Video consultations for the hearing impaired in sign language are available at the East Station in Moscow

2022: Installation of a reference terminal for sign language video consultation

A reference terminal is installed in the waiting room of Vostochny station in Moscow for sign language video consultation to help the hearing impaired service-based omnicanal. CallShark Integrator project systems with sign language translation for Russian Railways is the TransTeleCom Company. This was announced on August 5, 2022 by AS Firm.

The terminal became part of the specially organized Vostochny station space. All the needs of people with disabilities are taken into account here: places for wheelchair seats with the ability to recharge them, places for guide dogs, soft sofas, staff call buttons are placed, induction equipment is installed to increase the volume and purity of the sound signal and transmit it to the hearing aid of a hearing impaired person. A separate play area has been allocated for children, where an interactive table with games and cartoons is located.

Innovative terminals for video consultations based on the CallShark omnichannel service can be used not only for people with disabilities and not only for transport (airports, bus stations, berths). Callshark service opens up new opportunities and prospects for information and consulting services in shopping and entertainment centers, parks, cultural, art and sports institutions .