaaS solutions, developing a software complex with a multi-level reliability system for the tasks and environment of the customer, but also as an infrastructure IT partner of the bank. OBIT specialists completed a full range of work on a seamless transition to updated telephony of all bank offices in, To Moscow,, and St. Petersburg Kaliningrad, Novosibirsk Chelyabinsk having established the settings data of the previous one, AUTOMATIC TELEPHONE EXCHANGE introduced additional functions, and provided reservation servers channels.

As an IT partner, OBIT also took over the further maintenance of the system, including constant monitoring, operating systems troubleshooting, monitoring the virtual PBX, replication, databases making changes to the service at the request of the subscriber, changing and configuring the parameters of phones and IVR scripts, routing incoming calls.

We completed our project in a difficult period when organizations from the banking sector faced a whole range of challenges. One of the most acute among them is a decrease in dependence on foreign software, "said Kirill Stroganov, head of commercial development at OBIT. - And in the context of general uncertainty, the value of remote communication channels with customers has increased. We are pleased that our solution - as a completely domestic development that guarantees the safety and reliability of client and internal communications - has become an urgent response to changes in the current market situation.

The priorities of our development lie in the plane of the maximum transition to remote channels, - said Alexander Goryunov, director of the IT department of Moskommertsbank. - To implement the project for the modernization of telephony, the choice fell on a reliable and proven partner - OBIT, which provides comprehensive services through a single center of responsibility. An important factor for us is the operational support of OBIT employees, which is able to solve our problems in a limited time.