Online retailer Citylink has expanded its operational support system

2022: WhatsApp Customer Support Chat Launch

July 26, 2022 online retailer Citilink announced the launch of a chat WhatsApp in for operational support and customer advice. In the chat, the company's specialists will help you resolve issues related to choosing a product, buying or delivering an order around the clock. You can use chat to get the status of the current order, change it, or cancel it.

Consultants in the chat will help you choose a product according to specific parameters or will be able to advise a product under age or budget. In difficult questions on goods, technical experts can be involved, who will tell in detail everything about the features of a separate position, warranty cases, etc.

"WhatsApp messenger is used by many of our customers. Now we will have the opportunity to keep in touch with our customers in the chat without having to move to other platforms, "- notes Olga Tsygankova, head of support for Citylinka

The link to the WhatsApp support chat can be easily found on the Citylink website and immediately contact the question of interest. Chats with support are also available on other sites, for example, a chat has already been launched and is functioning on Telegram (average service estimates are above 4.5 out of 5).

According to Naumen, 47% of retailers use only one or two sites for consulting customers, 11% have none at all, and 17% of online stores actively use five or seven sites. One of the fast channels of digital support is considered a chat on the site - 89% issues are resolved in 15 minutes.