The Right People (Amber CRM)

2020: Avtomatizi­rovannyy recruitment, withdrawal to facilities, mutual settlements

Issues:

• With the growth of the company, control over the quality of processing requests was lost, some of the requests were lost.
• Huge labor costs for sales analysis.
• Unacceptable deadlines for working out large applications from chain stores.

The solution is implemented on the AMBER platform platform. The following works were performed:

• Implement and configure AMBER for your organization.
• Set up the Projects section to reflect all the information you need and a built-in business process that reflects project stages.
• Implementation of AMBER in 5 regional branches.
• Automates the process of processing cases from request to sale. All requests from the site, landings, phone are automatically registered in AMBER and assigned to managers.
• Set up case and sales reports in different slices, by region, department, manager, overdue task.
• Integration of AMBER with the current financial accounting system and contact center.

Results:

• For 3 months, conversion from requests to sales increased, on average, by 20%
• The time for working out large applications has been reduced by 2 times
• Sales by region, where AMBER was implemented, grew by 30%.
• Any reports required by management are prepared for a few minutes.